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Business Profile

Baby Accessories

buybuy BABY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

This profile includes complaints for buybuy BABY's headquarters and its corporate-owned locations. To view all corporate locations, see

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buybuy BABY has 50 locations, listed below.

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    Customer Complaints Summary

    • 281 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year October 2024, I purchased over $1500 in items at BuyBuyBaby (under the ownership of ***** ** **), and was issued $450 in giftcards to be used online and/or in store. As the brick and mortar stores began to close in early 2025 across the country, we were assured that our giftcards could be used and honored online. I visited the Scarsdale, NY store in March 2025, where I was further assured that giftcards would be honored onlined. In mid-March, BuyBuyBaby was purchased by Overstock, where, we, consumers found out our giftcards were non-redeemable. There was no notification, no warning. Upon contacting the new owners, we were shamed and blamed and given 25% of the original giftcard cost as a gesture of goodwill. As a new Mom of twins, who not only hosted her registry but also spent significantly, this is a textbook example of poor customer service and consumer protection. As part of the acquisition, the underlying debit and liability of giftcards should have been absorbed and honored by the new company. Who is looking out for us consumers?

    • Initial Complaint

      Date:05/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a crib, crib conversion to bed kit, changing table and dresser in October 2024, in store before all stores were closed. I do not have a tracking number but it is under my email ********************** I received all pieces except the crib due to being on backorder. BuyBuy Baby kept pushing back delivery date due to vendor. Now my crib is at a warehouse in ********** since April 3 and Buy Buy Baby said they would contact me for delivery. The warehouse never has so I called them and they said they are not authorized by Buy Buy Baby to deliver the crib. I cant get ahold of anyone at BuyBuy Baby who seems to know about this issue or can help me. I want my crib thats sitting in **********

      Business Response

      Date: 05/08/2025

      To Whom It May Concern,

      Thank you for reaching out and sharing the customer concerns with us. We understand how important this order is and sincerely regret the inconvenience and frustration this situation has caused for the customer.

      Bed Bath & Beyond acquired the BuyBuy BABY brand on March *******. As part of this acquisition, we did not receive access to customer data, order history, or transactions from before the transition date.Because the customer order was placed in October 2024, prior to the acquisition,we unfortunately do not have visibility into or authority over orders placed under the previous ownership.

      We recognize how upsetting this must be, especially with a crib pending delivery, and we truly wish we could assist further. However, since this issue is related to an order placed before March 17, 2025, it falls outside the scope of what our current team can resolve.

      If you need assistance with any orders placed after March 17, 2025, we would be more than happy to help.

      We sincerely apologize for the inconvenience and thank the customer for understanding.

      Sincerely,
      Bed Bath and Beyond

      Customer Answer

      Date: 05/08/2025

       
      Complaint: 23271862

      I am rejecting this response because:

      As the same company, I feel like you should be able to deal with your own transition team to fix this issue. 

      I sure had to deal with them over email, calls, and calls being dropped over the last 4 months.

      Sincerely,

      ****** ******

      Business Response

      Date: 05/14/2025

      To Whom It May Concern:

      The parties involved are two different companies.   

      Bed Bath & Beyond acquired the BuyBuy BABY brand on March 17, 2025. As part of this acquisition, we did not receive access to customer data, order history, or transactions from before the transition date. 

      The transition refers to the name, not the company.  The customers complaint is with the previous company. 

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 22nd I placed an order for a car seat for a baby shower and the item was delivered on the 28th. My neighbor holds on my packages when I’m away for work so when he gave me all the packages and I saw the car seat it was a different one than what I ordered. On February 1st while I was away for work I reached out via email regarding the wrong car seat. I was told to send pictures of what was sent. After I sent them they tell me to send photos with the label but it was already taken off from my neighbor since he knows me really well. After going back and forth with the representative I kind of gave up since I didn’t get any replies. After I did some investigating with the tracking number the picture showed they delivered the right item so around the end of February I sent a reply stating I found the item and there was a misunderstanding since a few family members bought the same brand of car seat as I did and mine was put in the garage. I just nicely requested a refund since I already bought another car seat just like the one i ordered since I didn’t know how long it would be to get the issue resolved but the message came back as an error and I tried contacting the company several time even bed bath and beyond and no respond. Simran was the representative handing the return and she hasn’t responded to any of my messages. I still have the product and it hasn’t been opened or tampered with Like it was shipped

      Business Response

      Date: 04/17/2025

      To Whom It May Concern:

      The order number indicates that the purchase was with BuyBuyBaby.  

      That company is no longer in business.  

      Bed Bath & Beyond purchased the name but not the company.  

      The customers complaint is with the former company. 

      Sincerely
      Bed Bath & Beyond

      Customer Answer

      Date: 04/17/2025



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ****** ******

    • Initial Complaint

      Date:07/18/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 items online. Recieved 1 correct item and 1 incorrect item. Requested a refund of the difference in the two products. They claim they cant do it and are now ignoring my emails

    • Initial Complaint

      Date:03/18/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business is refusing to honor, gift cards, issued due to a change in ownership. This is completely unfair to the consumer. When the gift card was purchased, it was purchased under the pretense that does not ever expire. The business is still operating. Ill be under a different owner. That does not mean that the previous gift card should not be honored.

    • Initial Complaint

      Date:02/24/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I think its REALLY unfair that they can just decide to not honor gift cards prior to the new ownership. Total scam. Someone took my money and the gift cards payable should have been accounted for in the sale price of the business.

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nov. 21 I purchases approximately $60 worth of merchandise. All tracking shows it was delivered. I never received the order. After multiple emails I was told on 12/29 I would receive an 80% refund ASAP. It is now 1/23 and I have yet to receive any products or the refund. The purchase was advertised as a Big Lots warehouse.

    • Initial Complaint

      Date:11/25/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was never any announcement of a corporate change when it came to buy buy baby and I spoke to customer service because I have a $100 gift card that they refuse to accommodate anyone who has had one since the company change. The manager of the linden location stated that exactly, they do not accommodate anyone for this issue regardless of the amount on gift card. This is unacceptable. Some of us are single mothers struggling and depend on gift cards as such and to tell customers they are on their own? Are you kidding me?

    • Initial Complaint

      Date:11/25/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have buy buy baby gift cards which I can’t redeem either online or in store. We need to have option to get the money back.

    • Initial Complaint

      Date:11/23/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card from buy buy baby 11/2022. The company announced their closure very rapidly along with banning gift card use after a certain date. I made several attempts to use the card online but the website would not accept my gift card. This is unfair as the gift card was purchased and not able to be used.

    buybuy BABY is NOT a BBB Accredited Business.

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