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Business Profile

Educational Consultant

Educational Testing Service (ETS)

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Educational Testing Service (ETS) has 5 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 156 Customer Reviews

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    Review Details

    • Mariah G

      Date: 07/27/2024

      Absolutely horrible service. My test on July 27 was terminated with no explanation given.

    • Brian E

      Date: 07/23/2024

      My at-home test did not work. I waited on hold for 2.5 hours only to be told I had to email my grievance with the company and see where it went from there. I had to exchange 4 emails (each with a 5-10 business day requirement to hear back). They kept asking for the same basic information and transferring me to different departments. In the day that their testing calendar flipped, they emailed me a voucher to take the test again. However, I cant take the test now for two months after my next school year begins. I now dont know if I can keep my teaching position.

    • YANTONG G

      Date: 07/10/2024

      It is with deep disappointment and anger that I am filing a complaint against your company for canceling my GRE scores without cause. This decision disregards my hard work and academic integrity, and is unacceptably ***** and vague in its rationale. I have invested a great deal of time and effort into this test, thinking through every question and putting my best foot forward on the essay. However, the cancellation notice I received lacked reasonable explanation and evidence and was perfunctory. This action has severely damaged the fruits of my labor and my academic dignity. Given the urgency of my need for grades to complete my academic application, this decision has caused great distress. I demand an immediate investigation and a clear response to restore my scores in order to protect my rights and reputation. I expect ETS to address the candidate's claims and correct the error. Otherwise, I will have to consider legal options to resolve this matter.

    • Stefany G

      Date: 07/03/2024

      I couldn't take my test in home because my computer does not have access for remote from other software, I made a request to reschedule the test and they said that my computer has high CPU and it was my responsibility to make sure that everything worked fine and I did that one day before and everything ran fine I'MNOT A COMPUTER TECHNICIAN HOW I WAS SUPPOSEDTO KNOW THAT???. They are stealing money

    • Rebekah P

      Date: 07/02/2024

      ETS is the BIGGEST MONEY GRAB SCAM I have ever seen in my life. Educators already have to jump through hoops and pay ridiculous fees to get certified and to keep up with their certifications, and it is such a shame that this company has so much power in the certification process, because they are HORRENDOUS. I had a free score recipient selected for my test, but I did not have my *** on my account (saw no where that indicated it was required), and they sent the scores. Well, because I didnt have the *** attached the recipient could not credit the scores to my account. I updated my account to include my *** and now ETS is making me pay $50 to get a new score recipient when you initially get three free anyway, and I only chose one. How much does it really cost them to send my scores somewhere? Their customer ********************** is condescending and almost impossible to understand, and this company should be ashamed of how they are treating the people who keep them in business. ETS is just another perfect example of the mistreatment of educators. I have had one decent experience with them, and the rest of the time (including during my praxis with a power hungry ******* who would not leave me alone about things as stupid as leaning on the desk while I worked out a math problem) my interactions with them have been abysmal. Something seriously needs to change.

    • Christy H

      Date: 06/29/2024

      I would not even give them 1 star! I had a horrible experience when trying to take a certification test through Praxis. I was having issues with logging onto my test. I contacted the ******* service and the person I spoke to was unprofessional and very rude. I was struggling to understand him due to his poor English and he was also struggling to understand me. He then said I do not have time to help you any longer and hung up. I then called the customer ********************** line for ********************** and was told I had to wait 24 hours. I called back 24 hours later and was told to send an email. Both these times I waited on hold forever. I then sent the email and the response I received was that the ******* service reported that I did not show up for the test. I am now out $176.00.

    • Matthew K

      Date: 06/01/2024

      Well.... where to begin? i initially bought one of their practice GRE exams in March and.... after spend*** my money and launch*** it, it kept crash***. I tried for 2 hours straight to launch it and it kept error-*** out. As a result, I tried email*** them about a refund and they never got back to me.2 months later, after call*** them and email*** them again, I was given a new practice test. Mind you.... this is 2 months later. i signed up for their GRE at home exam and...... midway through, my ******* from proctorU decided to suddenly close out my exam. When you close out the exam, your video stops work*** as a result. When ask*** my ******* why it was closed out, he said my video stopped. ....... if a ******* stops your exam, then your video also stops as a result. I don't appreciate what are obvious lies to your customers here. Actions speak louder than words here!After patiently wait*** 2 months for assistance with their faulty practice test, I cannot believe the number of hours and money I spent with this company only for their third party affiliate (proctorU) to cancel my exam midway. I am runn*** on thin ice with this company! I'm go*** to reiterate what i said again: actions speak louder than words!

    • Shannon W

      Date: 05/31/2024

      Terrible system. When you call customer ********************** be prepared to be on the phone for a LONG time and to talk to people that don't understand English.

    • Alexis T

      Date: 05/29/2024

      Prior to taking the exam, I extensively reviewed the information provided on your website and was informed multiple times that the qualifying score for Tennessee was 164. Based on this information, I prepared for and subsequently took the exam. However, upon receiving my results, I was informed that I did not pass the exam because the new qualifying score was 169.This discrepancy between the information provided on your website and the actual required score has caused me considerable distress and inconvenience. I have made several follow-up phone calls and have been repeatedly promised a call back, yet I have not received any resolution or clear answers.Furthermore, I noticed that the qualifying score information on your website was updated after my complaint. This change in information after the fact raises serious concerns about the ethics and transparency of Praxis.As a consumer, I relied on the accuracy of the information provided by Praxis to guide my preparation for the exam. The failure to maintain consistent and accurate information has directly impacted my ability to pass the exam. It is my firm belief that I should not be penalized due to this error on your part.I have attached screenshots from your website clearly showing that the qualifying score for Tennessee was listed as 164 at the time of my preparation and exam registration. I respectfully request that you accept my score of 164 as a passing score, in accordance with the information that was available to me.The Praxis does not value accuracy, fairness, and ethical practices!

    • Jasmine H

      Date: 05/24/2024

      As a newly graduated student-teacher, it is required that I take and pass the Praxis Exam to qualify for my educators license in my state. I signed up for an in-person exam through ETS, which I understand is the only provider of the Praxis. I scheduled my testing date and location, and was required to upload artifacts to use for my written essay questions. This had to be done at least 3 business days prior to my testing date, not including my testing date itself. I ended up moving my testing date to a time later in the month because I wanted more time to study. At this point I had spent almost $200 on this test. I went to upload my artifacts 3 weeks prior to my testing date, but discovered that there was no link or button for me to do so through. I promptly emailed customer **********************, and received instructions on how to upload 3 days later. It was then that I discovered I was missing the linka technical issueand reached back out to customer **********************. I received no answer at all. I now only had 2 weeks prior to my testing date, so I called customer **********************. The rep was kind and polite, but only gave me an email address to reach out to about my issue. I again received no answer. I now only had 4 business days til my test date, and as I stated earlier, I had to upload these artifacts at least 3 business days prior. I had also researched the refund policy, and it was the same: cancellations at least 3 business days prior to your date are entitled to a 50% refund of testing fees, but this had to be done using the missing link. I called again for help, and was told there had been no progress on my tech issue, so I requested a refund. The rep tried to tell me I was no entitled to a refund due to the timing, but I corrected him, and he complied. I did receive a full refund, but this was a massive waste of time spent studying, reaching out for unproductive help, only for me to cancel my test in the end. Its already hard enough to get a license w/o ******************** making it worse.

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