Complaints
This profile includes complaints for Dreamstyle Remodeling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 199 total complaints in the last 3 years.
- 91 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract for bathroom remodel
Agreement signed February 21, 2025.
Project contract was for $20,903.07. Paid in full March 28, 2025
The work to be completed included demolition of existing shower, removal of all debris, hardware, and fixtures. Install new wall panels, fixtures, glass panel, and floor pan.
The installer installed two pieces of hardware in the wrong location or did not consult with homeowner to discuss alternate installation sites for the hardware. Method of installation of the storage shelving prevents water from escaping from the hardware, creating a standing pool of water.
The shower handle panel is not affixed properly to the wall. When the shower handle is turned the panel spins freely.
There is a significant water leak between the shower wall and glass panel. Stabilizer bar was installed without homeowner's permission when salesman indicated it wasn't necessary.
Business Response
Date: 05/30/2025
Will call customer today 5/30 today to schedule service for service items. Customer signed off on placement of shower fixtures during post walk through with installer (I will attached signed completion form here)Customer Answer
Date: 05/30/2025
Complaint: ********
I am rejecting this response because:
I am the buyer and went against everything I know to be true about awareness and rejecting work that is unacceptable. The installer encouraged me to sign off on the post install check list. It's apparent that this will be used against me in order to obtain full reconciliation of the issue.When I pointed out the incorrect placement of the shower accessories to the installer, prior to signing off on the post install paperwork, he said, "live with this for a week and if you can't live with it, we'll make it right. There is a lifetime guarantee."
Then, post install, and after two uses in the shower, it was evident that there was a significant leak between the shower wall and the glass shower panel. When I pointed this out to the project manager during the quality control inspection, he said "it's just caulk." He offered to repair the caulk and I declined because I wanted all of the incorrect work to be done at one time.
Regards,
******* ********[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 06/12/2025
Project was completed and signed off on and got customer's approval at time of completion- see attached picture of finished work. GM to call customer and discuss issues.Customer Answer
Date: 06/12/2025
I am rejecting this response because:
The response states that the General Manager will be contacting me. If this contact is made, as stated, I will speak to the general manager regarding my existing concerns.Verbal update 06192025: The GM has not reached out to me. I have not received an update from Dreamstyle on the issue for the needed repairs. I feel that the GM is the only one that can resolve this to a mutual satisfaction.
Business Response
Date: 06/24/2025
The customer HAS been contacted to schedule the service items. The other complaints were disregarded by the AZ ROC investigator. Consumer has AZ ROC complaint open as well and we have been in contact with investigator as well.Customer Answer
Date: 07/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and, after referring these issues to the Arizona Registry on Contractors, I find that this issue resolved.
Regards,
******* ********Initial Complaint
Date:04/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shower was installed on March 24, 2025. Water doesn't drain or is extremely slow (6 hours). Repeated calls to resolve had one plumber come out who said that he needed specialized equipment. He never returned. I had **** ****** come out to try to resolve but they were unable to because the shower warranty was going to be in jeopardy. I'm handicapped and cannot use the shower as is, it's too dangerous with all the water. Still waiting on Dreamstyle Remodeling for their plumber to resolve the draining problem.Business Response
Date: 04/28/2025
Customer will be contacted by EOD 4/28 to discuss resolving warranty issue.Customer Answer
Date: 05/09/2025
Complaint ********: Issue is not resolved. Continued contact with this company either gets no response and/or no resolution. Last contact (5/2/25)said that they would replace the floor and shower wall to access the shower drain to clear it, but have received no response regarding if new materials have been ordered. I am a senior with a handicap and need to be able to use a shower that drains correctly.Business Response
Date: 05/30/2025
General Manager calling customer personally to discuss all problems and address concerns.Customer Answer
Date: 06/09/2025
So, the man from Dreamstyle arrived today and tried to clear the clogged drain, but, in the process of inserting the snake, and vacuuming out debris, a PVC pipe cracked adjacent to the clogged pipe. Water is leaking from the cracked pipe under my house. The man is on his way back to the office to show the manager pictures and request new materials so that the entire shower remodel is redone! Once the walls and floor are taken down, he will have better access to both the clogged pipe and the cracked pipe; fix those, be sure that water is draining properly, and then redo the shower remodel. Hopefully, it won't take another month!!! Please keep the complaint open at this time.
BTW, the supervisor, ****, was let go, so another supervisor will be coordinating this.Business Response
Date: 06/16/2025
General Manager called and left a VM for customer. Materials have been reordered- will be updating customer with ETA.Customer Answer
Date: 06/28/2025
I see that the file is closed. However, work is not completed. Materials were ordered on 6/13/25 and as of today, I have not been contacted foe a new installation date.Business Response
Date: 07/10/2025
Manager will provide customer an update on ETA before end of week.Customer Answer
Date: 07/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *********Initial Complaint
Date:04/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get replacement 2 window vent latch locks since 13 March. I have called numerous times . I have contacted customer satisfaction twice. Many promises of a call back but has never happened. I can't believe I am jumping through all these hoops for 2 white vent locks. Would really like the parts to be sent to me, and I'll have no problem installing them myself.Business Response
Date: 04/24/2025
This job is from 2020- we are sending the vent locks free of charge as one time courtesy. Customer being called today.Initial Complaint
Date:04/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Initial installation of bath remodel was performed well, with the exception of a 48" glass panel that was being installed instead of a shower door, that was not provided on initial installation. When the glass panel was eventually received, install was scheduled and the glass panel frame was damaged. Was told that a replacement was being ordered, and I have made numerous calls to ###-###-#### and spoken to *****, who explained that he has emailed procurement numerous times. On 4/18/2025, I visited the local Dreamstyle in Albuquerque and was given a number to warranty repair that I called. The rep on the phone told me that she needed to transfer me to a supervisor and subsequently transferred me to a woman that does not work for Dreamstyle in Northern California. I currently have a 102" shower rod and curtain that we are using. I need to know when I am going to get the installation completed. I would think that since I still owe 1/2 of the invoice that this would be a priority.Business Response
Date: 04/28/2025
Materials for this project and due this week , customer will be getting a call by EOD to schedule service to complete.Customer Answer
Date: 05/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was not provided final list of what features I purchased, this was supposed to be in an email but the email only was financing info.
Signed completion form on day of install based off verbal from contractor that all was completed and it looked good so I signed.
Realized the shower was not added width as we agreed upon and spoke to several people who said "we did not pay for extra width". However this was part of the verbal list of items purchased and no price change has been made.
I am still waiting on a receipt showing the dimensions prior, what we agreed to buy in order to confirm if I over paid.
I stupidly believed the project manager when she told me it is easier to sign off then route any complaints by way of a warranty claim.
She and the 3 others who said they emailed my paperwork never did and now no one is even answering my calls.
I understand they do not show itemized pricing but I should get a receipt showing what my appx $16k loan is covering I would expect?! Especially since everyone said they will send it.
Can you help?Business Response
Date: 04/18/2025
Sent customer's signed agreement (contract) to customer's email.Customer Answer
Date: 04/24/2025
Complaint: ********
I am rejecting this response because:
Work order was not correct. I would have caught this if I received a copy upon signing (was not given time to review bc "would receive copy to review"). Wasn't shown specifics before or after install and still had no copy to review/compare. Finally got copy and am flagging these errors.1) drain was not extended only the walls. That is ridiculous and company/installer should have flagged. Do not want to pay for wall extension cost.
2) charged to move drain position but since the shower pan wasn't extended they did not need to do that work. Do not want to pay for drain move because was not done. Contract clearly states this.
Still awaiting anyone from the company to contact or respond.
Contract attached.
Regards,
******** ********
*[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 05/01/2025
Project Manager calling customer to meet in person and sort out all issues.Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February 2022, Dreamstlye came to do a shower renovation. They completed the work and was satisfied. About 5 months later, the adjacent bedroom had a bowing and water sound underneath the hardwood. Come to fine out, the shower pan, drain, walls were incorrectly installed causing water damage to the adjacent room floor, walls, and baseboards.
The issue was brought up and it took about 4 months to get them to come and fix the floor, walls, and baseboards. The shower got completely redone (even though they wanted to only do the floor pan). I adamantly said the whole shower because no one knew where the leak was coming from exactly. Shower was replaced. During that new shower install or completion, the installer notified me that he couldn't get the glass door straight and to shut correctly or flush with the edges. We asked to have the caulking redone as it shouldn't be coming up as it does so easily.
Come 2023, the caulking starting to come up and this has to be the worst design ever because nothing drains to the drain but sits at the corners and just creates that pinkish color of dirty.
Come 2024, contacted them over and over to come fix the caulking again and shower door. Contacted in mid 2024 and have heard nothing and its 4/17/25. Keep getting the transfer to "appropriate" person at the front desk and of course got the voicemail. Leave a voicemail and nothing comes of it. No repairs, no call backs to see what they can do, no customer service at all. Also leave a service request with the website and I believe that goes into the furthest reaches of anyone in the company.
The Lifetime Warranty is a scam from Dreamstyle and they and their bank are in it for the profits and that's it. They have no customer service, and I wish I would have never had them touch anything in my house. Fixing small things goes a long way with customers and if I could follow any salesman around door to door, I would warn each household to not let them speak one word and to move on.Business Response
Date: 04/28/2025
Customer will get a call by EOD 4/28 to ensure completion and get something scheduled.Customer Answer
Date: 04/29/2025
Complaint: ********
I am rejecting this response because: On April 28, 2025, Dreamstyle Remodeling did not contact me by EOD as per their response. I carried my phone with me throughout the day and night and had no phone call and no voice mail to check. Once again, they underperformed and are not willing to contact the customer.
Regards,
******* ****[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 05/14/2025
Hello, I sincerely apologize for all the trouble that you have been going through with your bathroom and the delays in responding from our end, I will escalate this case to upper management and make sure it gets handled as soon as possible.Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July 2024, we had a kitchen resurfacing completed by Dreamsyle, purchased through our Costco membership. This came from Costco Lead ID ********. which was signed on 5/23/24. The Dreamstyle Lead # ***********
There were two door fronts that arrived damaged and we were assured that the replacement parts would be ordered and replaced. Shortly after the initial installation was complete, a piece of the molding came loose. We reported that along with the request for an update on the work. As of October 2024, no parts had been ordered and no additional work had been completed. In that month, we opened case number ********. We kept complaining over the coming months, including outreaching to Costco. Each time we call, assuming we get a callback at all, we have a new project manager who has no idea what's going on so we have to start over explaining the situation. Six months later, we are on the fourth project manger. We had someone come out in January 2025 to look at the property and clarify what is needed. Nothing came of that either As of April 2025, nothing else has been done. I want to get this resolved. We are not asking for any money back, only that the job be finished.Business Response
Date: 04/28/2025
Materials to complete the project have been ordered and customer will be receiving a call to update by EOD 4/28Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a lifetime warranty on a shower I paid over $13,000 on just 2 years ago. A part of the construction broke. They refuse to answer their phones for weeks. When I finally hit a hold of a human being (in sales) I was told I’ll get a call within 24-48 hours. It’s been a week and still nothing! They apparently don’t honor what they advertise!!!Business Response
Date: 04/25/2025
Install manager has attempted to call customer and left a voicemail; he will continue to try to get a hold of customer to resolve.Customer Answer
Date: 05/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If it is not taken care of however, a new complaint will be filed.
Regards,
***** ******Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
* July/August of 2023, company removed tub and installed a shower only
* The business was paid $13.038.82 for the work
* Shower installation came with a 100% lifetime warranty
* I originally called the company February 4th for warranty work for the shower that was installed.
It has begun to delaminate.
*Within a week, they sent an employee to inspect and he told my wife that the entire shower shell needed to be replaced and that's why we have a lifetime warranty.
* I have made at least 6 calls in the last 2 months and no one can give me any answers as to when it will be fixed. As a matter of fact, they showed my case closed after calling to check the status and couldn't tell me why.
* I just want my shower replaced since it started delaminating after 1-1/2 years and it gets very little use in the guest bathroom.Business Response
Date: 04/28/2025
Materials for this repair have been ordered and the customer has been contacted. We will be updating the customer accordingly with a time frame.Initial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2023 we completed room addition and kitchen remodel with Dreamstyle. At that time there was still a few items that needed to be fixed like a ceiling crack. We were asked to wait 1year for settling and they come and do all pending warranty work. In 2024 I reached out to them because the stucco on the room addition is coming off the wall. I informed them that I believe it’s being caused by leaking pipe they put. I have called them numerous time to get them to come and fix this matter before it gets more damage. Two calls back I was informed that a service ticket was submitted but nobody calls me. It’s been 3 months already.Business Response
Date: 04/28/2025
Customer will receive a call from GM by EOD 4/28.
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