Complaints

This profile includes complaints for Metropolitan Warehouse Delivery Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metropolitan Warehouse Delivery Corp

  960 High St Perth Amboy, NJ 08861-3086

• 

  Metropolitan Warehouse Delivery Corp

  2565 Brunswick Ave Bldg O Linden, NJ 07036-2433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second major delivery issue we have had with this company and we have only used them twice. They were supposed to deliver our sofa on June 17th, 2025. They called and cancelled the day before claiming they didnt have enough trucks. They said they would call back sometime during the week to schedule a new delivery date but we have not heard anything from them. We paid a substantial amount of money for the sofa and its now sitting in one of their warehouses and we have no expected delivery date. Their tracking website as of 6/21 still says delivery scheduled for 6/17 with no further updates.

  Business Response

  Date: 06/23/2025

  Hello Mark,

  Thank you for your email. We apologize that order is taking longer than expected to be delivered. we are diligently working to schedule your service in a timely manner. I’d like to provide some clarity on the scheduling of your upcoming delivery. We’ve reserved the week of 06/30 to complete the White Glove service. Your delivery location falls into what we call a "week of" area, meaning that while we have a route scheduled for that week, we don’t quite yet have a specific date or time assigned for each delivery.
  
  Our Dispatch team will review the routes for that week and assign a specific date and 4-hour window for your service based on availability. Once the route is finalized, we will contact you at a minimum of 48 hours prior to the scheduled date with exact delivery date options and a 4-hour time window.

  Kind regards,

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch from *********** that was scheduled for delivery on June 5th, over a week after it initially shipped. I received a notification on the 4th, just the day before, that my delivery was cancelled with no option to choose another delivery date. I received a notification on the 5th that my couch had reached the final hub and to choose another delivery date. The earliest was another week away. I understand that they only service an area once a week, but I think if it's a delay on the shipping companies end, there should be exceptions.

  Business Response

  Date: 06/06/2025

  Hello *****, 

  Thank you for contacting us. We are deeply sorry to hear your threshold delivery service is still pending to be completed, unfortunately the items were not received on time to be added to our June 05th route, package was still in transit. In reviewing this area, we have limited routes and we only serve on Thursdays.
  
  Our Dispatch team confirmed they have scheduled your service for 06/12/2025, once they complete the route, they will be contacting you to provide the specific delivery window.

   

  Kind regards,

  Customer Answer

  Date: 06/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 couches for Delivery. Date of transaction was 4/18. Delivery scheduled for 4/25. Company called during the scheduled delivery window to say the items dont fit on their truck and they will deliver another date. Rescheduled for 4/28 and company did same thingcalled and and said items dont fit on the truck again and they will need to reschedule again. No reschedule offered.

  Business Response

  Date: 04/29/2025

  Hello Karolina,

  Thank you for contacting us. We apologize for delay on this delivery, the last reschedule was due to not fitting in the truck and the cubing was incorrect  but we properly followed up with the warehouse and this won't be rescheduled again. Service will be completed on 04/30/2025 and our team will contact you shortly to provide the delivery window.

  Sincerely,

   

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered furniture on Feb 28, 2025 and the delivery was handled by Roadrunner delivery to be delivered to Metropolitan Warehouse and delivery for the final mile white glove service. Roadrunner delivered the item on 04/15/2025 the next day i called Metropolitan and they said they could not find the furniture. They promised to call me back with an update and never did. At this point I believe this is scam and I would like to know where my furniture is I paid for.

  Business Response

  Date: 04/18/2025

  Hello *****,

  Thank you for your email. We apologize that order is taking longer than expected to be delivered. We received a confirmation from our Dispatch team that your service has been scheduled for 04/21/2025 with delivery window from1PM to 4PM.

  One more time, we sincerely apologize for this delay,

  Best regards,

   

  Customer Answer

  Date: 04/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interior Define/Havenly sofa was unfortunately scheduled to be delivered by Metropolitan *********************************************** Corp. I was given a delivery date that was later delayed by over a week.I was finally given a new delivery window for March 27, 2025 between between 10:30 AM and 1:30 PM. I was told that if I called on the morning of delivery, I could receive a more precise estimate. I called before 9:00 AM and was told the delivery team would arrive between 11:00 AM and 11:30 AM.Instead, the delivery team arrived at 10:00 AMover an hour earlier than the time I was given. Because I had relied on the information provided by the company, I was not home at that time. The delivery team left before I could return.When I contacted the company again, I was told I would need to reschedule, meaning the delivery would be further delayed, adding even more time to this delayed delivery.I rearranged my schedule based on the company's own information, only for the delivery team to disregard the communicated timeframe. I have now lost time, experienced repeated delays, and still have not received the item I purchased.I am requesting the following:Immediate rescheduling of my delivery at the earliest possible time A delivery window that is honored Compensation or a meaningful gesture of goodwill for the significant inconvenience I hope this complaint leads to prompt resolution and better service practices.Desired Outcome: Delivery within 2448 hours Accurate delivery communication

  Business Response

  Date: 04/01/2025

  Hello *********,

  We're truly sorry to hear this delivery was not completed as expected and you decided to cancel service. We received your cancellation request, and we won't attempt any delivery, but you will also need to follow up directly with the vendor to complete proper cancellation process.

  
  Thank you,

  
  Best regards,

   

• Initial Complaint

  Date:02/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They delivered furniture. They damaged my walls. I reported it after they did it. It was for $150. They would not cover it. Don’t do business with them. I sent them an explanation, pictures and the delivery guys knew it happened. I still tipped them because they did not intentionally do it. But they still damaged it.

  Business Response

  Date: 02/27/2025

  Hello ****,

  Thank you for contacting us, can you kinldy provide your Metropolitan tracking# or order#? we tried locating it using your name, email and phone number provided here but we're unable to find any order in our records. once we receive this information, we will make sure to follow up accordingly with our claims team.

  Thank you very much.

  Customer Answer

  Date: 02/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The damage was not detected until after they had left and I reviewed the full extent. Why don't you ask your drivers if they damaged my walls?  They will say they did.  End of story.  
  
  
  
  
  
  Regards,
  
  
  **** ********* 

  Business Response

  Date: 03/04/2025

  ****,

  As we stated, Metropolitan reserves the right to refer to the signed POD (Proof of Delivery) for proof of liability. Recipient must note any property damages on the POD (Proof of Delivery) before signing it. Also, the delivery took place on 12/14/2024, however, the property damages were not reported to us until 1/3/2025. Property damages must be reported within 24 hours of delivery. Additionally, we have not received any proof of the delivery team mishandling the product and causing the alleged property damages.

  We understand sometimes our response to customer's allegations is not what they expect but our team already have made all neccesary investigations regarding your case and due to the aforementioned evidence we must conclude our team is not responsible for the said damage, therefore, we cannot accept liability of your claim.

  Best regards,
  
  
  

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a couch from interior define Thursday, February 20th that I paid near $300 in shipping and delivery. Was promised white glove delivery where they would come, assemble the furniture and take away the trash.Upon delivery the delivery drivers STARTED their conversation with "so you're gonna hate us." and explained to me that they were behind so my options were to either have them just drop off the couch or have them take it back. Obviously I wasn't going to have them take it back and incur more costs for them to redeliver. I have been calling nearly EVERY day to have them come back and take the garbage from four huge boxes that I now have just laying around. I have put the couch together already.Every time they call they just tell me they are gonna talk to the manager and get back to me with zero response. I am considering billing them not only for my time, but for whatever junk service I need to get to pick up this trash since they apparently can't do their own jobs. I want the trash removed as that was one of the main reasons I paid for white glove delivery.

  Business Response

  Date: 03/05/2025

  Hello *****,

  Thank you for providing your feedback to Metropolitan Warehouse. We are deeply sorry to hear your White Glove delivery service was not completed as expected, this has been already reported to our warehouse manager to follow up on this matter and determine where the miscommunication was with this crew.
  
  We also notified about this situation to our support team so they let the vendor know that ******************* was not completed anda service call has been created to go to your location and remove the debris, they were informed you already setup the items received. We received a confirmaiton from our Dispatch team that this service is currently scheduled and confirmed for March, 6th, 2025 from 12:30 PM to 03:30 PM.
  
  Please accept our deepest apologies for this whole situation. We will make sure to review your comments in order to improve our future experiences. For any billing/refunds information, please contact vendor for proper assistance.

  Sincerely,

• Initial Complaint

  Date:02/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered furniture from Namesake with delivery handled by Metropolitan ************************************************ *****************************. Before the delivery, I explicitly informed them that my address is on a military installation, and they assured me that access would not be a problem. Despite these assurances, the delivery has failed on multiple occasions due to the companys inability to access the base.On February 22, 2025, I received a call stating that the driver refused to attempt the delivery because he wouldnt be able to gain entry to the military installation. To resolve this, I provided a link to the installations website containing clear access instructions and even offered to personally ****** the driver in my car to facilitate entry. This has been the sixth delivery attempt: First one: Couldn't get on base due to lack of proper paperwork Second: Weather related- Rain Third: Refused to schedule a morning delivery, waited to till day prior to inform they could not deliver.Fourth: Weather-Snow Fifth: Today, refusal by driver to attempt delivery and failure to effectively plan. I am requesting that this issue be resolved promptly and that Metropolitan *********************************************** honor their commitment to deliver my order as promised.

  Business Response

  Date: 03/05/2025

  Hello *****,
  Can you please provide a valid Metropolitan tracking# or POMS# in order to assist you further. Unfortunately, we were unable to locate any order from your previous comjmunication. We tried your name, phone# and email unsucessfully.
  
  Thank you,

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metropolitan Warehouse has cancelled my delivery date and is refusing to schedule another as they say one piece of furniture is at a different warehouse in New Jersey. They have given me no insight into when this piece will be picked up. As there has been no update on their end since my expected delivery date, I am filing a complaint in the hopes that they will finally ship me my item.

  Business Response

  Date: 01/03/2025

  Hello ******

  Thank you for your email. We apologize that order is taking longer than expected to be delivered. We have been informed by our Dispatch team that we're expecting receive the pending piece between today or tomorrow. As soon as we have it scanned, our team will contact you to confirm the specific date and 4-hour window. 

  One more time our deepest apologies for this delay, Sincerely.

  Customer Answer

  Date: 01/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ***** *******

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my couch from Albany Park only to have Metropolitan Warehouse lose multiple pieces of the shipment so that my delivery date was delayed multiple times. Once for 12/19/ 12/20 and then 12/26. On this latest delivery date, the package was delayed twice on the delivery date. Customer service called to confirm my delivery time window and assured me the package would be delivered the same day regardless of the delays. I then get a call at 6 PM saying that the delivery is cancelled and that the next delivery date is JANUARY 2 2025. The customer service was no help and just said that the warehouse manager would call us in the morning. They didn't offer 12/27 as a delivery date or that we could pick up the package ourselves at the warehouse. I am beyond livid. This is the single worst customer service and delivery experience I have ever had. I will never recommend this company to anyone looking to ship furniture.

  Business Response

  Date: 12/30/2024

  Hello ******

  Thank you for your email. We apologize that order is taking longer than expected to be delivered. We received a confirmation from our Dispatch team that your service will be completed today 12/30/2024 with delivery window from 2.30 to 5.30. We will make sure to review what caused this in order to improve our future experiences and communication. Please accept our sincerest apologies for this situation. Sincerely,