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Memento Vivere

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 149 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Haven’t shipped my order or heard anything about my order since The day i placed it on April 4th, and I want my refund for not getting my order within the 14 business days it should’ve at-least taken to ship, and it hasn’t even shipped yet at all.

  • Initial Complaint

    Date:04/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    •Date of transaction: February 1, 2025 •Amount Paid: $26.91 •The business ignored emails, messages and social media comments for two months regarding my order, then when they finally replied on April 4, 2025 they lied and said that my order would be going out the next week, but it never did •I am disputing because the company has ignored any and all requests for me to receive my package and I haven’t had problems like this from them before •The company has not tried to resolve the problem, consistently ignoring messages, emails, and comments, continuing to post on socials, then further ruining good faith by lying about shipment

  • Initial Complaint

    Date:04/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, thank you for taking the time to read this. On December 29th I ordered shirts costing $40.41 off of vivere.la. I was sent a message with my order number ******** and a link containing my order, that no longer works. On January 13th I emailed ********************** simply asking for my order information. I gave them my order number and my phone number which was linked to the order and never heard back. On April 9th I left feedback through their website and direct messaged them on their instagram *********************************************************** and received no replies. I have been waiting for 4 months with no feedback whatsoever and I would like my shirts or a refund. I have attached photos of the broken link, a confirmation message I received the day of purchase, and the charges on my banking app. Hopefully this can get resolved effectively, thank you.

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several articles of clothing from the website and received nothing after 5 months. I have contacted the business several times and received no reply. My clothes have not arrived and today I received an email that the business was shutting down. I have yet to receive my products and I would like either a refund or the products that I purchased.

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hoodie from them that cost me $42.99 on May 31st, 2024. I reached out multiple times to give them an opportunity to ship my product or refund me. The first few emails they responded saying they were a small team and didn’t have what I ordered in stock. They said they would reach out with a tracking date soon. Well, it’s been nearly a year and nothing. They ignored me after the first few emails. I worked very hard for my money and I want a refund or my product period. This business needs to be shut down, there’s multiple BBB reports filed against them which they typically ignore and people are still getting scammed to this day. I no longer trust any business to fulfill my order online because of Memento Vivere’s shady practices. The person who responded to my emails said their name was ***.

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased item on December 11th, only received one update and since then there has been 0 communication. Many clients also state they have not received their merchandise. Owner ignores requests, is basically stealing money from clients. Running a scam right in front of our faces.

  • Initial Complaint

    Date:03/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business does not ship out orders. They have not communicated with me since Feb 2nd (after confirming they received my order), ****** should have been shipped 3-4 day shipping. I have attempted to contact them several times with no response or communication on their end.

  • Initial Complaint

    Date:02/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 22nd I purchased two shirts from vivere. It is now Feb 15th & I have yet to recieve my items.There is no tracking info available & no update from vivere.

  • Initial Complaint

    Date:01/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 27th 2024 I ordered 2 items from Vivere.la for a total of $109. The items ordered were a t shirt and pair of shoes. I received an email from them on the 31st of October stating that they were still working on my order and that it would take 10 to 15 business days. After hearing nothing else for almost two months I emailed them on December 18th 2024 getting no response in return. I’ve emailed them twice since then on January 23rd 2025 and on the 29th of January 2025. Both still resulting in no response.

  • Initial Complaint

    Date:01/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used a Visa gift card I received on Christmas to buy a “Random Item” which is heavily advertised on Memento Vivere’s website. After placing my order, the order details said the package should’ve been shipped within 3-4 business days. It has now been over a month and I have tried reaching out to the seller, but my order status is still listed as “Order Placed”

Memento Vivere is NOT a BBB Accredited Business.

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