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Business Profile

Solar Energy Design

Momentum Solar
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Momentum Solar has 6 locations, listed below.

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    Customer Complaints Summary

    • 740 total complaints in the last 3 years.
    • 205 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

      Business Response

      Date: 07/13/2023

      Momentum has reached an agreement with ****************** based on his concerns, and the issue is in the process of being resolved. 

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked multiple times for them to stop calling, Im no longer interested. I get multiple calls a day. I blocked them from calling, and I will get phone calls from different locations. I responded to the text to stop calling as well. They are still continuously harassing me every day! This has been going on for weeks now.

      Business Response

      Date: 07/11/2023

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:07/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We entered into a November 2022 agreement with Momentum Solar to have solar panels installed onto our home and for Momentum Solar to handle all permitting issues. After three months of miscommunication on their part, Momentum Solar improperly installed the solar panels without undertaking the proper rough inspection of the brackets alone and advised that they would schedule the necessary electrical, construction and fire inspections with our municipality. I then learned that they were not supposed to install the panels without the rough inspection, resulting in the construction inspectors requiring a rough inspection of the brackets. After the panels were removed, the bracket inspection failed. Since then, we have had no less than four installation corrections/inspections at our house, which required access to our home interior, without any warning by the company. In other words, Momentum would simply show up unannounced and expect to gain access to our house. Additionally, there remains a ripped open dry wall in the garage, where they were supposed to install an access panel for the electrical work. Most recently, the project failed the electrical inspection because Momentum incorrectly installed the ground wire. An electrical inspector and Momentum tech was supposed to be at our house between 8 a.m. and 3 p.m. today (Saturday). The Momentum truck arrived at 8 a.m., it then left at about 10:30 a.m. without notice or explanation. I tried contacting Momentum repeatedly and was offered no explanation for what occurred, leaving us to continue waiting at our home in case the inspector arrived. At this time, we are unaware of whether we failed inspection again, whether the inspector cancelled or whether there were any issues. There is limited to no communication from the company throughout this entire process. They claim to be "opening a ticket", which never resolves the problem. Approximately 7 months after signing a contract for the solar panels, the panels still have not passed final inspection and remain inactive.

      Business Response

      Date: 07/10/2023

      Momentum has been in contact with the customer. ******************** rough inspection passed on 4/26/2023. Her final building inspection passed on 5/26/2023, and the final electrical inspection passed on 7/1/2023. ******************** sheetrock is scheduled to be repaired on 7/25/2023. We are currently waiting on the Certificate of Approval from the city.

    • Initial Complaint

      Date:06/29/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      *** ******le to get the town I live in to approve the panels and that panels were going to be put up that would not produce. He also told me that the engineering visit might have been able to get me more panels and he was going to look and see. I am no fool if he does come back with more panels my monthly payment goes up.

      Business Response

      Date: 07/05/2023

      Momentum Solar has contacted the homeowner. We have cancelled Mr. ******** solar project as he
      requested, and an e-mail was sent to the homeowner confirming the cancellation. 

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

      Business Response

      Date: 06/30/2023

      Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.

    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, although they didn't show up on the 18, rescheduled for the 19th and didn't show up either and now rescheduled for next Saturday July 22.  Let's see if they finally perform.



      Regards,


      **** * *******

      Business Response

      Date: 06/29/2023

      Momentum has been in contact with the customer. We have let Mr. ******* know that we have scheduled his panels to be removed on 7/6/2023. 

      Business Response

      Date: 07/18/2023

      Mr. ******* has sent in the pictures of the the roof and made his payment to have his panel reinstalled. We have scheduled panel reinstall for 7/18/2023.

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud False Pricing.Mr.************************* from Momentum Solar and I agreed apond a price for whole house solar power for my home. This was whole house solar power from the panels in the day time and whole house power coming from the batteries at night time paying nothing to the utility company. In the middle of installing the system the installtion election told me that the batteries that they were installing were not enough battery power to power my whole house at night. He told me with what the salesman told me about the night time power for my whole house they (Momentum Solar) needed to install more batteries to be enough power to power my whole house at night. The company Momentum Solar wants *** change the price so I would have to pay more money for enough batteries to power my house at night. That is not what the salesman Mr. ************************* and I agreed apond for the price of the solar system for my total house. To me this is a bate and switch by the Momentum company. Changing the price of the job after the price of the system was already been agreed apond by the salesman Mr. ************************* and my self is (fraud). My suggestion would be to stay away from this company they are not to be trusted they are a rip-off. The contract for the Solar system said after the system was up and running I would for 60 days I would received a $4,00.00 cash payment from my utility company for installing solar batteries. I have not received any money for the utility company as of yet June 20, 2023.

      Business Response

      Date: 06/27/2023

      Mr. *** previously raised an issue with Momentum that took several months to resolve.  Momentum offered significant concessions to make the situation right with Mr. **** and the resolution was encapsulated in a release.  ************ current issue is with the utility, not Momentum Solar.

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