Reviews

Review Details

• Review fromJeffrey G

  Date: 11/30/2023

  1 star
  My audiologist recommended Oticon Hearing aids just over 5 years ago. The cost was $5200 CAD.They performed well for the first year, then multiple issues began to occur -- muted sound, batteries not holding their charge, and the entire unit failing. Over a five year period, both the right and left hearing aid had to be sent into Oticon for repair three times each. In a fourth case, I accidentally damaged my right hearing aid and it was replaced. Each of the six times that maintenance or repair was required, I waited 3-4 weeks for the return of the single hearing aid. For the last repair, I had to pay close to $500 as the units were no longer under warranty. So over five years, I did not have a full set of ****** aids for close to 6 months.Just recently, the right hearing aid began to mute to the point it was no longer helpful to me, then it died. I spoke to my audiologist and they said: (1) Oticon hearing aids have a typical life span of 5 years; and (2) Oticon will not service any hearing aid over 5 years of age. The audiologist also said they no longer recommend Oticon hearing aids to their clients due to the number of issues they have had with them (apparently my experience in common).

• Review fromDarshini B

  Date: 06/23/2023

  1 star
  I had purchased 2 Oticon ******* Machines in march 2021. I sent the devices for a casual service in April 2023 as I was in warranty period until October 2023 and my devices were in working condition. However, am told that the company has replaced the spare parts for both machines . Post servicing, the device is not performing as before and is not giving the benefit as before. I reached out to ***** office since it was purchased in ***** and am told ' devices are working fine and it's not our responsibility if you not getting the benefit now' . Then I reached out to the Headquarters in *******, and am told I will not get any assistance from them and they will ask Indian Team to help me. What kind of a response is this? I have paid in Lakhs for the devices and it's just not a mere *****. If Oticon does not want to resolve a problem created by them and instead creating more harm to its customers, then Oticon should not be there in the healthcare industry. Oticon should carry a sense of responsibility that their customers are patients who are already suffering from disabilities. If our concerns are not heard and resolved then, Oticon should stop claiming it to be amongst the Top most companies.

• Review fromRichard R

  Date: 05/31/2023

  2 stars
  I worked for NYCTA for 27 yrs. As a result I acquired hearing loss ( 23% in both ears). *** tried numerous brands of hearing aids until I settled for Oticon. At first, it was a match made in heaven.Then eventually after a couple of months the problems started to occur. First the connection was faulty. Next the batteries went dead. Then the hearing aid itself went dead and had to be traded out while I used a loaner. I am currently experiencing the latter yet again. I contacted the manufacturer after speaking at length w/ my provider. They informed me that the best course of action is directly w/ my optomologist. Im spending lots of time w/ my optomologist and it feels as though were just testing these aids and Im being used as a Guinea pig. I dont blame her in the least. Shes trying to accommodate me the best way she knows how. I would like to test something more efficient if possible. Thank you, kindly.