Complaints
This profile includes complaints for Dreamstyle Remodeling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 199 total complaints in the last 3 years.
- 91 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased shower on 8/10/20 with a lifetime warranty (Sales Agreement attached). Installed on 10/1/20 (Work Order attached). on 12/24/20 shower head replaced (Service Work Order attached). In 2024, the shower pan began to warp. In mid-2024, an inspector came out, took pictures and eventually Dreamstyle approved remodel. 12/4/24 purchased shower seat (Change Order attached). Rebuild scheduled for 2/17/25. Moved to 2/26/25. Shower was torn out and learned that the pan was made wrong. On or about 4/16/25, installers came and put walls in and old accessories. They brought the wrong tray and learned that cement needed to be put down. Cement done. To date, no shower door, no foot step for shaving (could not install old one) and no new accessories that one of the installers indicated I was getting. Install the door - get a new one if they have to! Six months waiting.
Business Response
Date: 07/09/2025
Hello, I sincerely apologize for the late reply, we will escalate this case to upper management.Business Response
Date: 07/10/2025
This customer has been contacted and had technicians out at their home for the re-measure today (7/10).
Customer will be updated accordingly.
Initial Complaint
Date:06/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased our windows on 7/1/23. Our kitchen window required 2 different installations because the sent the wrong window design, approx 6months after our purchase a window screen on our 2nd floor master bedroom fell off after checking it i found a holding pin was missing I called the company and advised them of the issue. Was told they would fix it on thier next SF run. Never heard anything else approx months I called again when I called the Alb. Office I got no response so I called their corporate office and was adv used they would send them an Email. Approx 6 months later our Kitchen window broke the outside glass after countless attempts I was told to submit pictures and the would let me know if it would be covered. I was told it would be. During that time I finally took the screen in to their office and was told it should be done in a week. They also stated my window would be replaced and I should hear from an Installer soon. 5 months later and after several calls to there cooperate office and emails from cooperate to Alb office no response. I went in and picked up the screen myself and rigged it so it would go back on the window, I was told the maintenance person who did repairs had quite and the couldn't find the keys to the repair truck. Going on 2 years now I still get the same response call Alb. Office we will email the manager. I get no response from them. My windows have a life time warrenty. I just want them to fix my window and screen.Business Response
Date: 06/27/2025
Reordering entire screen to replace for customer ; will follow up with customer before end of next week.Customer Answer
Date: 07/08/2025
Ms ******* this is the first email I received it I want to thank you all very much dreamstyle has been in contact and are in the process of making things right once again thank you for your swift attention to this matter it is greatly appreciated Sincerely *. ******Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are 2 transactions:
1 set of doors (3) was purchased on June 28, 2019 ($8,431.00) / 2nd set (French doors) June 17, 2023 ($14,067.00). All of these doors came with a lifetime guarantee.
I contacted the company in February 2025 to report issues on the first purchase. On one of the doors the doorknob completely stopped working. We are able to lock the door with the top lock, but without the doorknob working the door will open and close with any type of wind or breeze. One other door was starting to have the same problem with the door knob, so I wanted to get this fixed before it became unusable. The third door leaks from the bottom, if there is any water coming in from the outside, it will leak inside the home.
Regarding the second purchase. They leak from the bottom with any type of water and now with any dust storm, etc. The door jam does not seem to have been installed properly.
I started contacting DreamStyle in February of this year. Finally in March they were able to give me the name and number of the repairman - ***** He finally made an appointment and came to look at the doors on April 2, 2025. He said he would need to order some parts and at the latest would be back in 2 weeks to complete the work.
Since then, I have tried to call numerous times with no answer. I have called Dreamstyle and have been told that he was fired and the new service person is ******* No contact from ***** I call weekly, I have been put on hold for an hour + on one occasion. There is no customer service, no sense or urgency, no customer respect and lack of politeness.
I have been more than patient and am at my wits end. I am tempted to hire someone to just fix it, but as you can see I spent a large amount of money on these doors.Business Response
Date: 06/27/2025
Deadbolt needed and has been ordered- customer will be contacted and updated by end of next week.Customer Answer
Date: 07/10/2025
Complaint: ********
I am rejecting this response because:
Thank you for your response regarding the locks, however this does not take care of the leaks in the threshold of the doors.
Regards,
**** ********[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 07/11/2025
Hello, I understand your frustration and I am sorry about that, we were having issues with our account with BBB, and I am just receiving all of the complaints back-to-back and trying to transfer all the necessary info of each complaint to the correct department to resolve the situation, I will send another follow up email and if you do not hear back from us within 24 to 48 business hours, please reach out again, thank you.Initial Complaint
Date:06/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12-3-2019, we purchased several panels of windows from Dreamstyle Remodeling. The purchase price was $31,815.00. The purchase price included installation and repair/replacement of stucco that surrounds the newly installed windows.
On 9-22-2024, the exterior stucco underneath the windows was noted to have large cracks and areas of peeling were noted. Thus, a phone call was placed to Dreamstyle on 9-23-24 regarding the condition of the stucco. I was informed that a representative would contact me within 24-72 hours. I did not receive any response from Dreamstyle. I placed another phone call in 10-8-2024 and an appointment was scheduled for a representative to inspect the damage.
On 10-10-24, **** Fromm Dreamstyle came to our home and assessed the damage, took multiple pictures, and made measurements. At that time I made him aware of signs of moisture leakage along the bottom window panes. I was assured by the representative that a repair would be performed and further inspection of moisture damage would be addressed “before the upcoming, harsh, winter weather season.”
Since that time, I have not been contacted by Dreamstyle Remodeling. I have placed monthly phone calls asking about the status of the situation. The most recent phone call was placed on 6-9-2025. I’m always assured that someone will contact me within 24-72 hours…crickets.
Meanwhile, the stucco damage has worsened as has the moisture that has seeped into the interior woodwork.Business Response
Date: 06/27/2025
Customer will be contacted by end of next week for follow up inspection and stucco repair.Customer Answer
Date: 06/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, if I do not receive the agreed upon response as stated by Dreamstyle, I reserve the right to pursue further action.
Regards,
*** *******
********* *******Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DreamStyle did a restucco of my house in 2023. Early this March, we noticed some of the stucco peeling. I called, got a warranty case number, but every message I've left has not been return and problem persists. I did reach somene in mid-April who asked me to text photos of the problem to her personal cell number. Which I did. I have heard nothing from her or anyone despite additional messages.Business Response
Date: 06/12/2025
We received all the information needed and pictures. Customer will be contacted regarding completing the service needed.Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business sent us a subcontractor that was high on drugs even after assuring us that they drug tested all their employees. They contractor damaged our restroom and installed a broken bathtub and then came back to install another one and left our bathroom damaged and with materials all over our walls. Their project managers said we would receive compensation for the huge delay and for sending us the guys that were on drugs to our property and they are now ignoring my calls. My restroom is still damaged and dirty and they refuse to fix it.Business Response
Date: 05/30/2025
Team member to reach out by end of next week to discuss resolution with customer.Customer Answer
Date: 06/06/2025
Complaint: ********
I am rejecting this response because:Dreamstyle remodeling has not attempted to contacted me since they sent a message to the BBB complaint form.
Regards,
****** *****[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 06/13/2025
Install manager was in communication with homeowner today 6/13 and was sent pictures of concerns- they have a follow up call scheduled for MondayInitial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 4, 2020, I spent over $11k to have a garden window installed in my kitchen (it was installed in March 2021). It has a Lifetime Warranty. Unfortunately, I have had nothing but problems with it: two panes replaced due to condensation issues with the most recent one taking a year because the pane was broken during installation and then they lost the new pane in the warehouse, and warping of the inside of the window. I have had them glue the top, bottom, and sides 3 times but each year it warps again. My first contact, ***** promised a solution but he no longer works there. My current contact, *** PROMISED a solution back in JANUARY but I cannot get a call returned. I have left numerous messages with others in the company. I have sent pictures. A sales representative, *****, came by in February to take pictures to get someone to look at my issue but I have NEVER heard from anyone again. I love how much light I get from this window and how it makes my small, old 1920 kitchen feel bigger but it looks sooooo horrible that I am thisclose to just having it removed and starting over.Business Response
Date: 05/29/2025
Update from General Manager: Installation Manager reached out and left a voicemail for customer. Asked for some pictures of the issue --we have attempted to repair this several times and the issues keep coming back. We will be replacing the entire window. Once we receive photos we will submit a warranty claim through ******.Initial Complaint
Date:05/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
submitted a review here, Dreamstyle sends me a "generic" email on 4/25, about they are going to escalate my issue to the "higher-ups" and still nothing, no phone call or anything. One of my showers remodeled by this company is waiting to get re-done for the fourth time. Had both showers in my house remodeled, total cost, a little over $22k.Business Response
Date: 05/30/2025
Install manager reached out to customer and scheduled installers to go back out on 6/4/25 to redo restroom.Customer Answer
Date: 06/02/2025
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and will wait and see if they DO show up
Regards,
******* ********Initial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several years ago we decided to replace our tar and gravel roof with either a silicone or tpo roof. My experience living here in Santa Fe for 15 years now is that many companies here advertised expert service and extended warranty, then go out of business. I selected Dreamstyle remodeling expecting to avoid that possibility. However, when I called regarding a leak after the heavy snowstorm last fall, I was informed your company too has decided to discontinue tpo roof installation, however I was informed, you were maintaining a small warranty service group. Thanks for that. However, multiple calls for service have been unanswered. I stopped at your Albuquerque location and visited with one of your employees and after recording the details of my complaint, assured me I would get a phone contact regarding my service request. The contact date was Jan 4 of this year and person’s name was Tonya. The request was made on my behalf to ******* ****** , case number ********. At my request she included instructions for a service caller to provide a text message since we do not normally return calls from unknown callers. I’m asking for your help in helping us get two leaks repaired. Thanks for your help. ** *. *****Business Response
Date: 05/30/2025
Service coordinator called customer and left a VM and also texted the customer; trying to schedule roof repair for next Saturday or depending on customer's availability.Customer Answer
Date: 06/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Promised repairs have been ignored since October 2024.Business Response
Date: 05/30/2025
Service coordinator to call customer by next week to schedule service.
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