Solar Installation
Orbit Energy & Power LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Orbit Energy & Power LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 44 Customer Reviews
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Review fromJa S
Date: 11/20/2022
1 starI had my solar panels installed July of 2021. They have never worked. I called for them to be removed got a call from a Vice President saying they would have it resolved. The utility company said I am not a solar panel customer and have never been. Paying loans and high utility bills on the panels. The notice says they are closed temporarily. My accountant laughed in my face about the tax credit. Not to mention the bank they arranged for me to get the loan from called me wanted the credit amount I should have gotten back from my tax returns. All these advertisements talking about ******* paying for the panels. Such a shame I allowed myself to get hoodwinked!Review fromChristopher d
Date: 11/03/2022
1 starChristopher d
Date: 11/03/2022
Worst company , so wrong. Don't go with orbit solar. Do your digging on the internet. You can't talk to anyone.Orbit Energy & Power LLC
Date: 11/09/2022
Good morning ******************,I terribly sorry you feel that way. We were hopeful that after our meeting last week, where you received your promo check and all request we met we could change your mind about our company. WE pride ourselves on our customer's satisfaction. We deeply apologize for any inconvenience you faced during your process of going solar. Thank you for being a valued Orbit Energy & Power customer.Review fromS. P.
Date: 10/27/2022
1 starS. P.
Date: 10/27/2022
Worst company in the world. Stay far, far away. Installing with out permits, horrible custermer service. and try to find an employee that has been there more than a year other than management.My solar didn't work for over a year after install. And I know of 3 more ********** who had the. Fact check thatOrbit Energy & Power LLC
Date: 11/09/2022
Good morning ****************, We deeply apologize for the distaste you have developed since parting ways as an Orbit employee-- we really appreciate your service as a prior employee and a valued customer. All reimbursements that were owed to you have been paid, but please feel free to reach out if there is anything we can do to better your experience. Thank you for being a valued customer of **********************.S. P.
Date: 11/10/2022
This has nothing to do with me being an employee. I will be going another avenue for your business practice. I was a customer, and I had customers, who's solar did not work for over a year after installation. One customer just called me today and said he almost failed inspection yet again, but the utility company knows his story and helped complete the job you didn't... his panels were installed in 2021. You made me a lier (because you lied to me) and I have had to call these customers and apologize personally for being a lier. Thank you, for experience by the way.I have copies of Email chains of the stress you caused me when you installed my solar without the appropriate permits - and then you blamed the utility company - my solar was no better than a paper weight, looking pretty on my roof for a year. I asked you to complete my customers' jobs first because I gave them my word. Yet, you completed mine first because I was an "employee". Actually, when I left because of integrity viloations you said I was just a 'contractor', a **** and you did not owe a dime for the work I did. Then you paid me a 1/10 of what my documents showed I deserved - 12 pay periods later.Please, have some intestinal fortitude and take responsibility for how you run your business.You are an awful company without an ounce of integrity. If you're so worried about my disgruntled state; do what you say you're going to do and have people's solar work properly when it's installed. And be respectful when you talk about your custermers.Your rebuttal is very entertaining. BTW. going for the knees and trying to discredit my review. ?? I was a Custermer, also.Do not use this company people. Solar is awesome. And I have a credit of $9 with my utility company. However, that is minimal for what I should have incurred if my solar worked if it past local inspection. Because some states have a crediting system (in my case SRECs -solar renewable energy certificate) and the only way to be credited is to produce energy! This company just wants to get paid and will slap the solar on your roof and then ignore you.And BBB, investigate Orbit Energy. Go ************. But not with Orbit.P.S. I had to remind them every month for my reimbursement checks. I received them 2-3 months late everytime. Longest stretch of time was 4 months. For those for months I paid my solar and I paid my utility company.Review fromLouis J
Date: 10/18/2022
2 starsLouis J
Date: 10/18/2022
Per the agreement I had with Orbit they would refund any Orbit payments that I had to make after the Solar panels were installed but were not yet generating usable electricity. Due to solar panels failing the county inspections three times I had two months where i was due the refund April and May of 2022. It took until June to receive the April reimbursement. It is now October, and I am still waiting on the May refund. I have called Orbit ************* each month and each month told the same thing: "you are on the list and should receive a check in two weeks". Two weeks has now stretched out to 5 months and still no refund check.Orbit Energy & Power LLC
Date: 10/24/2022
Hello **************. We will get you on the cut list for this week-- we are so sorry about any inconvenience this may have caused you!!Sorry, thank you for being a valued customer.Review fromCynthia B.
Date: 10/17/2022
1 starCynthia B.
Date: 10/17/2022
Beware of the fine print! And make sure you get a copy of the entire contract prior to the sales rep leaving. Once you have any questions, issues etc they ghost you and never help you get them resolved.Look at the entire cost to you!!!!I and two other neighbors have been lied to and they are not helpful at all to resolve any of the issues.Orbit Energy & Power LLC
Date: 10/24/2022
Good afternoon ******************,As we have been in regular contact with you to get your discrepancies with your contract resolved. We thank you for your patience. WE hope that sooner than later we can come to a common ground to make you comfortable with the contract you agreed upon. WE value our customers and we out products to enhance the quality of life!! Sorry for any inconvenience.Review fromJoe L
Date: 09/26/2022
4 starsJoe L
Date: 09/26/2022
We signed up for solar in ** with Orbit in the spring of 2022. This has been nothing but a positive experience. **************** is our contact and he has been available for questions/concerns since the first day he met us at our house. Everything was laid out to us in a manner that anyone could understand. He told us up front that the process was slow and it would be months before work started. Once work started in September we were updated constantly on appointment dates and times both by the office and by the onsite *******. Anytime there was a question we were able to contact ****** directly and our questions were answered immediately.Orbit Energy & Power LLC
Date: 09/27/2022
Thank you so much, we value our customers!We really appreciate the feed back!Review fromJOHN S
Date: 09/17/2022
5 starsJOHN S
Date: 09/17/2022
From the moment *** ( ********) walked into my home the first time I was very impressed with his professionalism, knowledge of his product his product and friendly demeanor. He took the time to answer all of our questions which were plenty because we didn't have a clue about Solar energy! I had spoken with two other company salesman and they promised me the world and didn't know many question I asked. *** didn't pressure me to sign up because some incentives were ending soon! He told me I should get other estimates so I would pick Orbit because he believed so much in his product and was very proud of the company he works for. We sat around for quite awhile. by the time he left we were good ******** Anytime I called or text him he got back to me in minutes. Again, no question was stupid. I think Orbit is very lucky to have *** represent them.*********,*********************Orbit Energy & Power LLC
Date: 10/24/2022
Thank you for all your feed back!!WE value our employees and customers here at Orbit Energy & Power. Thank you!! :)Review fromElizabeth A
Date: 09/09/2022
1 starFirst of all they are scammers! purchased our Solar panels in December. We were told they take care of everything as far as the ***** applications. I called to follow up on the applications months later to find out that ******** electric Corp is no longer accepting applications for 2023 year. They also offer us the first 6 months if we committed that day when they came to our house for the estimate and they cut the check the day of installation. I would should receive it within a week. Month and half later still no check. I called to follow up and the famous words they created a ticket and someone will be contacting me. Still 2 weeks later nothing, so once again on the phone only to be told there was a ticket created and someone will get back to me. After, a half of dozen calls I get the check. But, that was only the beginning, I was told we would no longer have electric bill, once the last billed was paid. I call the electric company and they told me I will always have a bill, its a connection fee that I will have every month that never goes away. I was also told would get a **** credit every month. Nope cant do that without the ***** from the electric company is approved but they are closed. So once again another ***** we cant use. Now,when I call no one seems to actually care or even try to help you in anyway because you are no longer a customer. I have had over a dozen of tickets left messages for the manager (by the way she quit). My new one is they transfer me to non person extension with no voice message recording. I wanted to get a copy of my application for the electric company so I can submit it when it reopens and which is only open for a couple of weeks. Nothing,but I have a ticket open. *******(from Orbit) did email me and tell me they were willing to cut the check the **** to help us out for the first year since We can use it to help us.That never happened. We did this to lower our bills and thanks to Orbit we pay more. Still nothing 4mths laterReview fromLeigh B
Date: 09/01/2022
5 starsWe recently had solar panels installed at our home and had an excellent experience with Orbit Energy and Possr. They took the time insure that we understood the solar program that we were participating in, all the ins and out. Our system is working now and we are very pleased. Orbit Energy and Power were communicative and efficient.Review fromTiffany K
Date: 08/24/2022
1 starI have to agree this company is a scam I got solar panels 7/22/22 and as soon as I was able to follow my account on this website from Enphase it was already an error with my gateway meter, Its also another error with a micro inverter, which I believe is the reason why the panels didn't store energy when we had a power outage this morning. I have been trying to get a technician to come out since the beginning of August, a representative calls me only to tell me they don't know when they will be able to come out, just today I was told "possibly" they can get someone to come out in my area in two weeks, mind you they are only 35 minutes away, in ****** **. I live in ********. I think it's a disgrace how fast they came out to install it but it's almost a month and I can't get anyone to come out. Then they insult my intelligence telling me that the same person that comes out to install it, is not the same one who repairs it, not knowing I am an electronic technician and if the person who installed it can't repair it then they shouldn't be allowed to install anything. I am going to wait for the "two weeks" if no one comes out I'm going to make an actual claim with the BBB, and also see about cancelling my loan and contact a lawyer. The next time they call me they should be saying they are on their way, or I am cancelling my service.
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