Complaints

This profile includes complaints for Credit Saint, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Credit Saint, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Credit Saint, LLC

  250 Pehle Ave Ste 200 Saddle Brook, NJ 07663-5835

  
• 

  Credit Saint, LLC

  PO Box 110 Oakland, NJ 07436-0110

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Credit Saint early this year to help me with my credit issues. I was told that my credit was going to improve with in 90 days. The 90 days passed and I saw minimal to no credit improvement. Each month that passed by, there was no major changes. This weekend was my next credit refresh and I saw a lot of major changes. Reports shown that duplicate accounts, new accounts, account that had been deleted. I called On Monday and spoke to an agent and was told that someone was going to update my reports. I called for the 2nd time on Monday and was not given a reason as to why this happened. After 6 months, my score looks as the same as the day i started. I did not see any changes on all 3 of my credit files. this company was changing the numbers on their website. meanwhile they were still charging me 100 plus dollars for nothing. Do not hire this company, stay away from it.

  

  Business Response

  Date: 11/15/2022

  We are troubled and saddened by this complaint and its contents. All of our programs are backed with a ******************************************************************************* the program for 90 days with no deletions, you are entitled to a full refund. We make absolutely no claims nor guarantee's of any kind as it relates to credit scores because this is largely beyond our control. This client did have deletions on 2 out of 3 bureaus which he was not satisfied with. All updates are posted on our clients dashboard and are generated using an automated system which is then submitted to audit for a human to confirm the accuracy. This is exactly what occurred here and was explained to the client. We spoke to this client on November 1st and reviewed their account. They opted to remain in the program at that time. Had the client not acknowledged they were happy with the resolve we wish they would have reached back out to us before filing this complaint. We have since spoken with the client and, due to the gravity of his concerns, issued a refund outside of policy. 

  Customer Answer

  Date: 11/15/2022

  
  Complaint: 18350467
  
  I am rejecting this response because: Received a call from **** from Credit Saint few days after I posted at BBB. **** admitted that my account was being neglected and that he wanted to personally take care of my account. after 6 months and my credit did not show any improvements. no major deletions only a few late payments from their website, but nothing is showing on the credit profiles. I hired a different company as of November and fired Credit Saint. When I asked for a full refund, I was only given 3 months and they could not do anything else. Do NOT hire this company and stay way from it.

  Regards,
  
  *******************

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with the company for their services. They requested 3 forms of identity and it was supplied within 2 days, before they sent any correspondence out on my behalf. I received back a letter from one of the bureau about using a 3rd party. Called the company and they said I should not have received that, and this was 3 weeks into my first round. I asked the company if they could do something on my behalf, considering I provided everything they needed, another month is approaching for payment, and we are basically starting over. They did not do anything to accommodate me. I called a second time to try to give them the opportunity to assist in the matter, and the rep hung up on my after putting me on hold. Poor, poor, service.

  Customer Answer

  Date: 10/25/2022

  Credit Saint reached out to me, and the issue has been resolved, and satisfied with

  Their response and resolution. Thank you for your assistance.

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary I responded to a Website falsely stating that Credit saint was a top credit repair company & reasonable person would believe to be honest, not fiduciary fraud NOT SURE ON DATE YET APPROX 8/26/22 / Transaction Date My password was changed, my email and cell phone keeps getting accessed without my knowledge. /Nor permission. I had an email saying my password changed to credit saint, it forced me to create a new login from my email via a response. Then it wanted me to "agree" to a 20 page contract where it states that I gave them permission via an electronic signature to sign contracts fill out applications etc. I know that I would not do such a thing because I would not even trust my own family, much less a credit repair *** that only has to respond to neg. 's does not fill out applications nor sign contracts. Furthermore, it is prompting me to "agree" in order to continue so obviously I have not already agreed by electronic signature which they show as a V for a plan option - clearly Fraudulently stated. YOU DO NOT HAVE A SIGNED POWER OF ATTORNEY, CREDIT SAINT IS NOT AUTHORIZED TO SIGN ANY CONTRACTS, MAKE ANY DEALS NOR FILL OUT ANY APPLICATIONS WITH MY INFO. THAT WOULD BE OUTRIGHT FRAUD. PLEASE REFU THE $180 YOU SAY YOU CHARGED ME BACK THE SAME WAY, YOU TOOK IT AND TO THE SAME ACCOUNT. I REVOKE ANY POWER OF ATTORNEY CREDIT SAINT STATS THEY HAVE. TAKING ANY ACTION USING MY CREDIT OR SIGNGING FOR ANY ASSETS/CONTRACTS/AGREEMENTS OF ANY SORT WOULD BE FADUCIARY FRAUD. I EXPECT NO SUCH ACTION ON YOUR PART NOR ANY THIRD PARTY OR YOU'D BOTH BE LIABLE. CREDIT SAINT CALLED ME TODAY & TOLD ME THEY SUBMITTED RESPONSES TO THE CREDIT BUREAU'S TO HAVE NEG'S REMOVED. I LOGGED INTO EXPERIAN TODAY & FOUND THAT TO BE INACCURATE. THE OTHER 2 CREDIT BUREAU'S WOULD NOT LET ME LOGIN NOR CREATE A LOGIN YET. THEY WOULD NOT LET ME GET COPIES OF MY CREDIT REPORTS. NOR WOULD ANY OF THE WEBSITES, NOR ONLINE CUSTOMER ASSISTANCE. I AM BEING DENIED ACCESS TO MY OWN CREDIT

  

  Business Response

  Date: 10/06/2022

  We are deeply concerned and admittedly a little baffled by this complaint and its contents.

  ******************** signed up with us online of his own volition on August 26th, 2022 at around 7am. As part of our online sign up process, ******************* answered security questions to retrieve his credit reports and gave us his reasons for why he did not agree with the various damages contained within his credit reports. The limited power of attorney that he is referencing is specifically contained to disputing his damage with the credit bureaus.

  We have absolutely no idea what the client is referencing with respect to his cybersecurity issues and certainly have absolutely nothing to do with that. The 20 page "contract" ******************** is referencing is a copy of our client agreement, containing all local, state and federally mandated disclosures. The *** denotes the client's service level and the only signature that would be required would be on the cancellation page if the client wanted to cancel without communication within the timeline denoted on the agreement itself.

  What baffles us about this complaint the most is the 13 minute phone call that ******************** had with us on September 28th at approximately 5:30pm, a day before this complaint. On every call before discussing account details the caller must verify their identity. During this conversation, ******************** inquired about his online portal, the proof of address documentation required, his credit scores, the damage we are challenging and the terms of the 90 day Money Back Guarantee and the notes he provided us for his challenges. At no point during this conversation, did ******************** articulate any concerns of any kind and seemed to be happy with the information provided. We have made many attempts to contact the client since the posting on this complaint to no avail. Please give us a phone call, we promise to take excellent care of you.