Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered twice on the same night from this company. I ordered a t-shirt in one order, and then I ordered a shirt and a pair of shoes from their site in a separate order. Although I was charged for “priority” or “express” shipping (there was not even a regular shipping option, part of their scam) I received the order of just a t-shirt about 6 weeks after ordering. The shoes were a preorder, and were set to ship 6 weeks after ordering. That would have been around mid October. It is now December 3rd and after about 6 emails telling me “they are a small team working hard” and 3 different shipping labels being created, the package is nowhere to be found. *** has even confirmed they did not receive it. The kicker? This company continues to advertise fire sales, deals, “free” shirts, restocks, etc. on their ********* page although they haven’t been able to fulfill orders from September because of their “small team”. All their ********* comments are flooded with people who have similar complaints. The responses they have here on BBB all sound like the same generic things they write in their copy-and-paste emails. Long story short, this company is full of absolutely negligent, inconsiderate, greedy people with awful business practices. Continuing to take orders and push for more sales while supposedly not even being able to fulfill orders that are months behind is beyond unethical and I’m surprised it isn’t illegal. Order from this company at your own risk, as there’s a strong chance your money just goes down the drain.

  Business Response

  Date: 12/06/2023

  Upon checking the order ***** has already been delivered, I have attached the order along with the tracking while the ******* still in the hands of the courier. We advised customers that we no longer have controls to packages handed over to courier.

  Customer Answer

  Date: 12/07/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I was already provided the screenshot the company provided to BBB, which I was informed by the courier, the superiorly reputable ***, that the screenshot simply indicates the creation of a shipping label and not the actual shipment of the product.  The company is absolutely responsible for providing the customer an explanation of where their items are and correcting their issues.  How can any real business just accept that items frequently don’t make it to their destination (according to them, at least)?  I called *** and they have zero record of ever receiving the actual package, and given my history with this “business” I have a hard time taking their word over ***.  At the very least, a refund needs to be issued.  If it was just myself with this issue, I would have zero problems believing the parcel was “lost”.  However, it is every complaint on the BBB, and is also half of their ********* comments.  That doesn’t just happen on ***’s watch like that considering this is the first package that’s ever “gotten lost”.  Do what is right and fix it.  

  
  
  
  Regards,
  
  
  
  ******* ***
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 12/11/2023

  Once we ship the order out and give it to courier the order is out of our hands. Whatever happens to your order once it is in the hands of courier is up to them and we have no control over what happens. We just sent an urgent email for further investigation about the parcel, there's no Estimated timeframe yet for their response, we'll let you know once we receive a response from them. Or you may accept our store credit in the form of an e-gift card without an expiration date for you to place a new order. Let me know your thoughts.

  Customer Answer

  Date: 12/13/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I will accept the delivery of my order, or a refund, I am not accepting store credit just to be told my package was lost again and that there’s simply nothing you can do, as if that is the customers fault. 
  
  
  Regards,
  
  
  
  ******* ***
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:11/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,
  
  I am writing to file a formal complaint against Memento Vivere from which I have made two purchases (Order #***** on 9/12/23 and Order #***** on 10/7/23) totaling $137.88. Despite multiple assurances after weeks of waiting (way longer than the 10-day shipping estimate) and the provision of a tracking number (only after repeated contacting on my end), the items have not been shipped, and the tracking information proved to be false. Repeated attempts to resolve the issue directly with the company have been met with excuses, offering store credit instead of the explicit refund requested. This has been ongoing for over two months, during which I have been given repeated assurances that my order was on its way, only to be placated with store credit and excuses about the size of their team. I have contacted them over and over again for a refund and I am ignored. I feel misled and financially impacted by their failure to deliver the purchased products or provide a timely refund. I have emailed them and sent them daily messages for at least a good month now. The attached screenshots and email correspondences substantiate my interactions and the company's failure to fulfill their obligations. I seek the BBB's assistance in obtaining a full refund for the unfulfilled orders. The company's continuous false promises and failure to provide a refund have caused significant inconvenience and distress.
  
  Thank you for your attention to this matter. I trust that the BBB will help facilitate a fair resolution. Please let me know if I can provide anything on my end to help further aid this investigation.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/03/2023

  We have informed the customer that we're asking for their patience and understanding to this point due to heavy volume of orders. We’re a small team working very hard to get the orders done. We'll send the tracking details once ready for shipment

• Initial Complaint

  Date:11/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (#*****) through their online store on 5/21/23 after seeing an ad on social media. When I placed the order, I received free shipping, which was supposed to arrive in 3-4 business days. Their website mentioned that they were receiving a lot of orders, so dispatch times would be increased. After about a month, I had not received my order or any updates about my order. I contacted the seller and was told that there was an issue with their manufacturer, so my order would be sent out within 1-2 weeks. It still has not arrived, and I have contacted them about once a month since then, only to be told some version of 'it will ship in a few weeks.' Most recently, I contacted them on November 4th to inquire about the status of my order and was met with an offer for shop credit rather than my original order, which I declined. Instead, I requested a refund and was told on 11/13 that it would be sent out in 1-2 weeks. After a week with no updates, I reiterated my request for a refund and was denied. I still have not received any shipping updates or a refund.

  Business Response

  Date: 12/11/2023

  We have responded to the customer and processed the refund.

• Initial Complaint

  Date:11/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this business on October 4th 2023. I was told over multiple emails saying production would range between 10-15 business days. I received an additional email saying it would take 20 days. after 1 month had passed since placing my order, I contacted the business asking for shipping and processing updates on my order. They responded with no factual information, only saying my order will be shipped out soon and that I will enjoy it. After another week I emailed again asking for an update on my order otherwise i’d like a refund. They emailed back saying no to my refund and that it should be another 1-2 weeks. It is now November 27th 2023 and nearing 2 months since I placed my order. No shipping updates, no order. Very upset and will dispute this with my bank.

  Business Response

  Date: 12/11/2023

  Apologies if we're not able to respond on the initial complain by the customer. Please see attached screenshot for the details of fulfilled order. Once we ship the order out and give it to courier the order is out of our hands. Whatever happens to your order once it is in the hands of courier is up to them and we have no control over what happens.

  Customer Answer

  Date: 12/13/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: 

  My “package” has a shipping label created for a great amount of time and has not have been shipped yet, the package is not in the couriers hands, so where else can this package be?
  
  
  
  
  
  
  
  Regards,
  
  
  
  ******* ************ 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 12/15/2023

  Please be advised that we haven't created this tracking and you may chase with *** about this. Once we ship the order out and give it to courier the order is out of our hands. Whatever happens to your order once it is in the hands of courier is up to them and we have no control over what happens.

• Initial Complaint

  Date:11/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 8/22/23. I have contacted this company on 9/11, 9/14, 9/18, 9/20, 9/22, 9/24, 9/26, 10/24, 10/25, 11/6, 11/10, 11/20, 11/27. I was even given a **** tracking number which has been in the “label created” status since Nov 6. I still haven’t received my order.

  Business Response

  Date: 11/30/2023

  We have processed a refund and also sent an email for the refund notification

• Initial Complaint

  Date:11/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed my order on September 9th 2023 and still haven't gotten my items. Reached out to them several times asking when I could expect my clothes and got the same copycat responses. Waiting 3 months for hoodies is absurd.

  Business Response

  Date: 11/30/2023

  We have processed the refund and notify the customer through his email too.

  Customer Answer

  Date: 12/01/2023

  Complaint: ********
  
  
  
  I am rejecting this response because I paid $73.85. A refund of $59.50 is unacceptable especially after patiently waiting nearly 4 months. If I'm gonna be paying $14.35 for shipping, I should be getting the things I bought. You falsely advertise sales on your website, you repeatedly do not ship people the clothes they buy but seemingly change nothing about your company or how things are handled. Plenty of small businesses can figure it out I'm not sure why you guys can't. 

  
  
  
  Regards,
  
  
  
  ******

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 12/20/2023

  A refund has already been submitted

• Initial Complaint

  Date:11/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one t shirt from this company on October second and paid extra for priority shipping which they said was 3-4 days. It had been almost two whole months and have not gotten any updates. I messaged them and each time they say it will be shipped in 1-2 weeks. I’ve asked for a refund 3 times and each time they dodged the question.

  Business Response

  Date: 11/30/2023

  We have successfully processed a refund to the customer and notify the customer via email

• Initial Complaint

  Date:11/21/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told four different processing times, all which got longer. So first it was up to 10 business days, then 10-15, then 15-20, then an extra 1-2 weeks. I looked at their ********* and their comments were voicing the same complaints as mine and it seemed like they were deleting them. You’ll see that I even mentioned that the real problem is the lack off communication and the lying.

  Business Response

  Date: 11/23/2023

  Upon investigation, we have educated the customer about out timeframe and we ask for his patience and understanding due to high demand of orders. We sent him an email that we already ship out his order and tracking has been sent. Please see attached file for your reference.

  Customer Answer

  Date: 11/29/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
   correct that I got a tracking number, but it’s been as of today, six days since I received it and the package hasn’t been received by **** meaning it was never shipped out. I emailed them multiple times from the 23rd to today the 29th and have gotten no response.
  
  
  
  
  
  Regards,
  
  
  
  **** ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 12/01/2023

  Once we ship the order out and give it to **** the order is out of our hands. Whatever happens to your order once it is in the hands of **** is up to them and we have no control over what happens. We just sent an urgent email for further investigation about the parcel, there's no Estimated timeframe yet for their response, we'll let you know once we receive a response from them. Or you may accept our store credit in the form of an e-gift card without an expiration date for you to place a new order. Let me know your thoughts.

  Customer Answer

  Date: 12/04/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They still haven’t shipped the item and have gone completely silent. I already called **** and they have no record of the order.
  
  
  
  
  
  Regards,
  
  
  
  **** ******
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:11/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from this company on September 26th 2023. Now it is November 9th 2023 and I still have not received what I ordered. It shows it hasn’t been shipped it just says my order was placed, the company says it will notify me when it will be shipped. but I still have received no notification that my product has even been fulfilled. I just want what I ordered but I believe this company does not intend on sending me what I paid for.

  Business Response

  Date: 11/14/2023

  Upon investigating the complaint, we can confirm that we already sent the tracking details to his email address .Rest assured that the customer will receive then item soon.  Thank you.

  Customer Answer

  Date: 11/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Vivere's website they advertise that they offer 5 day shipping. We ordered the clothing for my son on October 5th. It is now November 8th and they have NEVER given me an estimated delivery date. They said to allow them 30 days to ship. That was never stated on the check out process. I have asked for a full refund twice and they have ignored me. I just want my money back.

  Business Response

  Date: 11/10/2023

  Upon investigating the complaint, we have already informed the customer that due to  unbelievable order volume rise, we're asking for their patience and understanding to this point. All orders almost out, order will be out within 1-2 weeks  the team honestly wasn’t expecting this volume but we got them working 40 hour weeks to get ‘em all out! ??