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Memento Vivere

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 149 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 packages from them and never received anything. Hundreds of people have been scammed by them as well but Vivere has never said ANYTHING about it. They don’t respond to dms, but they post on their instagram every week deleting comments and trying to act like they didn’t scam hundreds of people out of thousands of dollars.

  • Initial Complaint

    Date:01/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 28, 2024 I placed an order of $90.81 for clothing from this business. I received a message days later being told it would take 10-15 business days to ship. It has been months without my package shipped, or even an update. I tried contacting their support email, and also contacting them on their instagram to no avail. I have attached images of my order being placed, their email saying it would take 10-15 days to ship, and my email asking for an update on shipping. I’ve heard from others that this company has a consistent problem not shipping out orders. I would like a refund if possible. Thank you very much for your time.

  • Initial Complaint

    Date:01/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business in question (A clothing brand), known by the name Vivere.la, has failed to ship the orders of myself, and others. The orders vary in price as low as $15-$150+.

    Business Response

    Date: 01/21/2025

    Hello,

     

    We are a home remodeling company not a Clothing Company.

    please remove this complain.

     

    Thank you,

    ******

  • Initial Complaint

    Date:01/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order almost a month ago , tracking status still says it hasn’t even been shipped yet . I figured I’d wait it out and decided to look up some reviews for the company and found out that this has been happening to tons of people . Some people waiting over a year for packages. I reached out last week for a refund and they never responded to me after multiple attempts.

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several items from their online store. The total amounted to $116, and I purchased on 9/5/24. I’ve emailed the company on several occasions and got pushback that they had order influx. At this point, It’s January, I don’t have a tracking number, no communication. They blocked me on social media and refuse to give me an answer when I request a refund. I’ve sent at least 8+ emails with no response.

    Customer Answer

    Date: 02/11/2025

    Hi, just reaching out to say I have NOT heard from the company. They have not reached out or provided further information regarding a refund. 

  • Initial Complaint

    Date:01/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company, back on November 22,2024. Only received one email saying my order was processing, but after that email i haven’t received anything in over a month. No update when I messaged the company, they do not reply. I have read other people waiting for a year and they haven’t gotten anything. I would like my money back

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed two different orders with this company within the past year and have received tracking numbers for one orders and im just being completely ignored about the other one. I’ve not received either order or have been contacted back about a refund. All my emails are being ignored and tracking numbers are not working. This is the tracking for my first order in the amount of 35.71$ ******************************  And my second order was in the amount of 38.91$ They haven't given me a valid tracking number on this order but the order number is *****. And i have proof of the purchases.

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought several clothing items from the vivere.la website on the 13th of this month. I paid for the 2-3 days shipping but its been 13 days and I haven't received the package. I contacted the business twice via the email, they never replied. I wonder if I got scammed or not. I perfer that they just send me the stuff and update me with information like the tracking number. If they can't do that, just refund me. Main thing is communication.

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 28th (#47755) of $88.20 for a few items. It was paid in full and I received an verification email and haven't heard from them since. I grew suspicious when the order dissapeard from my Shop homepage (ordered usually stay until delivery). I looked and look and couldn't find any updates whatsoever. I decided to look it up and discoverd through the BBB page and other websites that they weren't a reliable company. Some places said that you somtiems still get orders so I decided to email them before filing on complaint or anything. On December 12th (one week ago) I sent an email asking for updates as it'd been 2 weeks now with no updates. I have yet to receive a response.

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 26th, 2024 I made an order totaling $105.40, March 03rd, 2024 totaling $69.99, and October 24th, 2024 totaling $133.60. And I have yet to recieve them. I have reached out multiple times and I haven’t heard anything back from them. I would just like the things that I ordered but if a refund would be easier, I will make do with that. I really respect this store, and I did make a purchase April 02nd, 2024 that they did fill that order. I’m not sure what is going on with this shop, but I see online that many people never receive their orders. With mine totaling over $300 and no reply, I thought that I could reach out to you and get some help with this situation. And possibly deep dive into the business, as they are still posting with extraordinary deals that say they will deliver by Christmas, but what about all of the orders that they are not filling. Thank you in advance.

Memento Vivere is NOT a BBB Accredited Business.

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