Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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• 

  Bed Bath & Beyond Inc. (Bankrupt)

  650 Liberty Ave. Union, NJ 07083

• 

  Bed Bath & Beyond Inc. (Bankrupt)

  2382 Brandermill Blvd Gambrills, MD 21054-1850

• 

  Bed Bath & Beyond Inc. (Bankrupt)

  2275 Summer St. Stamford, CT 06905

• 

  Bed Bath & Beyond Inc. (Bankrupt)

  76 Orchard Hill Park Drive Leominster, MA 01453

• 

  Bed Bath & Beyond Inc. (Bankrupt)

  280 N. Green River Rd. Evansville, IN 47715

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original order was placed on August 25,2022. Two days later I received an email saying part of my order was delivered. I didnt receive the items. I called and let them know that. No problem, a replacement would be sent. Didnt happen. I called again and was told the new order was not placed. She told she was putting the order in and this was on September 4 and since it was in stock I would be receiving it soon. Have an email saying it was shipped. I checked the tracking and a label was made September 4. Checked on the items with the new order number and it states no such number.

  Business Response

  Date: 09/24/2022

  September 24th, 2022
  
  Better Business Bureau
  1262 Whitehouse ****************************
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - ***********************- Case#********
  To whom it may concern: ***********************- Case#********
  Our customer service representative **** reached out to the customer via email 9/3/2022 advising we reviewed order BBB3932259198 & show replacement order BBR4002473109 was processed 9/1/22 for one Cirkul LifeSip 2-Pack Watermelon Flavor Cartridges & two Cirkul FitSip 2-Pack White ****** Flavor Cartridges. We show the order received replacement ***** tracking number 277574253376 on 9/4/22 however, we are not showing any movement on the tracking. As of 9/23/2022 will proceed with filled a claim for the package. The customer will receive a refund in the amount of $19.05 and it will be refunded to the original method of payment.Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

  Customer Answer

  Date: 09/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/2022 I placed an order on Bed Bath and Beyond website. I ordered a recliner chair. What i didnt realize until after i purchased it that it was through their marketplace and I was actually buying something from a third party. VidaXL was the company. I purchased on Bed Bath and Beyond website and paid via Afterpay. I have paid $104.59 out of the $418.36 order total. I sent the chair back the day we received it because it wouldnt fit in our plug in's in our walls. (it was european) and that wasnt stated when i purchased it either. we had no use for it. i was sent a return label no problem. Once i sent them the tracking they refunded me the order total of $418.36 back to the original payment form (Afterpay) so they said. Its 15 days later (10 business days) as of today and I have yet to see a refund. Now I have a payment for this order coming up on Afterpay when i shouldnt have anything due. I keep getting the run around from Bed BAth and Beyond as well as their third party vendor i purchased it off of. I just want a refund. NOW. Order number for Bed BAth and Beyond is MPL **********

  Business Response

  Date: 09/20/2022

  September 20th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - *****************************-Case#********
  To whom it may concern: *****************************-Case#********
  Our customer service representative ********, reached out to the customer via email 9/20/2022 advising our ******************** reached out to AfterPay directly & confirmed they pushed a manual refund through on their end. The customer confirmed the refund confirmation was received.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

  Customer Answer

  Date: 09/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciated the fast response I was finally given from Bed Bath and Beyond and how they finally resolved the issue quickly. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 1st I purchased a chest from Bed Bath & Beyond in ****************. An employee did it for me online. I received by e-mail a confirmation for order #BBS3933941640. Also received same day a cancellation notice again by e-mail. I paid by Discover card $301.73. I e-mailed question about it, got no response, I went to the store to try to find out about it. I did NOT cancel the order myself. The customer service rep called corporate to see what was going on, and after a wait on hold for 20 min. all she was told was something about fraud, and wrote on my order: order randomly checked for security reasons 48 hrs. It is way past 48 hrs. now. I called Discover card this a.m. and the purchase went thru, but account was not credited for the amount. My bathroom is upset in anticipation of its delivery which is supposed to be between Sep.6th and l3th. All I want is my chest and an explanation of why they have not even contacted me.

  Business Response

  Date: 09/27/2022

  September 27th, 2022
  
  Better Business Bureau
  1262 Whitehouse ****************************
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - *************************** - Case#********
  To whom it may concern: *************************** - Case#********
  Our customer service representative *******, reached out to the customer via email 9/22/2022 advising our ************************ advised the customer has been cleared to order with the same payment & shipping address as listed on the original order as it was cancelled in error. If the customer would like, they can place a new order & their should not be any additional cancellations. Once an order is cancelled, the pending hold will be released from the customers Discover card within 3-5 business days. We advised the customer we can assist with expediting the release of the hold by submitting a credit authorization removal request however, as of 9/27/22 the customer has been unresponsive. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions I have called the 800 customer service line and requested to be removed from the mailing list. This has not happened. I just tried calling the corporate office and the individual to whom I spoke told me the only people who can help me in being removed from the mailing list are at the very number I have called three times with no success. My request is simple, remove me from the mailing list. This should not be hard to do and yet for some reason it clearly is. Please remove the following customer:********************* ********************************************************

  Business Response

  Date: 09/16/2022

  September 16th, 2022
  
  Better Business Bureau
  1262 Whitehouse ****************************
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - ********************* - Case#********
  To whom it may concern: ********************* - Case#********
  Our customer service representative **** reached out to the customer via email 9/16/2022 advising our ******************** has confirmed the customers address has been added to our Master Purge list. Marketing have advised our mailings are prepared up to 12 weeks in advance of the actual delivery dates. Because of this, the customer will still receive 3 additional mailings due to the circulars already being in the **** mail stream that unfortunately cannot be pulled or stopped.
  
  The customer is currently scheduled to receive the following circulars:
  Please feel free to discard these circulars once delivered. Once these 3 mailers have been delivered, the customer should not be receiving any additional mail from us.
  
  Circular on 9/19/22
  Slim *** on 10/14/22
  Slim *** on 11/14/22
  
  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

  Thank you

  Customer Answer

  Date: 09/28/2022

  As soon as I got the response, I checked that I was satisfied with the response in the matter was closed.

   

  Not sure why it never went through.

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order and the toothpaste carton was smashed and the deodorant was covered in some kind of red dust. I should not be receiving items in this condition. It isn't sanitary and it is gross. You wouldn't have sold this to be in person in a store and you shouldn't be shipping items like this in this condition to customers either. Additionally. I ordered 2 ice trays. One of which I was subsequently sent an email claiming it was canceled. I will need that ice tray fulfilled and shipped to me. If it was out of stock, then it should not have been available for order on your site. But the cancellation email does not state it's out of stock; just that you won't ship it. I also contacted customer service who NEVER responded to me. This really poor quality all around and needs to be addressed.

  Business Response

  Date: 09/13/2022

  September 13th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau -  *********************** -Case#********
  To whom it may concern: *********************** -Case#********
  Our customer service representative ****, reached out to the customer via email 9/11/2022 advising we have processed a refund for the two damaged items. The customer will receive a refund in the amount of $13.04 back to the original form of payment. We also issued accommodation order BBD4002492127 for the ice tray that was cancelled. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your ******** Store is TOO HOT.Do you care so little for your employees that you do not provide proper air conditioning for them? Your customers can always leave, like WE DID.Your employees cannot leave.

  Business Response

  Date: 09/08/2022

  September 8th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - ***** And ******************************* - Case#********
  To whom it may concern: Better Business - ***** And ******************************* - Case#********
  We have ensured that the customers feedback is passed along to the appropriate department for review & further assistance.
  
  Thank you

• Initial Complaint

  Date:09/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my registry with Bed Bath and Beyond like many other brides and had personalized items on there that I was gifted for various events. I received the gifts and after receiving them they became damaged. One item was a blanket with our names and wedding date which started to unstitch as soon as we opened it. Another was a duffel bag with my name on it which upon using it for the first time one of the straps metal brackets fully came apart. I had reached out to BBB upon returning from my honeymoon with these problems and was told many different things/promises. I was first told that I could not return them because they were purchased more than 5 months ago however, I cannot help the timing when a person buys something versus gifts something and I use it. So then someone else told me that they would ship me replacement items but then they found out they were personalized so they were not eligible for replacement anymore and instead they would process a refund and the money would go onto "my funds". After not getting an email they said I would about the refunds I reached out again and someone else said that it was being processed (even though it wasn't). So I reached out a week later confused **** was then told I need to return the products to their warehouse in order to get the refund. I then got 2 return labels and sent the items back. Not hearing anything for another 2 weeks I reached out for an update and was told the items were not eligible to return them as it was outside the 90 day window and they were sending the items back to me. These items cost together about $145 and I love them but cannot use them because they are damaged so they're useless and I feel bad for those who gifted it to me. I was told so many different things and its absolutely ridiculous and I feel like I was just strung along. I went from being told I would be refunded the money to repurchase the items to being given only $20 for "my troubles". Be better BBB.

  Business Response

  Date: 09/20/2022

  September 20th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - *************************** -Case#********
  To whom it may concern: *************************** -Case#********
  Our customer service representative ********, reached out to the customer via email 9/12/2022 advising the manafaucter has processed a replacement via ***** tracking #************. The customer confirmed 9/19/2022 that the replacement arrived in good condition. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

• Initial Complaint

  Date:09/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for same day delivery. The order was cancelled by the carrier and I never received it. I called and text customer service on 5 different occasions, I finally got an email and been following up with no response and no refund. Reference number for the last call I had 220824-10893402 This is the case number: 220822-10861201 Order number BAB3930016385

  Business Response

  Date: 09/08/2022

  September 8th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - ********************************* -Case#********
  To whom it may concern: Better Business ********************************* - Case#********
  Our customer service representative, ********, reached out to the customer via email 9/3/2022 advising a full refund has been processed for the order.  If the customer paid via gift card, the refund will be processed back to the customers My Funds account. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.
  
  Thank you

  Customer Answer

  Date: 09/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:09/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed for a Rhino Trunk on 7/22/2022 online at Bed Bath & Beyond website. The order was to be delivered 8/16-8/26. After placing the order I saw that the local store had the item showing online in their store. I called to see if I could pick up the trunk in store. **************** said the order was placed and was being shipped directly from the factory. They said the order could not be altered or cancelled. I wait. September 1 comes around and no trunk. I call spending an unbelievable amount of time and frustration not knowing if I am talking to a bod or a person because length of time between text messages from the customer service. I show a picture of my receipt. They tell me my order is arriving 9/12. I asked multiple times if the insert would arriving at the same time as the trunk with no response. I was wrapping up the text message when a message pops up that they cancelled my order due to the item not being available any longer. I spent hours on the with customer service to finally get the text that my order was cancelled I talked to the hotline to finally a live person who confirms they don't have the trunk to sell. What happened to the order can not be altered or cancelled. I was sold an item that they can't sell. Wasted valuable time going through a circus and coming out empty handed to boot.

  Business Response

  Date: 09/27/2022

  September 27th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - *********************************; - Case#********
  To whom it may concern: *********************************; - Case#********
  Our customer service representative ********, reached out to the customer via email 9/24/2022 advising we show the manufacture had to cancel the tray organizer due to no longer having any inventory. The customer was provided $25.00 to their My Funds account associated with email
  **************************** as an accommodation for the delay & experience.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is CAN7190488413. I returned the item which was SMEG Retro-********************************* Machine in White. I returned it with the return slip they gave me online with the Tracking number ************ with ****** It shows it was delivered on August 21, 2022. Afterward, I contacted and they said it was received at the warehouse and that I have to wait for it to be processed. I spoke with the manager who stated I should get my refund within the week. I did not. I called back and they spoke with the warehouse and they said they don't have my package in the warehouse. They clearly signed for the package and already stated It was received but now they are saying they cant find my box?? They said they would speak with corporate and find out why it shows it was signed and to process the refund.I find this to be absurd that I am being held liable for a package that was clearly signed for by your company and then the refund has not be processed yet? It is unfair and horrible customer service I have received thus far. Every agent just lies to me saying that I will get a refund in ***** hours and nothing yet. I need this resolved as soon as possible because it is unfair.

  Business Response

  Date: 09/10/2022

  September 10th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau -  Hasnaa **** -Case#********
  To whom it may concern: Hasnaa **** -Case#********
  We have ensured that the customers feedback is passed along to the appropriate department for review & further assistance. If the customer has any additional questions or concerns, please reach out to our ************************ at phone number ************. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you
  

  Customer Answer

  Date: 09/10/2022

  
  Complaint: 17809154
  
  I am rejecting this response because: 

  I made an order CAN7190488413 for a SMEG espresso machine, I was sent a nespresso coffee machine, I contacted customer service and was told to just return it. I was told it was shipped from SMEG so I contacted them also to leave a complaint and they said they are not sure how or what happened since its different companies but to please return to bed bath and beyond for refund. I returned it via mail as I was directed to with ***** tracking number 276948321407. It arrived August 21st 2022. I waited a week and was told by multiple agents my refund would come once processed by warehouse. Then when I engaged a manager they called the warehouse and said it didnt arrive the warehouse?
  
  
   I have proof of signature from the store it arrived. I took it upon myself to contact the store it was returned to. They stated they received it but couldnt return it because it would have to be done by refund team. The woman at the store contacted bed bath and beyond for me to advise she received the return. 
  
  
  After which point she called me back stating that they advised her a refund would be processed within 3-5 business days by the refund team. More than a week since has passed and nobody has refunded anything to me and I keep getting different agents saying different things. I would please like my refund processed and to be done with this ordeal once and for all. 
  
  
  
  Regards,
  
  Hasnaa Jama

  Business Response

  Date: 09/28/2022

  September 28th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - Hasnaa **** -Case#********
  To whom it may concern: Hasnaa **** - Case#********
  Upon extensive research and due to the customers previous order history, we will be unable to assist with anymore refunds,replacements or accommodations. The customer would need to dispute this transaction with their bank.
  
  Thank you

  Customer Answer

  Date: 09/28/2022

  
  Complaint: 17809154
  
  I am rejecting this response because:
  The business has left me in limbo for more than a month going back and forth with plenty of agents. I don't even have previous order history aside from one order. This is such poor business from the company and I will not be accepting this. I will be disputing this with my bank for sure!
  
  
  Regards,
  
  Hasnaa Jama