Complaints

This profile includes complaints for Trinity Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Trinity Solar has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Trinity Solar

  2211 Allenwood Rd Wall Township, NJ 07719-9692

  
• 

  Trinity Solar

  20 Pattersons Brook Rd Ste 10 West Wareham, MA 02576

  
• 

  Trinity Solar

  7 Mckee Pl Cheshire, CT 06410

  
• 

  Trinity Solar

  7455 New Ridge Rd STE E Hanover, MD 21076

  
• 

  Trinity Solar

  2180 5th Avenue, Unit 1 Ronkonkoma, NY 11779

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am continually bothered by Trinity Solar Salespeople, all times of the day, not only repeatedly ringing my doorbell, but aggressively knocking on both my front and side doors of my home. Additionally, there are signs clearly marked on both sides of my property that state NO TRESPASSING AND NO SOLICITING as well as signs by my doorbells that state WORK AT HOME IN PROCESS, DO NOT RING DOORBELL OR KNOCK.I have also told them to get off my porch and they will continue their sales pitch.My next step is to call the police since my property is clearly marked and they are violating my privacy.I want this issue reported to Trinity Solar. I feel like I am being harassed in my own home.

  

  Business Response

  Date: 11/15/2023

  Trinity Solar field agents' main goal is to bring cleaner, more affordable energy to as many in our communities as possible. 
  
  Trinity provides comprehensive and ongoing training on corporate expectations of our employees in the field. We remind our field agents on a weekly basis to honor "No Trespassing" and "No Soliciting" signs as well as those community members who request to be added to our "do not knock" list. We apologize if one of our field agents did not follow both the homeowners request or ours and will provide additional ****************************, as necessary. 
  
  A Trinity Solar Regional Vice President spoke to ****************** on 11/14/23 to apologize for the inconvenience experienced and discuss her concerns. We certainly appreciate the time she took to allow us to make this right.

  

  Business Response

  Date: 11/27/2023

  Trinity Solar field agents' main goal is to bring cleaner, more affordable energy to as many in our communities as possible. 
  
  Trinity provides comprehensive and ongoing training on corporate expectations of our employees in the field. We remind our field agents on a weekly basis to honor "No Trespassing" and "No Soliciting" signs as well as those community members who request to be added to our "do not knock" list. We apologize if one of our field agents did not follow both the homeowners request or ours and will provide additional ****************************, as necessary. 
  
  A Trinity Solar Regional Vice President spoke to ****************** on 11/15/23 to apologize for the inconvenience experienced and discuss her concerns. We certainly appreciate the time she took to allow us to make this right.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2015 Trinity Solar installed solar panels on my roof. It is now 2023 and I need a new roof. I have reached out to both Trinity Solar and ************* about having the panels taken down and reinstalled to No Avail. Trinity Solar told me they would not do the job unless they got the roofing job also. ******* tells me someone will call me back that they have to refer the job to a third party contractor. In the contract it says They, Sunnova are responsible for finding the 3rd party or you have to.get approval from them to find your own. It has been over two months and several phone calls later and Ive yet to hear back from anyone. I am an elderly widow with a leak in my roof and a roofing contractor thats been contracted being held hostage by these two companies. I dont think I am asking for anything out of the scope of service these companies say they provide. Please help.

  

  Business Response

  Date: 11/10/2023

  Trinity Solar installed a solar system, owned by Sunnova, on ********************** roof in 2015. 
  
  A Trinity Manager spoke with ****************** on 10/4/23 to discuss options to help accommodate her roof issues. Because the customer does not wish to use ********************** for the installation of a new roof and because our work *** void any new roof warranty they receive, we are unable to perform the removal and reinstallation of Sunnovas equipment.  Weve informed ****************** to contact Sunnova, the solar system owner, for additional assistance and will remain available for any solar issues she *** have.

   

  Customer Answer

  Date: 11/14/2023

  
  Complaint: 20817029
  
  I am rejecting this response because: Trinity Solar is the 3rd party company initially contacted by ******** to perform the job. They refused the job unless they did the entire roof replacement at a cost of over ****** dollars. 7 or 8 thousand dollars more than the company I have contracted.  Trinity is Sunnovas Choice. So yes it sounds good but it does not help this situation. I did tell them no to the roof but I still need the removal of the panels. They can take them off and keep them. I no longer want any dealings with either Trinity Solar or ************** This is a racket full of misleading lies.  
  
  
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 11/29/2023

  Trinity Solar spoke to ****************** again on 11/17/23 as we continue to provide her with options for her roofing project. We will remain available for anything she needs.
  
  
  

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have solar panels on our house that we got Jan 21 they put 15 on the roof, and the panels have never worked properly. We have been trying to express to the company since that these panels do nothing for the bill. Every time we call there is no answer, you have to leave a message for a call back and no one calls you back for days until you call several times leaving messages. When someone finally calls backache time all they ask for is 12 months of bills so they can evaluate. You wait for days before anyone calls you back and it's another person that knows nothing about what you spoke about with the previous rep about. After 2 years of feeling like this company is taking your money and constantly sending PSEG bills they advised us that we need to put additional panels on the roof to resolve the matter. In July 2023 they came out to put 8 panels on the roof. The additional panels are not working and when calling them several times they have sent their technician out several times. I'm now being charged even more money from Sunnova which they have advised me that they cannot give me any credit and cannot remove the panels from the roof. Im paying PSEG the full amount of electricity for the month as well as paying Trinity/Sunnova for panels that DO NOT WORK. Spoke to Sunnova that advised me that I should have produced a certain amount and these panels received half, also that the ne 8 panels are not producing anything and not working. I call Trinity and again you can only leave a message. Today I'm writing this is Thursday and I called them on Monday. At this point the only solution would be for them to come and get these panels off my roof and close this contract as I'm paying for equipment that doesn't work. Their customer service is horrendous, the only time they want to speak with you and call back is if they are making a sale. I've called PSEG and they advised that the panels cannot be working properly because for the amount of electricity used within month the amount they charged was a full bill. This is what has been going on for the 3 years we have had them. Im assuming next it will be put more panels to solve the problem and charge more money and the problem will still be the same and I'm going more in debt. This is so unfair as it almost feels like a PONZI scheme to take people money for something that doesn't work, but makes the customer believe they saving money when they're not. They have the ability to control what these panels do and mine hasn't work since they out them up. I'm still waiting for them to explain why every time you call them you have to give 12 months of PSEG bills and then they can't explain WHY these panels are not producing what they are suppose do to be producing. I've called Sunnova who I pay the bill too every month and they tell me I have to call Trinity to find out why panels not working. Trinity has no answer and bounce you around to different people which you have to start all over again as to why you called and nothing gets resolved. I really need for them to PLEASE take these panels off my roof.

  

  Business Response

  Date: 11/03/2023

  A Trinity Solar Senior Director spoke to ****************** on 11/1/23 to discuss his concerns and work to resolve them. 
  
  We will remain available for any of his solar needs.

   

  Customer Answer

  Date: 11/16/2023

  
  Complaint: 20788012
  
  I am rejecting this response because:
  My name is ***************************** yes Trinity solar sent a technician but the tech did nothing and I heard them on the ring camera saying lets get out of here after standing there for 5 minutes and there boss which I have his phone hung up on me cause he didnt want to hear what I want to say so nothing still wasnt done so I still have a problem
  
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 11/28/2023

  Trinity Solar sent another technician to ****************** home on 11/27/23 as well as a Service manager to evaluate his concerns. A Corporate Vice President will connect with him on 11/28/23 to further discuss his concerns and work towards a resolution.
  
  We've assured ****************** that he has a production guarantee with both of his solar systems through his finance company, Sunnova. They guarantee that his systems will produce a certain amount of energy and if they don't, they will credit his account.
  
  ********************** will remain available for any solar needs ****************** has.

   

  Customer Answer

  Date: 11/28/2023

  
  Complaint: 20788012
  
  I am rejecting this response because:As far as my problem with the production of the panels it hasnt been resolved yet and until they can resolve the problem I am not closing this ******* that reached out to me is not helpful hung up the phone on me while I was talking to him and never answers my phone call this is not good customer service we are not going to get this resolved this way I am gonna keep complaining until I get my problem fixed
  
  
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 12/05/2023

  ****************** spoke with a Trinity Solar Corporate Vice President on 11/28/23 as scheduled, assuring him that we will work with ****************** until his concerns are resolved.
  
  
  

  Customer Answer

  Date: 12/07/2023

  
  Complaint: 20788012
  
  I am rejecting this response because:Yes someone has contacted me about my problem on my property but until I see something being done cause people can talk a good game but that doesnt mean hes gonna do anything so this cant be closed have keep putting pressure on them
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a roof mounted solar system installed by Trinity in 2016. For the second time, our roof is leaking as a result of the installation. Per the contract which is now with Sunnova and appears to have been altered without our consent, we must have Trinity do the repair. Trinity however does not return calls, and ******* says we cant use anyone else. The water damage is getting worse with each storm. Trinity sold us this system and arranged the contract with *******. Trinity is the only company we can have do the repair per the contract Trinity gave us. We are captive consumers and are losing hope that we can get this repaired without going to court. We need a Trinity to honor their part and come do the repair in a timely manner. I am asking BBB for help because.

  

  Business Response

  Date: 10/26/2023

  Trinity Solar spoke with Mr. and ***************** on 10/26/23 to discuss their concerns and work to resolve them. We scheduled an appointment for 10/27/23 to visit their home and investigate their issues which we believe satisfies their request. 
  
  
  
  We will remain available for any of their solar needs.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When Trinity solar installed my solar panels in 2019 I complained to company about the shingles. The gravel on the shingles were scraped off the shingle down to the fiber of the shingle. They came out and said that the gravel is only for decorative it wont harm roof. Fast forward to now after heavy rainstorm all the area of were the panels are installed theres leaks and no other areas of *******

  

  Business Response

  Date: 10/31/2023

  Trinity Solar spoke to **************** on 10/20/23 to discuss his concerns and work to resolve them. We scheduled a visit to his home on 11/2/23 to troubleshoot as well.
  
  We will continue to support ******************** solar needs.

   

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December of 2022 I signed a contract with Trinity solar to have panels put on the roof of my duplex that I had recently purchased. The panels were put on my property ********************** which is my tenants side. The salesman's name was *******************, at no time did he tell me that there was going to be a large chunk of money charged to my account on a monthly basis to have the panels on my roof. The panels were finally installed on my property I believe in July my tenant began receiving solar energy in August. My tenants account was charged $65 in September and is being charged $183.65 going forward each month to have the panels on the property. When I spoke to *********** he told me that he had left the company and was no longer able to assist me with this issue. At no time was I told there would be a charge to have the panels on my roof this high. I know of two other people who have the same company same panels and they are paying $70 a month to sonova. I would like the panel's removed from my property I believe that I was mislead I at no time was made aware there would be this much of a charge why would anyone in their right mind pay $200 a month to have something on their roof when their electric bill is only 111? Again we were misled and lied to.

  

  Business Response

  Date: 10/27/2023

  Trinity Solar spoke with ************** on 10/24/23 and 10/27/23. We outlined a plan to address her concerns and will evaluate her documents when she's able to send them. 
  
  We look forward to hearing back from ************** and resolving her concerns. 

   

  Customer Answer

  Date: 11/03/2023

  
  Complaint: 20756540
  
  I am rejecting this response because:

  Good evening I did speak to Trinity solar on those two occasions however I did explain to them that my daughter had an emergency C-section on the 23rd and has been suffering complications as has her newborn baby. the baby is currently back in the **** so obviously I've not been able to get copies of any bills from my daughter. My daughter is home but is very ill once she's well enough I will get the bills and I will send them to Trinity and then we will set up a time for us to discuss the issue. Thank you

  ********************* **********

  
  
  
  
  Regards,
  
  *********************

  

  Business Response

  Date: 11/10/2023

  We are sorry to hear ************** is going through so much turmoil with her familys *************** all family members recover without further health complications. Undoubtedly, family comes first. Nonetheless, we will continue to support ************** with her concerns at a time that is more convenient for her. 
  
  A Trinity Solar Senior Director was able to speak to ************** and her tenant/family on 11/8/23. They discussed how Net Metering works and how solar savings are measured on an annual basis. 
  
  Because ************** currently only has one billing cycle with solar energy, we need to analyze her additional electric bills in order to provide ************** with a better understanding of how her system is performing and the solar benefits she is receiving.

  Customer Answer

  Date: 11/14/2023

  
  Complaint: 20756540
  
  I am rejecting this response because:
  TrinityTrinity solar is saying that we have used over ****** units of electricity last year which is not true I have reached out to Trinity and asked to have another phone call back and I have not heard anything in response to that message. Having solar on my property is costing more money than it did prior to having solar on my property. I really would like them just removed so that we could go back to paying what we were paying before.
  
  
  Regards,
  
  *********************

  

  Business Response

  Date: 11/30/2023

  Trinity Solar has been in communication with ************** regarding her bills and received her most recent electric bill. **** discovered that her new electrical charges continue to decrease as expected. Weve confirmed with ************** that a Senior Director will call her on 12/1/23 as requested to continue discussing the benefits of solar energy.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Trinity come out in July and told us our 12 year old roof was in great shape to receive solar panels, although a home inspection 2 years previously said the roof needed replacing soon. We proceeded with the solar panels and immediately noticed significant sagging from the age of our roof. Trinity came out and installed collar ties in the roof. Soon after we had leaking in one of our boots and once again Trinity came out and caulked the area. Fast forward to two years later the boot started leaking again so we put in a call to a roofer who told us our roof was never installed correctly and that we never should have had the panels installed with the age and condition of our roof. Ive reached out to both Sunnova and Trinity and keep getting bounced around. Today I was told that ******* would charge over $7,000.00 to remove and reinstall the panels so our roofer could properly give us a new roof.We were tricked into getting panels on a bad roof and need a roof BEFORE winter, and we want ******************************** to cover the costs of R&R.

  

  Business Response

  Date: 10/18/2023

  A Trinity Solar Manager spoke with ******************** on 10/17/23 to offer her a resolution addressing her roofing concerns.  We believe we can address her issues satisfactorily and will remain available for any future solar needs she has. 
  
  
  

  Customer Answer

  Date: 10/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our solar panels installed in Dec 2022 and turned on in March 2023. When we met with a sales rep, he asked us for our highest electric bills and the system would be designed to meet these needs. He assured us that the system would meet 100% of our electrical requirements, if not more, unless our usages went up significantly. After the first few months, what he said was true. Then the summer months came, which are supposedly the highest usage and highest generating months. July was the first month that we had to pull from the grid. I called Trinity to ask if there was something wrong. After an evaluation (offsite) of the system, it was determined that the system was working normally and was exceeding expectations. This is where it was first explained that its not month to month evaluations of the system to determine success, but as long as it hits 11 mWh in the first year, then it met its expectations. When I told them this was not explained to us in this way, I was told our case would be escalated. No response for about a week or two before finally getting ahold of someone. At this time, ************ came in and it was the same issue. The supervisor repeated the same thing the original person did. When I showed them data from 2022 and 2023, showing that the usage was comparable for these two months (the months we provided bills for to design the system) and that the panels only provided 69% of our electricity, it was radio silence until I said I was making a BBB complaint. I was told the sales rep ****** would be in touch with me to discuss further, but no response after a week and all follow *** have been ignored. We feel weve been deceived. The system we were given does not meet our actual electrical needs, when we were told they would 100% be met. They claim they built the system off of 1 years worth of electric bills. They only had 2 months. We had not been in this house a year. If they did, they would know 11 mWh was not enough (**** in first year).

  

  Business Response

  Date: 10/11/2023

  ****************** Solar Consultant spoke to him on 10/9/23 to discuss his concerns and work to resolve them. 
  
  When we initially met **************, he did not have a full year of electric usage, which normally determines a customer's kWh needs and informs the ********************** system design that would most benefit them. To assist customers with less than 12 months of usage, best efforts are always made using a utility calculator. This provides usage estimates based on home details provided by the customer and is used to determine the largest system production their utility company will approve. 
  
  While the current usage in the home may be higher than estimates, every kWh that ************** is receiving from his solar system is at a significantly lower cost than what would have been charged by the utility. ************** is saving money, even if he has to purchase some additional power from the utility. There is always the option of adding more solar panels to ****************** system, which we've discussed, once his system has been energized for a full year. 
  
  We believe this solution satisfies ************** and we look forward to the continued conversation on that anniversary date. We will remain available for any solar needs he might have. 

  Customer Answer

  Date: 10/19/2023

  
  Complaint: 20685329
  
  I am rejecting this response because:
  
  This conflicts with what I was told. I was told that Trinity would be exploring options for adding panels prior to a year. Im also not ok with closing this case until the overall issue is resolved. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 10/25/2023

  Trinity Solar spoke with ************** again on 10/19/23 to confirm that his electric company requires him to wait until his system has been energized for a full year before we can discuss adding more panels.  
  
  We will remain available for any solar needs he may have. 

  Customer Answer

  Date: 10/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. When this is revisited in March with Trinity, I will determine if the end result is satisfactory or not and let you know. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a system recently installed and was told that it would produce more electricity than I would need. I was told that it would produce 104% of the electricity I need. Turns out the salesman lied. My system is not producing enough. It's only guaranteed for 80% of what I need. I am now stuck paying both the solar company and electric company more than I was before I got the system installed. I would like the issue to be resolved and my system to produce the needed amount otherwise, I want a full refund and to return the system.

  

  Business Response

  Date: 09/20/2023

  Trinity Solar's **************** contacted ************** on 9/11/23, 9/18/23, 9/19/23, and 9/20/23, leaving voicemails with each call. ****************** solar system is performing as designed and without issue. 
  
  ************** signed a loan agreement with Sunnova which provides him with an estimate of kilowatts hours that his solar system will produce based on his prior 12 months energy usage. Further, the agreement guarantees a certain number of kilowatt hours, which if not reached, Sunnova will credit his account.  We believe ************** is confusing those two numbers, and we look forward to clarifying this with him when he returns our call.
  
  Since his system has only been energized for less than 2 months, and most electric bills take upwards of 2-3 billing cycles to incorporate a customer's ********************** production into their billing, we anticipate ************** will see his electric bills reduce shortly. 
  
  We will remain available for anything he needs moving forward.

  Customer Answer

  Date: 09/22/2023

  
  Complaint: 20586067
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took *************************************************************************************************************** whole and they haven't ,I tried contacting numerous times and nothing gets resolved .I had to take numerous days off work and they came and left within a couple of hours and told me they didn't have the materials and they would have to come back all I want is to be made whole like they said they would do

  

  Business Response

  Date: 09/07/2023

  Trinity Solar contacted ************** on 8/30/23, 9/5/23 and 9/7/23 to discuss his concerns. While he did not take our call, we emailed him a resolution we believe will satisfy him. 
  
  We will remain available for any solar needs he has.