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Business Profile

Hearing Assistive Devices

Oticon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Reviews

Customer Review Ratings

1.08

Average of 13 Customer Reviews

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Review Details

  • Jimmy L

    Date: 01/28/2025

    My son has the Oticon Pronto 5. They have both been in for repairs. Sent one in for the 3rd time back in October of 2024....multiple emails and calls later and I still have not received the replacement Horrible compnay

  • Andy L

    Date: 10/30/2024

    This company is a scammer you pay double for them and they wont even fix them when they stop working and no one to talk to dont even bother buying them

  • Joni S

    Date: 08/13/2024

    Purchased an Oticon CROS system in March 2022 and have never been able to wear these hearing aids. Unfortunately, the local audiologist office has also been useless, but has left it to Oticon to swap out for me. Just learned today that Oticon is unwilling to help. Stay away from this manufacturer. **************** is not a priority.

  • Barb T

    Date: 07/29/2024

    many issues but most recent: I bought miniRITE hearing aids 10/25/2020. Charger was replaced 3 2024. The cord was so poor quality that the wires started showing and it stopped working 6/24. The company replaced the charger but now, less than a month, the same issue with the wires showing through and the charger stopped working last night. SO, I have NO working hearing aids and I am very deaf without them. I have been very careful not to fold the wire. I'm wondering if this is another used charger?

  • Jeff E

    Date: 05/29/2024

    Utter scam. Implanted an abutment in my skull for a bone anchored hearing aid but failed to tell me there is zero support for the Ponto device. So now I have a s**** in my skull for no reason since I cannot use the device. Was misled and lied to on many levels, then when the going got tough the entire business ghosted me and stopped replying and now no one will return phone calls, emails, anything. Literal scam, steer clear. They have pillaged my insurance and I have zero to show for. Disgrace to society. Should be banned from doing business and criminally prosecuted.

  • Rita K

    Date: 05/16/2024

    First pair of aids didnt know what to expect but hated them always in arguments with kids I couldnt hear. Just awful ! Then someone called to ask me to check out their brand . I went. Company had been with counter offered. Went checked them out and omg. ***** and this is a hearing aid. Not ashamed or feeling its me. My kids wont argue with me ! From day one wasnt happy to four years later a sense of relief ! They were awful couldnt hear in large groups ! Trying to report it I was always ignored

  • Haden L

    Date: 02/20/2024

    Oticon made changes to their necessary app to connect the hearing aids to my cellphone and now I cant connect with them to contact volume and background noises!They just keep making excuses!I will never purchase these rip-off hear aids again!Buyer beware!

  • mark g

    Date: 01/17/2024

    Oticon customer service is a joke .They will not give any answers regarding their warranty on hearing aids ..Tells me to talk to people I purchased them from ...excuse me but this is YOUR PRODUCT ..2ND PHONE CALL they tell me they can not discuss ant issues with my hearing aids because of Hipa laws ...WHAT??? ...they make this product but will not help me or their customers ...THIS IS ABSOLUTELY CRAZY ...minus 5 zero stars would be appropriate !!!!!

  • Brenda W

    Date: 12/27/2023

    The Oticon app does not work well. It fails to stay connected to the hearing aids. Very frustrating. And the online "help or service" gets no response from Oticon. The hearing aids are very expensive so you would expect exceptional service. Not with Oticon.

  • james d

    Date: 12/15/2023

    Senior citizen, with hearing problems of understanding others during conversational speech. Sold Hearing aids through a local provider. Went back to the local Audiologist provider 5 seperate times for adjustments to attempt to fine tune the devices and could not achieve anything close to what I hoped for. The devices only amplify my own speech, the sound of me breathing and the sound of my feet shuffling on the ground, all of which drowns out any improvement in understanding conversational speech of others.i have made several attempts to contact the distributor, **********************. Left 8 total Voice messages on their service with absolutely No replys. Contacted Oticon North America, with the reply that someone would be contacting me and they have Not.the hearing aids were partially financed with funds from Medicaare and the remainder was paid by me personally, these devices cost $6,000. The devices sit in their box unusable because in my opinion they are unusable and the company refuses to try to make adjustments so that they are usable. in their present state they are dangerous and provide me absolute no functionality.

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