We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window and Door Installation

Flawless Results, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

This profile includes complaints for Flawless Results, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Flawless Results, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/20/23 - 5 replacement windows ordered. Advised delivery 6-8 weeks away. Agreed. ±4/10/23 - notified of delivery and installation for 4/24/23. Agreed 4/28/23 - installation crew arrived with wrong window trim and notified us some stucco work would have to be done after installation. Called office and said we were sending crew away and demanding to know why stucco work is needed. Salesman forgot to include in scope of work. Rescheduled for 5/8/23. 5/8/23 - installation crew arrived with correct window trim and installed windows. Discovered wrong windows delivered: double hung instead of single hung. Company notified and asked for resolution. No response. 5/9/23 - stucco repair team arrived and began work. All prep work completed on 5/9. 5/16/23 - stucco team returned to complete work 2 hrs early causing problems for our scheduled appointments. When calling for help with the inconvenience, were were told anyone who could help was absent or too busy. We must wait. Calls and emails to Flawless Results to resolve window issues went unanswered. 5/17/23 - calls back from F-R with promise to visit on 5/18/23 to determine resolution. Fix may be 1-2 weeks away. First call from F-R was poor customer service by Amanda who said we were upsetting her which was insulting to us.

      Business Response

      Date: 07/27/2023

      Project is complete and paid
      Replacement parts ordered from ******. When it arrived we contacted *** *********. On July 19th **** ******** ******* * ****** serviced these windows. **** extended 500.00 discount and the *********** are paid in full.
      **** * *******
      Partner Flawless

      Customer Answer

      Date: 07/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau®:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However, the slow speed and low attention which Flawless gave to resolving this project is unacceptable to me as a consumer.  I told Mr. ******* that we still have 15 windows and a sliding door to replace and his company will not get any of that business.

      Regards,

      **** *** ***** *********

    This business is not BBB accredited.

    revoked BBB accredited business seal

    Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    Read more

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.