Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Children's Place Retail Stores, Inc. has 134 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Children's Place Retail Stores, Inc.

  500 Plaza Dr Ste 400 Secaucus, NJ 07094-3668

• 

  The Children's Place

  192 Great Northern Mall North Olmsted, OH 44070

• 

  The Children's Place

  26300 Cedar Rd Beachwood, OH 44122-1158

• 

  The Children's Place

  9780 W Northern Ave Peoria, AZ 85345-4606

• 

  The Children's Place

  Kenwood Towne Centre Cincinnati, OH 45242

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a family matching set of PJs for my daughter and her family, the only gift I could afford being out of work with breast cancer. Picked the order up and the 3+6 months size is missing. 3 sets of PJs instead of 4. No problem, I'll call in the morning and they will make it right. I was so very wrong. We messed up so here is what I can do. Either refund the money or a 10$ credit on website. Sure, thanks. When I asked him when the replacement would arrive he states that he can't do that but I can rebut it online. Ok great, problem is it's 9$ and change, I bought it at 7$ and change. We went round and round. I ask for a supervisor, he says the exact same thing except now the PJs are 11$ and change. So now not only do I have to rebuy these now I have to buy them at a higher cost than what I bought them to begin with and it's not my fault that they messed up the order and didn't send them. He says he would refund my money and give me a $10 credit which is great. But remember I told you I didn't work well. I know that little bit of ********* is chump change to people but that ********* is my life. I don't have it. I can't wait to get the refund and then order it because by then Christmas will be over. It won't make it here for Christmas. I can't afford to just buy it with the credit and put the money towards because I don't have it. I'm scrounging pennies now. There's nothing this man can do for me and I think it's bull c*** We didn't make this problem. I didn't make the delivery one shy I paid for four. I should get four for the very same price that I bought them for. Not s*** me three then give me my money back. But oh now you have to buy it at a higher price. I can't get out of corporate so is the only thing I can think of is to call and get a hold of you guys

  Business Response

  Date: 12/14/2023

  Thank you for contacting The Children's Place. 
  
  We are sorry that item ********** was not included in your order # **********. Our goal is to provide exceptional service and we apologize for falling short of that goal. We will take the necessary action to review and address this matter with the fulfillment department that processed your order. A refund for the missing item was issued back to the original form of payment. Please allow 3-5 business days for the credit to post to your account. If you paid with a gift card, please allow 2-3 weeks for a replacement gift card to be emailed to you. A $10 reward coupon was issued to your My Place Rewards account to reorder the missing item. We apologize for the inconvenience this may have caused
  
  If we can be of further assistance, feel free to give us a call at **************. Thank you for shopping at The Children's Place.

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card has been continuously being charged for the past 3 days. I am tirelessly trying to contact customer service for a refund and keep getting turned down. So far they managed to deduct $540 from my card without my authorization.

  Business Response

  Date: 12/14/2023

  We have sent a response directly to the customers email address as of 12/14/2023. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:12/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received an email for Childrens Place for in store only December 6, 2023 spend $50 and get $20 off. When I showed the guy at the register the barcode to scan, he told me he couldnt honor it. Because that store was shutting down like in February. I was upset because I couldnt get the discount. I dont understand why I couldnt use my discount regardless if the store is shutting down. I had to leave some items out and bought only 4 girl graphic shirts.

  Business Response

  Date: 12/13/2023

  We have sent a response directly to the customers email address as of 12/13/2023. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orderd clothing with express 2 day shipping. Order was shipped, however during transit the package was damaged and contents were lost. I called 4 days after the expected delivery date and ***** confirmed that package was undeliverable. ***** advised me to contact shipper, so I contacted childrens place and they told me that unless ***** notifies them of the undeliverable package they could not replace or refund. Of course when I called ***** to tell them that, ***** informed me that they do not do that and shipper needs to contact them. So im getting the runaround from both companies.

  Business Response

  Date: 12/13/2023

  We apologize for the delay in response. Our records indicate a refund of $26.19 for the missing package has been issued. Please allow 3-5 business days for the refund to be processed and posted to your account ending in ****. We apologize for the inconvenience this may have caused. 

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #*******z I contacted The Childrens Place after checking my gift card balance and finding out I had $25 left on one gift card and about $10 on another. When trying to apply the saved gift cards to an order I received an error message stating the number was invalid. I know for a fact both numbers were valid. I called and spoke to a representative who stated she would send me a courtesy gift card via mail and email and I have not received either yet. She also promised me a $10 reward added to my account which I have not received yet either and this was about a week ago. I am completely disappointed with this company as I have been a loyal customer for many years but they are not living up to their promises and have a sketchy system. I know theres still a balance on both gift cards as I checked over the phone through the automated system. Id like to be compensated comepletely for the gift cards and the reward as promised

  Business Response

  Date: 12/12/2023

  We have forwarded your inquiry to our internal teams for review of your deactivated gift card. Please allow additional time for review and resolution.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought on their website clothes for my son in August 2023. They sent me the wrong things. So I contacted costumer services, took them close a month to reply and sent me a return ticket saying they would refund me once I return the items. I got Case ID: ********* from them. I returned them on Sept 13 and I haven’t gotten my refund yet. I’ve opened other tickets from them and no answer, I replied to that ticket and no answer. And I still don’t have my money back. It’s already December.

  Business Response

  Date: 12/11/2023

  Our records show that during the order review process, we found that one item was shipped at the same time a refund was being processed. As a result, the customer was only charged $8.08 for item ********** with the last shipment. We apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 12/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  
  They adjusted 8 dollars. I didn’t received 2 shirts, a set of underwear and a jogger jean. That totaled over 50 dollars. I did my part returning the wrong items. I would like my money back. That adjustment is not the total they owe me. I am attaching the whole order for it to be seen here. The second shipment is what I didn’t received. Also on the only email they sent me they said they would refund me upon me returning the items and that never happened. That email was sent after the adjustment. 
  
  
  
  Regards,
  
  
  
  ****** ****

  Business Response

  Date: 12/20/2023

  We have sent a response directly to the customer’s email address
  as of 12/20/2023. Please check your spam/junk folders for an email response from
  The Children's Place. 

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several items online on my store credit card. I returned a few of the items, the one in question is the gold sweater with sequins ($15.98 plus tax)that was returned. They claim I returned a tshirt (which I kept $4.99 plus tax) I emailed to tell them that the return statement had the tshirt listed incorrectly. The representative was very rude and stated the tshirt was returned, I informed them I could send the picture of the tshirt because I STILL have it. I want them to correct their error.

  Business Response

  Date: 12/11/2023

  We have sent a response directly to the customers email address as of 12/112023 Please check your spam/junk folders for an email response from The Children's Place. 

  Business Response

  Date: 12/11/2023

  We have sent a response directly to the customers email address as of 12/112023 Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 12/11/2023

  
  Complaint: 20957025
  
  I am rejecting this response because:

  THEY HAVE NOT SOLVED THE PROBLEM, I'VE CALLED, I'VE EMAILED THAT THE RETURN THEY GAVE ME WAS NOT CORRECT. I'VE OFFERED TO SEND PROOF OF THE PRODUCT I ACTUALLY KEPT.   I'VE DONE WHAT I WAS SUPPOSE TO DO.  I DON'T DO THIS LIGHTLY, TURNING THIS OVER TO BBB BUT AFTER THE TERRIBLE RESPONSE I'VE RECEIVED I WILL NOT ACCEPT THEIR REPLY WITH THERE IS NOTHING THEY CAN DO TO RECTIFY THE RETURN PROCESS NOW.  NO NO NO
  
  
  
  Regards,
  
  *********************

  Business Response

  Date: 12/18/2023

  We apologize for any disappointment you may have experienced with your return. Unfortunately, we do not have the capability to reverse or rectify the return for the **shirt. The refund was already processed to your account on November 9th, 2023. Since the return and refund have already been initiated in the system, we cannot reverse them. We have forwarded this matter to our corporate teams for future consideration. We apologize for any inconvenience this may have caused you.

  Customer Answer

  Date: 12/19/2023

  
  Complaint: 20957025
  
  I am rejecting this response because:
  It simply is not acceptable for them to steal the money they owe me for the merchandise I returned.  
  
  
  Regards,
  
  *********************

  Business Response

  Date: 12/26/2023

  Our records show there were two refunds processed on 11/9/2023 back to the credit card ending in 4452. If you haven't received your refund please contact your financial institution to open a dispute. We apologize for the inconvenience this may have caused.

• Initial Complaint

  Date:12/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 9 sets of Christmas pajamas on 10/24/2023. On 10/27/2023, received 2 of them but not the others. I waited about a week for the rest before contacting customer service. No response from them. I waited another week and contacted them again asking to either send the rest of my order or refund the money I paid. Received info that they received my complaint and would be in touch. Still today, 12/2/2023, have not heard back or received my order.

  Business Response

  Date: 12/08/2023

  We have sent a response directly to the customers email address as of 12/08/2023. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 12/08/2023

  
  Complaint: 20950481
  
  I am rejecting this response because although they said both sets of packages were delivered, they provided no images. I only received 2 sets of pajamas and am still missing 7 sets.  They have offered no resolution. They only responded to me today after I had to involve the better business bureau. They made no attempts to contact me prior even though I had reached out twice. 
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 12/13/2023

  We have sent a response directly to the customers email address as of 12/13/2023. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:12/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What is going on with your shipments? Nothing but bad reviews on consumer affairs and yelp websites because orders are sitting for weeks unprocessed. **************** agents just say heres your order number it will ship and take up to 10 business days but the orders arent moving at all. Do not recommend this company for anyone!

  Business Response

  Date: 12/08/2023

  We have sent a response directly to the customers email address as of 12/08/2023. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:12/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i ordered some clothing for my children nov21, paying extra for express shipping. I never recieved a tracking email. I called today to get an update and they told me they dont know where my package is. To call puralator. When i called puralator they told me the seller has to contact them. i called childrens place again and they said they cant help me either. i still have no package and the seller wont help me order number is ********** and total is ******

  Business Response

  Date: 12/06/2023

  We have sent a response directly to the customers email address as of 12/06/2023. Please check your spam/junk folders for an email response from The Children's Place.