Complaints

This profile includes complaints for Trinity Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Solar

  2211 Allenwood Rd Wall Township, NJ 07719-9692

  
• 

  Trinity Solar

  2180 5th Avenue, Unit 1 Ronkonkoma, NY 11779

  
• 

  Trinity Solar

  62 Leone Ln Chester, NY 10918

  
• 

  Trinity Solar, Inc

  300 Corporate Dr Reading, PA 19605

  
• 

  Trinity Solar

  4 Open Square Way, Suite 410 Holyoke, MA 01040

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first interaction with Trinity solar was the day after Christmas in December 2023. The Trinity agent showed up at my door trying to pitch me on their services blah blah blah pretty bold to show up the day after Christmas. I politely, repeatedly told him no, but he wouldnt stop pitching. I ultimately got him to leave. I got a no solicitation sign for my side door. Fast forward to July 2024, I have repeatedly had strange men knocking on my front door and ringing my doorbell 3 times in on week. They do not have Trinity uniforms do not appear to be in a vehicle they are just walking from house to house. On 7.20.24 a ************* pulls into My neighbors driveway and a man gets out and knocks on their door. They do not answer. He then pulls over to my yard and gets out of his car and approaches me. He does not have a uniform on and is not in a Trinity marked vehicle. He announces himself from Trinity solar. I told him I had already asked to be removed from the list and that I was not interested in solar - he Proceeded to give me his pitch. Again I told him I was not interested and asked to be removed from their solicitation list yet again. Their Aggressive canvassing style And lack of traveling in vehicles or wearing uniforms is really unacceptable and makes me very uncomfortable. I would never do business with a company that is this sketchy and aggressive. I need to be on your put on your no solicitation list, otherwise I will call the police next time they show up at my door.

  

  Business Response

  Date: 07/22/2024

  This customer did not leave an address in his complaint, so we have no way of knowing if it was Trinity that knocked on his door. We also do not have his name, phone number or email address on file. We would be happy to add him to our Do Not Knock list but can't without an address. Please remove this complaint until that information is presented and confirmed. Thank you!

  
  

  Customer Answer

  Date: 07/25/2024

  
  Complaint: 22019585
  
  I am rejecting this response because:
  
  My address is *****************************************. Please add me to the no solicitation list. 
  
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 07/26/2024

  A Trinity Solar Director contacted **************** to apologize for the unwanted visit and **** assured him that his address has been placed on our Do Not Knock list.
  

  His concerns have been escalated and addressed internally and we appreciate his understanding.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased solar panels from Trinity Solar several years ago and have been pleased with them until it became time to replace our roof. During the initial sale one of our most important questions was if we should wait until we had a new roof installed (our roof was 25 years old and in need of replacement). We were assured that they would do a thorough inspection and that when the time came they would remove and replace the panels one time for free. So we went ahead and had them installed. Well, now that it's time to replace our roof, we are told it will cost $5,000 to remove and replace the panels. The salesman we had no longer works there and they refuse to honor the agreement we had with him. Had the salesman not lied to us we would have waited until we had the new roof. It's a no-brainer , anyone would have waited. The $5,000 turns our electrical savings into a huge debt. This is a SCAM. Anyone considering Trinity Solar should have their roof independently inspected, and consult an attorney to review the contract before signing. DON'T BE SCAMMED.

  

  Business Response

  Date: 07/22/2024

  Trinity Solar had a constructive conversation with **************** on 7/19/24 to address her concerns and outline a resolution plan. 
  
  We are pleased to confirm that **************** has agreed to meet with a Corporate Vice President on 7/29/24. We are confident that this meeting will successfully address and satisfy her concerns.

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were under the impression that we had a signed contract with Trinity Solar and through them for a new roof prior to installation. They said they would begin the work the last week in May or the first week in June 2024. My husband and I asked a lot of questions because they were the first-ever solar company who thought they could provide us a cost-effective system; but we were delighted. But now we haven't heard from them in weeks. Emails and texts to our "project concierge" have not been responded to....we really are not sure what to do next!

  

  Business Response

  Date: 07/18/2024

  A Trinity Solar manager had the pleasure of speaking with ******************** on 7/10/24, and several times since to address her concerns. We're pleased to confirm that her solar project is back on track, and we have all the necessary information to proceed smoothly.

  We are committed to supporting ******************** throughout her solar journey and look forward to continuing our partnership. 

  Customer Answer

  Date: 07/19/2024

  We were contacted by the company who had lost our contract (probably due to
  an error on the part of the sales person who had actually worked up the
  quote and contract for the house behind ours instead of ours by mistake and
  he was reluctant to admit his error. Anyway, the district manager came out
  to see us and worked up a quote for our house and we now have a new
  contract. Unfortunately, because of the fact that he gave us a favorable
  deal due to their error (a very good thing) we have to get at the end of the
  line and wont get the job done until September when it was supposed to have
  been done in May (disappointing to miss out on the solar savings of the
  summer sun).  But at least we have resolved the issue.
  Thank you for your assistance.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have for nearly 2 years trying to have my panels removed without resolution.

  

  Business Response

  Date: 07/05/2024

  Trinity Solar reached out to **************** on 6/28/24 to inform him that his temporary removal and reinstall is ready to be scheduled. We followed up on 7/2/24, via phone and email to arrange the removal. 
  
  We are eager to assist **************** throughout this process and look forward to connecting with him soon. We are confident he will be satisfied with our service.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agents of Trinity Solar have come on to my property and walked around my house with permission. They walk right past the front door and do not knock on the door or ring the bell. They continue to walk and look at the house as if they a casing it. Then proceed to head back to their personal vehicle. My husband then goes outside before they leave and lets them know not to walk on our property without our permission and we have called the business and asked them to remove us from their list. And just today it happened again. I dont not feel safe with the way they conduct their business and would like it to stop.

  

  Business Response

  Date: 06/26/2024

  Trinity Solar emailed ****************** on 6/26/24 with an apology for the inconvenience as well as confirmation that we removed her address from our list. 
  
  
  

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels 3 years ago from them and at the time they said they did an inspection of the roof and it was good and put the panels on. I am now in need of a new roof and when I purchased the panels I was told it would be $1000 to remove and put back on if I needed a roof. When I called then other day they said due to inflation the cost is now $8000. My insurance company did and inspection of the roof and said that solar panels should never have been put on a 15 year old roof and asked for the life assessment report they did on the roof before putting them on. When I called for the report they said they didn't have one they just had pictures and they basis the decision off the pictures. I have no problem paying the 1000 to have this done but to now come around and say the cost went up to 8000. The other problem is clearly there was no life assessment done on the current roof and it seems they just put the panels on without any assessment on the roof. If I knew this was the case I would have never had it done because paying 8000 to have them taken off and put back on is really me paying them back for the "Savings" they said I would get by having them installed.

  

  Business Response

  Date: 05/17/2024

  On 5/14/24, a Trinity Solar Manager had the opportunity to connect with **************** to thoroughly address her concerns. Following our discussion, we proposed a pathway forward that we believe will effectively resolve them while also aligning with the requirements of her insurance company.

  Our team remains dedicated to ensuring ******************** satisfaction throughout her solar journey. We're committed to providing ongoing support and assistance to address any further questions or needs she may have.

  Customer Answer

  Date: 05/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we decided to get solar panels our salesman ****** (who I was told is no longer with the company) was extremely thorough with any questions we had during the process. Cant complain about our solar bill either BUT you need to beware of the scam this company tries to get away with. During the permit and paperwork process, I asked what I thought was the most important question to the salesman, when I do need a reroof done, what will the cost be to remove and reinstall the solar panels, I was given a price on paper by our salesman for $984. Doesnt sound so bad does it? Well, that time has come and we were told by the roofing install **** (Bill) that the cost for removal and reinstallation would be $6,000!!! We immediately argued that our salesman told us the original price and even wrote it down on on 1 of the hundreds of papers we signed and **** said if you have some sort of documentation stating that price then we would honor it. After going thru all of our paperwork we found the paper with the price written on it. I have since then called Trinity Solar 8 times and left messages since we spoke to **** on 3/12/24 and I have yet to hear back from anyone. So, I took it upon myself to contact IGS Solar whom we pay our solar bill too and they too even said that they have had multiple complaints about Trinity Solar (who is one of their contractors/installers) and this same exact issue that many other people are experiencing. Read all of the ****** reviews that you want and see for yourself. IGS Solar explained that Trinity Solar recently started doing reroofs as well and they are most likely trying to provide that service to us as well, which they did. **** told us if we get the reroof through Trinity and combine it with the removal and reinstall of the panels it would be $14,000! How about you just keep to your word and honor the original price that I was told at $984. Until they contact me back and make this right I will continue to fight this!

  

  Business Response

  Date: 04/26/2024

  A Trinity Solar manager had a constructive conversation with ******************** on 4/23/24 and 4/25/24 to address his concerns and work towards a satisfactory resolution. 
  
  Based on the outcome of those discussions, we believe ******************** is satisfied with our proposal and we want to assure him that we're committed to continuing our support for his solar needs. Should he require further assistance, we are readily available to help.

• Initial Complaint

  Date:04/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed my solar in 2019. My roof was Brand New just installed with no leaks. 2 years of solar panels my roof started leaking at their mounts. They have repeated sent a small structural crew as they call it. They keep chasing around leaks as they keep creating MORE LEAKS!! Was told they were going to send it to the roofing ***** I was to get it replaced at this point. I get a call last week now they don't want to fix the roof they want me to pay for it after acknowledging its their leaks. 2 Years Later!! I am on a power plan and do not own these panels. They took ALL the rebates and assumed the warranty on the roof but are now trying to make me pay for new shingles under some "extraordinary" circumstance. Straight lying thieves is what they are trying to be.

  

  Business Response

  Date: 04/23/2024

  A Trinity Solar manager had a constructive conversation with ********************** on 4/17/24 regarding his roofing concerns, exploring potential pathways towards resolution. ********************** expressed appreciation upon learning that we scheduled a visit with our most senior Structural Manager to inspect his roof at his convenience. 
  
  We are optimistic that our upcoming meeting with ********************** will lead to a satisfactory resolution for all parties involved.

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my wife and I met with the Trinity solar rep our one big question/problem was that when we needed to replace the roof it would be expensive to take the panels down and have them put back up. This was the only thing that was potentially preventing us from going with Trinity. We were assured by the rep that if we needed to replace the roof they would take the panels down and put them back up for free. I distinctly remember having 2 conversations about both ways this could come into play. One, if we need to replace the roof they will take the panels down for a specific period of days and we need to have the roof done in that time, the roofing itself costs us but not the RnR of the panels. If they damage the roof, both instances would be free.When we called about just the RnR on the panels we were just quoted over 17k.

  

  Business Response

  Date: 04/15/2024

  This solar account is under a different name, and we do not have this person's name, phone number or email address in our system. Please advise, thanks.

  Customer Answer

  Date: 04/15/2024

  
  Complaint: 21571784
  
  I am rejecting this response because:  I told my wife you would say that.  Rep only had one person on the paperwork.  You have the physical address and matching last name.   How would you like to proceed with this?  Have my wife submit a complaint as well?
  
  
  
  Regards,
  
  ***** & ***************************

  

  Business Response

  Date: 04/25/2024

  A Trinity Solar Manager reached out to ******************** on both 4/22/24 and 4/24/24, via the phone number and email he provided. We look forward to addressing his concerns, however, we have been unable to connect with him. 
  
  We are fully committed to resolving any issue ******************** has. It's important to note that while we strive to accommodate our customers, verbal quotes made several years ago may not reflect current market conditions, where costs have inevitably risen since ************************ solar installation in 2016. However, we are here to support ******************** and work towards a solution that meets his needs whenever he's ready to engage in further discussion.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we are a trinity solar customer renting ********************** panels. we have a squirells nest under one of the panels when we called them they said they would charge ****** to come out no guarantee. i have spoken to other people with different solar companies and they came out no issue at no charge. we read our contract and NO WHERE does it state that we would be responsible for any issues caused by the solar panels. we are senior citizens and my husband cannot climb on the roof to resolive this issue and further problems will incur if not taken care of immediately.

  

  Business Response

  Date: 04/16/2024

  A Trinity Solar manager spoke to ******************** on 4/12/24 to discuss his concerns and offer our assistance. We reminded him that this topic is covered in his agreement and explained the details. He informed us that the nests had been removed and his concerns resolved. 
  
  We also followed up via email on 4/16/24 to remind ******************** that we will remain available to him for his future solar needs. We believe he is satisfied with our response.

  Customer Answer

  Date: 05/06/2024

  
  Complaint: 21544724
  
  I am rejecting this response because:i would like to let you know problem with trinity is not resolved. i had a squirrel nest up there they told me they did not know when they could get out there. we paid ****** to a third party and now trinity said i voided the contract because i used a third party. sunnova was out here friday because there was no reading on the solar. they blamed the pest control people. if they had come when i called there would not be a problem. i feel trinity should reimburse me part or all of our out of pocket. we are seniors in our 70s and they should have accomidated us originally. now my pest control guy has to come back tomorrow. we are so confused and dont know who is right or who is wrong
  
  
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 05/15/2024

  Trinity Solar facilitated a connection between ******************** and his finance company Sunnova on 5/13/24.  It is important to note that as the system owner, ******* assumes responsibility for the upkeep of ************************ system. We are confident that once they successfully connect and discuss the details of the system's warranty, any concerns or issues will be promptly addressed and resolved.