Complaints

This profile includes complaints for Dreamstyle Remodeling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dreamstyle Remodeling, LLC

  5520 Midway Park Pl NE Albuquerque, NM 87109-5800

  
• 

  Dreamstyle Remodeling LLC

  3732 E University Dr Phoenix, AZ 85034-7212

  
• 

  Dreamstyle Remodeling Of California LLC

  8260 Miralani Dr San Diego, CA 92126-4343

  
• 

  Dreamstyle Remodeling LLC

  7430 2nd St Prescott Valley, AZ 86314

  
• 

  Dreamstyle Remodeling, LLC

  637 Osage St Denver, CO 80204-4205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January we engaged Dreamstyle to provide an estimate for converting one of our bathroom showers to a walk-in. After initial contact and some discussion we were happy with the proposal and opted to move forward with the job. $16K which is a lot of money but included new subfloor underneath the new shower and other features + a lifetime warranty. Components were made to order, took a couple months which they did accurately quote to us. During that time they were very communicative.
  The build itself was supposed to take one day, maybe into the second day but ended up taking two full days, which wasn't a big deal. However, there were several issues that occurred during installation, some of which were minor and could be resolved but the rest we've basically been trying to get correction on for months now and have effectively been ghosted by Dreamstyle.
  Problem A: the installer had to modify portions of the wall under the shower, and in doing so caused it to warp. Now, the pocket door between the adjoining laundry room and the bathroom won't close properly - it scrapes due to lack of clearance. The installer tried to claim it was like that before. The project manager offered $200 credit if we have it fixed on our own, which is inadequate. Nobody will touch that wall for less than $2000 and most won't touch it all at citing that it would void the warranty. Multiple calls over several months, I left messages (since the project manager was never available) to inform them that we won't take the credit but rather need them to come back and fix it. No response.
  Problem B: the shower doesn't drain effectively. We think the slab or bottom wasn't placed at the appropriate pitch because the water just sits there, there's not enough slope for it to drain by itself so we have to squeegee it.
  Problem C: water splashes outside the shower when the slider is closed, because the door tracks have inadequate rubber trim on them that doesn't actually block the water from escaping.

  

  Business Response

  Date: 11/25/2022

  Good afternoon, 
  Thank you for bringing these concerns to our attention. 
  Our General Manager, Jeff I. and your project manager, Doug E., have been in contact and we have you on our schedule to begin the work to resolve these issues on 11/30/2022.
  If you have any questions between now and then, please don’t hesitate to reach out to your support team @ ###-###-#### for Jeff or ext ### for Doug. 
  We appreciate you giving us the opportunity to make this right. 
  
  

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dreamstyle came out and performed a tub and shower remodel for me less then one year ago.
  The tub is now cracked. There is a lifetime warranty. I have been trying to get some one out to our home for a repair and or replacement. This has been nearly impossible. My phone calls are never returned. I had to go in person to their office. Finally, someone came out and took a picture. It has been over a month since the picture was taken. No communication is coming from Dreamstyle. I keep calling to try to resolve this issue. Either no one answers or I am given a promise that someone will come out next week. No one ever shows up and I have to start over with leaving messages that do not get returned. It has been over seven weeks since I first reported this issue. We cannot use our shower, Dreamstyle knows this but does not seem to care. What good is a warranty if they do not honor it.

  

  Business Response

  Date: 10/21/2022

  Good
  afternoon *** * **** ************ 
  Thank
  you for your message.
  Our
  operations team has been in contact and we have you scheduled for service
  Friday, 10/21/2022 for a temporary patch while we await the replacement tub
  from our supplier. We expect to have your new tub in our warehouse by the first
  week of November.
  We
  thank you for your patience and appreciate you giving us the opportunity to
  make this right.

• Initial Complaint

  Date:10/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/9/22 I signed contract for Dreamstyle to replace the shower & wall around my tub. They were also to install the glass shower door. Was told when I signed contract that it may be the end of July 2022 before product would be delivered. When the product came in they installed my shower on 8/9/22. Imediately after the shower install they would have someone come out to measure for shower door, it would take 1 1/2 - 2 weeks to have the shower door complete. No one called so I called on 8/16/22, appointment set for 8/1`7/22 for shower door measure. No one showed , notifed sales rep & customer service, set the appointment for 8/20/22 at 7:00 a.m. By 7:30 a.m. no one showed, Notified my sales rep who contacted someone at the company. He finally showed up at 8:00 a.m. He measured shower, told me it would be 1-1/2 - 2 weeks. I called **** on 9/7/22 since I had not heard from anyone. Was told the order had 2 "glasses" with my order - one clear, one rain. Called again 9/8/22, left message for **** - no reply, Called, left message for ******* - no reply. Text my sales rep, told her I had no glass doors & no return phone calls & I am heading to surgery soon. I called on 9/9/22 & talked with ***** who said couldn't get any information. I called ******* on 9/19/22,was scheduled to have glass doors installed on 9/21/22 *** showed up on 9/21/22, said they were the wrong door. Said he would reorder the door, they should be in in 1-1/2 - 2 weeks. I have called & text, told the glass would be in 9/30/22, then told 10/5/22, Was told today it would be 10/7/22. It has been 2 months since the install and the doors should have been installed. If not installed by 10/7/22 I would like glass door part of contract cancelled and refund of $1,000 for my inconvenience. I will be in for major back surgery 10/10 & made it clear I need to have it done before then STILL NOT DONE!! They were notified of exact surgery date on 9/21 IT IS IMEPERATIVE I HAVE A WALK IN SHOWER!!!

  

  Business Response

  Date: 10/06/2022

  Good
  afternoon **** ****** 
  Thank
  you for your message.
  We
  received your shower glass this morning and we have you scheduled for
  installation tomorrow; Friday, October 7, 2022.
  Your
  Project Manager **** can be reached at ************ ext. 491 if you have any
  questions about your appointment or project.
  Thank
  you.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father apparently engaged in communications with Dreamstyle to remodel a small bathroom and shower in February 2022. He gave them a check for $1000 as a deposit at the beginning of March 2022, which was promptly cashed. My father passed away one month later. Since then, we have been in communication with Dreamstyle to get refunded for the $1000 deposit for the following reasons:
  
  1. Since mid-December 2021, my father had to be admitted to the hospital at least 3 or 4 times before his passing in early April 2022. In their desire to make money, Dreamstyle apparently had no reservations about doing business with my father, who was already ill at the time. My father kept very good records of any business dealings, yet we were unable to locate any written contract between my father and Dreamstyle. Additionally, the amount they were charging to remodel a small bathroom with shower seemed exorbitant (not sure of the exact figure, but somewhere around $15,000+)
  2. In mid-August, we were in contact via email with a Dreamstyle representative Candace B****. She asked us to email a copy of my father’s death certificate as part of the process for a refund of the deposit. We promptly sent the death certificate as requested. In an early September phone call, we were informed by a male manager (name unknown) at Dreamstyle that they would not refund the $1000 deposit and that Candace B**** (our prior liaison in discussions for the refund) had suddenly left the company.
  
  As described above, we believe our circumstances are unique and should not be subject to the typical rules regarding deposits. We strongly believe the $1000 deposit should be returned to us.

  

  Business Response

  Date: 10/04/2022

  Good morning Mr. ********, 
  Thank you for bringing this to our attention. 
  We are sorry to hear of your father’s passing. Our management team has reviewed your message and we agree to cancel without fees and refund the deposit in full. Please provide legal documentation stating who has financial authority over your father’s estate.  Once received, we will refund promptly.
  Please reach out to General Manager, Chris C. at ###-###-####, **** *** once you have obtained the requested documents so we can issue the refund. 
  We appreciate you giving us the opportunity to make this right. 
  
  

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if they follow what they state in the reponse.

  On the same day that I was notified that the business had responded on Tuesday, October 4, I emailed manager Christopher C****** with the document he requested.  I had asked for an estimate of the time that I can expect to receive the refund.  By Friday, he still had not responded, so I called him, but he was not in the office and I had to leave a message.  Today, he responded by email (6 days later).  He stated it would take 10-14 days meaning I will expect to get the check no later than October 24, 2022.  Once that day arrives, I hope I can say that the situation is truly resolved.  

  
  Regards,
  
  
  
  ***** ********, ***

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract with this business in December 2021. Install was done in March 2022. We have had nothing but issues with the installation of 2 shower stalls. The first installer who was said to be a "licensed Contractor" did such a poor job with this install and overall quality of work. The General Manager who saw photos of the work personally called us about it. I did question the installer regarding several things and was told that it was supposed to look that way. He also left a huge gap in the drywall where he cut to install the panel wall for the left side. He then proceeded to tell me that he did me a favor and set the panel into the wall but it was completely uneven. The shower door that was installed for that bathroom leaked a ton of water. Was told again that it was not their error however the walls were not level and completely uneven due to the poor quality of the install. The installer did not change the drains and the shower pan would have eventually gave out. They did attempt to fix the situation with ripping out both shower stalls and sent a new installer but were still having issues. I called and spoke to ***** at the company on 8/19/2022 and still have not heard from anyone. I am just frustrated with this entire process. I did not even mention the damage to the walls the 2nd installer did. Now the water temp control handle is broken spinning in circle and water is pouring out of showerhead. I regret using this company and the selling point was "licensed contractor" does install. they are basically guys trained to do the work and are employed under their license so they are presented that way. Huge sham!!! Poor quality install, ongoing unresolved issues, poor response from company, faulty products and poor customer resolution. I just want my bathroom showers to be done the right way and to work properly. Original work 3/2022, tear out and rebuild 6/2022 and still waiting for things to be corrected.

  

  Business Response

  Date: 09/21/2022

  Good
  morning *** ******,
  Thank
  you for bringing these concerns to our attention.
  Our
  GM, **** *******, spoke with you yesterday and discussed the adjustments and
  upgrades to be performed to resolve these issues.
  Please
  give **** a call on his cell (provided in the email he sent 9/19/2022) at your
  convenience to schedule this service for a date that suits your schedule.
  Thank
  you for giving us a chance to make this right.  

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract on 8/8/22 for two new windows without grids. We were told that the contract was contingent on approval from our HOA. The HOA denied our request on 9/1/22, saying that we have to have grids on all our front facing windows (5 total) Dreamstyle is not allowing us to cancel the contract and refund any of our $650 deposit. They are giving us 2 options:1) add grids (we do not want grids)2) do all our front facing windows without grids (we do not have money to do that at this time. I told them I wish to cancel and we will revisit windows when we can afford to do all of them in the style we want. I have communicated with a lady in the office as well as the salesman regarding cancellation, and was told by both that a manager would reach out. I haven’t received any communication from a manager as of today 9/12/22In addition to not allowing us to cancel and refund any of our deposit, they are threatening to charge us 33% of the total job cost. I spoke to the salesman last Friday and he confirmed that no production of the windows has begun.

  

  Business Response

  Date: 09/21/2022

  Good
  afternoon *****,
  Thank
  you for your message.
  Upon
  review of your project, we understand your HOA has very specific requirements
  for the project and how it must be executed. We understand that the
  requirements are not your preference for the appearance of your home, and this
  is the reason you wish to cancel.
  We
  are willing to make an exception to the terms of the contract and agree to cancel this project without the standard cancellation
  fee. However, due to the requirements being something that Dreamstyle can
  easily accommodate, your deposit payment will be forfeited.
  Please
  contact our GM, Chris C. at ###-###-#### to discuss the next steps.
  Thank
  you for contacting us and we look forward to speaking with you soon.

  Customer Answer

  Date: 09/24/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:I do not agree that we should have to forfeit our entire deposit of $650. If Dreamstyle agrees that we can cancel the contract, why are we being forced to forfeit the deposit? Why does Dreamstyle get to keep the deposit for a job that cannot be completed? I understand that there may have been some minor costs to the job and that I do not expect to get 100% of the deposit back. However, I do feel we should be entitled to at least 50% of the deposit.
  
  
  
  Regards,
  
  
  
  ****** ******

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  

  Business Response

  Date: 09/26/2022

  Good
  afternoon Mr. & Mrs. ******,
  We
  agree to cancel the contract without the standard cancellation fees.
  However,
  because the HOA requirements are something we can accommodate, but is something
  you have decided you do not want, we will be retaining the deposit to cover our
  admin, measure & permit fees incurred for this project.
  Thank
  you.

  Customer Answer

  Date: 10/13/2022

  Second rebuttal:
  We do not agree that Dreamstyle should be able to keep the entire deposit. Without the approval from our HOA the contract is void.
  
  ****** ******

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchandise: F-1325x Swim Spa
  Swim Date / Test-drive: 24 Apr 2022
  Purchase Date: 25 Apr 2022
  Delivery Date: 29 Jul 2022
  Total Amount: $25,595.50
  Dreamstyle Remodeling (Sales Rep Jonathan J********) committed to providing a Swimspa with adjustable Hydrotherapy jets which adjust from the spa seats, to bench seating within the tub. Additionally, we were promised both verbally, and in writing via the F-1325x Swim Spa data sheet, that the two river jets (which a swimmer swims against) would "Allow you to swim at beginner levels and gradually up to advanced levels. You can adjust the river jets, which will enable you to customize your workouts". However upon delivery and installation of the Swim Spa, it was determined that the River Spa jets do not adjust to different speed levels as demonstrated on 24 Apr 2022 when both my wife and I tried the demonstration model on the showroom floor. Although the showroom model is different in size as compared to the one purchased, we were assured that the only difference would be in size of the tub, as well as 2 river jets instead of three, leading us to believe the river jet speed could be adjusted. Additionally, the delivered F-1325x Swim Spa hydrotherapy jets do not allow for diversion between the spa seats to the bench seats, rather, the diverter only diverts pressure from the left spa seat and bench seat, to the right spa and bench seats. Although the River Jets can be angled to different levels, this is not the same adjustment which was demonstrated to us on the showroom floor.
  
  Upon realization that our delivered swim spa was different than what was sold, my wife and I met with our original sales rep (Jonathan) in-person on 1 Sept 2022 to describe the nature of our problem and seek a repair-in-place or exchange solution. We were directed to consult with his management (Mr. Tom C*****) as there was nothing Jonathan could do. Jonathan also went on to proclaim that we are not the only customers which have come back unsatisfied.

  

  Business Response

  Date: 09/27/2022

  Good afternoon,
  Mr. *****,
  We have
  reviewed your project and have determined that the product delivered and
  installed is 100% in compliance with the product sold in your contract,
  including manufacturers specifications.
  
  Dreamstyle
  believes the complainant is not operating the unit as designed and is experiencing
  the issues mentioned due to user error.
  
  Dreamstyle
  is here to help, please call Larry C. @ ###-###-#### for further assistance
  with your unit.
  
  Thank you
  and we look forward to speaking with you soon.

  Customer Answer

  Date: 09/28/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  This is simply not true. As mentioned in the original complaint and within the contract attached, the showroom model presented to us and guaranteed by the salesman (Jonathan) allowed for the adjustment of the river jet's velocity. The delivered model does not. I do not accept this response and will continue to seek settlement with Dreamstyle over their deceitful practices. 

  
  
  
  Regards,
  
  
  
  ****** *****

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  

  Business Response

  Date: 10/04/2022

  Good afternoon Mr. *****, 
  Thank you for your message. 
  Our CEO, Larry has been in contact with your regarding your Swim Spa to demonstrate the features and capabilities of this particular unit. 
  Please reach out to me  @ ###-###-#### and I can connect you with him for one-on-one assistance with your Swim Spa. 
  Thank you and I look forward to hearing from you soon. 
  
  S. A*******
  Senior Operations Assistant

  Customer Answer

  Date: 10/05/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I have already had a one on one discussion and email with Mr. C*****. Aside from addressing our original complaint, there has been no reconciliation regarding the discrepancy of the spa that was delivered, vs the one that was guaranteed and demonstrated on the showroom floor and within the attached data sheet. 

  I will continue to reject these responses until such time that a settlement can be met. 

  
  
  
  Regards,
  
  
  
  ****** *****

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a shower install that has a lifetime guarantee. The installation of the glass adjacent to the door has a serious shimmy in it. Representatives of the company (***** ********) came out to look at it months ago and agreed it needed to be fixed or replaced. He and other members of the company are now not returning my calls. This rebuild cost about $12,000. We financed it from a third party at their suggestion. We continue to pay the monthly. What is our recourse at this point?

  

  Business Response

  Date: 09/21/2022

  Good
  afternoon *** ****** 
  Thank
  you for your message.
  Your
  project manager, ***** *. was out last week for a quality check on the
  installed components. During the inspection, the door was inspected and
  determined as satisfactory. ***** offered to add a grab bar for added security,
  which you declined and countered with requested
  an upgraded door at no additional cost.
  We
  want you to be 100% satisfied with your new bathroom and we are willing to find
  a resolution for you, however, we are unable to make any adjustments to your
  installed project free of charge.
  Please
  reach out to your project manager to discuss if you have any questions; ****** ************ * ***
  Thank
  you.

• Initial Complaint

  Date:09/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 6, 2022
  Remodel two bathrooms. Install date 7/27/22.
  Paid $16,743.30 on 4-6-22, started work on 7/29/22, and paid an additional $16,743.30 on 7/29/22. On 7/30/22 the work was stopped because the company ordered the wrong door for one of the showers. It required a 48" wide levity door and the installation of two additional shelves. The installer told me that it would take 2 weeks to get the door. On 8-31-22 I called the company and talked to ***** who called the ordering department while I was on the line and was told that the door previously ordered arrived broken and a new one needed to be re-ordered and it would take 6 weeks. Why 6 weeks when the last door came in only 2 weeks? I have one shower door and one shower curtain.

  

  Business Response

  Date: 09/08/2022

  Good
  afternoon, *** ******,
  Thank
  you for your message.
  We
  apologize for the delay while we awaited the replacement door for your project.
  The materials have arrived and we have you scheduled for installation on
  Monday, September, 12th.
  Thank
  you for giving us the opportunity to make this right.

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Dreamstyle Remodeling in Denver, headquartered in Albuquerque New Mexico on May 14th 2021. Yes one year and three months ago as of today August 30th 2022. I'm now waiting for the third shower install due to faulty material not adhering to the shower wall both times. Quality of the first install on October 29th 2021 was marginally acceptable as well. The second install was June 6th 2022. I'm yet to hear from anyone with Dreamstyle in a managerial/decision making position as to how Dreamstyle will rectify this matter. From the beginning the product selection and installation process was misrepresented by the sales person, and additional project services were promised and not performed. I submitted a registered mail request to Dreamstyle for contract termination due to the lack of customer service on September 13th 2021 and it was denied September 29th 2021.

  

  Business Response

  Date: 09/06/2022

  Good
  afternoon Mr. ***,
  Thank
  you for bringing these concerns to our attention.
  We
  have identified the issue as manufacturer error.
  During
  the site visit from our Operation Manager on 9/2/2022, we were able to identify
  an alternate manufacturers product that is to your satisfaction as a
  replacement.
  As
  part of our lifetime warranty and our commitment to customer satisfaction, we
  will install the new wall panels at no cost to you.
  Thank
  you for your patience and thank you for giving us the opportunity to make this
  right.

  Customer Answer

  Date: 09/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ******* ***