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Business Profile

Medical Lab and Testing

Quest Diagnostics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Quest Diagnostics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quest Diagnostics has 267 locations, listed below.

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    Customer Complaints Summary

    • 1,425 total complaints in the last 3 years.
    • 388 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per 1) multiple conversations with Quest ****************** and 2) submission of my health insurance "explanation of benefits," no money is owed to Quest Diagnostics for date of service June 28,2021. Account # ****************. Note, billing department guaranteed to take care of this Quest billing error multiple times, they have not.

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per 1) multiple conversations with Quest ****************** and 2) submission of my health insurance "explanation of benefits," no money is owed Quest Diagnostics for date of service June 28,2022 and a refund is owed to the patient for an over payment for patient co-payment. Account # ****************. Note, billing department guaranteed to take care of this Quest billing error multiple times, they have not.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************************* Make It IMPOSSIBILE To Pay A **** via phone !!@! You Ar NO BETTER _ What a crock of s*** you are !!@!! What a piece of s*** worthless pathedic agency you are too.Contacting my news media conections to report (In advance) What a worthless pice of s*** agency you are !!Semms you are NO Better than corpert ******** lazy unlquly uninspired, dumber than a box of rocks agency you are !************************* 813-887-5o81

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for services of 5 28 **** in the amount of $5 on 11 08 2021.I paid for services of 11 23 2021 in the amount of $10 on 3 30 2022 and again on 5 23 2022. I paid twice for services of 11 23 2021.I am being billed for $5 for services of 5 28 2021 even though I have already paid. I paid twice for services of 11 23 2021. I am owed$10.I sent a letter to Quest Corporate 6 26 2022 detailing their error. No response.Talking to their billing department is not helpful. They are completely uncooperative.*********************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to resolve this issue multiple times through phone calls. This last time was the last straw, they made me wait 20 minutes and hung up on me and then I called back and waited another 20 minutes and she told me she was going to put me through to another ***** and hung up on me again. So I wasted an hour of my time off from work when I could have been paid. This is not the first time this has happened. I've tried resolving this issue multiple times and they always say it is taken care of and then I will get a **** in the mail weeks later.

    Quest Diagnostics is NOT a BBB Accredited Business.

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