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Business Profile

CBD Products

BioBlend CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/23 I ordered 4 bottles of BioBlend CBD gummies at $59.99. My credit card was charged $239.99 and I keep getting charges and more bottles I never ordered. Please I need to cancel and refund my money and send back your bottles they are not working for me

    Business Response

    Date: 02/12/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $239.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 bottle of gummies so I can try them out, and as soon as I placed the order, I received an email saying they charged me $239.00, It was supposed to be $69.00. I imediatley called the customer service number, only to be treated like I had no rights. I was trying to tell the representative what happened, only to be told they couldn't find my order, I gave them my order number, address, my name, so to no avail I has no choice but to call my credit card and put a dispute on the bill. The next day I received an email that it had already been shipped, after I asked them to cancel the order, then yesterday I received the order, I called customer service again and told them I would like to return the product, they said since there was a dispute on the charge that I couldn't return it that the only way they would let me return it is only if I dropped the dispute. I tried over and over to make them understand that I was charged way to much and I wanted to cancel or return. The service department was very rude and disrespectful. I want to make sure I am not charged for this product

    Business Response

    Date: 02/06/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

  • Initial Complaint

    Date:01/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunday January 21 St about 6:30 . misleading ads. Said 2 for 64 dollars ended up 129..oo.i cancelled within 20 minutes. But they give me run around. The tried to say they would take 40 dollars off. but I said no.

    Business Response

    Date: 02/05/2024

    Hello **,

    We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

    We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.

    As a one-time courtesy, we went ahead and issued a refund of $129.88 today. You should see a credit in your account in the next 5-10 business days.

    Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    Customer Answer

    Date: 02/08/2024

    Complaint: ********



    I am rejecting this response because:



    Because they lied my credit card company said this was a bad company. But it over now thank you BBB you was a big help. 



    Regards,



    ** ******** ***********************
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:01/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one item from the company and they sent and charged me for four. Tried calling and emailing. My bank alerted as fraud and I canceled, but the order was placed again and went through anyway.

    Business Response

    Date: 02/05/2024

    Hello *******,

    We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

    We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.

    As a one-time courtesy, we went ahead and issued a refund of $189.88 on 01/25/2024. You should see a credit in your account in the next 5-10 business days.

    Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

    Customer Answer

    Date: 02/05/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ******* ******

  • Initial Complaint

    Date:01/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged my credit card for products not ordered by me

    Business Response

    Date: 02/05/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund of $299.87 on 01/26/2024 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 

    Thank you

  • Initial Complaint

    Date:01/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order CBD gummies online, which are not to my satisfaction. they have ingredients that are sensitive to my stomach. The sale pitch online was not factually and truthful. The claim was that the price was competitive, which it is not. They used a celebrity to lure me in, which I'm sure he did not condone. I researched the company after I bought the product and found negative reviews/complaints. Bottom line is I have no intention of taking these for health reasons, based on the ingredients. I did talk to rep for the company, she was offering a partial refund. I was upset at that point and hung up. Have since replied via e-mail to the company.

    Business Response

    Date: 02/05/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

  • Initial Complaint

    Date:01/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product to try in December 2023. 6 bottles were shipped for a 6 month supply, Jan. 18, 2024 I received 6 more bottles. I DID NOT ORDER THIS PRODUCT. I was charged $239.88.
    I NEVER SIGNED UP FOR AND AUTO DELIVERY. I to called the number on the packing slip and it says try again.. This whole thing SCREAMS SCAM!!!!!

    I WOULD LIKE CONFIRMATION THAT I WILL NOT RECEIVE ANY FURTHER DELIVERY.
    AND CREDIT ON MY CREDIT CARD.

    THANK YOU

    Business Response

    Date: 02/05/2024

    Hello *****,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $239.88 on 02/04/2024. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I told my bank immediately this was not a valid order and I was not purchasing it because they doubled the price. The bank gave me the company phone number and said to call and complain. Someone listened to my complaint and said nothing. Several days later I got a shipment of 6bottles of this purchase I rejected and my account was charged anyway at my bank who claims the company said I validated it as purchased! Now BioBlend CBD is refusing to answer my call and email complaint requiring a refund of my $239.88.

    Business Response

    Date: 02/20/2024

    Hello ******,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

    Customer Answer

    Date: 02/21/2024

    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards, 



    ****** *****

  • Initial Complaint

    Date:01/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BioBlend advertized a $60 introductery price then charged 239.88. Then a month later I see another 239.88 I am being charged. I did not sign up for any repeat purchase and was overcharge just seeing now for the first purchase.

    Customer Answer

    Date: 02/09/2024

    Returned merchandise, received refund. I still think the repeating sale is too hidden in the fine print

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-22-23 I ordered BioBlend Gummies( 6pac) for #239.88 (Order# **********). The next morning, I googled BioBlend CBD and was OVERWHELMED with the complaints of “fraud”, “false advertising (as seen on Fox News)", “scam”, etc. I immediately called "customer service” to cancel the order. “****” (the customer serv. rep) said the order had already been processed and shipped.
    I then told her immediately that I wanted to process a return, and why (scam/fraud) and insisted on a RMA (Return Merchandise Authorization) number which she hesitantly gave me after offering a substantial discount to keep the gummies. I refused. She gave me the RMA (#****************), along with detailed instructions; not to open the carton, write the RMA # on the package, and send it back. She stated that I would be refunded the purchase via Credit Cart w/in 5-7 days after received by the Return Department. I took the unopened package IMMEDIATELY, to the post office within the hour after I received it. I have all the documentation via email (********************) from them; Receipt of purchase, RMA # and instruction. Today (1-11-24), I called them inquiring why I had not ben issued a credit as I was assured. She said she would process the credit now, and it would be 7-10 days before my CC company would credit. She then stated she is “processing my return for $179.99”. I paid $239.88! She said a $10 per bottle ($60) re-stocking charge was being assessed “per their Terms and Conditions”. The TERMS AND CONDITIONS (11 pages of basically “you’ve been scammed, and here is how you can file for a State Arbitrator to here your case and the maximum $’s they would be accountable for; etc, kind of thing); SAY’S NOTHING AT ALL A RESTOCKING FEE for return of the product.

    I would like BioBlend CBD company to refund my $60 "restocking fee”!

    Business Response

    Date: 02/20/2024

    Hello ******,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    We went ahead and issued an additional refund of $59.89 today, as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

    Customer Answer

    Date: 02/21/2024

    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ****** *********

BioBlend CBD is NOT a BBB Accredited Business.

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