Complaints

This profile includes complaints for Metropolitan Warehouse Delivery Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metropolitan Warehouse Delivery Corp

  960 High St Perth Amboy, NJ 08861-3086

• 

  Metropolitan Warehouse Delivery Corp

  2565 Brunswick Ave Bldg O Linden, NJ 07036-2433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My tracking number is ************ and I was told on 10/28/2022 that my delivery is scheduled for the week of 11/7/2022 so today I check my tracking number again to find that my delivery had been canceled last week on 11/3/2022. I called the customer service but they had no clue on where my furniture is, when it left previous warehouse, or when I can expect my furniture to arrive. This is so frustrating. I want it to be delivered as scheduled as I am remodeling my house and will be left without furniture because of this.

  Business Response

  Date: 11/08/2022

  Hello *******, Thank you for providing your feedback to Metropolitan Warehouse.  We are sorry to hear you are experiencing challenges with ** and order is taking longer than expected to be delivered. This order has been assigned to a special team to schedule it and follow up with you as soon as we receive confirmation from the warehouse that we have received the order in our final facility in ******** (**), at the moment, we are unable to provide a new date until this confirmation is received.
  
  
  

  Customer Answer

  Date: 11/11/2022

  
  Complaint: 18371203
  
  I am rejecting this response because:
  
  My furniture apparently had been moved further away to **. Update and movement only happens every Thursday apparently so I will be lucky if next week they move it to final warehouse and then the week after to me. But it's going to be Thanksgiving week so unlikely. It's unbelievable that it's taking weeks for a piece of furniture that's 7 hours away in the first place. I can only hope both boxes will arrive intact with no damage whatsoever since they are being moved several times across the country. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 11/14/2022

  Hello *******, thank you for your response, your frustration is totally understandable.  We have been informed today by our Dispatch team that your order is expected to be received between today and Wednesday in the final facility and our team will reach out to you soon to schedule a delivery date. One more time please accept our deepest apologies for this delay.

  Best regards,

  Customer Answer

  Date: 11/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a couch delivered via Interior Define on 8/9/2022, using Metropolitan *********************************************** Corp. When the employees arrived, they unpacked my couch and attempted to deliver the item, but in the process, completely ruined the fabric and the piece altogether. In the process, they pushed a table out of the way in my entry way, I had a lamp plugged in, and the lamp fell and broke. The delivery personnel apologized and said was not damaged because there wasn't "visible" damage but the item then failed to turn on again from that moment. I called interior define in this moment and the delivery men told me to tell interior define that it was not their fault and the couch came this way. As you can imagine, I was nervous to have these two men in my home, with me there alone, with them asking me to lie to the company. I told interior define everything once they left and I was able to lock my door and get out that situation.I submitted a claim with *************************, Claims Manager at Metropolitan Warehouse. She said the delivery drivers said no lamp ever fell - I'm sure they also told their company the damage done to the couch was not their fault even though it was brand new out of the box from their truck.

  Business Response

  Date: 11/03/2022

  Hello ******, Thank you for providing your feedback to Metropolitan Warehouse. We are sorry to hear you encounter damages on your property and the received order. In reviewing your case, our claims department confirmed already they sent you a notification for settlement yesterday, 11/02/2022. Please reply directly to them for the settlement and how will be the process.

  Our claims department will be awaiting on your response.

  Best regards,

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shelving unit from Anthropologie in February 2022. It was shipped pretty quickly, but on the delivery date the driver for Metropolitan *********************************************** called to let me know the unit had been damaged and couldn't be delivered. I had to order another one, but it was backordered from Anthropologie until the fall, so I waited until August 29, 2022 for the new shelving unit to ship. So far, an inconvenience but not grounds for complaint.Metro initially scheduled the delivery for Sept. 19, but then changed it to Sept. 20. On the phone they denied that it had been scheduled for the day before (despite the email record), but nonetheless I had to reschedule again since I had been planning on the 19th and wasn't available the 20th. On the 26th, the Metro driver arrived, opened the truck, and came back to tell me the item wasn't on the truck. He wasn't able to give any information about why it wasn't there or what I should do next. So I called Metro again and the delivery was rescheduled for Oct. 1. The night before Oct. 1, I received a call that the delivery had been canceled and would need to be rescheduled. Again, the agent on the phone couldn't provide a reason for the cancelation or an estimate for when it might be rescheduled. From that point forward, I've made several calls to Metro, each time being told that they're looking into the issue but that there's no update. A supervisor called me back once, but only to say that there's still no update.I decided to call Anthropologie's furniture customer service line, and they initiated a dock search to find out where the shelves were. I was told the dock search would take up to 10 business days. After that 10-day period, I called both Metro and Anthropologie again and was told, unsurprisingly, that there's still been no update to the case. I'm now waiting to hear back from a supervisor at Anthropologie whether they recommend placing the order again (while the item remains in stock).

  Business Response

  Date: 11/03/2022

  Hello ********, Thank you for providing your feedback to Metropolitan Warehouse.  We are sorry to hear you are experiencing challenges with ** and order is taking longer than expected to be delivered. This has been properly escalated and order has been scheduled for delivery on 11/12. Once our Dispatch team complete the route, you will be properly contacted to provide a delivery time frame.

  Best regards,

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metropolian warehouse damaged my furniture and will not send the claim check if after being promised the check will be sent for months. I have emailed and called repeatedly and no one responds at all.

  Business Response

  Date: 09/30/2022

  Hello ****, our claims team has been informed about this situation in order to follow up with you directly on this matter.
  
  
  

  Customer Answer

  Date: 10/04/2022

  
  Complaint: 18145450
  
  I am rejecting this response because:
  
  They keep telling me the same thing and do not respond or resolve. I have to replace my customers furniture and need the funds. This is going on way to long. Most emails go unanswered. all calls go unanswered. 

  I was told Friday there would be a resolution that day and nothing. Yesterday I emailed and no response. 

  
  Regards,
  
  *******************

• Initial Complaint

  Date:09/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa from Anthropologie and they contacted metropolitan warehouse and delivery to deliver my sofa my first appt was scheduled for Sept 6th, the appt had to be rescheduled for Sept 9th. No one ever showed up I contacted them 3XS on the 9th and was never told the technician wasnt going to show. I called again at 6pm and was told the delivery person truck broke down and that a supervisor would contact the warehouse to get my delivery expedited for Monday Sept 12th. I never received a call to confirm the delivery. I spoke with an agent on Sept 12th at 2:30 she stated nothing has been scheduled as of yet. I have called this company over 10 times trying to get my idea delivered but have been unsuccessful. If this company isnt able to fulfill their obligation they need to contact the company I purchased my item from and make arrangements with another to delivery company so I can receive my item. I shouldnt have to contact this company multiple times and still havent received a call back

  Business Response

  Date: 09/16/2022

  Hello *******,

  Thank you for reaching out to us. Our customer support team is working together with the vendor in order to resolve this matter, if you need an urgent update, you will need to contact vendor directly as we still have pending theire response on the report sent to them about this order.

  Please accept our deepest apologies for this situation, once the vendor give us a response, we will immediately contact you.
  

  Customer Answer

  Date: 09/16/2022

  
  Complaint: 18015458
  
  I am rejecting this response because: I would like an explanation from the vendor explaining why/how they no longer have possession of my delivery. I have never been contacted by the vendor who was responsible for delivering my sofa. What steps are being taken to located the missing item and what action will be taken to compensate me as a customer who have spent the last 2 weeks contacting  the vendor  to get my sofa deliver and after the 3rd failed schedule delivery I had to call again to be told the shipping company do not know where my item is and that I need to contact the company I purchase the sofa from. I expect a full response from the head quarters explaining in full detail on if they were able to locate my item. As I'm being told from the company it will take up to 6 months to  receive my sofa due to negligence of this company.
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 09/19/2022

  Hello *******, as advised, we're not the vendor. We. as the carrier, already provided a report to the store(vendor/ place where you made the purchase) about what caused this situation and we're awaiting the order from them to proceed delivering to you, we are unable to deliver an order that we don't have. For any more details or compensation requests please reach out to vendor directly as we do not have any access to your account, billing information,etc.

  Thank you for your understanding.

  Best regards,

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a replacement couch from Apt2B. The first time metropolitan tried to deliver my couch they couldn't make the delivery time frame they set up (2:30-6:30). Around 6:30 I call them to let them know my sofa still hasn't been delivered. They proceed to tell me they will be an additional two hours late. I then get a call around 8:30 and they tell me they will deliver the order the next day (Saturday). Saturday comes and my sofa has never been delivered. After reaching out to them about my delivery, they then reschedule me for the next week. The next scheduled delivery comes and I currently don't have a sofa. After not calling me 30 minutes prior to delivering like they claim to do and after calling the driver the delivery drivers left because they had to wait 20 minutes after I previously waited 7 hours for the first delivery time. I was in a meeting and thought the first call was to let me know that they were 30 minutes away instead of them already being at the delivery location. These people don't care about your time and will blame everything on the customer.

  Business Response

  Date: 08/31/2022

  Hello *******, thank you for providing your feedback to Metropolitan Warehouse. We are sorry to hear you experienced challenges during service and your delivery was not completed as expected. Our dispatch and support team have been notified about this and we're working together with our terminal on an earlier delivery date on your area to complete this service.
  
  Please accept our deepest apologies for this situation, our team will reach out back to you soon to provide the new delivery date and window.
  
  Best regards,

• Initial Complaint

  Date:08/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metropolitan was supposed to deliver a sleeper sofa to our office/guest room in our home. While we were not home to accept delivery, they delivered the sofa to another room in the house, saying it would not fit in the room where it was supposed to go. They then called me to schedule a follow up "white glove" service. The voicemail that I received was nearly indecipherable - but, when I called to schedule this service, they continue to refuse to deliver to the correct room. They just keep calling to schedule a service that they refuse to perform.I want a refund of all shipping charges paid, and the completion of the work by delivering the sleep sofa to the correct room.

  Business Response

  Date: 08/30/2022

  Hello *****, Thank you for providing your feedback to Metropolitan Warehouse. We are in receipt of your submitted complaint and we would like to first and foremost apologize for the experience you had during the first delivery of your order. We will reach out to our warehouse management to follow up with this crew, further investigate and address their actions. We received a confirmation that service call will be completed on September 01st. For any refund/compensation requests it will be necessary you to contact store/vendor directly, all those type of requests are handled exclusively by vendor, not us, the carrier. Thank you very much for your understanding.

  Customer Answer

  Date: 08/30/2022

  
  Complaint: 17789917
  
  I am rejecting this response because:  they are refusing to honor my request of a refund of all shipping fees paid.  It isn't the vendor's issue, it is Metropolitan's issue - for their complete failure to deliver, and their offensive customer service.  They should be writing me a check as full reimbursement for all amounts paid for shipping and delivery.  As further noted below, they can bring the check to the appointment, which is scheduled for 9/1, if they do in fact show up at all.

   

  In addition, while I do have a tentative appointment scheduled for 9/1, this has (1) not been confirmed by the vendor, and (2) they have historically refused to deliver the piece to the appropriate room.  So, just having a tentative appointment on the books, which they won't confirm, is far from sufficient as a solution.
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 09/01/2022

  Hello *****, our customer support team confirmed service has been completed today. regarding any refund request, as advised, please contact vendor for proper assistance. Refunds are not approved or follow up by us the carrier, this must be follow up with the vendor directly.

  Best regards,

  Customer Answer

  Date: 09/02/2022

  
  Complaint: 17789917
  
  I am rejecting this response because: time and time again, the company continues to make things my problem.  I ultimately paid them for services, through the company that I ordered furniture through.  They should refund me for all of the charges that were paid to them.  Period.
  
  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a piece of furniture in April 2022, and by August 2022, this company has still not delivered the order. They state they are "holding" the furniture for 2 more pieces of the shipment, except the original retailer does not have any other pieces. The furniture retailer has been trying for months to get the warehouse to release the item to me so we can open it and see what/if anything is missing. Metro Warehouse is refusing to do so. I would not wish this company for delivery of any item.

  Business Response

  Date: 08/03/2022

  Hello *******, thank you for contacting us, in reviewing your order, we received specific instructions from the vendor that we must proceed deliverying what we have, the service will be outsourced with one of our local carriers(Delivery *********** we have reached out to them to please contact you as soon as possible and provide you the delivery date and window.  Best regards,