We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Baby Accessories

BBBY Acquisition Co, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dresser online on April 3rd, 2024 for $550 and an additional $150 delivery charge. The website states items typically ship within 4-5 business days. After waiting 3 weeks for an estimated delivery, I contacted buybuy baby customer support on April 22nd. After 5 days of correspondence via email and no resolution in sight, I requested to speak with a supervisor. I offered a solution on April 29th to the buybuy baby customer support supervisor that I'd be willing to drive 2 hours to a store and pick up the item I ordered rather than having it shipped to me since the company they use for shipping has had my item in their possession since April 12th and has repeatedly rescheduled their estimated delivery date. I was told on April 29th they would correspond with the store and arrange for me to pick the item up. The next day, on April 30th, I was informed that the store no longer had the item for me to pick up. I was told a new order would be placed with the vendor of the dresser on priority and they were working with a new shipping company to ensure I would receive the dresser promptly. Fast forward to May 14th and I still have not received the dresser. The second shipping company buybuy baby has decided to use has canceled my delivery date without any contact into rescheduling it. After 6 weeks from the order date, I still don't have the item I ordered and I am no closer to a resolution. I have stressed the timing of this item multiple times to customer support as I am 9 months pregnant.

    Business Response

    Date: 05/27/2024

    Hi we deeply regret the delay in assisting the customer. The dresser was replaced. Our records indicate that the package has been successfully delivered.

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/08/2024, I noticed 2 unapproved charges on my checking account from SP BUYBUYBABY ONLINE for $100.00 each (totaling $200.00). I also received hundreds of emails that day from companies all over the world trying to subscribe me to different things. I still have saved (but did not click on any of the links) all of the spam emails that were sent to me on 03/08/2024. I have continued to save spam emails, related to this instance, since then. Many of the emails were addressed to a reformatted email address and were not addressed to me at all. On 03/08/2024, I called and cancelled my debit card immediately, when I discovered the charges. I also promptly started a claim with my bank for these charges (Claim #*************** via *****). I was encouraged by a ***** representative to submit a report through the *** immediately, since it was not just my card that was compromised to help show proof that my identity was compromised. I have since completed and submitted an IC3 Complaint Referral Form on 04/08/2024. I was also encouraged to submit claims through the BBB. I am happy to provide all of the spam emails as evidence of this incident of fraud, along with the bank information about my open or soon to be disputed claims. I can also get proof and documentation of my whereabouts on 03/08/24 during the time of the crime to show that I was a victim of identity theft and fraud on 03/08/2024.

    Business Response

    Date: 05/27/2024

    The customer raised a concern "instance of stolen identity and to report faulty purchase" We cancelled the orders immediately and  requested cutomer to contact her bank to secure her card and overall information safety. We are not allowed by law to divule any other customer infornation.

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to track down a BuyBuy Baby e-gift card for $250 I sent last december (2022) when BuyBuy Baby was still open. I spoke to someone from BuyBuy Baby earlier this year to explain that the intended recipient never recieved the email. They assured me they re-sent it but the recipient still did not receive it. I've since tried to simply get my money refunded to my AMEX but I keep getting bounced around. I tried to dispute the charge via AMEX and they are saying they are unable to verify with the merchant. I just want my $250 back. I have the information in email. Who can help?

    Business Response

    Date: 09/19/2023

    We have no record of ********************* reaching out to Dream On Me. We are not affiliated with buybuyBaby. I know they are currently out of business. Is there a specific product you are interested in that Dream On Me can help you out with?

    Business Response

    Date: 04/29/2024

    WE HAVE NOTHING TO DO WITH THE PRIOR BUY BUY BABY COMPANY THAT WENT BANKRUPT...

    ANY AND ALL GIFT CARDS FROM THE PRIOR COMPANY WILL NOT BE VALID IN OUR STORES OR ON LINE.

BBBY Acquisition Co, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.