Business Profile
Energy Service Company
NRG Energy, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.19/5 stars
Average of 93 Customer Reviews
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Review fromKate M
Date: 02/01/2025
1 starOur electric bill received a hike up from around $100 to $500. I couldnt pay that but still continued to pay what I could. I have paid since August of 2024 till today have paid over $1600 in 6 months and I still owe $500 all because of this stupid 3rd party agreement I signed 2 years ago. We saw a hike last year but not to this degree. I cant get out from under it. I am a full time teacher.NRG Energy, Inc.
Date: 02/03/2025
We take customer reviews and complaints very seriously. We would like the opportunity to discuss and resolve your concerns, please contact us toll free at *************.Review fromMelvin M
Date: 01/29/2025
1 starAbsolute scam. They ambushed my wife at ******* and offered a gift card in exchange for a Penelec account number. They then used the info to falsely claim I had chosen them as my electricity supplier. My wife isn't even on my Penelec account and they never contacted me at all. Fortunately ******* made it easy to cancel. 0 stars. would not recommend.NRG Energy, Inc.
Date: 02/03/2025
We take customer reviews and complaints very seriously. We would like the opportunity to discuss and resolve your concerns, please contact us toll free at *************.Review fromLatonda H
Date: 01/29/2025
1 starI wouldnt wish this company on no one! There are like roaches in ******* trying to offer gift cards for adding them on ur PSEG bill. These people told me they would save me money on my bill and my bill went from ****** to over ****** a month. These people need to be sued for what they do to people. They are always in ******* soliciting their service and should be banned from being in ******* while people are shopping and trying to enjoy some peace from scammers. I cancelled my service and yet they are still on the bill for another 3 months. Please avoid this company at ALL COSTS! *** probably stands for *****************NRG Energy, Inc.
Date: 02/03/2025
We take customer reviews and complaints very seriously. We would like the opportunity to discuss and resolve your concerns, please contact us toll free at *************.Review fromsachi s
Date: 01/22/2025
1 starI recently had a disappointing experience with *** that felt misleading. An *** representative at ******* assured me that signing up would reduce my **** bill without any charges unless I fully registered. Trusting their reassurances, I signed up believing it was ************ my shock, I was billed over $300 by *** on my **** billcontrary to what I was told ( That I would only have the service started if I registered in the first place). This was not a reduction but an unexpected charge. When I reached out to ***, I asked for a refund and to close my account. I received ticket numbers #C4531 & #****** but was met with unsatisfactory customer service.The representative informed me it would take two billing cycles to close my account, meaning I could incur around $700 in charges until February. Their solution was a mere $10 refund. Despite my emails, including details and the associate's ID who misled me, *** hasnt responded, leaving me frustrated and feeling scammed.I urge others to exercise caution with *** representatives and demand transparency. My experience suggests a need for better oversight in such interactions. I hope for a formal closure confirmation and refund details soon. Until then, I am sharing this to prevent similar situations for others.NRG Energy, Inc.
Date: 01/28/2025
We take customer reviews and complaints very seriously. We would like the opportunity to discuss and resolve your concerns. An *** Home Representative will be contacting you shortly, if you would like to speak with us sooner, please contact us toll free at *************NRG Energy, Inc.
Date: 02/03/2025
We take customer reviews and complaints very seriously. We would like the opportunity to discuss and resolve your concerns. An *** Home Representative attempted to contact you on 1/28/2025 and we will make an additional contact attempt shortly, if you would like to speak with us sooner, please contact us toll free at *************Review fromJulie W
Date: 01/18/2025
1 starI was told at ******* by the *** employee that they were the suppliers for ******** and wanted to thank the customers by giving a 15 dollar gift card to us. So I signed up to have it mailed to me come to find out they had signed me up for *** as the electric supplier after I told my son about it we went it and the *** *** took off and we stopped him and he said he could not cancel it we will have to call and cancel. I was scammed into this and they told me nothing and I wasn't shown a contract or terms and conditions they just made me sign to receive a gift card. I will be contacting the state police and our district attorney for scamming the elderly!NRG Energy, Inc.
Date: 01/21/2025
We take customer reviews and complaints very seriously. We would like the opportunity to discuss and resolve your concerns. A customer care representative will be contacting you as soon as possible to discuss your concern. If you would like to speak with us sooner, please contact us toll free at *************.Review fromSharon V
Date: 11/16/2024
1 starI am so ****** off right now. Walking into *******, they asked for a copy of my electricity bill in exchange for a $10 gift card. So I shared it. I was ensured that I was not signing up for a new electricity provider. They just wanted to see people's bills. I started getting emails that I would be changing electricity providers. I IMMEDIATELY emailed them saying I didn't want this. I got a confirmation that my cancelation was being processed.15 DAYS LATER I get an email saying welcome to the nrg family. What the f***. ******** company and I want every ***** back. What scam artists and liars.NRG Energy, Inc.
Date: 11/18/2024
We take customer reviews and complaints very seriously. ******** has confirmed that your enrollment has been rescinded and will not start supply service. We would like the opportunity to discuss and resolve your concerns, please contact us toll free at *************.Review fromShantell R
Date: 10/03/2024
1 star*** approached my mom at a ******* to offer her $10 using a PSEG bill. I thought it was harmless and sent her a copy of my PSEG bill. They didn't inform her I would be enlisted in a 12 month plan . I received an email of this new enrollment and immediately emailed back that I was perfectly happy with my PSEG plan and this was dishonest as they didn't inform her of full details. They said because it didn't start I would not be charged and that it was cancelled. I called **** and they stated this was not cancelled. *** is a dishonest scam company and this was a headache I definitely would have loved to avoid.NRG Energy, Inc.
Date: 10/04/2024
We take customer reviews and complaints very seriously. ******** has confirmed that a rescission request was received while the enrollment was in the rescission timeframe and the request was immediately submitted. ******** has also confirmed the account was properly rescinded and will not start supply service with *** Home. We would like the opportunity to further discuss and resolve your concerns, please contact us toll free at *************.Review fromNell M
Date: 09/09/2024
1 starThe NRG Energy *** "enrollment" **** were at ******* in ***********, P.A. to try and convince people to sign up for their service without fully explaining it (this happened to me and to other elderly family members). I'm ***orting this to ******* as well - its an interruption to our shopping experience and inconvenience for those already happy with their electric/gas service providers. I called to cancel my enrollment or service immediately but was told I had to wait even though I stated at the store the *** told me this service is "free of charge to help you save money" which is the exact opposite of what I discovered out after researching this (i.e. deceptive business practice). The *** *** also told me this service was to "ensure that PECO wasn't charging folks a lot of money."NRG Energy, Inc.
Date: 09/10/2024
We take customer reviews and complaints very seriously. Your concerns have been escalated to our Sale QA team for further investigation and to take necessary actions. We would like the opportunity to discuss and resolve your concerns, please contact us toll free at *************.Review fromDeborah O
Date: 09/06/2024
1 starTerrible company. Way over charge you for your gas and electric. Then try to lock you in for a 2yr period. Charging 16 cents per KWH ON ELECTRIC and 50cents for natural gas.Local supplier (BGE) charging 11cents per KWH and 38cents for gas My bill went from ****** per hr w/ 3rd party to 350. With 3rd party.There should be a law against this type of ripoff!Only getting 1 star because I have to rate something. Should really be a big fat '0'.NRG Energy, Inc.
Date: 09/09/2024
We take customer reviews and complaints very seriously. We would like the opportunity to discuss and resolve your concerns, please contact us toll free at *************.Review fromMITCHELL W
Date: 06/22/2024
2 starsThis is a company that is always trying to grab customers at above market rates, and it seems like they use a couple tactics to do this depending on the energy market. A lot of people say that after either 3 or 6 months they crank up their rates, which I think is true when the market is flat. In my personal experience, they were selling when electric rates were about to drop, proportions a lower price that they knew that providers were going to lower even further than their "good" price.The good news is, their contract has no cancellation fee, I think legally required. I will be monitoring for any issues that come up while cancelling service, but overall, be weary whenever this company is trying to sell you on anything.NRG Energy, Inc.
Date: 06/24/2024
We take customer reviews and complaints very seriously. We would like the opportunity to discuss and resolve your concerns, please contact us toll free at *************.
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