Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

754 total complaints in the last 3 years.
42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company keep sening me the coupons, marketing envelope. I have requested on their website and called them to stop sending their marketing coupons, etc and it is keep coming. Please help this stop. Thanks.
Business Response
Date: 08/06/2022
August 6th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ********************* - Case#********
To whom it may concern: Better Business Bureau- ********************* - Case#********
Our customer service representative, Kaila, reached out to the customer via email 8/4/2022 advising we have removed the customer from our mailing list. If the customer is still experiencing problems with receiving emails from our company, please respond to case # ******-10563761. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Customer Answer
Date: 08/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. I had a problem with a $5.00 off $25.00 coupon which was listed in the "Offers" section of my online account. I started my chat at 7:30 PM and it just ended at 10:30 PM. I have given various reasons for my coupon not working -- like it was a ****** coupon only. I've never heard of ******. I went to BedBathandBeyond.com -- not ******.com. I was told this after 10:00 PM. I want the $5.00 off. I deserve more because you obviously didn't train your employees well. They should have been able to give me an answer in no more than 5 minutes -- not 3 hours. If I have to contact a consumer news team, as well, I will. This is ridiculous.
Business Response
Date: 08/03/2022
August 3rd, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ************************ -Case#********
To whom it may concern: Better Business Bureau- ************************ - Case#********
Our customer service representative, ****, reached out to the customer 7/30/2022 advising we have uploaded $20.00 to the customers My Funds account associated with email *******************. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Customer Answer
Date: 08/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

************************

THANK YOU, for your time and help!!
Initial Complaint
Date:07/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Extremely disappointed with the service I've received. I had placed an order online for item that was delivered via DoorDash. I was not home during the time of delivery and when I got home, the item was missing. I contacted BB&B via chat and let them know what happened. They promised to issue me a full refund of the item. Fast forward almost 4 weeks later and I received an email saying I have to pay my balance. When I checked my credit statement, they never issued me a refund. I spoke to another customer service agent who stated because the DoorDash driver took a picture of the item at my door, I now have to file a police report if I want my money back. WHAT? Why didn't they tell me this to begin with? Why did they lie and say they would issue me a refund ASAP. Now all of the sudden I need to file a police report for an item almost a month later? This is absolutely ridiculous. I've already spent enough time handing this issue with no results. I now have to pay for an item that I never even received. The customer service here is absolute trash. You just lost a really good customer!
Business Response
Date: 08/06/2022
August 6th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ********************* - Case#********
To whom it may concern: Better Business Bureau- ********************* - Case#********
Our customer service representative, ******, reached out to the customer via email 8/2/2022 advising a refund in the amount of $85.99 has been processed back to the customers card ending in ****. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:07/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order last month and the order got cancelled on July 2, 2022. Til now, I still didnt get my money back. I have been contacting the customer service for more than 10 times. everyone says the issue will be resolved in ***** hours but nothing happened after that.My order number is BBB3919651702. I placed an item using giftcard in USD on Bed Bath & Beyond US website. The order got cancelled and the money was supposed to deposit back to my account (based on their policy, all the cancelled order using gift card will be credit back to the online account). However, since my email ******************* has been registered on their ******** website, I cannot register it again on US website. The money has never come back. not to the orginal gift card, not to my ******************* account, or not in another email (registered on US website) that i provided them to deposit back. I would like this to be resolved as soon as possible. They can choose to send a gift card back to me, or deposit to my US account, ******************** thanks,
Business Response
Date: 08/17/2022
August 17th, 2022

Better Business Bureau
1262 ********** ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ************* - Case#********
To whom it may concern: Better Business Bureau- ************* - Case#********
Our customer service representative, ****, reached out to the customer via email 8/16/222
advising the refund of $511.70 was added to the customers My Funds account associated ********************. The customer confirmed 8/16/2022 that the funds were confirmed in the account. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Initial Complaint
Date:07/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a swing from my regsitry. Upon arrival the swing was drenched from poor shipping however i attempted to use it. Once together and able to be used, the vibration fucntion did not work on the swing. I started the return process on buy buy baby and it allowed me to process the return as an applicable reason for return and i sent it back. I received it back today stating issues with my return and I DO NOT ACCEPT this. Also the box they shipped it back in is damaged now and the swing is even more damaged now than before. Order BAB3905213886
Business Response
Date: 08/17/2022
August 17th, 2022

Better Business Bureau
1262 ********** ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - *************************** -Case#********
To whom it may concern: Better Business Bureau- *************************** - Case#********
Our customer service representative, ******, reached out to the customer via email 8/1/222
advising due to the item being outside of the return period. We can make a one-time accommodation for a manual return & refund via My Funds for the purchase. The customer confirmed & dropped the package off to ***** via the prepaid return label we provided. On 8/12/2022 we processed a refund in the amount of $118.22 to the customers My Funds account associated with email ***********************. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Initial Complaint
Date:07/27/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Bed Bath and Beyond for my wedding registry. Someone purchased the Calphalon Premier Hard-Anodized Nonstick 11-Piece Cookware Set that was on my registry on June 22, 2022. As this was on my registry, I had no tracking information. I only knew when it was purchased. On July 11, 2022, I followed up with Bed Bath and Beyond as I had not received the order. I was then told that it was delivered on June 22, 2022, the same day it was ordered. I double checked with my neighbors and leasing office that they had not received the package. I then requested Bed Bath and Beyond send me a replacement, but they still have not sent a replacement. I have spent hours with customer service numerous times, but they always indicate "Doordash denied the claim." Neither the purchaser or I had any agreement with doordash. The order was placed with Bed Bath and Beyond and they should honor the order placed. It has been over a month since the order was placed and I still do not have any indication that a replacement is being sent. This is awful business and no one should ever order anything online from Bed Bath and Beyond.
Business Response
Date: 08/17/2022
August 17th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ******************* -Case#********
To whom it may concern: Better Business Bureau- ******************* - Case#********
Our customer service representative, ****, reached out to the customer via email 7/29/222
advising we manually processed replacement order BBD4002406269 for the Calphalon Premier Hard-Anodized Nonstick 11-Piece Cookware Set. The replacement was shipped & delivered 8/5/2022 via ***** tracking number 2762-0783-8955. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 08/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
Date:07/25/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Bissell Vacuum online from Bed Bath and Beyond on May 5, 2022 for $324.74. About a month later, after trying it out, I learned that it had a high whine and also was very heavy and difficult to operate. So I looked up Bed Bath Beyond return policy on their website. It states: "We want you to love what you buy from us, but we get it sometimes it just doesnt work out. Whether you didnt like it, or it didnt work as expected, well try to make it right. If youd like to make an exchange or return, heres what you need to know. You have up to 90 days after purchase to exchange or return, unless noted in our exceptions below. " Their published exceptions: 30 days Smart Home Technology - Smart home thermostats, smart ***************** and smart doorbell products, etc. can be exchanged or returned within 30 days of purchase. Seasonal Items - Patio furniture, grills, holiday products and dcor, etc. can be exchanged or returned within 30 days of purchase. Halloween costumes that are new, unused and have all tags may be exchanged or returned within 30 days of purchase.60 days Electrics - Small kitchen appliances, soda machines, robotic vacuums, baby monitoring devices and personal care appliances, etc. can be exchanged or returned within 60 days of purchase.In their policy exceptions listed online it states 60 days for only ROBOTIC vacuums. Under the electronics category It doesn't say ALL vacuums or all electronics. They specify ROBOTIC vacuums. Mine is not robotic but they will not accept my return, claiming their system "won't allow it". And if it was ALL electronics, as they now are saying, why do they then provide an "exception list" under electronics ? I based my return timeframe on their website's return policies. They now refuse to follow it and their definition of the "exceptions", which would allow my return. Wouldn't be surprised if this isn't a reoccurring customer scam.
Business Response
Date: 08/16/2022
Customer pushing back that her item is not electric (robotic vac) We educated her on the return policy- She was communicating to **** on the team started 7/26 to 8/5. Customer became unresponsive so **** closed the case.

Let me know if you need more info or further assistance

Customer Answer
Date: 08/22/2022

Complaint: 17620127

I am rejecting this response because:

The Bed Bath and Beyond return policy on their website states there is a *********************************************************** the EXCEPTION categories.See below for the policy.

Under the Electrics Exception Category in the return Policy it does NOT say ALL ELECTRICS have to be returned within 60 days, instead it provides customers a list of exceptions under Electrics that have to be returned within 60 days, rather than 90. Also, under the Electrics Exception Category it does NOT state ALL VACUUMS, it states ONLY Robotic Vacuums have a 60 day return policy. The vacuum I purchased is NOT a robotic vacuum.

In regard to Bed Bath and Beyonds response that Customer pushing back that her item is not electric (robotic vac)That is not accurate. I did not tell them the vacuum I purchased was not an Electronic Vacuum. I told them I did not purchase a ROBOTIC VACUUM, which is the ONLY vacuum listed that has to be returned within ******************************************** exceptions, all others would fall under the 90 day window . All this is verifiable in the email exchange after ****, from Bed Bath and Beyond, contacted me directly rather than going through the Better Business Bureau. During this exchange I was still within the 90 day return window. I purchased the BISSELL SurfaceSense Pet MultiSurface Vacuum, SKU: 69742549.
Solution I Requested: I asked that they honor their return policy on their website and provide a return form so I can ship the vacuum back (which is stated they do on their website) and receive a full refund (which is also confirmed on their website). He rejected that. He repeatedly claimed a different return policy from what is STILL stated on their website as of today. Instead he offered to provide just a portion of the cost of the vacuum I purchased for an In Store Credit only, once I returned the vacuum. I did not accept that because, as their own published policy corroborated, I was supposed to be able to return the vacuum for a full refund: I was still in the ************************************************************** the exceptions to that 90 day policy; Nor was ALL vacuums or ALL electronics, which he claimed. If ALL electrics have a 60 day return policy why would they need to list a 60 day exception list to the 90 day policy? I used the website return policy to determine the timeframe which I had to return the vacuum. See policy below.

Bed Bath and Beyond also claimed we educated her on the return policy. I didnt need to be educated on their policy. I had already educated myself on their return policy when I went to their website and confirmed the timeframe with which I had to return my purchase and verified my product did not fall into the exception category. It didnt.The return should have been honored. Unfortunately **** from Bed Bath and Beyond refused to honor the return policy rather instead changed the policy to the one where I could not return the vacuum even though it contradicts the one on the website. Is this a common practice for Bed Bath and Beyond for customer refunds?

Solution Needed: Provide a free shipping return form, as indicated on the website, and a full refund of $374.24.

Bed Bath and Beyond Return Policy (as written on their website as of 8-22-22)

We want you to love what you buy from us, but we get it sometimes it just doesnt work out. Whether you didnt like it, or it didnt work as expected,well try to make it right. If youd like to make an exchange or return, heres what you need to know.
You have up to 90 days after purchase to exchange or return, unless noted in our exceptions below.Just provide your receipt, and we will refund the purchase price to the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit.

Return Exceptions
30 days
Smart Home Technology - Smart home thermostats, smart security & safety and smart doorbell products, etc. can be exchanged or returned within 30 days of purchase. Please Note: For these items purchased between 11/15 and 12/31,returns will be accepted until 1/31.
Seasonal Items - Patio furniture, g
Seasonal Items - Patio furniture, grills, holiday products and dcor, etc. can be exchanged or returned within 30 days of purchase.Halloween costumes that are new, unused and have all tags may be exchanged or returned within 30 days of purchase.

60 days
Electrics - Small kitchen appliances, soda machines, robotic vacuums, baby monitoring devices and personal care appliances, etc. can be exchanged or returned within 60 days of purchase

Air Mattresses - New and unopened air mattresses may be returned within 90 days of purchase. Opened air mattresses may be exchanged for a similar item only within 60 days of purchase.

Baby, Toddler and Maternity
Clothing - Baby, toddler and maternity clothing that is new, unused and has all tags may be exchanged or returned within 90 days of purchase.
Car Seats and Strollers - Car seats and strollers in new and unused condition with all original packaging, warranty and registration information included may be exchanged or returned within 90 days.

Breast Pumps - Breast pumps that are unused, unopened and in original sealed packaging may be exchanged or returned within 90 days.
Seating and Activity Items - Pack n plays, swings, high chairs, bouncers, baby seats, and walkers/entertainers must be returned in new and unused condition with all original packaging and may be exchanged or returned within 90 days.

Regards,

***********************
Business Response
Date: 08/30/2022
August 30th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - *********************** -Case#********
To whom it may concern: Better Business Bureau- *********************** - Case#********
A one-time accommodation refund in the amount of $324.74 has been processed 8/30/22 for the BISSELL SurfaceSense Pet Multi-Surface Vacuum in Teal. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. The customer can donate/discard the vacuum as our warehouse will not accept the product back outside of our return periods. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Customer Answer
Date: 09/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:07/25/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to order one item ****** Zwiesel Pure Champagne Flute. I am having hard time because they only have in stores. They said they can order through the phone and say only pick up and it is very frustrating because I do not live by your stores and its all far away. Plus, I was be able to order online myself sometimes if you keep pressing it quick then I cannot use my BBB coupon I have to go in the store but it is problem that the item sells very fast and its hard to go specific times to order that item. I called several stores and customer service no one was able to help. It is very wrong and I am long time loyal customer. I want to be contact by email only.
Business Response
Date: 08/06/2022
August 6th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ******************************* - Case#********
To whom it may concern: Better Business Bureau- ******************************* - Case#********
Our customer service representative, ****, originally reached out to the customer via email 7/26/2022 for clarification on which coupons the customer needed &which coupons were unable to be applied to the order so, we could assist with the adjustment and uploading the additional coupons the customer may have needed. The customer confirmed on 8/6/2022 with message Thank you for returning your email. Sadly, you were not that good enough to assist me and I got this case resolved with a different person.We do show on 7/28/2022 a $20.00 adjustment was issued to the customers **** card associated with order BBB7188366640. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Customer Answer
Date: 08/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:
**** should have done better job than me getting other person to get helped. Disappointing.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:07/24/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a TV stand online from Bed Bath and Beyond on Nov 3, 2021.Order Number: BBB7158361187. Amount: $307.73.The item arrived damaged. I contacted customer service to return the item.FedEx picked up the item on Nov 11, 2021.FedEx tracking number: ************.I had tried calling Bed Bath and Beyond customer service numerous times since then. Each time I was told the refund would be processed shortly. But there has been no refund and no follow up.
Business Response
Date: 08/06/2022
August 6th, 2022

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - ************************* - Case#********
To whom it may concern: Better Business Bureau- ************************* - Case#********
Our customer service representative, ******* reached out to the customer via email 7/26/2022 advising an accommodation refund has been processed in the amount of $307.73. Please note, our refunds are processed immediately on our end but can take up to 7 business days to show on your online bank statement. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

Thank you
Customer Answer
Date: 08/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:07/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for dinnerware sets on 07-15-2022, scheduled for delivery on 07-19-2022. ***** the shipping provider BBB chose (not me) sent the package from ******** to CA, even though I live in ******** which when looking at a map you will notice MD is south of ** not west, the package has show no movement in 5 days. I simply called told the agent to cancel the order as its clearly lost. The agent ROB was not helpful at all, telling me I needed to wait another 7-8 days for a refund of my $162,00, I was then transferred to supervisor Cass. Cass claimed she filed for a refund for me, yet I was given no confirmation email, PayPal (the agent I paid with) has no records of BBB attempting to refund my money as well.
Business Response
Date: 08/17/2022
August 17th, 2022

Better Business Bureau
1262 ********** ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - *********************************** -Case#********
To whom it may concern: Better Business Bureau- *********************************** - Case#********
Our customer service representative, ********, reached out to the customer via email 7/26/222
advising we show a refund in the amount of $122.94 was already processed 7/24/2022 back to the customers Paypal account. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. As a reminder,PayPal refund can take up to 30 days (2-4 weeks) depending on the funding source for your Paypal account. We sincerely apologize for any inconvenience this matter may have caused.

Refund transaction invoice #O-6PA00394BN783105G

Thank you

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Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.