Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this mini fridge 4 months ago. Well 5 now because I have been waiting on the manufacturer to refund my money. It stopped working 3 and a half months after purchase. I have been on the phone repeatedly emails ect. They said the refund was mailed put on the q9th of May 2025 I would have mu check in 14 to 21 business days. I have yet to receive ot and when they are asked they just push the issue on others I have no resolve

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 2025, I placed an order on the official Midea website for a ****** BTU DOE SmartCool Inverter Window Air Conditioner with Remote Control (Order #****), and paid $293.52 USD. I received an order confirmation and a *** tracking number, but the tracking status never updated.For over 12 days, I contacted customer support multiple times asking for clarification on whether the item had actually shipped. I was repeatedly given vague, templated responses such as waiting for the fulfillment team or *** is updating their system. At no point did the company confirm whether the item was ever handed over to ***.Despite my clear intent to wait for the delivery (which I confirmed by email), on June 17, Midea issued a full refund without my request or consent. I had never asked to cancel the orderI only wanted a transparent update on shipping. After over 12 days of waiting, I received no meaningful communication, and the order was closed without explanation.This experience has wasted my time and caused significant inconvenience. I believe the company mishandled the situation and failed to communicate honestly and clearly. I am seeking a formal acknowledgment of the issue and reasonable compensation for the delay and lack of transparency.

  Business Response

  Date: 06/18/2025

  Hello Joonsung,
  Thank you for bringing this matter to our attention. We sincerely regret the inconvenience youve experienced with our online ordering process and any miscommunication there might have been.  We will utilize the information that you've provided and do our best to improve our processes as well as communication.  Regrettably, we would not be able to grant your request for compensation outside of the refund that was processed.  Again, we do apologize for any inconvenience this may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 06/18/2025

  
  Complaint: 23480563
  
  I am rejecting this response because:

   

  I placed my order on June 5, two full weeks in advance, as I absolutely needed the air conditioner by Friday, June 20, 2025. Although a tracking number was generated, the delivery status was never updatedit remained in a "shipped" state without any progress.
  When I inquired about alternatives, I was simply told to wait, with no clear explanation. As the delivery date approached with still no updates, I followed up again. However, instead of resolving the issue or considering my input, I was issued a refund without my consent.
  Is this considered a normal process? Why was my schedule and the urgency of my situation completely disregarded?
  I am extremely disappointed by the lack of communication and accountability.

  
  Regards,
  
  Joonsung Park

  Business Response

  Date: 06/19/2025

  Hello Joonsung,
  Thank you for the additional information.  This is not a normal occurrence nor is it part of our process.  We will utilize the information provided to look into making improvements in the future.  Again, we apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company issued a recall for a defective air conditioner but is making the refund process unnecessarily burdensome by requiring a photo of the power cord cut off as a condition for reimbursement.This requirement is unreasonable. They already acknowledge the product is defective and no longer in use. If they sold me a faulty unit, its their responsibility to arrange for pickup, disposal, or verificationnot mine. I shouldn't have to physically damage the product or tamper with electrical equipment just to get a refund for something they admit is their mistake.Not everyone has the tools, ability, or comfort to perform this step. The process should be safe, straightforward, and respectful to the customer. Im asking for a full refund without needing to provide a photo of a cut cord. The company should take full responsibility and not shift the burden onto the consumer.

  Business Response

  Date: 06/13/2025

  Hello ******,
  Thank you for contacting us regarding the current recall and its process. If you are unable to comply with the requirements for a refund we do have other options such as a DIY Repair Kits for units with a drain plug which will typically be delivered within 23 weeks of completing the registration process, although the time period may vary depending on your location. For consumers who opt for an in-home technician a repair recall remedy, Midea will contact you after you complete the registration process, to schedule a date for the in-home technician visit.  Regrettably, these are the only available options pertaining to the recall and it's process.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 06/13/2025

  
  Complaint: 23462200
  
  I am rejecting this response because:
  
  Heres a short and clear response you can use:
  
  ---
  
  I need a full refund. I have no way to cut the wireif the company provides a wire cutter, I can do it. Im not going to ruin my kitchen scissors or knife. I dont have tools, and disposal is already all on me.
  
  
  
  Regards,
  
  ****** *******

  Business Response

  Date: 06/13/2025

  Hello ******,
  Thank you again for your response but regrettably, the information previously provide has not changed and are the only resolution available.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the recall on Midea U shape airconditioners, the company is making it impossible for the customer to schedule a technician to come to fix the issue. I was able to verify my AC is being recalled and was able to order a repair kit online, which is scheduled to come in a month from the date the recall registration. There is no option to schedule a technician online and when calling the 800 number provided, they provide a message that says we are experiencing high call volume and hang up. If I am able to get in the call cue, the wait time to speak to someone is over 2 hours. I am unable to stay on the phone for that long during the work day and customer service is only available 8am - 5pm Monday - Friday. What is the alternative to be able to schedule a technician to come and fix a faulty product that is no fault of the customer?

  Business Response

  Date: 06/12/2025

  Hello Kaveri,
  Thank you for contacting us regarding the situation your having with the recall process.  We are experiencing a high call volume due to the announcement of the recall being somewhat recent.  As for the actual scheduling of the service visits, there is no way for customers to manually schedule them because its done by the individual authorized service centers directly based on availability.  Registering and requesting the repair kit is the first step in the process and the servicer will contact you to schedule the date and time for the service.  Please refer to our recall website (****************************************************************) for answers to any additional questions you might have.  We do apologize for any inconvenience this situation may have caused. Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 06/12/2025

  
  Complaint: 23455251
  
  I am rejecting this response because:

   

  1. Per the original note I had shared, the information I am requesting is not available on the website. 
  

  2. There is still no time frame being provided for when to expect someone to contact me for a resolution or to schedule the appointment.  
  
  
  Regards,
  
  ****** ********

  Business Response

  Date: 06/13/2025

  Hello Kaveri,
  As stated on the website, ***************************************************, under FAQs, DIY Repair Kits for units with a drain plug will typically be delivered within 23 weeks of completing the registration process, although the time period may vary depending on your location. For consumers who opt for an in-home technician a repair recall remedy, Midea will contact you within 5 working days after you complete the registration process, to schedule a date for the in-home technician visit.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ice maker in freezer stopped working, they sent a tech out a total of 7 times and that is 7 days I have had to take off work each time they had the wrong part they took my entire freezer apart the last time they came and said the piece wouldnt fit and the part they need is no longer available, for a total of 3 months I called Midea twice a week to get a replacement or refund I was told I would receive a check in 14 days and then when called for confirmation they said nobody ever put in for the refund but they see where it was promised and they would take care of it after calling / days later they said they will not be refunding I have been lied too and ran around for months with no freezer I am frustrated and disappointed in Midea I have lost money and a new fridge

  Business Response

  Date: 06/11/2025

  Hello ********,
  Thank you for contacting us regarding the situation your experiencing with your unit.  Based on the information you've provided, in conjunction with what we have in our system, it appears that you were approved for a refund in the amount of $1081.24 today.  Once processed, this will be sent out to you directly.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Midea as contacted me today stating my refund has been accepted finally and I am hoping to see a Check in the mail in the next few days thank you
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midea has Recalled their U Shaped Window AC because of Mold issues and is documented on the internet . They have also pulled them from the market .I have four units that all have the Mold visible and there is no way to access to be cleaned . I have to purchase new AC ASAP and can not use the Midea units as we are all suffering breathing issues when the Midea units are in use .Their Recall website does not work and their ************ hangs up after a brief introduction.

  Business Response

  Date: 06/10/2025

  Hello ******,
  Thank you for contacting us regarding your AC units and trouble getting support via our dedicated support line. If your unable to reach us via the support line due to a high call volume, please check the dedicated website, **************************************************************** for additional support and answers to questions you might have.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Small Refrigerator/Freezer from ******* in Aug of last year. I purchase the extended warranty but since the product malfunctioned in less than 1 year I had to contact you all. I simply asked for a replacement unit but was told you could not do that. I then had to provide proof of purchase. I purchased using my Affirm card. I was then told I had to provide proof I had paid it off before they could proceed. When did customers have to provide credit card statements to show something was paid off before the warranty was honored. I provided that and was told my check was issued on May 12th. I still do not have my check. I told them this Refrigerator is used for my medications and things I need during the night where I cannot get to a larger Refrigerator. I have been without my appliance for a month now. I just spoke with a Supervisor Glenda who gave me an invalid phone number for corporate. It does not take a month for a check to get from CA to Al.

  Business Response

  Date: 05/30/2025

  Hello ****,
  Thank you for contacting us regarding the situation your experiencing with our refund process.  Based on the information you provided, in conjunction with what we have in our system, we contacted our refund department for a status update and was informed that the check was mailed out this week.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 05/31/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have repeatedly been told that the check was issued on May 12th. Now I am being told that the check was issued this week. Which is it? What about them making me show that a credit transaction had been paid off? What about being given a false number to contact corporate? What about making a disabled person wait this long to get reimbursement for your product that failed? Is your owner aware of this situation?

  
  
  
  
  
  
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 06/03/2025

  Hi ****, 

  Our apologies for any miscommunication and inconvenience. We have confirmed that your check was mailed last week, so we expect it will arrive at your mailing address by late next week, but within 21 business days at the latest. 

  Again, we are so sorry for any inconvenience, and we appreciate your patience. 

  Best,
  Midea

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have went back and forth with Mideas support for over one month, they have since been ignoring my request for a supervisor to review my case (request for supervisor was on 5/9) They have totally ignored my emails. They are simply waiting for the 1 year warranty to expire and this is a ridiculous way of doing business. My unit was fine up until a few weeks ago when it started bogging down and making clicking noises as well as variable fan speed (rapidly) the unit needs repair or replacement.

  Business Response

  Date: 05/29/2025

  Hello ******,
  Thank you for contacting us regarding the situation you're experiencing with your portable AC unit.  Based on the information you've provided, in conjunction with what we have in our system, the previous resolution you were provided was correct.  After have your cease evaluated by our product support team, they determined that the unit and the fan noise are normal and working fine.  Regrettably, there are no accommodations we can provide.  We apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 05/29/2025

  
  Complaint: 23388258
  
  I am rejecting this response because:
  
  This is not normal sounds for the equipment. My mother has the exact same unit and it does NOT make the noise or act like mine does. Again, mine was fine for over 6 months and then all of a sudden it started doing all of this extra noise, and performance has went down.

  Again, I understand it is Mideas stance to simply wait out the warranty time period and then say sorry you are past the warranty window. This is absurd. 
  
  Regards,
  
  ****** ********

  Business Response

  Date: 05/30/2025

  Hello ******,
  We do understand your disappointment and want to assure you that we're not waiting out the warranty.  Based on the information provided and reviewed by our product support team, the unit is working within specifications and is considered normal.  We do apologize for any inconvenience.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New dishwasher does not wash, wash arms do not turn, dishes do not get cleaned at all. Technician from contracted service determined that main pump was faulty. He returned and replaced wash arms, but not pump. He said Midea would not let him replace pump without replacing arms first. The tech thought the arms were turning, but they were not, and still do not. I have wasted 2 days of work waiting for tech, and issue is not corrected. We have wasted enough time and effort and believe machine should be replaced, as it should have from the beginning.

  Business Response

  Date: 05/27/2025

  Hello ****,
  Thank you for contacting us regarding the situation your having with your dishwasher.  Based on the information you've provided, in conjunction with what we have in our system, the previous resolution provided is correct.  Per our field service manager, the product would have to be evaluated again before additional accommodations can be looked into.  We do apologize for any inconvenience this situation might have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 05/27/2025

  
  Complaint: 23378358
  
  I am rejecting this response because:
  
  I understand that they want to have someone look at the machine again. It ha been some time and no tech has contacted us to even schedule an appointment. What I do not understand the term additional accommodations.  The original issue was never corrected. The original diagnosis of the tech that the main pump was faulty was not addressed. He replaced the arms and said they were turning, but they were not. I dont know how he could have seen them turn, they dont move at all. He told me to test over the next few days, which is what I did. I have run multiple cycles of each type of cycle. At no point do the arms turn in the least.  When I called to advise them (**** Appliance) that it wasnt working, they told me that work order was closed, and that I had to contact Midea again to open a new one.  Midea seems to be treating this as a different problem, but it is not. This is a brand new machine that has never worked properly. 
  
  Regards,
  
  **** ******

  Business Response

  Date: 05/29/2025

  Hello ****,
  We do understand and are working on getting the situation resolved.  That being said, in order to determine the resolution we must have the unit evaluated once more.  Based on those findings we will proceed accordingly.  Again, we do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 05/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  When can we expect to hear from a technician to schedule an appointment?  Hopefully you will have them bring parts so it does not require multiple visits to repair. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Midea Microwave on 2-27-2025 from Lowes. It is malfunctioning after having the product for less than 90 days, The product has a two year warranty. I have been communicating and providing information to the Mia ******** ******* to resolve the problem without success for almost five days, They continue ot ask for the same information over and over and are not really addressing the problem. I have requested for them to honor their warranty and either replace the defective product or refund the money. I have tolerated very rude individuals and repeat requests, without any resolve. I need help.

  Business Response

  Date: 05/29/2025

  Hello Baleigh,
  Thank you for contacting us regarding the situation your experiencing with your microwave.  Based on the information you've provided, in conjunction with what we have in our system, it appears that we've received the requested documentation and one of our associates will be contacting you to proceed accordingly.  We do apologize for any inconvenience this situation might have caused.  Thank you for your time.

  Respectfully,
  Midea