Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been following up on the refund since May 5/17/2024.
  First I was told refund takes 7-10 days and credit will be applied to the same card from which the payment is made.
  
  After waiting for about 10-15 days called back the response was for some reason the credit transaction is not accepted by your card bank we will send you and electronic transfer and check your email for Junk mail if needed but funds will be transferred in 10 days.
  
  No response and no refund or email and now the phone is not being received.

  Business Response

  Date: 07/30/2024

  Hello ******,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 08/02/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Regards,
  
  
  
  ****** ***
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 08/20/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 08/24/2024

  Complaint: ********
  I am rejecting this response because:
  Regards,
  ****** ***
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
  

  Verbal Update 09092024: Refund not received
  

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/2024, I received an email that my order had been shipped and credit card charged for $59.99 and $ 239.88 for a total of $299.87. I called the company on the email on 2/8 as that is when I saw the email. I explained that I did not order this product. I was trying to order a completely different product for $59.99, nothing CBD related.
  The customer service representative said the products had already been shipped and tried offering me a discount on something I did not want or order.
  I returned the products unopened to the return address indicated with a letter asking
  for a refund. I did not get a response so sent another letter to the main business address. To date, I still have not received a response from the company.
  I have copies of the letters sent to the company along with the mailing receipt for return of the products.

  Business Response

  Date: 07/23/2024

  Hello ******,
  
  We sincerely apologize for any inconvenience this may have caused you. To ensure we can assist you efficiently, we kindly ask you to initiate a three-way call with your bank to verify this case. This step is necessary for us to proceed with your request.
  
  Please contact us at ***** ******** along with your bank to facilitate this verification. Unfortunately, we are unable to assist you further through email until we can confirm with your bank that there is no ongoing dispute related to this matter.
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  
  

  Business Response

  Date: 07/30/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  

  Please call us along with the bank on the other line to ensure that we can provide you with the best possible assistance. This way, we can discuss additional options while also receiving confirmation from your bank that there are no ongoing disputes.
  

   

  Customer Answer

  Date: 08/02/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  As I indicated, I  do not have 3 way calling option on my phone. To add  this option to my phone,  would be an additional cost to me.  Per my conversation with my Bank, they do not initiate 3 way calls with outside vendors or companies.

  I am asking for another solution. Perhaps, a certified letter from the Bank. Is there no way on the business's end to verify if a request for refund has already been disputed or refunded?

  
  Regards,
  
  
  
  ****** ********
  
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi ***** ******,
  
  This email is to inform you that $149.99 has been refunded to your Mastercard **** for order #**********
  
  Please find the summary below.
  
  
  Payment: Mastercard  **** 
  Refund Amount:$149.99
  
  Refund Date:04/08/2024
  
  Transaction ID***********
  
  This was not refunded & I was told it would be there 10 days to 2 weeks.
  It's been a month.

  Business Response

  Date: 05/20/2024

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As per checking, your account was canceled and refunded $149.99 on 04/08/2024. Your refund details are provided below.

  04/08/24  10:41am Refunded txn: ********** for $149.99
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  

  
  

• Initial Complaint

  Date:04/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I answered an online ad about CBD Gummies for overall fitness and weight loss. I was mainly interested in the weight loss and curbing my appetite, They offered materials that went along with the order for the gummies.
  
  I ended up ordering the 6 pack of gummies to get the lower price per bottle if I decided to keep the product. Afterall they were advertising to use as much as you wanted and if you felt it was not working, you could return what ever was left plus the empty bottles for what was used and you would receive a full refund.
  
  I ordered the gummies on new years eve, 12/31/2023. The shipping date was 01/02/2024. Shortly afterwards the 6 jars of gummies arrived but no additional information. I took one gummy per day with a meal as directed. After two months, I felt no difference than before and my weight was the same.
  
  I stopped use and decided to return what was left plus the two empty bottles. I procrastinated for a while, about six weeks, and then found the shipping confirmation in my email and checked my bank account for the same time and found the charge of $239.88 to GETBIOBLEND. I called them today 04/14/2024 and now they say the Items must be returned within 30 days of purchase which is not how it was advertised. Even if it was special advertising on New Years Eve, and now it has changed a few months afterward, I think it was false advertising at the time I purchased the product. I have four bottles remaining and unopened which I would like to return and receive a full refund as originally advertised.
  
  Regards,
  
  ****** ***** *******

  Business Response

  Date: 04/16/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 04/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  **
  **** *******

• Initial Complaint

  Date:04/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 bottles of this product. I never ordered more. I have been sent mire product and charged for it. I did not want mire of the product.

  Business Response

  Date: 04/05/2024

  Hello,

  We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
  
  

  Business Response

  Date: 04/08/2024

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent April order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:03/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First transaction 01/22/24 $239.86 They sent 6 bottles to my home with instructions on back of bottle TAKE ONE PILL A DAY. They had claimed it helped DIABETICS NOT SO, nothing on bottle when you read it. I was out of town and they sent a second set of 6 bottles of the same product, took $239.86 from my bank account with out my permission on 02/20/2024. I just returned home from out of state as my daughter is terminally ill to have a third BOX OF 6 BOTTLES sent to me arrived 3/20/2024.
  I called customer service what a SICK JOKE every one had a different story.
  1. Well you signed a contract to send you the product EVERY MONTH, NO I DID NOT NOR DO I HAVE A COPY, Plus there are only 30 to 31 days in a month so why was I SENT 6 BOTTLES containing 30 pills EACH with instructions to take ONLY ONE PILL A DAY.
  2. Not ONE OF THE 3 BOXS I received that contain 6 BOTTLES EACH HAD ANY PAPER WORK IN THEM, One has to ask WHY NOT???
  3. Customer service is in the SOUTH PACIFIC, one girl offered me $50.00, then the last young man DILSON, said well it must be returned with in 30days? news to me I will give you Half of what you were charged for Feb & all of March back. I told him NO I want it all back I will return the entire 18 bottles, address given on box is A P.O. Box ****** ******** ******* *********** 4. I am 76 years old so there are laws of using US Mail to RIP OFF SENIOR CITIZENS THIS IS FEDERAL OFFENCE IS IT NOT.????.
  So much for pretending that they were the two girls who received money from investors on SHARK TANK???.
  I live on social security only and would like my money paid back in FULL by a check as I cancelled by debit card, to stop them from ripping me off again.
  Thank you for your help. Send me a fax number so I can send you a copy of the First order
  ********** - note they never sent the other 2 but they just took same amount from my Credit Union account with ******** ******* ****** ******

  Business Response

  Date: 03/26/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  We issued a refund of $258.77 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ******************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

  Business Response

  Date: 03/28/2024

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 03/28/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: I have been royally screwed AT NO TIME WAS I INFORMED EITHER IN WRITTING OR VERBALLY that I would receive this product EACH AND EVERY MONTH??? NOR DID I receive any paperwork in any of the THREE BOX'S YOU SENT TO MY HOME AND CHARGED TO MY BANK ACCOUNT.  I was not at home when the second box came as I was out of state my daughter is terminally ill. Then I had just arrived home when the third box appeared.  NOTE all eighteen (18 ) bottles  were returned to your address - Returns center Shipping Dept. **** **** *** ****** ******** ******* ****** Certified mail : **** **** **** **** **** *2. Dare say you will use them to rip off another person as NONE OF THE BOTTLES WERE OPENED - on the bottom they claim good until 2025 or 2026. As a senior citizen living on Social security I can not blow money off like this, I( as a diabetic I was lead to believe it would help me NO SO a big fat LIE. I need a full refund of $719.64. I have to ask the phantom owner of this company would you do this to your grand mother??

   Very interesting I have found five different phone numbers used by your company, when I called the last one I asked is this the warehouse in Florida and the young woman slammed the phone down in my ear. I had just finished responding to the email sent by Bio Blend directly to my home email when I received this from the BBB. I am sure the BBB will send it on.

  Regards,

  **** ** *******
  
  

  
  
  
  
  
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed $129.88 on Feb 15. When I placed the order it was supposed to be one bottle of 300MG gummies for 59.95 and receive an additional bottle free. This item was advertised to help ED and they havent worked yet. I would like to return them for a full refund or have the price of the second bottle that was supposed to be free, refunded to my credit card.

  Business Response

  Date: 02/28/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a one-time courtesy, we went ahead and issued a refund of $129.88 today. You should see a credit in your account in the next 5-10 business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:02/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 1/20/04 I purchased this item expecting by three get three free. Then they charge me full price company will not respond. I did receive the product still have not opened hoping to either return or get partial refund.

  Business Response

  Date: 02/20/2024

  Hello *****,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a one-time courtesy, we went ahead and issued a refund of $239.88 today. You should see a credit in your account in the next 5-10 business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ice saw information about by a blend on the computer and I wanted to get one bottle. Instead of one bottle I got. Six bottles and two bottles of CBD oil. This was approximately December 26. I called the company and they said they could not do anything about the fact that I was charged the $229 so I filed a dispute with my credit card. I got $119 credit but not the entire amount. I still have all of the product and I want to receive the money that I paid for the product back.

  Business Response

  Date: 02/15/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  I've looked into your account, and as per checking we already processed the full refund of $299.87 back to your card. We processed a refund of $119.94 on 12/24/2023 and an additional refund of $119.94 on 12/27/2023. You can also coordinate with your bank on the refund that was processed. However, the charge $59.99 had been voided upon your request to cancel the Bio Blend Oil on 12/24/2023. Meaning the charge was cancelled before it got settled through your debit/credit card account and the hold should drop within a business day or until the process has been completed.

  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 02/18/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: I do not show any credit on 12/27/23 for 119.94. I do see a credit for 119.94 on 12/24 and one for 59.00.
  
  
  
  
  
  
  
  Regards,
  
  
  
  ***** ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 02/21/2024

  Hello *****,
  
  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department and found out that there was a system error. I went ahead and processed your $119.94 refund and you will receive it via E-Check. Please check your email (******************) within 7-10 business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/3/24 i purchased 2 bottles of CBD gummies. The order was for $142.49. I dont take these supplements everyday, but regularly. The following month, i was charged again $142.49, of which i did not order more of the CBD gummies. When i realized my credit card was charged again, i called Bioblend to complain. They said i was on a recurring charge every month. This is not true and i was not told that when i made my original purchase. I asked to have my recurring plan cancelled, espically since i never agreed the be charged every month. They said i would have to return the bottles i was charged for, which i have not recieved yet. They said to return the bottles and they will refund 50% of the purchase. I expect to be reimbursed 100% since i never agreed on the purchase to begin with. I would like the BBB to step in and get me all my money back. This company used a deceptive practice of billing, since they have my credit card from the original purchase.

  Business Response

  Date: 02/06/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program

  As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $71.25 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within 5-10 business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made..
  

  Customer Answer

  Date: 02/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ******* ********