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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 740 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I irder 4 different wall art/ frames for my house. One piece came as a 2 pack of 30x30 decorations for the wall. The package arrived and was destroyed. I called the company and they sent out a replacement. They ended up sending the wrong one. I called again and had them send the correct one. Once again it arrice and the glass was broken. I called again and asked for a 2nd replacement. They once again sent a replacement and that one came with broken glass. Along with that. They had lost another one of my pieces and had to reissue that. I called to get my 3rd replacement for the first piece and am waiting to get it delivered. I received a email and it shows they they once again have shipped out the wrong product. They hung up on me once on the phone, then they transfered my call to the wrong company and they couldn't help after 40 minutes on the phone with them. Customer service is a complete waste of time and I had to argue to to speak with a manager. I want a full refund on this order and the original order that's now been damaged 3 times needs to be replaced.

      Business Response

      Date: 10/27/2022

      October 27th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau -  *********************-Case#********
      To whom it may concern: *********************- Case#********
      Our customer service representative ********, reached out to the customer via email 10/18/2022 advising we have issued a replacement order BBD4002571731. The customer confirmed on 10/25/2022 confirming that replacement arrived damaged as well & requested a refund.We confirmed with the customer 10/26/2022 we show the customer already reached out to customer service again who assisted with issuing the refund. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:10/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order number: BBB6650563117 is continually delayed. it was supposed to be delivered by BBB the week of 10/3/2022

      Business Response

      Date: 11/10/2022

      November 10th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau - ***************************- Case#********
      To whom it may concern: Better Business Bureau -  ***************************- Case#********
      Our customer service representative ********, reached out to the customer via email 10/14/2022 advising the vendor has not provided us with an updated shipping time frame. At this time, we can request to cancel the customers order and assist in looking for a similar item. We also refunded $22.00 from the customers order for the delay. Once the order ships, the customer with be authorized the updated new amount of $273.89. we sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 11/10/2022


      Complaint: 18196138

      I am rejecting this response because I havent received any items after ordering a month ago. 



      Regards,

      ***************************

      Business Response

      Date: 11/11/2022

      November 11th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau - ***************************- Case#********
      To whom it may concern: Better Business Bureau -  ***************************- Case#********
      Our customer service representative ********, reached out to the customer via email 10/14/2022 advising the vendor has not provided us with an updated shipping time frame.  At this time as of 11/11/22  we can submit a request to have the order cancelled or help the customer locate a similar item that is available to ship. If the customer would like to proceed with either option, please have the customer reach out to ********, on thread "Re: Order Inquiry" so, we can assist.

      Thank you

      Customer Answer

      Date: 11/16/2022


      Complaint: 18196138

      I am rejecting this response because I have already instructed BBB to cancel order. Please send confirmation of order cancellation 



      Regards,

      ***************************

    • Initial Complaint

      Date:10/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was auto enrolled for Rewards+. Something I never requested or authorized. I called about the $29 charge and was given a sales pitch on why Id want to stay enrolled. This is fraud.

      Business Response

      Date: 10/12/2022

      October 12th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - ************************* - Case#********
      To whom it may concern: ************************* - Case#********
      Our customer service representative **** reached out to the customer via email 10/11/2022 advising we
      reviewed the customers account & show the customer originally enrolled in the ********************** + on 10/10/2021 via order BBB3836269666. The membership renews annually every year as listed in the terms & conditions unless the customer turns off the auto renew feature from within their account. We discontinued the Beyond + & introduced the Welcome Rewards + which is the same 20% off & free shipping as the Beyond Plus. However, customers now earn 50 points for every $1 spent. Since the auto renewal was not turned off, on 10/10/2022 our system renewed the customers membership which was the $29.00 alert order (BBB3942975910) notification that was received 10/10/2022. The membership was already cancelled & the pending hold will be released from the customers AMEX. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:10/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday, October 8, 2022, I purchased on-line a ************ and chose to pick it up at the *********************************************************, store. Today, my spouse and I went to pick it up at 10:10 a.m. We went to the counter and waited. There were two associates. One associate had a BBB vest on, whereas one associate did not. The associate without the BBB vest saw us and appeared disturbed, as if she was interrupted and did not want to bother to talk to us. She came to the counter and said: What do you want? I was taken aback by the tone of her language, attitude, and behavior. She looked at me and my spouse with disgust. I told her that I had ordered and paid for a pastry board and that we were there to pick it up. She asked me for my name. She then returned with **************** and placed it with disdain on the counter. I asked her: Would you kindly wrap it for me? I came with my own bag but you should at least wrap it or it will break. She told: We do not wrap. I told her: It is not true. We have purchased plates and other items of ceramic/marble and they have always been wrapped. If you open the drawer you will see wrapping paper. She became very angry and started to wrap the board very nervously using a lot of paper and tape. She then left without saying a word, nor giving me a receipt. My spouse and I were there astonished. I would like to talk to someone from BBB about this incident. I have never been treated this way in a store. I am a regular shopper at BBB and do not deserve this kind of treatment.

      Business Response

      Date: 10/11/2022

      October 11th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *************************** ****- Case#********
      To whom it may concern: *************************** ****- Case#********
      Our customer service representative **** reached out to the customer via email 10/10/2022 advising we have shared the customers experience with the leadership team for the Washington store. Someone from that team will contact the customer within 24 business hours. We received confirmation that store manager ***** reached out to the customer regarding the experience. Also, we show the customer was issued a full refund for the pickup order BBB3942416899 by our online customer service. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

      Customer Answer

      Date: 10/11/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************** ****

    • Initial Complaint

      Date:10/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get 2-3 advertising emails a day from this company. The unsubscribe link takes you to a page to enter your email you want to unsubscribe from. You cant enter any text in the field so you. Any unsubscribe. I tried this on three different browsers and still wont work. Tried on my iPhone. Same thing. I called customer help *** and spent an hour on the phone with someone who asked me all kinds of personal questions and I didnt give him my info and told him to please unsubscribe me. He said he would. He did not and I still get 2-3 emails a day from this company. This is illegal. Please get them to remove me from their email advertising list!!! And turn them over to the ******************* to fine them for this deceptive practice.

      Business Response

      Date: 10/17/2022

      October 17th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *********************** - Case#********
      To whom it may concern: *********************** - Case#********
      Our customer service representative **** reached out to the customer via email 10/1/2022 advising the customers  email ***************** has been removed from our mailing list.  The customer should stop receiving email communications from us in full within 24 hours.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered bar stools Aug 6th which was uneventful.I decided I needed 2 more,so I placed my next order September 9th.. I only recieved 1 stool. According to the tracking,the stool was in ******* Sept 13 and never was found after that. I spoke to *** and was told it was lost. They advised me to contact Bed Bath and beyond and ask for a replacement. I did this and a new order was created on Sept 24-order number BBR4002518121. I was told it would be delivered by Oct 3. I never recieved it . I called customer service x2 and was given 2 different stories. One- it was discontinued and 2nd person-it was out of stock and I would be notified when it is available . I spoke to a manager in ***********,** store 10/5-she attempted to find me one more stool but was unsucessful.Very disappointing speaking to customer service. The calls were answered out of the country. Disappointed the way this situation was handled. Poor customer service-don't appear to know their job. Now I have uneven number of chairs and am searching without success to locate another one outside of Bed Bath and Beyond.Never recieved notifications on status of stools and that they were discontinued. Never recieved information in email that my account was credited.

      Business Response

      Date: 10/12/2022

      October 12th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *****************- Case#********
      To whom it may concern: *****************- Case#********
      Our customer service representative ****, reached out to the customer via email 10/6/2022 advising a refund for the item that the customer did not received was processed on 09/26/2022.However, we are attempting to locate another bar stool under Order No:BBD4002541500. The replacement was fulfilled via ***** tracking number 278865377950.The customer confirmed 10/11/2022 that the replacement stools were delivered in good condition. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number BBB7191920069. Placed 8/30/22. Purchased item Breville The Barista Express BES870XL Espresso Machine in Stainless Steel for a total of $813.74. Item showed it was delivered 8/31/22. Notified BBB that item was not received, provided police report, BBB advised item would be refunded and to expect refund after 3-5BD. Refund was not received, was advised the refund would be sent as a corporate check and to expect a tracking number in 48 hours. I have contacted BBB several times advising I was never followed up with and have not received a tracking number. I was then advised the check will take 8 weeks, even though I was told I'd receive a tracking number within 48 hours from date 9/16/22. I have been told 8 different times that the issue has been escalated to the refund process team, management, the IT team, and to expect follow up emails, I have not received one. I keep getting the run around and would like my refund that I was advised I would be receiving over a month ago. If I am being issued a corporate check then I would like the tracking number of it being expedited and sent, as I was already told this was happening.

      Business Response

      Date: 10/17/2022

      October 17th, 2022

      Better Business Bureau
      1262 Whitehouse ****************************
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *************************- Case#********
      To whom it may concern: *************************- Case#********
      Our customer service representative **** reached out to the customer via email 10/7/2022 advising we received confirmation that the customers check was processed on Invoice **************** & mailed on 10/05/2022. Our checks are mailed via **** and should be to the address listed within 3-6 business days from the mailing date of 10/5. The customer confirmed 10/14/2022 the check was received. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

      Customer Answer

      Date: 10/17/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on line later found out it was market place ****** comforter feel apart after washing on hand was tried to contact was given the run around do not even know where to return bed bath and beyond was no help

      Business Response

      Date: 10/13/2022

      October 13th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *****************************- Case#********
      To whom it may concern: *****************************- Case#********
      Our MarketPlace team assisted the customer with reaching out to the seller to assist with returning the order. We show the customer was issued a refund 10/11/2022 in the amount of $161.80 to the **** card ending in ****. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 6 of 2022, I placed an order using 3 giftcards and a credit card. In this order(BBB6647029954), I purchased 2 rug runners. After the ship date passed, I reached out and was given no timeline for shipment. I am moving and chose to cancel the rugs. After some back and forth - including being told I never purchased the items in question - I was told they were cancelled and given reference 220922-11303200. I was told the credit card hold would drop and my gift card balance would appear in "my funds." I have followed up multiple times since, in these interactions I have been told everything from I did not cancel my order, wait 2-3 days from cancellation(after I'd waited 5) and 'it's still in process but we'll push it through.' My hold has fallen off my card so I am left to believe Bed Bath and Beyond is attempting to retain my giftcard funds. This is the second time they have been unable to fulfill an order and attempted to steal my money(apparently tax isn't refundable for purchases per their policy?). I want my money refunded immediately.

      Business Response

      Date: 09/29/2022

      September 29th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau -  **********************************#********
      To whom it may concern:  **********************************#********
      Our customer service representative ****, reached out to the customer via email 9/27/2022 advising the Nuloom rugs were successfully canceled from order number BBB6647029954. The pending hold of $33.98 will be released from the customers credit card. Please allow 3-5 business days for this reflect on the customers financial statement.The remaining amount of $66.33 is processed as a credit to the customers My Fund due to it being a gift card. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

      Customer Answer

      Date: 09/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 18, 2022, I received an alert from ***************** that a $29 charge had been made to my card. Without my permission or knowledge, BBB charged me for a membership in their "rewards" program. On that same day I called BBB and told them to remove the charge. The agent said she would refund the charge. Later that same day, I received an email from BBB saying that " We are unable to refund your BEYOND+ membership as you have used some of the benefits that membership has to offer." On September 19, I replied via email that said in relevant part, "No, I have not used any services from Bed Bath and Beyond. I also did not authorize your charging me the $29, and your refusal to refund me is fraudulent." I further advised them that I would be disputing the charge on my credit card, and I would be report them to the Better business bureau. I have the emails, but I don't know how to upload them

      Business Response

      Date: 10/01/2022

      October 1st, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *******************************-Case#********
      To whom it may concern: *******************************- Case#********
      Our customer service representative ********, reached out to the customer via email 10/1/2022 advising we were able to locate the customers confirmation thread that the dispute was closed. We processed a refund for the customers Beyond Plus Membership 10/1/22 back to the customers Amex ending in ****. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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