Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

609 total complaints in the last 3 years.
185 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on yesterday that I went to childrens place on today to pickup. Only received 1/2 of the order. Made a payment in store since I'm mandated to know EST time despite residing in CST. The store machine gave another individuals email. I then called ********** and was addressed as ********. Then I asked for a supervisor and was placed on hold and when a representative answer I asked if they were a supervisor and was told they werent and I couldn't get a supervisor. I asked why and was told I knew why. She eventually realized I wasnt a coworker and transferred me to ****** (complaint #******). Who told me my complaint is with childrens place not commentity.
Business Response
Date: 07/10/2024
Thank you for contacting The Children's Place. We would be happy to look into this matter please provide the order number and please advise how can we assist you?
Customer Answer
Date: 07/10/2024

Complaint: 21928665

I am rejecting this response because it's not an adequate response for the order issue nor the customer service I receivedl in store or via phone. The order number is 2511529888

Regards,

****************************
Business Response
Date: 07/15/2024

Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our ***********************;store location. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.
Initial Complaint
Date:07/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need someone from corporate to call me about my my place rewards credit card. I have two late fees on my account that I did not even know I had. And I called customer service and they refused to help me. This is not fair I need assistance with the late fees removed.
Business Response
Date: 07/10/2024
We apologize for the disappointment with your My Place Credit card. Your feedback was forwarded to *************** for consideration as The Children's Place cannot make any changes or adjustments to a customers account. A follow-up email was sent to *************** for them to review and provide you with an update. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.
Initial Complaint
Date:06/30/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very disappointed in Children's Place credit card service. I've had children place for year and strongly considering to close out my account. I've had auto pay for years and somehow it was turned off, once I realized it, I turned it back on. It's been months and my account is labeled auto-pay but it's not coming out. I believe this is a fraudulent way to collect late fees. It's 2024 and there is no reason for Children's place to take this long to take effect. I also hate the 5:00 pm deadline to make payment on you due date. If my due date is the first, there shouldn't be a deadline. I did call children's place last month to make an complaint and to get back the late fees but it didn't go anywhere. When I called I ran into the following problems, I was reconnected the first time, then the second time I was linked into another customers phone call where I can hear them make a payment but no one could hear me saying hello, so I disconnected. That was very concerning because of security issues. I called a third time and finally got someone. She was no help and we didn't resolve anything and I doubt my complaints was put on record. Hopefully it's on record now.
Business Response
Date: 07/09/2024
We apologize for the disappointment with your My Place Credit card. Your feedback was forwarded to *************** for consideration as The Children's Place cannot make any changes or adjustments to a customers account. A follow-up email was sent to *************** for them to review and provide you with an update. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.
Customer Answer
Date: 07/19/2024

Complaint: 21922330

I am rejecting this response because: it is just a generic statement from Children's Place that doesn't in any way resolve the issue. I am pleased with them contacting *************** but will changes be made? I'm still having the same issue. When a consumer select auto pay, it should be activated in that moment and not several unknown months later. The consumer shouldn't be penalized for not knowing when an autopay is suppose to kick in. Children's Place need to investigate the practices and privacy issues *************** have in place. This ***************** is representing their brand.

Regards,

*********************
Business Response
Date: 07/19/2024
******************** attempted to contact **************** on July 11,2024, but was not successful. The bank will be responding to the customer by letter and will follow up again once the research is completed.
Initial Complaint
Date:06/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased many items from this company online, they offer bonus bucks and the put an expiration date on these coupons. I used the coupons to buy gifts for my granchildren for special events like holidays, birthdays. Due to my visual handicap and there website i duplicated some of the items in error . The items have not been opened and are still in the packaging, I have the receipts as well, there customer service number and or the local store. Im not asking for money return, im asking for a merchandise credit so that i can buy a different item. This store is using there promotions to the steal from consumers and treat people with a handicap poorly.
Business Response
Date: 07/11/2024
We are currently in direct contact with *******************, and as of 7/11/24, we are collaborating with the customer to find a resolution.
Customer Answer
Date: 07/11/2024

Complaint: 21907122

I am rejecting this response because: Im going to send ******* the regional mgr from **********....pics of my merchandise and all my order numbers, and she will attempt to resolve would like to keep case open until i have my resolution.

Regards,

*********************************
Initial Complaint
Date:06/08/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
went to business for a pickup order , did not have ID but had a picture. Employee said she would give me package but normally they don't do that with physical ID, I told her its okay she can cancel the order and I will purchase it since they had it in store , they refuse to let me purchase and the employee began calling me a fat b**** & said she will call her daughter to come fight me , disrespectful disgusting employee, *************** of *************************************************************************
Business Response
Date: 06/13/2024
Thank you for your detailed email about the negative experience you and your husband encountered at one of our store locations. Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. We've forwarded your feedback to the District Store Manager and we'll take the appropriate action regarding your recent visit to our ****** store location. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.
Initial Complaint
Date:05/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well before I get into the complaint, I do like The Children's Place. I have two great grandchildren and that's where we shop for uniforms and their outfits. Now for the complaint. I placed an order for some summer shoes and holiday tee shirts. The order # for that ********** for 41.76. I immediately realized I selected the wrong size for the boys' water shoes. So, I immediately called their customer service to modify this order. That is not allowed. Their systems are so out of date you cannot even cancel an order even though it is on their website to modify or cancel. The gentlemen I spoke with said he would try to cancel it. This incident happened on 5/16/24. I immediately turn around and ordered the correct size on water shoes and also seen a nice pair of canvas shoes to add to that order. That order number is #*********** The amount 34.76. Well, those two orders just set there processing and Memorial Day was getting closer, so on 5/21/24, I replaced the entire order and paid an extra 15.00 for express shipping. Total of that order was 64.09. Order #********. I shipped it to their address. They live almost 3 hours from me. The first 2 orders stayed processing until 5/23/2024and that is when they shipped. My granddaughter will be returning to the store in Raleigh, and they better not give her any problems and I want it to go back on the debit cards I used. I spoke with Arlana, expressing my frustration because they charged me twice in the amount of 41.76. So, I will be disputing the charge with my bank. I tried to speak with her supervisor, but she kept me on hold and pretended to be someone different when she came back. She said she was Ms. M, sorry tried to write it down, but didn't want to spell it wrong. Spoke with Arlana on4/23/2024. They have some serious issues going on with how they handle online shopping. They need to take out definitely cancel or modify order from options in the help box. I can screenshot all orders, just let me know.
Business Response
Date: 06/03/2024
We have sent a response directly to the customer’s email address
as of 6/03/2024. Please check your spam/junk folders for an email response from
The Children's Place.
Customer Answer
Date: 06/06/2024

Complaint: ********

I am rejecting this response because:

The Children’s Place would not commit to a refund back on the original debit cards I used. They said they would try and if it wasn’t possible they would issue a gift card, which I never once said I wanted a gift card. I don’t understand their business model. No wonder sales are down. They have no customer service skills plus their systems are way out of date or they are choosing to handle their business this way. Keep on doing business and you will find yourself out of business. Christina will be returning the two double orders. They have not been opened because I ordered the same items because they decided to ship them after I made the first call. And I want my fifteen dollars back for express shipping.

Regards,

**** ******
Business Response
Date: 06/12/2024
We have sent a response directly to the customer’s email address
as of 6/12/2024. Please check your spam/junk folders for an email response from
The Children's Place.
Initial Complaint
Date:05/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Childrens place credit card continues to bill me after I closed my account.
Business Response
Date: 05/13/2024
We apologize for the disappointment with your My Place Credit card.Your feedback was forwarded to ******************** for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ******************** for them to review and for you to receive an update. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.
Initial Complaint
Date:05/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order on April 30. I immediately recognized upon completing the order that the delivery address was incorrect. Within minutes I called the customer service line three times only to be hung up on. Then the office closed and I was unable to reach anyone. This morning I reached back out only to be told that they are unable to correct the shipping address and that I can return the goods once they are delivered or dispute the charge with my bank.Obviously I will be unable to return them as I no longer live in the state they are being delivered to. This order has not shipped yet and the current policy in place stating that no changes can be made once the order is completed is ridiculous. It allows no room for human error and no opportunity to fix a mistake that Im sure is made quite often. I can understand not being able to change this information once an order has shipped, but why is there no window of opportunity immediately after the order is placed? I attempted to contact them within minutes of this order being placed.Customer service is obviously not a top priority here. Ive been charged for goods that I will not receive and will now have to go through the process of disputing the charge with my bank.
Business Response
Date: 05/07/2024
We have sent a response directly to the customers email address as of 5/07/2024. Please check your spam/junk folders for an email response from The Children's Place.
Initial Complaint
Date:04/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 4th 2024 I placed an order worth of $177.77 worth of clothes for my son. When my package was finally delivered more than half of the items were missing. I sent an email and received one a few days later stating I would get a reply in a few days I have not received a response and its been nearly 3 weeks. I will never order from The Childrens place again.
Business Response
Date: 04/29/2024

We are sorry that an items was missing from your order **********. Please contact us to provide more information about the missing items, such as the item number and item name or description. Once we have these additional details, we will be happy to help you with this concern. If we can be of further assistance, feel free to give us a call at **************. Thank you for shopping at The Children's Place.
Customer Answer
Date: 05/02/2024

Complaint: 21617509

I am rejecting this response because:
I reached back out to the Childrens Place and informed them of the items missing and still have heard nothing back.

Regards,

*****************************
Business Response
Date: 05/09/2024

We apologize for the inconvenience caused due to a missing item from your order **********. Please contact us and provide us with more information about the missing item(s), such as the item number and description/name. Once we have these essential details, we will be happy to assist you with your concerns. You can reach out to us at **************. Thank you for choosing to shop at The Children's Place.
Initial Complaint
Date:04/19/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 5 items on March 16th and have yet to receive my items. I received an email that my items had shipped on March 29th but received no follow up shipping details. The only information available was that the package had been picked up by the carrier. After ten days and I had not received any updated shipping details, I reached out to Children's Place to get more information. I was told the package was either lost or had not been picked up by the carrier and that they would make an attempt to resend the package and that new shipping details would be emailed once the package was ready for shipping. A week goes by and I hadn't received another email. I called The Children's Place again and was told that 2 out of 5 items were no longer available and that I would be refunded for those two items and that the other three items were with their warehouse team being prepared. This was around April 15th and I did receive the refund. Now it is April 19th and I still have no shipping information, no new order confirmation and I am unable to speak to anyone in customer service. The number says they are experiencing high call volume (I wonder why) and to call back before disconnecting. I just want the items or all of my money back. I do not know what to do and no one is really helping because the reps say they have no influence over what happens in the warehouse so they can't stop the package from being sent. It wasn't a lot of money but it is the principal for me. They shouldn't get to keep my money for free. Please help.
Business Response
Date: 04/26/2024
Our team has reached out to our distribution center for your reshipment tracking information. We will email you directly once we have the details. We apologize for any inconvenience.
Customer Answer
Date: 04/26/2024

Complaint: 21599398

I am rejecting this response because:
They have told me this several times. I don't believe them.

Regards,

*****************************

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The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.