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Business Profile

Delivery Service

Spirit Logistics Network Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for Spirit Logistics Network Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Spirit Logistics Network Inc. has 9 locations, listed below.

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    Customer Review Ratings

    1

    Average of 34 Customer Reviews

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    Review Details

    • Heather C

      Date: 05/16/2025

      Heather C

      Date: 05/16/2025

      Claim has never been paid for damage to property from delivery services! Do not recommend! Cant get anyone on the phone!

      Spirit Logistics Network Inc.

      Date: 06/10/2025

      This customer was compensated for the requested amount for damaged to the property.

    • David B

      Date: 11/01/2024

      David B

      Date: 11/01/2024

      We had an appliance delivered by Spirit Logistics. They damaged our hardwood floor moving the refrigerator when installing it. We submitted a claim against Spirit for the damage, but they said the damage was already therepreexisting. I literally watched the delivery guy scratch the floor, and even warned him he was going to do it beforehand. So Spirit has basically called us liars to our face. After we got Lowes involved, a Spirit representative came out to the house and looked at the damage, and then said the same thing, they could not have caused it. Unbelievable! This is an awful way to treat your customers! Next ********************** of anything, will be video taped in its entirety, even if it does look rude. Thats the only way you can have proof against these unscrupulous delivery companies.

      Spirit Logistics Network Inc.

      Date: 11/05/2024

      Thank you for bringing this matter to our attention. We are truly sorry for any inconvenience this has caused and understand your concerns regarding your recent delivery ************* address this, we have reopened the claim and further investigating. We are committed to providing you with a satisfactory resolution.

    • Freddie S

      Date: 10/14/2024

      Freddie S

      Date: 10/14/2024

      This company is contracted by *****. ***** or any other company needs to reevaluate this company. The crew gave us a time frame from 4pm to 8pm and called at 1pm for delivery. We couldnt be there due to other things taking place they said they had to reschedule because we werent home. Call to make a complaint to the supervisor and all was stated that they cant do anything but reschedule. To spend thousands of dollars and not get your merchandise as scheduled is a slap in the face for customer service. This company is unprofessional and rude with lies behind the scenes. Stay away if possible. ***** and companies be better in your delivery business.

      Spirit Logistics Network Inc.

      Date: 10/18/2024

      I apologize for your recent negative delivery experience. Location leadership will be following up as well.

    • Mary D

      Date: 09/05/2024

      Mary D

      Date: 09/05/2024

      Their workers stole my refrigerator and Spirit is ok with it. I have filed two claims both denied.

      Spirit Logistics Network Inc.

      Date: 09/06/2024

      Upon reviewing your complaint, we have confirmed that our team informed you in advance that they would not be able to replace the doors on your old unit. We aim to provide clear and accurate information before completing any task to avoid misunderstandings.We apologize if this caused any frustration, and we regret that we could not meet your expectations in this regard.

    • Jesse D

      Date: 08/18/2024

      Jesse D

      Date: 08/18/2024

      Spirit Logistics is the worst delivery service I would not recommend them. They refused to deliver our freezer that we bought from ****** because they said our dirt road was wet . Spanish drive couldn't speak English, I had to use interpreter to try talking to him he wanted to put the freezer out on the highway instead of taking it to my house. He was very rude and belligerent. Spirit logistics wanted to redeliver when the dirt road was dry I had already waited 3 weeks for delivery, I told them to take it back to Lowes and forget it, it's not worth the hassle.

      Spirit Logistics Network Inc.

      Date: 08/20/2024

      On August 8th, our delivery team from Spirit attempted to deliver to ***************************. Upon arrival, the team encountered a challenge: the dirt road leading to ******************** property was rendered inaccessible due to heavy rainfall in the area. The delivery team documented the condition of the road with photos, which are available for review.Recognizing the difficulty in safely completing the delivery, the team promptly informed **************** of the situation. They offered him two options: to either reschedule the delivery for a later date when road conditions improved or to deliver the items to an alternative location of his choice. Unfortunately, despite these efforts, we understand that **************** was not entirely satisfied with the service provided.We sincerely regret any inconvenience caused and appreciate ******************** understanding as we prioritize safety and the condition of our customers' orders. Our goal is to ensure a smooth and satisfactory delivery experience, and we will use this feedback to improve our service in the future.

    • Nathan T

      Date: 07/26/2024

      Terrible company that can't follow simple directions!!! Wasted two hours of my time waiting on them on two separate occasions. The driver called me, and he was instructed to disregard the address that the *** was taking him to and drive to the end of the road where it would dead end into my driveway. Instead of driving to the end of the road, he left on both occasions stating that he could not find the address. This is the most incompetent company I have dealt with. I have been hung up on 2 times when calling to request a manager to speak with me. I have not been out of the way or rude on the phone and still get hung up on. Save your money and do not deal with this company. If ****** would like to save their reputation, they will fire this delivery company immediately and find one with some competent leadership. They are not capable of handling the simplest tasks given to them.

    • Joe C

      Date: 06/24/2024

      Joe C

      Date: 06/24/2024

      We have scheduled spirit to pick up a return to GE 4 times and they havent shown up 4 times! We call and they tell us the delivery person will come by, we schedule it and they never show. This company is a joke, shame on any seller who uses them.

      Spirit Logistics Network Inc.

      Date: 06/25/2024

      Spirit Logistics wants to express their deepest apology regarding your experience with the company. After further investigation the return has been completed last night. We again apologize about your experience

    • Yvanna T

      Date: 06/18/2024

      This is the worst company to work for the management team *****. They need to rearrange their home managers and actually hire people that know how to act as managers.All those supposedly managers **** up to each other and only have each other back. Its a very sad work environment to be in.I would never recommend this company for anybody to work in due to the poor management and lack of accountability while the job itself is very easy. Its just not worth dealing with the people there.

    • Deb B

      Date: 06/17/2024

      They delivered a refrigerator that we bought from Lowes in August 2023. Severely damaged one of our custom front doors, closed the door and never said a word. When I opened the door two doors later I noticed the damage and contacting them. They asked for two estimates and it was provided. Months and months passed then finally it was referred to another company and then another. Now they won't pay the full price of the damage done, refuse my phone calls and refuse my emails. I have have either called and or written *************************** and ************************* and neither have written or called back. It's almost a year lady and they refuse to even answer a complaint I filed with the Better Business Bureau. Rude, disrespectful and very uncaring yet they boast on their profiles on LinkedIn what great employees they are!!!

    • Kimberly W

      Date: 05/28/2024

      If it were possible to rate them a negative 5 stars, I would! They were scheduled to deliver my sofa from ******* between 2:45 pm and 6:45 pm on Saturday. They didn't show up. It's now Tuesday, and I still can't get them to communicate with me! No word on what happened. No word on when they might deliver. Nothing! Phone calls go to **. They say that they can only communicate with the Burlington, VT ******* via email. I spoke to a supervisor that identified himself as "*******". He was extremely rude and condescending! ******* needs to stop using them! What is my recourse? Now that I've reached out to them I fear that my order will never be delivered!

    Spirit Logistics Network Inc. is NOT a BBB Accredited Business.

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