Reviews

This profile includes reviews for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

Review Details

• Review fromDeirdre M

  Date: 09/06/2022

  5 stars

  Deirdre M

  Date: 09/06/2022

  I been try to get a filter out of my air conditioner for about two months it stuck in there cant pull it to hard or it will tire up the customer service is so bad they thank this is a joke the representative was trying to talk to me like Im slow or **** or something they on the phone laughing and talking about no manger or supervisor can come to the phone cause the busy try to talk to ******* where I get this unit @ and all they tell me is to call the company that made the air conditioner Im so frustrated with bot places all I want is this filter out so it can be clean but the customer service dont take this seriously I pay $200 for this air conditioner and cant get it fix so if the BBB can help me on this it would be appreciated

  Midea America Corp

  Date: 09/16/2022

  Thank you for providing your review and feedback. We're so sorry about the issue you've recently encountered with your air conditioner! We will carefully review your case and make sure our customer support team follows up as soon as possible. We appreciate you patience and support.

  Deirdre M

  Date: 10/31/2022

  I ************************* has been going back an forth with this company for about 2/3 months now about my refund they tell me they mailed it out 09/27/2022 an told me to wait for 10/27/2022 I should have it by now well dont understand why have to wait a whole month for a refund if they mailed it out on 09/27/2022 and still not got my refund this company is so not a good company for no one

• Review fromBrian A

  Date: 09/05/2022

  1 star

  Brian A

  Date: 09/05/2022

  I have been struggling with the Midea MDT24H3AST Dishwasher for two weeks. First unit had the broken clip on the door - just as noted in the reviews. I tried support case number ******** - but they never called to set an appointment to service the unit. I returned it to Lowes. Upon installation of the second unit, same model, I find the unit to leak after the 90 degree elbow inside the washer. (At least I was home and caught the leak before the wood floors were ruined.) I replied to the email they said indicating they could not reach me - they had recorded my phone number incorrectly. Let's see what is going to happen now. *****

  Midea America Corp

  Date: 09/12/2022

  Thank you so much for leaving your review! We've been able to find your case and see that our customer support team is currently arranging your repair, and you can expect to hear from a technician shortly to schedule a visit.

• Review fromKenitra C.

  Date: 08/27/2022

  1 star

  Kenitra C.

  Date: 08/27/2022

  Terrible customer service. My grandmothers dryer stopped working and was within warranty. It has been nothing but hassle after hassle trying to get this dryer fixed. Between customer service hanging up on her several times, to emails not being responded to, to repair people not showing up for their scheduled time, to now my own emails not being answered, this is horrendous customer service. It has been well over a month, and my grandmothers dryer still has not been fixed. I have to take her to the laundromat every week. She has had this dryer for two years. This is unacceptable. I will shout from the rooftops how unreliable this company is. They do not care about their customers.

  Midea America Corp

  Date: 08/31/2022

  Thanks for posting your review. We're sorry about the issues you've had with your unit. We've reviewed your case, and understand you've filed claim with a third party company called Asurion who sold you an extended warranty. Midea is not associated with Asurion, and we can confirm that you had been working with the Asurion support team, rather than the Midea team. If you have any questions, we'll be happy to offer some guidance.

• Review fromCarol G

  Date: 08/27/2022

  2 stars

  Carol G

  Date: 08/27/2022

  I'd like to know the outcome for Midea response of August 12.

  Midea America Corp

  Date: 08/31/2022

  Hi there, thank you for leaving your review. We're having trouble finding any cases associated with your name and email. If you send us a note at ***************************************** we'll make sure we help you out as soon as possible.

• Review fromCasandra S

  Date: 08/25/2022

  1 star

  Casandra S

  Date: 08/25/2022

  Less than two seasons on our air conditioner... what garbage

  Midea America Corp

  Date: 08/26/2022

  We're sorry to hear about the issue you're having with your air conditioner! Your original one year limited warranty will be expired, but please reach out to customer support, as there may be other warranties for certain parts that we would still be liable for. Thanks for posting your review!

• Review fromEddy B

  Date: 08/23/2022

  1 star

  Eddy B

  Date: 08/23/2022

  The Midea company would not honor warranty since I got a loan from Affirm to buy item. I bought a window A/C unit from Amazon. It worked for 5 weeks and quit. I had to file a claim with manufacturer, since it was past Amazon's 30 day return policy. I jumped through all the hoops for Midea and kept stalling on doing anything.Finally told them I needed a decision on what they planned to do. They then told me unit was not really paid off since I used a loan to buy it. Therefore the warranty is void.

  Midea America Corp

  Date: 08/26/2022

  Thanks for posting your review. We're sorry about the issues you've had with your unit! Anytime an item is purchased using a payment plan, we must advise the customer to work with the retailer regarding an exchange/refund, as the price is higher than the actual listed price from the retailer, which we would not be liable for. Again, our apologies for any miscommunication and inconvenience.

• Review fromJennifer W.

  Date: 08/11/2022

  1 star

  Jennifer W.

  Date: 08/11/2022

  Purchased a Midea refrigerator model MRS26D5AST on 3/11/2021 from Lowes with a 3 yr protection plan total $1,425.76. The water maker on the refrigerator will not work. Warranty assigned a FSM Team to come to service the appliance. FSM Team came out twice and was unable to repair appliance told the customer one thing but, ************ documented something completely different. Called Midea on 8/10/22 to have another service tech to come out to service/repair appliance per Midea in order to get a different tech to come out to service/repair appliance the customer had to pay out of pocket for the service BUT, Midea customer service isn't able to provide the amount me as customer would have to pay out of pocket even though the product is under manufacture warranty and a extended warranty was also purchased at time of purchased and no one will come and repair/service the appliance without charging.

  Midea America Corp

  Date: 08/12/2022

  Thanks for posting your review. We're very sorry about the issue with your Midea refrigerator! We'll communicate this feedback to our customer support team and carefully review your case.

• Review fromDell A

  Date: 08/04/2022

  1 star
  Purchased a Midea 24inch built in dishwasher model MDT24H3AST on 4/7/2021 from Lowes with a 3 yr protection plan total $692.49. In January 2022 the plastic latch broke and had to be replaced. That repair took almost 3 weeks due to parts not available. On July 16th the dishwasher wouldn't drain, and made a LOUD noise. Warranty assigned repair company ************** of America came out on the 20th. and parts were needed again for the repair. I'm hand washing dishes for a FAMILY OF 6 NOW. A few days later they said parts are backordered and wont be avail until AFTER AUGUST. On July 27th I called warranty company and their response was wait 7 days and call us back. I did so on August 2nd. Now they said they will advance the service problem "up their line", and I will get a reply in 2 days. Its now August 4th. and after I CALLED THEM they said they have to get an update from the repair company. Repair company confirmed parts backordered until OCTOBER 5TH AT THE EARLIEST. LOWES of N. *********(**** **************. *****) appliance mgr ***** said SORRY but they only sell appliances and it's MY PROBLEM, even though its THEIR protection plan. LOWES has more than 50 bad reviews(I stopped looking after that many), and only 1% of customers would recommend this product. Now I'm out over $692 and am hand washing dishes IN A FAMILY OF 6(that's a lot of dishes people) having to wait almost 2 months for parts for a LEMON DISHWASHER that I know will breakdown again...and again...and again...and again!

• Review fromJoey K

  Date: 08/02/2022

  1 star

  Joey K

  Date: 08/02/2022

  Bought a Washer from them and within a day it throws a code, called Midea customer support and the first lady that was on the line was just blatantly rude about the whole situation. I asked to talk to a manager and they hung up after a few minutes of placing me on hold. I called back again and the next lady was of no help either and just basically told me they can do nothing and they did not want to service my equipment or give a refund. Even to this day Midea customer service has just hung up on me or they were just plain rude. Also during this whole time they did not give me a claim number or any information regarding my case. Midea also doesn't seem to hold up to their "1 year limited warrenty" and will tell you that it's your problem go fix it yourself.Either Midea just doesn't care about their customers or they are hiring the wrong customer service folks to take care of their problems that occurs. Please stay away from this brand and corporation, their support/service is of no help and love to either be rude to you or hang up on you if things aren't going their way. They will place you on hold for several minutes then decide to hang up on you and make the excuse that they had phone service issues.

  Midea America Corp

  Date: 08/05/2022

  Thank you for posting your review. We're very sorry about the issues with your Midea product and for any other miscommunication with our customer support team. We have been unable to locate any records using your name or email address listed for this review. If you reach out to us at ****************************************** we'll make sure you're taken care of right away. Again, our apologies for any inconvenience!

• Review fromSamantha K

  Date: 07/18/2022

  1 star

  Samantha K

  Date: 07/18/2022

  We bought a washer and dryer set in November 2021. In May 2022 we started having major problems. The washer wont turn on every other load or so without unplugging and plugging it back in several times (a minimum of 10 times) the dryer died completely. I called and was told that they would get a repair company out. 5 days later they call me and inform me they dont have a company to service my area. So they tell me to take it back to lowes. We get it loaded up, take it to lowes but they need a return authorization number. So I call Midea again, from Lowes parking lot and I am informed they have magically found a company to come fix it but it will be 2 weeks before they can come. They refuse to give me the ** #. So I wait 2 weeks, the repair guy comes out and doesnt have the correct part for the dryer but he is able to rig it to work until they get the new part in. He also puts a mother Board into the washer. Great! Im back to being able to do laundry. The repair company comes with the right part and fixes it about 2 weeks ago. Here we are in mid July and the dryer no longer heats. So I am back to hanging my clothes out on my back porch.The products from this company are simply garbage and a waste of hard earned money! Their customer service is horrible! Save your money and dont buy anything from them!

  Midea America Corp

  Date: 07/27/2022

  Hi ********* thank you so much for posting your review. We're so sorry about the issues with your dryer and any miscommunication with our customer support team. After review we understand that your exchange has been approved. We'll make sure our managers receive this feedback. Again, thank you so much for posting your review, and our apologies for any inconvenience.