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Business Profile

Energy Service Company

XOOM Energy LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for XOOM Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    2.14

    Average of 21 Customer Reviews

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    Review Details

    • Cory T

      Date: 08/12/2022

      Cory T

      Date: 08/12/2022

      I signed up for Xoom because of the cheaper rate and supposedly they donate to animal rescues or something which i still need to look into. They also offered a $50 restaurant gift card and said the code would be emailed to me after 60 days of service. I asked about it twice and they said I would receive the email with the code. At 86 days of service I replied to them that I had still not received the code. They replied that they did not add it to the enrollment so I won't receive it. They then directed me to their rewards program which had gift cards. But you can only save $10 if you buy a $100 gift card. You can buy a $500 gift card and save $50. I'm not going to buy $500 in gift cards to get my $50 I was supposed to get. They have been giving me the runaround since I signed up. I was deceived. Bait and switch. Do not fall for it. It might be a little cheaper per therm but they are not an honest company.

      XOOM Energy LLC

      Date: 09/01/2022

      XOOM Energy sincerely apologizes for the issue **************** experienced with receipt of his promotional gift card and has re-initiated the fulfillment of same. **************** will receive an email within the next 5-7 days with the gift card and instructions for redemption of same. Additionally, XOOM Energy's RescueLock plan promotion benefits PetSmart ********** **** XOOM Energy will pay the equivalent of 5% of monthly energy charges paid by participating XOOM Energy customers to PetSmart ********** ****We hope the above clarifies ****************' questions and concerns and we thank him for being loyal XOOM Energy customer.

    XOOM Energy LLC is BBB Accredited.

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