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Business Profile

Educational Consultant

Educational Testing Service (ETS)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Educational Testing Service (ETS) has 5 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 156 Customer Reviews

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    Review Details

    • Megan T

      Date: 11/22/2024

      Horrible customer ********************** and outrageous fees. It ***** because there aren't many options to take the GRE. They obviously don't care about their BBB rating either.

    • Kaisey B

      Date: 11/21/2024

      Truly deserve legal action against them, and 0 stars if it were possible. I took the praxis Core Combined assessment for educators (5752) with the three subtests in reading/math/writing. I took the assessment at home and had a virtual *******. During my assessment the ******* said I could verbally request breaks between assessments and I could get permission for an unscheduled break during the test to use the bathroom as needed. However between each test I verbally requested breaks MULTIPLE times and the ******* never answered me to give me permission and ignored me the whole time. I desperately needed water and the bathroom during the whole test but feared I could not take my break because I did not get permission from the ******* and did not want my test to be invalidated. I pushed through the test as long as I possibly could (4 hours) however once I got toward the end of the writing portion to complete the essays I began getting tunnel vision, dizzy, and sick like I would pass out due to not receiving the breaks I should have received to maintain my health and basic human needs. Because of this I had to finish the test without getting the chance to write my essays (with still an hour left on my assessment), as I feared I would lose consciousness. I then reached out to customer ********************** on the phone and they directed me to send an email because there was nothing they could do on the phone. I sent the email with all information as they requested and received a horrible response that they would not do anything to rectify the situation. This was incredibly unprofessionally handled as all I really needed was to be able to re-take the writing subtest (without waiting the 28 days) because I was forced to not finish due to the ******* not allowing my human rights/needs. The customer ********************** refused to help and allow me to retake the assessment before this wait time. This company should be sued for their behavior and treatment violating test takers civil rights.

    • Lauryn R

      Date: 09/23/2024

      DO NOT USE ProctorU at home testing!!!! I spent 3 hours trying to take my PRAXIS exam at home - I downloaded all of the required applications, I did all of the pre-checks, I had a private WIFI connection with great signal, and I spent 3 HOURS being transferred from technician to technician because of technical difficulties with the program. That is 3 hours & $160 I will NEVER get back. I am so disappointed and angry that I invested the time and money into something that should have been simple and easy.

    • Danielle D

      Date: 09/21/2024

      I only gave one star because it would not let me submit with zero. I have failed the ************* *** 5047 by 1 and 3 points. I found the conversion scale and converted my scores and they do not match what is on my score report. I also called to see if I can get more information as to why my score was so low on the constructed response. I was told that information cannot be released. How are we supposed to fix it? The customer ********************** representative was extremely rude, could not speak clear English and when I asked to speak to a supervisor, hung up on me. It also baffles me that we are using a company that is not BBB accredited to determine a teacher's credibility.

    • Eric L

      Date: 09/19/2024

      I couldn't take my test in home because my computer does not have good enough conductivity to take online. They dont tell you that, and at the time of the test they deny you and still charge you. I rescheduled at my own expense and This time there were some ID issue. Again I was denied the test and a refund. Ive paid for three tests only gotten to take it once. If anyone wants to start a class action lawsuit, please let me know how to join it.

    • Randy O

      Date: 09/07/2024

      The problem with giving any company a monopoly is they then know they no longer need to provide good service. And based on the score I see here, this is not just me having issues. I couldn't get logged in on a Saturday, and was told I had to call back on Monday. Mind you, this is after already waiting a month to take the test. Not a very user friendly system. If I could go elsewhere I certainly would. They already have my money and also refuse to refund. Terrible company with bad service. if you can, avoid at all costs.

    • Brandy M

      Date: 08/27/2024

      Unprofessional customer ********************. They refused to help me solve my technical issues. I paid $130 to take a Praxis exam online in the morning waiting 3hrs for them to tell me, they couldn't solve my issues. Also, the ******* was treating me like a criminal and the woman in customer ********************** was disrespectful talking loud over the customer while explaining the issues. I requested to take Praxis exam at their selected testing center. This company refused to accommodate me and kept my money without serving me properly.

    • Nicole H

      Date: 08/19/2024

      I echo many of the complaints found on these reviews. I was forced to pay for my scores to be resent twice. The first time they claimed I did not request it be sent to my school, although it is listed on my receipt. The second time I had to request it be sent with my social security number. At this point, I am quiet uncomfortable with a company this inept having access to my social. The customer ********************** is horrible! The representatives are very difficult to understand, they are condescending and the background noise makes hearing and understanding more difficult. I am leaving this review in hopes our education systems recognize a massive flaw in the process and find a better way to get educators in the seats.

    • Chris W

      Date: 08/16/2024

      This company has caused such a financial burden I have taken this test six times missing it by one point, how can you miss it by one point several times and the company will give no explanation. This company takes peoples money and who knows who they hire to grade the written responses. Its a money scam and messing with peoples life and jobs. No wonder there are no teachers.

    • Elijah Dayne H

      Date: 08/08/2024

      Horrible Customer **********************. What a despicable group. If I had known that their Refund policy was so BS I would have thought twice about booking

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