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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 609 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some uniform pants and shirts online for my niece. When I went to pick up the order, it was a pair of size 3 shoes and a size 4T dress. I opened the order at the store and advised of the wrong items in my package. They refused to give me a refund in the store and has told me I need to contact customer service online. I contacted online customer service and they are asking me to send the items back to them to get a refund. Why can't the store take the items back and refund my money and send the incorrect items back to whomever they need to be sent to. This is poor customer service and a HUGE inconvenience to me who did nothing wrong but tried to order items from their business. I would like a refund immediately. Order# **********. Ordered to be picked up from ************* store.

      Business Response

      Date: 01/30/2024

      According to our records, a refund of $72.53 has been processed for your order number ********** as of January 29th, ****. Please allow 3-5 business days for the refund to reflect in your account. We apologize for any inconvenience caused.

       

       


      Customer Answer

      Date: 02/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As on November 20, 2023, my purchase was 'awaiting carrier pickup' and still is. Numerous emails to the company have not been answered. I have not received my items, or a refund as I have asked for many times.

      Business Response

      Date: 01/25/2024

      We have sent a response directly to the customers email address as of 1/25/2024. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 01/27/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:01/22/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Email has been flooded for 3 days with offers ect.. My "kids" are 24 and 26! I don't buy there

      Business Response

      Date: 01/25/2024

      As you have requested, we have unsubscribed your email address from our promotional emails list. Please note that you may also unsubscribe directly by clicking on the "unsubscribe" link located at the bottom of any of the emails. Please allow ***** hours to stop receiving the promotional emails. Feel free to add your email address back to the email list at any time by visiting our website. We appreciate you allowing us the opportunity to assist with your concern.

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an online order for in-store pick up on 15-Jan-2024 and got the confirmation email for the order. A bit later, I was notified that my order was canceled: "ITEMS NO LONGER AVAILABLE." I reviewed the site, and the items I ordered are showing as available to be ordered. Checked the following day and the items are still showing as available. Fustrated that my order was cancelled because the items were claimed as out of stock yet still be made available for new orders more than 24hrs later I contacted customer service for an explaination. ******* I spoke with "Neigh" was less than helpful. He informed that my order was cancelled for another reason which he could not provide more details about, however, I can provide my personal information that he can submit to some verification team, which may or may not release my order. I explained that I am the customer and should not have to jump through hoops to place an order and have it fulfilled while being provided misleading information by his company. I asked to speak with a supervisor, apparently none was available. I was told to call back in a few hours and try again for a supervisor. It may be time to boycott the childrens place and their affailated companies for thie anti consumer practices.

      Business Response

      Date: 01/19/2024

      We have sent a response directly to the customers email address as of 1/19/2024. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 01/19/2024


      Complaint: 21151052

      I am rejecting this response because: it is unacceptable. Providing a customer service number with no means to escallate your complaint or speak with a supervisor is unacceptable. "did not meet all of our criteria for order processing and placement." what does that mean? suggesting I reorder after a sale/promotion has expired is quite insulting. You have offered nothing in the form of a resolution on this matter you simply tried to explain away the situation with some ambigious reason for cancelling my order.



      Regards,

      *********************

      Business Response

      Date: 01/30/2024

      We have sent a response directly to the customers email address as of 1/30/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on 1/4 with a delivery date of 1/12. I noticed after 8 days no shipping information was sent to me. I then checked my account only to see that what I orders hasnt been sent out. I called and was berated by a manager named *** who couldnt answer any questions about what happened. Additionally, he told me they only ship things on business days and when I reminded him that all delivery companies ship/deliver 7 days a week now he said that wasnt his problem. I asked him to show me that language on their website and he could not. He pointed me to a blurb that said it may take up to 12 business days but nothing defining what TCP constitutes as a business day. He couldnt tell me where my order was and refused to let me cancel it even though he verified it hadnt been shipped or even packed for shipping (but he still wouldnt say why or where it was) The delivery still says 1/12 and it hasnt left the distribution center. Then I read their reviews on here, FB and ******* and many many people are waiting sometimes a full month for their packages. Its a bait and switch operation. They never intend to send things out quickly but they take your money immediately. Id like to cancel and Id like my money back.

      Business Response

      Date: 01/15/2024


      Our records indicate your order #********** is currently in process, and should ship soon. Please note that orders placed with standard shipping can take up to 10 business days for delivery. Business days are Monday through Friday, excluding holidays. If the order is not received within 10 business days, please feel free to contact our **************** Team, and a specialist will be happy to assist you. You may also track the order anytime by visiting our website at childrensplace.com, clicking on "Track Order" at the top-right of the page, and entering the order number and email address. We apologize for the inconvenience this may have caused.

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnt recieve my order from them and have tried and had unsuccessful contact with them on two attempts

      Business Response

      Date: 01/05/2024

      Please provide us with the order number or the email address associated with the order. Once, we have received that information we will be more than happy to assist. 

      Customer Answer

      Date: 01/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      N Amani

    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 16 2023 I placed an order with Gymboree/The Children's Place in the amount of $228.47. I then received two packages shortly there after, however the majority of my merchandise was not included. I have never received several things. The missing merchandise totals to approximately ******. I have contacted the company using their online inquiry forms many times and contacted them by phone on three separate occasions, all of which they assured me that I would be refunded for the missing items. This has not happened yet, even six weeks later. I no longer need the items so I am simply wishing to be compensated for the items I did not receive. The customer service for the company is very poor and have been very hard to get in touch with at all.

      Business Response

      Date: 12/28/2023


      Please ensure that you have submitted all the items that are missing from your order. We will then review your submission and take necessary actions accordingly.

    • Initial Complaint

      Date:12/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 14 items from The Childrens Place On 11/27/23. My arrival date to the store was expected to be 12/10 to 12/12/23. On 12/11/23 I received and email stating Due to circumstances outside of our control, there was an issue with your in-store pickup order being delivered to **************************. I emailed on 12/17/23 and no one responded to the email. I waited hours on the phone and was unable to reach someone to talk too. After calling several times , finally was able to talk to someone on 12/20/ 23 who stated it shipped on 12/5/23 but it have yet to make it to the store. They didnt assist in anyway of trying to locate the package that the company shipped through only the company and god knows who. I was given the number to the store and was unable to talk to someone. I finally was able to reach someone at the ************************** location and after holding for a long time and calling back two days in a row I was place on hold for 20 minutes and then the phone hung up. I went to ************** location 12/21/23 and my package was not there and they were unable to locate it and unable to refund me my money at the time. I explained this is for the kids Christmas and it will be ruined if I dont have it by the 25th of December. Well the kids Christmas is ruined! I still dont have the merchandise and my money has yet to be refunded. I am heartbroken. If they could have refunded the money like I asked I could have gotten the kids something else for Christmas. I am currently on hold as Im typing to get this situation resolved. The customer service experience for me has been horrible and unacceptable. I understand things happen but the should have refunded my money.

      Business Response

      Date: 12/26/2023

      We have sent a response directly to the customers email address as of 12/26/2023. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 12/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****************************************

    • Initial Complaint

      Date:12/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited your location at ***************** in **********, **. I asked an employee if they had any athletic shorts. Instead of helping us look for them she asked another employee and she immediately said no they haven't had those in a while. I go and look on the clearance rack and there's tons of the shorts available so that automatically had me a little upset because the customer service was horrible. I went to cash out and the cashier asked if I had any coupons. I look through my emails and find one but when she scanned and typed it in physically it wouldn't work. I told her that I'll just order it online instead of buying in the store. On the way out my husband asked another employee if they could help with the coupon since it wasn't going through, and she just straight up said no. I've shopped at numerous stores and if i have a coupon and it won't go through, they find a way to apply it to my purchase. There was absolutely no customer service in this store. How is the cashier going to ask me if I have a coupon and I show her and since it won't scan or go through when she types it then she just lets a customer leave without purchasing anything is absurd. This is my first and last tie visiting this location. Never again.

      Business Response

      Date: 12/20/2023

      Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our ********** ** location. You will receive a follow call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hope you will give us another chance to earn your trust and loyal honesty.  

    • Initial Complaint

      Date:12/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered clothes for my 2 kids and was charged twice. The first time was from when I initially ordered and the second charge was a day after ordering. My order number is **********. I need my money back for this to happen right before the holidays is absolutely ridiculous.

      Business Response

      Date: 12/20/2023

      We have sent a response directly to the customers email address as of 12/20/2023. Please check your spam/junk folders for an email response from The Children's Place. 

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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