Reviews

This profile includes reviews for Suburban Propane, L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Suburban Propane, L.P.

  240 Route 10 W Whippany, NJ 07981-2105

• 

  Suburban Energy Services

  RR 1 Box 119 East Freedom, PA 16637

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  Suburban Energy Services

  11341 Mercer Pike Meadville, PA 16335

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  Suburban Propane Gas Corp

  P.O. Box 67, Wash. Rd. Waldorf, MD 20604

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  Suburban Propane Gas Corp

  31 Derwood Circle Rockville, MD 20850

Review Details

• Review fromSandra G

  Date: 06/11/2025

  1 star

  Sandra G

  Date: 06/11/2025

  In Nov. 2024 we called to cancel deliveries and remove the tank. Did the same in Jan. 2025 . In Feb. talked to a manager and he promised to get tank removed in a week and told us that they owed us a credit of $917.58. Tank was removed in early March but they continued to send us bills for deliveries that never happened. Still receiving bills. In March talked to billing ***** and said that we did have that credit coming and said she marked it for a refund. In April we called again and talked to the same person. She checked our account again and said she doesn' t understand why check hasn't been sent. Yesterday we got another letter stating our account is past due for $799.52. I tried to call and the number in the letter didn't work. We were a customer with them for many years and never had a problem. The reason we cancelled was they changed their policy of sending the new contract by e mail instead of mailing it . The e-mail address was old and never tried contacting us other ways. When I called to complain they said there was nothing they could do because I missed the early sign up contract. That was a very expensive year since we had to pay full price for the propane.We'll never go back to this company.'A

  Suburban Propane, L.P.

  Date: 06/17/2025

  Customer signed a prebuy contract. 11/21/24 Customer called and stated he went with a different company and that our tank was empty. On 12/16/24 we advised him that he signed a contract with pre-bought propane gallons but he did not care and as such he breached his contract. On 2/12/25 we spoke with customer to review again and on 02/25/25 tank was picked up. On 03/18/25 prebuy gallons were billed to the account by the prebuy department pursuant to the signed agreement.

• Review fromRichard R

  Date: 06/08/2025

  1 star

  Richard R

  Date: 06/08/2025

  Impossible to say why but Suburban Propane delivery service has become totally unreliable. Two deliveries in a row were missed and required full deliveries at night. After the second incident, we had the delivery schedule changed to every 2 months instead of 3. Well guess what - that didnt work. The tank is empty again and were waiting on an emergency delivery. Really need to get their act together and quit overcharging for such poor service.

  Suburban Propane, L.P.

  Date: 06/10/2025

  We have contacted the customer and went over his account. Customer was happy and we have updated the distribution center on this account with forecasting. We will continue to monitor this account and add a tank monitor.

• Review fromJody L

  Date: 05/27/2025

  1 star

  Jody L

  Date: 05/27/2025

  I was a customer of ********************** for DECADES for heating oil near ************. They upped my bill from $284 a month budget to $659.00!! I am elderly and on a fixed income and this is just outrageous!!! That would be assuming I am spending $7800 a year on heat alone! You have to be insane to think I will stay with a company who treats their customers this way. STAY FAR FAR AWAY FROM THIS COMPANY!!!!

  Suburban Propane, L.P.

  Date: 06/04/2025

  We to daughter **** and the following was explained and understood:
  
  Usage this year increased from 331 gallons to 644 gallons. The budget increase was for the last two months of the budget only. **** stated they had an issue with his furnace running constantly and just had his furnace replaced. Asked for will call because they are selling his home as he is in assisted living currently. **** stated she was pleased with the resolution and would like to retract her comments here.

• Review fromBob K

  Date: 05/20/2025

  1 star

  Bob K

  Date: 05/20/2025

  Updates to this review will be made here: ***************************************** Original review May 20th, 2025: TLDR: Suburban Propane charged us $274.83 for 13.6 gallons of propane, fees, and taxes, even though we returned 13.1 gallons after cancelling our service.I was a customer of ********************** from April 18th, 2024 until May 13th, 2025. During that time we paid $90.64959 for propane, and $185.60041 in fees, surcharges, and tax. During that time we were delivered 13.6 gallons of propane. After ending our contract we were given a refund of $1.42 for 13.1 gallons that was returned to Suburban Propane.We only have a propane stove, and our usage was extremely low. This was the first time I had propane connected to anything in any place I have lived, and it will be the last. We will convert to an electric stove.Suburban Propane charged us an obscene amount of money for very little propane. They demonstrated a disregard for common sense and decency, and through their billing practices an utter disdain for their customer.For your own sake, do not do business with Suburban Propane.

  Suburban Propane, L.P.

  Date: 05/22/2025

  We spoke to this customer and agreed to provide an additional credit back to him of $51.66, which is the difference of what was billed to him for the gas ($90.65) and the credit already given of ($38.99). All the charges on the account were supported by our contract.  As a courtesy, we also agreed to credit back the 3.1gl at the minimum usage price we charged of $19.08/gl, instead of his price per gallon listed on account at 2.99/gl. He appreciated it.

• Review fromJenny M

  Date: 05/05/2025

  1 star

  Jenny M

  Date: 05/05/2025

  This company price gouges. The national average of propane at the time of delivery was 2.99/gal, yet I was charged $8.24/gallon. When I called to complain, they said it all depends on how much propane I get, even though I have a contractual agreement for a minimum of $89 a year. The took the price down to 4.19/ gal, but sent me a bill for 5.30/gal.

  Suburban Propane, L.P.

  Date: 05/07/2025

  We spoke to the customer and apologized for our lapse.  We told her we were putting the adjustment through tomorrow and would email her the transaction so she can confirm the changes have been made. Once this is done she will have a 0 balance. Customer is pleased.

• Review fromBRIANA S

  Date: 05/05/2025

  1 star

  BRIANA S

  Date: 05/05/2025

  If I could leave zero stars I would. The company has generic messages all over their system about how all they care about is "customer satisfaction" but all they care about is scamming people out of money. I don't get propane delivered unless I pay upfront for a full tank first. For the past 6 years I have always carried a credit on my account because I have never needed the full tank of fuel. instead of asking for my money back I always left the credit on the account. I got my last delivery in Feb 2025 and still have over half a tank left. I have received no letters, emails or notes on my door...I got ONE PHONE CALL with one voicemail A COUPLE DAYS AGO saying "this is suburban please calll us back" while I was working a 12 hour shift. They gave no other details in the message. Friday 5/2 while I was at work they came and locked my tank and I had no idea why. THEY ARE CLOSED SAT AND SUNDAY so I couldn't call them since I got home from work at 8pm Friday. Today they tell me when they delivered my propane I had a balance remaining of $91...which still makes no sense because they charged me a full delivery when I called to order. They shut my propane off on a Friday afternoon so I couldn't cook or shower for my kids all weekend or get ahold of them. I told the HORRIBLE person on the phone I am a single mother and that this is really messed up... I was happy to pay it no problem but very upset they shut it off. This lady said "I'm a single mom too but my bills are paid soo" ..... WORD FOR WORD I cannot believe that's how they handle customer service. she said I have to pay over $200 for them to come turn my tank back ON!!! but they come shut it off for free!!!!!!!!!!!!!! THEY DISCONNECTED THE SERVICES I PAID FOR!!!!!! all over $90 that I didn't know I owed and would have paid. they also have my saved credit card on file!!! DO NOT USE THEM FOR SERVICES I WILL BE SWITCHING

  Suburban Propane, L.P.

  Date: 05/07/2025

  Our local manager spoke to this customer and addressed her concerns.  Service has been restored. We apologized for any inconvenience.

• Review fromrob h

  Date: 04/28/2025

  1 star

  rob h

  Date: 04/28/2025

  Terrible service. We used the service for fireplace and stove so we took a back seat to customers using it for heating. Canceled the service and they charged us over 100 dollars to close the account. would not recommend them.

  Suburban Propane, L.P.

  Date: 05/01/2025

  We have a signed Service Agreement for this customer from ******** ******************** and we have a copy of the letter that was sent out in 2013 when ******** was acquired as part of an acquisition. This letter explains the Suburban terms and conditions for propane service. This customer is liable for the close out fee. We will call and explain this to the customer. 

• Review fromMark A

  Date: 04/28/2025

  1 star

  Mark A

  Date: 04/28/2025

  I understand why Surburban Propane is not a member of the Better Business Bureau. I was a good customer for over 31 years. Their prices are high so I was leaving them years ago for much better prices. As a result ********* gave me a much better deal to keep me as a customer, which I did appreciate. I was moving out of their service area and was closing my account and much to my surprise they were charging me $149.00 to close my account. The tank is buried and has been paid for years ago and Im sure they will not be digging it unless the new owner wants it removed. Which I highly doubt. I there is a way to get more money from you, these folks will use every excuse and scheme to get it. DO NOT USE SURBURBAN PROPANE *******

  Suburban Propane, L.P.

  Date: 05/01/2025

  We charge this fee to all customers and are not singling him out.  On the agreement it states subject to close out fees so it is made known ahead of time to the customer. 
  
  We do go out to read the tank and lock it off, so its more than just administrative desk work.

• Review fromR. C

  Date: 04/21/2025

  1 star

  R. C

  Date: 04/21/2025

  I wish I could leave zero stars. Delivered propane (automatic delivery) and charged me over $6.00 a gallon. I was shocked so I researched the going rate fir propane delivery in my area and found it was between 1.99-2.79 a gallon delivered. NEVER USE THIS COMPANY!!

  Suburban Propane, L.P.

  Date: 04/23/2025

  We spoke to this customer to explain that ******************** pricing is based on usage.  This customer is a low volume user.  We offered to work with him but he was not interested in a compromise. Customer only uses 250 gallons a year and was priced correctly.

• Review fromDaniel S

  Date: 04/15/2025

  1 star

  Daniel S

  Date: 04/15/2025

  If I could leave a zero star I would. I contracted with Suburban Propane, ********. They gave a discounted rate for signing up, first delivery. When they delivered it was at Market price. I had to call three time to get it corrected. Next delivery, same thing, Was not billed at the contract rate, almost a dollar more a gallon. I visited the office, F2F, 2 days later. Said they would fix it. Didn't. Visited F2F again three days later. Promised to fix it and give me a call when done. No fix and no call. Week later, called again. Week later called again, week later called again. Each time they say they need a non-existent managers approval. He's never in the office and didn't answer his cell phone. When I asked who he works for they say they don't ********, don't walk away from this business. Not sure if they are trying to scam me at this point or they just don't care.

  Suburban Propane, L.P.

  Date: 04/24/2025

  Our local manager spoke with Mr. ******* and fully resolved his issues. The rebill of price per gallon was satisfied prior to the conversation and the late fee was removed. We also updated the pricing on the account and apologized for the delay. Customer stated he would retract this review.