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Business Profile

Warehouse Services

Metropolitan Warehouse Delivery Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warehouse Services.

Complaints

This profile includes complaints for Metropolitan Warehouse Delivery Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolitan Warehouse Delivery Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 74 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are lying to me and wont deliver my 7k couch that has been here in ********* where I live in the warehouse for 2 weeks now. They cancelled twice after scheduled delivery where we took off of work to be home all day two days in a row then cancelled and lied about why they cancelled. Now they cant deliver for another week. I was supposed to have this couch 2 weeks ago and I might not have a couch for Christmas which Im hosting! They wont answer now. They gave me a fake number to call back on for complaints. The company I got the couch from has been trying to get ahold of them to see whats going on. Im disgusted

      Business Response

      Date: 12/19/2024

      Hello ******,

      Thank you for contacting us, we're deeply sorry the order is taking longer than expected. In reviewing,for the 2 previous attemps, we had issues with cancellation of the route in your area. We received a confirmation from our Dispatch team that your service will be completed tomorrow Friday, Dec 20th, 2024 from 07:30 AM to 10:30 AM.

      One more time, our deepest apologies for this delay, if you need further assistance please do not hesitate to reach out back to us at **************.

       

      Sincerely,

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sectional from a furniture company online, who I am also filing a complaint against, and Metropolitan Warehouse Delivery has been the company in charge of facilitating obtaining my item and delivering it. The sectional comes in four boxes and all four boxes were scheduled to be delivered on 11/22/24. The day before I received a phone call stating that the order is not complete and they will not deliver the couch. I then had to call every single day to try to get an update on the order and somehow no one had a handle on anything. Finally the order was scheduled for 12/4/24, again I was told ALL four boxes would be delivered. Low and behold, they only delivered three boxes and neglected to tell me prior to the delivery that the fourth box isn't at the warehouse yet. After being lied to by the company multiple times, I had to spend another several days calling for status updates until someone finally confirmed delivery for today, 12/11/24. I received a call on 12/9/24 confirming the delivery window for 12/11/24 and how the delivery would work. At almost 5:00pm CST I received a call stating that "oopsies, we do not have your order! We will let you know when we find it and when we can deliver it". It has now been well over a month since this process started and no one has a handle at ALL on this final piece of the delivery. I have a half put together couch that isn't even fully functional because no one can get me answers on my order. I keep being told that someone will call me back with answers, and no one ever does.

      Business Response

      Date: 12/12/2024

      Hello ******,

      Thank you for contacting us. We are deeply sorry to hear your order was received incomplete.The vendor and our warehouse were working on the pending piece from your delivery. We requested an update to our warehouse and we were informed that unfortunately pending pice couldn't be located, we have properly informed about this to the vendor and we're awaiting instructions fom them on next step.

      Please accept our sincerest apologies for this situation.From this point kindly contact vendor as they will determine if a replacement will be issued or they will offer you a different solution.

      Sincerely,

      Customer Answer

      Date: 12/12/2024


      Complaint: 22671238

      I am rejecting this response because:

      I have been lied to several times by the company as it relates to where my missing piece is. Including being told its not missing, we know exactly where it is to its not in our delivery warehouse, and its not in our other two warehouses, so we dont know where it is, but the delivery is scheduled!. There is no accountability or effort to make this situation right. 


      Regards,

      ****** ******

      Business Response

      Date: 12/17/2024

       

      As advised, we already informed to the vendort that the pending piece was not located in our facility, we are awaiting their reponse if a replacement will be sent for you. That is not determined by us. Please contact them for assistance on next step on this case as they will detemine how to proceed with the report we already sent to them.

      Best regards,

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warehouse continues to guarantee delivery dates then cancels the the day of supposed delivery. Item has been at their warehouse for a month. I have continuously been lied to. They refuse to give me the phone number to the actual warehouse and have been very deceitful. They have scheduled and canceled on 5 different occasions.

      Business Response

      Date: 12/10/2024

      Hello ******,

      Thank you for contacting us, we apologize that order took longer than expected to be delivered, per our records this was delivered today.

      We will make sure to review what caused this in order to improve our future experiences and communication. Please accept our sincerest apologies for this situation. For any billing adjustments kindly contact vendor directly, we as the carrier do not have access to any customer's account and these requests must be handled directly with the vendor.

      Sincerely,

       

      Customer Answer

      Date: 12/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ****** ******

    • Initial Complaint

      Date:12/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We initially placed our order on 11/18. We were told by ***** ***** that the item would arrive within 13 days. We were then informed that there were delays at the warehouse which would make our sofa arrive much later. The sole reason we chose this sofa over other comparable sofas was because of the promised delivery date. I genuinely feel taken advantage of by both ***** *****/*********** and Metropolitan Warehouse and Delivery. I never would have made this purchase if I had known they had no intention of delivering within the promised time frame.

      Business Response

      Date: 12/10/2024

      Hello ********,

      Thank you for contacting us. In reviewing, we the carrier never promised those time frames, you must follow up with the vendor directly about that promised range. From our side, we already scheduled your delivery for 12/11/2024 with time window between 08:00 AM-11:00 AM.

      Our deepest apologies that delivery didn't take place before but despite we sympathize with you, we as the carrier never promised/confirmed those delivery time frames with you.

      Best regards,

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sectional couch on 10/27/24. Original date of delivery was 11/15. 2 days before the delivery date, I received a call from a representative who started the company only makes deliveries once a week and the next available delivery date would be 11/18. He stated I would receive a call to get a 4-hour window. I never received a call, and I did not receive the sectional. Today when I called to follow up with a delivery date, I was told they could not provide one; they could only provide me with the week of 11/18. Again, I was told someone will be contacting me to give me a date and 4-hour window.

      Business Response

      Date: 11/20/2024

      Hello Crystal,

      Thank you for contacting us, we reached out to our Dispatch team and they stated your delivery will be completed this week, they're working on the route but they will be calling you today afternoon to provide the specific delivery date and window.

      Our deepest apologies for this delay,

      Sincerely,

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been waiting for a delivery for weeks from metropolitan warehouse. It seems like they are not moving with any speed to deliver the $2000 vanity we have purchased. Ive called several times regarding the delivery and their team has been less than empathetic, continually saying they will check with an account specialist, but nothing has happened. It is now been about three weeks since they canceled my delivery without notice, and I still do not have the item that I paid for. I do not currently have a path forward for getting this item.The original reason for the delay was getting a small truck delivery approval from my address, which they knew at least a week before the original delivery was supposed to take place, but they did not make the request or follow up with the original company that was supposed to approve that for.

      Business Response

      Date: 10/17/2024

      Hello *****,

      Thank you for your email. We apologize that order is taking longer than expected to be delivered. We as the carrier have been properly following up with the vendor for the approval of a small truck to complete this service, unfortunately we're still waiting approval from their side, we can't proceed without that authorization. We will properly contact you to schedule a delivery date and window when this process is completed, for any updates, kinldy contact vendor for assistance.

      Sincerely,

    • Initial Complaint

      Date:10/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After purchasing furniture from ******, this delivery entity has spent almost a month making 6 different delivery appointments before canceling, or no-showing for, all of them. They continue to make appointments at this point and then call with a variety of excuses as to why we will not be receiving the furniture. The last time they canceled, I was told that we had both refused delivery and that their delivery truck had broken down. ****** refuses to provide any assistance and our furniture is still **** again, after a month of increasingly strange explanations as to why our furniture could not be presented.

      Business Response

      Date: 10/07/2024

      Greetings,

      Thank you for bringing this to our attention, can you kinldy provide your metropolitan tracking# or order# so we can check on this complaint and folllow up accordingly with you,

      Kind regards,

    • Initial Complaint

      Date:09/25/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a chest from ***** *** home.Metropolitan Warehouse called me - i answered but was in a meeting and asked for a call back; she said sure. They did not call me back.I called back. They said they can only deliver Tue/Thur/Sat. I am free MWF. I asked to speak to a manager. She said one would call me back. Never called back.I called again. Same conversation...although i spoke to a manager and she would triple check and call me back. Never called back.Then. **** ******* emails 9/19 asking about a delivery. Their customer service is awful.I am free MWF. I also offered to open garage door for delivery on a Tues/Thur. I'm a CFO - I can't change my schedule and I don't have anyone else to take delivery. TO solve this they will have either move to MWF or allow no signature with a garage delivery. The fact that they can't even offer windows is insane too.I had said a Sat from 10-2 is fine but they can't do that either. I've been more than accomodating here.

      Business Response

      Date: 09/26/2024

      Hello *****,

      Thank you for bringing this to our attention. We properly follow up with our Dispatch team and we added your service for Wednesday, October 02nd, our Dispatch team will contact you shorty to provide the 4-hour delivery window.

      Once again, our deepest apologies for this delay,

      Kind regards,

       

      Customer Answer

      Date: 09/27/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *********

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this business 3 weeks ago to schedule delivery of a 4 piece sofa. I have my house cleaned out and have an event planned for tonight. I received a call at 8:15 am this morning advising me that my items were not placed on the truck and the delivery will not be happening today as planned.I have spent over $400 purchasing food and accessories for the event that now will need to be discarded. I also will be spending time reaching out to guests explaining that the event is cancelled due to an unforeseen issue, and am without a reschedule date. I also do not have a delivery date for when the furniture will be delivered and am unable to provide guests with a reschedule date for the event. I had scheduled this delivery 3 weeks ago to prevent this from happening, it is frustrating, and very unprofessional. Could they have given me more notice?

      Business Response

      Date: 08/07/2024

      Hello ******,

      Thank you for providing your feedback to Metropolitan Warehouse. We are deeply sorry to hear your delivery service was not completed on original expected date.
      Please accept our deepest apologies for this whole situation. Our Dispatch team confirmed this service will be completed tomorrow 08/08/2024 from 10 am to 1 pm. We as the carrier do not handle refund/compensation with customers, we already provided a report to the vendor/store about what happened, they will determine how to proceed on your case.


      Kindly contact vendor for proper assistance on refund/compensation requests,


      Best regards,

       

      Customer Answer

      Date: 08/08/2024


      Complaint: 22105323

      I am rejecting this response because:

      The business said the item would be delivered today, but they arrived before the scheduled delivery time and they did not have my cell phone number and called my work number.  I called them within 10 minutes of them leaving, I explained that I was in the emergency room helping with a patient.  I received an email stating that they would be coming today at the end of their route between 2:30 and 5:30 pm.  I called ****** at extension 338 at 4pm who confirmed with me that the truck would make the delivery today.  

      It is 5:45 pm and they have not called nor have they come, so I called the company to find out that this is a lie and they are not coming today.  I am very disappointed with this company and the money and time lost trying to schedule this delivery.  NEVER AGAIN




      Regards,

      ***************************

      Business Response

      Date: 08/09/2024

      Hello ******,

      Our Customer Experience Manager sent us a report and stated she contacted you directly about this matter and service was completed today. She's conducting an investigation with the warehouse manager in order to determine why this service couldn't be completes yesterday. One more time, please accept our deepest apologies for this situation. We will make sure to further investigate what caused all this situation in order to improve our future experiences.

      Best regards,

       

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 22, 2024, a driver with Metropolitan Warehouse Delivery was delivering furniture at my neighbor's home. While attempting to turn around on my neighbor's property, the driver backed into my wall and caused considerable damage. A claim was filed with Metropolitan, along with quotes from two licensed contractors. The company replied that they reserved the right to obtain their own quote and selected a handyman at a much lower price. I asked for a reputable licensed and bonded contractor and my request has been ignored.

      Business Response

      Date: 02/07/2024

      Hello *****,

      Thank you for this communication. We received a notification from our Claims manager that they're still working on your case and they will have a response from contractor soon. Our claims team will contact you accordingly to follow up on this pending claim. For any further questions or inquires, please contact our claims manager to: *********************

      Kind regards,

      Customer Answer

      Date: 02/07/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ***** ** ******

    Metropolitan Warehouse Delivery Corp is NOT a BBB Accredited Business.

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