Reviews
This profile includes reviews for ADP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 303 Customer Reviews
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Review fromterry c
Date: 05/02/2025
1 starterry c
Date: 05/02/2025
I have been a client for 3 months now. They have messed up every single payroll - always a "glitch" - no support. Even though they provided me an e-mail that assured constant support - every e-mail bounces back. My last issue had one of my employees completely disappeared off the payroll...14 e-mails later and multiple calls still no response. I have had employees not get paid, employees disappearing, vacation pay go missing. They are supposed to have one job. One job! They are brutal. I can understand mistakes but no support whatsoever to fix them. Employees waiting to get paid etc. They don't even deserve one star...
ADP, Inc.
Date: 05/05/2025
Hello *****, I'm sorry to hear that you are having issues with your payroll and getting the support you expect. I've identified your account and will ask for a team lead to reach to review your concerns. Thank you, PD - ADP/Client ExperienceReview fromSachar
Date: 05/01/2025
1 starSachar
Date: 05/01/2025
I rarely write negative reviews, but after nearly two years of ongoing frustration, I feel compelled to share my experience with ADP.From the start, customer ********************** has been extremely poor. Repeated issuessuch as inaccurate billing, unresolved technical problems, and a serious lack of follow-throughhave been the norm rather than the exception. Communication is consistently challenging, often hindered by language barriers, and calls are frequently dropped, abruptly placed on hold, or worsehung up on entirely.Despite numerous attempts to escalate concerns, the support remained inconsistent and unhelpful. I gave ADP the benefit of the doubt more times than I should have, hoping things would improve, but unfortunately, they didnt. The lack of accountability and professionalism ultimately forced me to switch providers.A service meant to simplify payroll and HR processes should not cause this much disruption. I would caution any small business owner to think carefully before committing to ADP.ADP, Inc.
Date: 05/02/2025
Hello ******, I'm sorry to hear that your experience with ADP was not stellar. I have identified your account and will ask a team leader reach out to see how we can improve your experience. Thank you for sharing, PD-ADP/Client ExperienceSachar
Date: 05/09/2025
I appreciate you taking the time to respond to my concerns.I made the decision to share this review not out of impulse, but because small business owners rely on services like ADP to support critical operationsnot add unnecessary stress. I sincerely hope this feedback is taken seriously and used to improve the experience for others. Sincerely, ******Review fromjohn b
Date: 04/30/2025
1 starjohn b
Date: 04/30/2025
They KEEP emailing me, saying "It was great talking with you today! We are looking forward to the meeting we have scheduled". Needless to say, we never talked, and I won't be logging into whatever link they keep sending me.I ***** spamming and pestering people is their business model for getting new customers.ADP, Inc.
Date: 05/05/2025
Hello ****, I'm sorry to see that your attempt to work with ADP Sales did not go well. Based on your review, it sounds like this was intended as feedback only and you do not want to move forward with ADP. The feedback is noted. Kind regards, RP - ADP Client ExperienceReview fromHolli H
Date: 04/17/2025
1 starHolli H
Date: 04/17/2025
ADP payroll is a very unprofessional company. They don't tell you about all of the fees upfront so they can get your business. Then just recently they took money from my account and I didn't even submit a payroll. This has been a huge inconvenience and I had to call and send emails all day. Talked to a live agent after begging for help and he lied and said he would get back to me but didn't. Now I'm still waiting for my money to be returned. Very disappointing and unprofessionalADP, Inc.
Date: 04/21/2025
Hello *****, I'm sorry to read about the billing challenges you have described. I will forward your review to the leadership team of your ADP Service Center. A leader / Senior Specialist will contact you to discuss your concerns. Kind regards, RP - ADP Client ExperienceReview fromSean D
Date: 04/17/2025
1 starSean D
Date: 04/17/2025
If your company uses ADP, that means they hate you and have no concern for your personal wellbeing. ADP refuses to deal with employees and will never help you if they make a mistake or you need to access your information. There is no way to call them or get support. They actually say on the phone that ADP does not provide live support for employees. If your company uses ADP, consider leaving for a company with a competent HR department.ADP, Inc.
Date: 04/21/2025
Hello ****. At ADP, we maintain the relationship with our clients, while our clients maintain the relationship with their employees. I'm sorry to hear you are frustrated that ADP was unable to assist you directly. Should you require assistance, please contact your employer directly; if they need assistance they can contact their payroll service center for help. Thank you, PDReview fromMiller F
Date: 04/12/2025
1 starMiller F
Date: 04/12/2025
Worst payroll service provide ever. My employer just switched to ADP and have had nothing but issues. People have also not been paid on time, and it's not the employers fault. It's the incompetency of ADP.ADP, Inc.
Date: 04/14/2025
Hello ******, I'm sorry to hear that you had a less than stellar experience as an employee of our client. In most cases, we process the payroll as it is submitted to ADP. If you have concerns with the timing of your pay, please connect with your employer's payroll/HR department. If they need support, they can contact their ADP service team for assistance with the timing of the payroll. Thank you, PDReview fromShannon H
Date: 04/11/2025
1 starShannon H
Date: 04/11/2025
Worst customer ********************** ever. They wouldnt help me, give me their name, transfer me, or even talk to me besides saying Visit our website, and try to resolve your issue there.ADP, Inc.
Date: 04/14/2025
Hello *******, I'm sorry to hear that you had a less than stellar experience. If you are an employee of a client, please contact your employer for assistance. If you are a client, I'm happy to have a team leader review your concern. Please email ***************************************************** with your company information, contact number, a brief outline of your concern so I can have the right person reach out. Please include the BBB review id ****** and PD in the subject line. Thank you, PDReview fromADP S
Date: 04/09/2025
1 starADP S
Date: 04/09/2025
The worst company in the world. I cant believe theyre so big and successful when every single interaction Ive had with them over the past two years Ive been forced to use them has been absolutely terrible service. They never do anything. They just keep telling me to talk to my HR and my HR keeps telling me to talk to ADP. Incompetency. Shifting responsibility. Non-answers and multiple times pointed me to a dead number to call instead. Im shocked by how terrible and incompetent everyone is here. Do people even understand taxes here? Why do companies use them? One time I got my HR and ADP on the same call and watched the customer ********************** rep ******* Now what?! Suddenly, it was something they could do. So annoying. They dont do anything. No one at the company knows how to do anything or does anything. Im so triggered when someone tells me to call ADP. I know that means nothing will get done. This is the worst company in the world and Im forced to use their payroll management. What management an absolute joke of a company. They have never done a single thing right. Even messed up my W-2 and then messed up their W-2C, and was months (almost YEARS) delayed in processing and an absolute headache for me and HR. I hate this company so much. There is such a lack of standard and professionalism. Its sad. They just shouldnt exist. Theyve never provided any value. They should fire everyone. I work, too. If I did such a poor job at my role, I wouldnt have that job. Yet for some reason ADP retains all these useless employees. I guess they can afford them when giant companies force everyone to use them and they dont care to provide a good service. People should have more agency to reject using ADP. I do not trust them. They do not do a good job. They dont do any job. This is the worst company in the world. Ive never seen this level of incompetency and stagnation.ADP, Inc.
Date: 04/10/2025
Hello, I'm sorry to hear about your situation and would be happy to have a team leader review your concerns with your employer. Please email your contact information and employer's information to ***************************************************** and include BBB Review ****** in the subject line. Thank you, PD - ADP/Client ExperienceReview fromDarren a
Date: 04/05/2025
1 starDarren a
Date: 04/05/2025
Worst payroll company ever they try to upsell you they can't even get your paychecks due on time and they blame it all on your employer they is the worst place to have payroll done ever don't do it they're a scamADP, Inc.
Date: 04/08/2025
Hello ******, We are sorry to hear that your pay was delayed. We are unaware of any delays in processing and typically we process payroll as the client submits the data to ADP. If you have concerns with the timely of your pay, please connect with your employer who can review this with you. If they need support, your employer can reach out to their service team for help. Thank you, PDReview fromamy g
Date: 04/04/2025
1 staramy g
Date: 04/04/2025
****************. No way to actually speak to anyone if you need help.Don't do business with this company!ADP, Inc.
Date: 04/09/2025
Hello ***, I will send you an email to see what you need help with. If you are an authorized ADP contact for your company, I'd be happy to arrange for a service leader to contact you. If you have not been designated as an authorized contact by your employer, you should contact your company's Payroll or H.R. contacts for assistance. Kind regards, RP - ADP Client Experience
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