Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this heater off of ****** back in Nov. of 2024. I used it for about four months and it started to smell like it was burning. I reached out to the company and asked for a refund. They told me to try different things so it did not smell using it. I tried what they recommended but it did not work. They told me in order to fix it I would have to pay shipping. I checked how much to ship and was told it would cost over thirty dollars to ship. I paid over sixty to purchase. I told them I would not pay shipping and asked them to pay shipping. They told me no that the company does not do that. I am very frustrated since I just want my money back for an item that clearly does not work. I have tried with this company but they have been of no help.

  Business Response

  Date: 05/23/2025

  Hello ********,
  Thank you for contacting us regarding the situation you're experiencing with your heater and our processes.  Based on the information you've provided, in conjunction with what we have in our system, the resolution previously provided is correct.  In order for warranty service of the product, it would have to be shipped in at your expense as this is not something that is covered under the manufactures warranty.  We do understand that this may not be something you wish to do, regrettably, shipping isn't something we cover or provide.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* microwave from ******. The microwave started making a terrible loud noise when operating. I filed a warranty claim. In Jan 2025 they said they issue check Jan 13th. Called on 2/5 no check received. Was told to wait till 2/7. Called again on 2/20 no check received. They said they would escalate. Called back on 2/24 check had been received but they had already put stop pay and reissue. Called back 4/30 no check received. They said would need to escalate and refund **** would call me. Called 5/7 have not received call or check. Asked to speak to supervisor, was told no one available, they would call me back. Called 5/14 they said need to escalate and these are done in batches and I just have to wait. Asked for supervisor and none were available. This has been going on for over 5 months and cannot get resolution.

  Business Response

  Date: 05/19/2025

  Hello ****,
  Thank you for contacting us regarding the situation your experiencing with our refund process. Based on the information you've provided, in conjunction with what we have in our system, our refund department has stated that the replacement check was issued as of 5/15/25.  We do apologize apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 05/22/2025

  
  Complaint: 23337907
  
  I am rejecting this response because:
  They have indicated previously that a refund check has been issued and yet it was never received. At this point after months of my time wasted dealing with this issue,  I would have expected a check would have been overnighted to show good faith on the businesses part. It would also confirm that in fact a check was sent and received. No where in their response is a check number and amount indicated. Same exact story, just new date.
  
  
  Regards,
  
  **** Way

  Business Response

  Date: 05/23/2025

  Hello ****,
  We do understand that this resolution might not be what your expecting but if for some reason the check isn't received in the next 14 business days, please let us know.  We do apologize apologize for any inconvenience this situation may have caused.  Thank you for your time.
  

  Respectfully,
  Midea

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Eureka J15 Pro Ultra from Eureka online (E6077) on April 12th, 2025. On April 17th, 2025 the vacuum was delivered undamaged. The vacuum was fully charged before use and was put into service on April 18th, 2025. By April 23rd, 2025 the vacuum began having issues with finding the base. It was discovered that the was no power to the base. I went to Eureka's support website and followed the trouble shooting procedures they had listed. This did not fix the problem. The vacuum continues to work until the battery died as it could no longer be charged. I called Eureka's customer support and was given a case number of *********. Since that day I have complied with all of their requests, sent them information they have requested. The vacuum was purchased from Eureka on Eureka's website and it is information they should have access to. They continually ask for redundant information I have already sent and requests to speak with a supervisor or be given the corporate complaint phone number has not been provided. I simply requested that a replacement base station be sent with return postage for the broke unit. They said that couldn't be done. That they did not have the color of our vacuum in stock. I then asked for a new vacuum to be sent and the old one to be returned. They said they couldn't do that either. I asked if that was out of stock as well because I could buy one online right now. She told me it wasn't out of stock but she couldn't do that either. I have since wasted more of my personal time then the vacuum cost. It should be a simple request to replace the unit and provide return shipping for the broken one, the one that broke within a week of use. **************** continues to transfer me around, practice call avoidance when calling in, end chats mid message, and apparently are all self supervised because there is never a supervisor to take a call. I am simply asking for a replacement. It shouldn't be this hard.

  Business Response

  Date: 05/06/2025

  Hello ****,
  Thank you for contacting us regarding the situation with your robo-vac.  Based on the information you provided, in conjunction with what we have in our system, it appears that you were able to work out a resolution with our e-commerce team.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used my refrigerator for less than two years and I have had issues/trouble with the ice maker(s) since Ipurchased the unit. Initially is was just the bottom ice maker, then it was both of them to the pint I get an error message and the refrigerator just beeps and beeps for countless minutes. I unplugged the refrigerator for 10 minutes--it still just beeps and beeps. I believe there is something in the refrigerator that was initally defective which has caused all my problems. I need a working unit and I do not believe this one is it.

  Business Response

  Date: 05/05/2025

  Hello ****,
  Thank you for contacting us regarding the situation your having with your refrigerator. Based on the information you've provided, we were only able to locate one interaction with you in our system which was back in 2023 pertaining to missing screws for the handle attachment.  Regrettably, due to the product be outside of it's manufactures warranty we would not be able to provide any accommodations to resolve the situation with your unit.  We recommend contacting an authorized service center to service the unit.  Also, if you have an extended warranty, possibly purchased with the unit originally, we recommend contacting them directly for assistance.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on: 12-29-2024 from Lowes.com.I called and reported the damaged deep freeze and they said I missed the 48 hour window for such appliances. I was approximately an hour (if that) beyond the 48 hours. They advised me to call Midea because it was their problem. After multiple calls to Lowes and Midea Lowes refused a replacement. Midea then said the deep freeze had too many damages (it was damaged upon opening) and they best they would do is offer me $50.00 compensation and I keep the useless deep freeze.Lowes nor Midea have addressed this issue properly. They got my money so theyre not out anything! Something needs done! A replacement or refund! I paid Lowes $29.99 shipping also. And all during this time Ive been battling serious health issues.

  Business Response

  Date: 05/13/2025

  Hello *****,
  Thank you for contacting us regarding the situation your having with your refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, we see a resolution for a refund of the original purchase price of the product is currently being reviewed.  Our contact centers will continue to work with you to resolve the situation.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Midea refrigerator on 1/6/24, by August of 2024 we were getting error messages, opened a claim with Midea and they informed us that the motherboard needed replaced. A technician showed up with no clue how to fix it, replaced a wire and said it was fixed. No circuit boards were replaced. As of 4/20/25 the drawer has stopped working. Midea is refusing to repair since factory warranty has expired, which I understand, but they never fixed the problem during the actual warranty period, they never replaced the faulty part.

  Business Response

  Date: 04/22/2025

  Hello ****,
  Thank you for contacting us regarding the situation you're experiencing with your refrigerator.  Based on the information you've provided, we were unable to locate any previous file history where service was assigned through us directly.  Also, there is no copy of the original purchase receipt which would be needed to confirm the warranty status of the product.  Please confirm if the service visit was setup through Midea directly or through the original place of purchase.  If you have an extended service plan through ******, any service would need to be setup and arranged through ****** directly as we do not provide support for extended service contracts.  If the original call for assistance to Midea was made by someone other than yourself or under different contact information that was provided here, please provide us with that information and we can look in our system for additional information pertaining to your case.  As it stand, regrettably, due to the unit being outside of its manufactures warranty based on the serial number provided, we would not be able to provide any assistance at this time.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13 2025 I purchased refrigerator for ************************************ the fridge I noticed doors would not shut properly the it started making banging noise and would not keep my food frozen every week I throw away ice cream because will not freeze. When contacted them they said I had too much food in the freezer. Not so several fon calls later they still insist my fault. Had a repair come listen to it and check the doors. He agreed not my fault. As a matter of fact he said it sounded like the fan is making the noise. Anyway they will do anything to fix or take the product out of my house. All this started within 6ths of it being in my possession

  Business Response

  Date: 04/16/2025

  Hello *******,
  Thank you for contacting us regarding the situation you're experiencing with refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, the previous resolution provided to you is correct.  Per your statement the situation started when you received it but there was no contact with us nor the original place of purchase to express your concerns.  By deciding to utilize the product despite the issues you had concerns about you took on all responsibility with any damage or loss that might have occurred.  Food loss is not covered under the manufactures warranty.  Our recommendation would be to contact the original place of purchase to see what options they might have for you regarding resolving the situation.  We can refer you to an authorized service center to evaluate the product but this would be at your expense if the issues were determined to be a result of the product being installed incorrectly e.g. doors attached incorrectly or not enough clearance around the unit for it to operate correctly.  Regrettably, we would not be able to grant your request for a refund.  We do apologize for any inconvenience this situation might have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 04/17/2025

  
  Complaint: 23202783
  
  I am rejecting this response because:
  
  

  So they get away with selling me this piece of junk and as far as Lowes they told me to go thru lifes.  Which from the very first call they have put the blame on me.  I have read all the reviews and they are bad and complain about the same things I complain about. I guess I need to put it out the with all my recording of what this thing sound like and let the people be the judge

   

  
  
  Regards,
  
  ******* ***********

  Business Response

  Date: 04/21/2025

  Hello *******,
  Although we do understand your decision to reject the response provided, regrettably it does not change the resolution provided. We would not be able to grant your request for a refund.  We do apologize for any inconvenience this situation might have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an AC unit and within a few months it failed. I reached out to customer support on January 30th, 2025 and was told under warranty I could get a refund. The refund was approved and told to wait 2-3 weeks to get check in the mail. I never received it and and reached out and was told there was a delay in the shipping and to wait another week. I did so and when I reached out again they claimed the refund request was canceled because they didnt receive the receipt even though they did, they never communicated this cancellation. They are now saying I have to restart the entire process and wait another month to receive my refund and refuse to offer any other solutions. From the other reviews it seems this companies customer support policies need to be reviewed.

  Business Response

  Date: 03/14/2025

  Hello *******,
  Thank you for contacting us regarding the situation you're experiencing with the refund process.  Based on the information you've provided, in conjunction with what we have in our system, the resolution provided is correct.  A request has been submitted to the refund department to provide both tracking information and expedited shipping if possible.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 03/15/2025

  
  Complaint: 23062351
  
  I am rejecting this response because:
  There was no resolution. I was told I would receive further communication directly from the company in regards to my refund and have received nothing. And I am being told to wait another month for a check I shouldve received weeks ago because of a lack of communication between the workers within the company. I sent my receipt as proof during the first encounter and they denied it saying I didnt, they saw that the denial was made in error and instead of fixing it and expediting the process so I would not have to wait longer they insisted I had to restart the process and there was no way to communicate with the people responsible directly. No resolution has been made and no attempt at one has been made either. As shown in the other reviews here this company is notorious for not refunding people their hard earned money.
  
  
  Regards,
  
  ******* ******

  Business Response

  Date: 03/19/2025

  Hello *******,
  Based on the information we received from our refund department, the refund was processed today March 19th via a Zelle transfer.  We do apologize for any inconvenience.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 03/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: 8-9-24 I purchased a vacuum on ****** from Eureka. Almost immediately it stopped working. I was required to send a video of the product being faulty, which I did. I was told in Nov I would receive a refund, as it was recently purchased and I submitted proof. I have email communication saying so. They claim they sent a check, which I told them immediately I never received. I was told the refund dept would look into it and issue another one. It never came. Every time I call, they say they have put in an escalation, and the refund dept would issue me a new check by Jan 5th. Never happened. The support team no longer responds to my emails, and every time I call they say the claim is still active with the refund team, but they have no updates for me. They claim to have escalated my case 3X, but I am now still waiting for this refund, since Nov 2024. They are not being helpful or forthcoming on why this is taking so long and refuse to let me speak to the refund dept to get it sorted. This is the worst customer service I have ever had, and all I want is either a working product or my money back so I can buy a new one. This was a brand new faulty product, and it was under a warranty from my understading. ****** says that I have to deal with Eureka directly and Eureka is far from helpful.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted customer support to get some service manuals for the unit. The agent (**** B) would not provide them but rather gave me some written instructions to follow - doing so, some components broke (the clips).. and when I advised that they broke - he directed me to a parts company and said to buy them there - and then ended the chat.

  Business Response

  Date: 02/28/2025

  Hello ****,
  Thank you for contacting us regarding your situation.  Based on the information provided we were unable to locate any contact history in our system.  We do not sell or provide service manuals directly to consumers due to the fact that we don't have them.  *********** manuals are provided to authorized service centers only but customers can purchase them through a 3rd party vender.  Please keep in mind that any attempts at servicing your product will void any manufactures warranty.  As for you deciding to follow instructions provided to you, any and all damage would be your responsibility.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 03/09/2025

  
  Complaint: 23002956
  
  I am rejecting this response because:
  
  You say tha tyou there is not contact history in your system. I have the chat log with the agent and can provide them. I followed your agents instructions as they directed - resultant in the unit damage as noted. Midea directed me to do so - that's their responsibiity. I contacted the manufacturer - not some ****** person. If Midea is directing me that is their responsibility.

  Regards,
  
  **** *****

  Business Response

  Date: 03/10/2025

  Hello ****,
  Again, based on the information you've provided, we are unable to locate any transaction/communication within our system.  As for providing you with steps on how to maintain the product, that is not instructing you to service the product yourself.  By choosing to service the product yourself you bare any and all responsibility for any damage that may or may not occur and would void any manufactures warranty.  We do apologize for any inconvenience this situation may have caused.

  Respectfully,
  Midea