Complaints

This profile includes complaints for First Automotive Service Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

First Automotive Service Corp. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  First Automotive Service Corp.

  2400 Louisiana Blvd NE Bldg 4 Ste 100 Albuquerque, NM 87110-4329

  
• 

  First Automotive Service Corp.

  PO Box 30250 Albuquerque, NM 87190-0250

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased USED vehicle witj approx 21k on 4 28 20. Was told at time of purchase that warranty was from mileage at time of purchase with 5 years 60 k (plus existing mileage) . Sold vehicle on 8 2 22 with approx 55k total miles. Warranty co only wants to reimburse me for reamining miles to 55k. I want my balance of the original miles +60 k credit.

  Customer Answer

  Date: 09/02/2022

  Complaint: ********
  
  I am rejecting this response because: upon purchase, i noted to dealer that vehicle had 21k approx miles and was told that it was from mileage at my date of purchase. The dealer has given me the impression that they have attempted to correct this with the warranty company.

  
  
  Regards,
  
  ***** *********

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Customer Answer

  Date: 09/12/2022

  Complaint: ********
  
  I am rejecting this response because:

  Was not made aware of proposed resolution by dealership. As dealership assure me it was 5 years 60k from date of purchase, i do not feel a difference in balance should be my responsibility.  Yes i do need to cancel. But i would still like the balance of what i was told I was sold. The delaership told me they had not heard back in regards to policy change.

  *****
  
  Regards,
  
  ***** *********

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my vehicle less than 3 weeks ago, made a road trip less than 2000 miles driven to see my mother in hospital. Vehicle started making a slight tapping sound, took to dealer service dept. thinking it sounded like a serpentine belt tensioner. It was not, it actually was a spun bearing #3. Superior Protection Plan/ authorized for them to tear the engine down for an inspector to look at the vehicle. The inspector denied the claim for modifications? I've only had the car a few weeks? What modifications? They also aren't paying the service dept for what they already authorized so I am stuck now, out of town, with a huge diagnosis bill, tear down bill, and tow bill, and a car payment for 5 years, for a car I drove only 2000 miles. Superior Protection Plan from First Automotive Service Corporation IS A SCAM!!! DO NOT BUY THE WARRANTY. I will take this as far as I need to.

  Customer Answer

  Date: 08/31/2022

  Complaint: ********
  
  I am rejecting this response because:

  
  

  You authorized for the repair facility to tear down the vehicle to determine part failure. When your inspector came out he made the repair facility tear down the vehicle even further resulting in 2 hours more labor charges in diagnosis. This was uncalled for when they had already provided adequate reason for failure. 

  
  

  If the inspector saw modifications to the vehicle knowing it wasn't covered, why would he then further diagnosis costs by having them tear down the engine further? 

  
  

  You authorized the repair facility to tear down the vehicle and incurred charges, not me.  

  
  

  To note, absolutely no modifications to the vehicle were performed by me. I only had the car 2 weeks, and drove 1500 miles. 

  
  

  I want the repair bill paid and the original cost of what I paid for your warranty returned. 
  
  Regards,
  
  ****** *****

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Customer Answer

  Date: 09/10/2022

  Complaint: ********
  
  I am rejecting this response because:

  
  

  Repair facility specifically told what issue was. I was never called. YOUR company authorized for them to TEAR DOWN THE ENGINE, inspector made THEM TEAR DOWN EVEN FURTHER!  Now the vehicle is COMPLETELY IN PIECES, and I HAVE A BILL FOR TEAR DOWN THAT I DID NOT AUTHORIZE.  It was obvious it was knocking internally, tearing it down was useless to the outcome. It needs a longblock. Period. Pay the repair bill YOU authorized.  I will not let this go, its obvious this company is a scam. How can you legally stay in business with the so many of these complaints? Ah, they make there name as similar to other business as possible to mask the scam company.   If you work for this company I want you to realize that you are a horrible human being, and KARMA is watching you. 

  
  

  Going to NEWS stations, AG, Lawyer, all in the next couple weeks. This happened to me, I'm going to see if I can help it from happening to someone else. 
  
  
  Pay the bill YOU authorized.
  
  

  Regards,
  
  ****** *****

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:07/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 Chevy Tahoe from Springs Automotive group , I was having issues with loosing power in my car. I contacted the dealership which told me to contact First Automotive Group, the Warranty provider I followed each step given to me by springs auto Englewood to take it to Service Street of Highland Ranch. They where unable to complete the work due to not having the tools . When Service Street gave it to me the first time I had the same transmission issue happen leaving causing me to have to have it towed back to Service Street Highland Ranch. I was also billed for that when my warranty is supposed to cover that and they didn’t . I also was told by Service Street to bring my car to Elwood Chevrolet . I brought it there and upon their review, First automotive states that this isn’t covered under my warranty which I find hard to believe. The Trans Cooler thermal bypass valve was stuck closed and the transmission fluid is needing to be replaced due to it not being able to pass through the valve . I just purchased this car back in May of 2022 and was having issues but was told it would go away. I am seeking my warranty company or Springs Auto to pay the amount of 695.95 or 595.95 and I’ll pay my 100$ deductible. This vehicle should’ve been properly serviced and looked at the time of purchase and it was not.

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business instructed me to send an email to cancel warranty, and I did yet they claimed to not receive, so I sent it again, and they said they needed a picture of the odometer. They continue to claim they have not received it, even though I can see it went to the correct address and have now sent multiple times. I refuse to contact this company any further, and waste my time. The next correspondence will be from an attorney, if they do not cancel this. I want it cancelled from the original date I requested. They act as though it is a no hassle cancellation and are polite, but they seem to play games in hopes customers will give up.

  Customer Answer

  Date: 07/22/2022

  [A default letter is provided here which indicates your acceptance of the update it
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also contacted the BBB once I received confirmation that my issue was
  resolved, a few days ago. Thank you.
  
  
  Regards,
  
  
  ******* ****

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle on 5/12/2019 from Puente Hills Chevrolet in the city of LA Puente California. A few yrs after owning this car we took it in for service where they told us that there were a few things that needed work, one being the air conditioning system which was going to be pricey! We didn't sweat it since we had bought an extended vehicle warranty upon buying the car. When the service center called us to say that the car didn't have any warranty we had to do some digging. Upon calling First Automotive Warranty the rep told us that the warranty had expired in March of this yr instead of 2024 like it was written up! The rep basically told us that maybe the person in finance at the dealership had fat fingers and wrote up the contract incorrectly. He then told us to go to our bank since we had financed everything through our credit union and see what they told us. As soon as we spoke to someone at our bank in auto loans, she looked at the warranty contract and said "the dealership pulled the wool over your eyes!" They sold the extended contract to us as if the vehicle was going to be covered from the date of our purchase but the contract had a disclaimer that was never explained to us by the salesman at the dealership...this vehicle being originally sold in 2016 was only going to be under "extended warranty coverage" (5yr/100k miles) until 3/2021. Nobody told us that they sell an extended warranty from the original sale date, NOT the day that YOU buy the car...its a blatant RIP OFF! Puente Hills Chevrolet should ashamed of themselves for duping people into this type of contract. Can't expect anything else from a place that took 6hrs to get us in n out of the dealership! Fair warning...DO NOT USE PUENTE HILLS CHEVROLET OR BUY FIRST AUTOMOTIVE WARRANTY!!!

  Customer Answer

  Date: 07/08/2022

  Complaint: ********
  
  I am rejecting this response because:

  
  

  Your explanation of the condition of the warranty is no different than what our mechanic explained to us. The key thing here is that this wasn't explained to us by the warranty rep who fooled us into buying this "extra" coverage for our certified pre-owned vehicle by making us think we'd have an extra 100k miles or 5 yrs of coverage if we paid almost $3,000 when buying our vehicle. Now we have a vehicle which needs over $6k worth of repairs which we thought would be covered by a warranty only to be shocked to find out we got duped into paying for basically nothing when it came to a warranty! Sounds like a pretty good business model if you ask me...just try and scare people into getting as much junk onto their loan as possible to ease their minds "incase" something were to happen! Next time we know NOT to buy an extended warranty! 
  
  Regards,
  
  **** *******

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]