Reviews

Review Details

• Review fromLauren P

  Date: 05/10/2024

  1 star
  Deceptive in practice!! Do not use this company. I had the same issue everyone else is stating. My account was flagged and they told me there was no way to “unflag” the account other than adding a second “key” (which is to pay the same amount 2 times to add another user) when there was not a second user.

• Review fromBrad S

  Date: 04/03/2024

  5 stars
  I have been a Structure Studios client for over 10 years and have used it to sell many pools to many happy customers. Their customer service is top notch whether I am phoning or emailing. I usually get a response within 30 minutes bu email and often sooner. They have responded to my needs on the weekend and holidays (the pool business never sleeps) as well. I have nothing but good things to say about them and it has been a pleasure to say the least.

• Review fromKatie E

  Date: 04/02/2024

  1 star
  BEWARE!!! Try **** ********* instead. If I could give negative stars I would. The product is great but the company sucks! I purchased the pool studios for my family’s business thinking I would learn it, but soon realized I did not have the time. So I transferred it over to my daughter, as a designer on my account, and she began watching youtube videos(you can find all the training on YouTube) to learn. After a few days my daughter’s account was locked and flagged for multiple users. We did everything in accordance with their rules and were still flagged. Why even have a designer option if you are gonna be locked out and canceled for using it? They want every person in your company to have an account for$200 a month. Please beware of this company. They have 1 star rating with the BBB. Look into using **** ********* instead . It’s only a matter of time before other products are as good or better than **** *******. Hopefully the company and the greedy owners will have their karma.

• Review fromBryson M

  Date: 12/14/2023

  1 star
  I don't feel the need to echo what has already been said by others. But if you choose to use this Company Structure Studios be aware if you ever upgrade your machine or use the software with your left had if your right handed they will suspended your account and then force you to buy 2 license when you only need one Noah wasn't a crook at first but he is now. He used to be honest and down to earth he did his time in the trenchs surviving off of taco bell tacos but now he is high and mighty and rubs shoulders with a "better" class and screws every one who helped his little *** box Company go big time. Yeah ******** is not as good but hey they won't screw you over like Structure studios will.

• Review fromAJ R

  Date: 12/06/2023

  1 star
  This is a company run by a thief. Buyer beware. They will steal from you. there are many other companies to choose from no need to do business with these scammers and thieves.

• Review fromBrian B

  Date: 11/18/2023

  1 star
  Please do something about these crooks. Read the reviews across all platforms. You will find a pattern. They use any reason to lock out users and steal their money even when the customers are legitimately making changes within their companies. Class act you guys are.

• Review fromOwen K

  Date: 10/11/2023

  1 star
  The worse company ever. They stole our money and forced us to purchase extra keys in order to use 1. They didn't support our needs when we had issues with program. This is by far the worse experience i have ever had. What they did would come very close to being criminal. After reading the other responses, it's clear some of the other review sites are being manipulated. We should all discuss a class action. This is extortion. They stole over $3,000 from us and nothing to show for it.

• Review fromJason/Denise K

  Date: 02/14/2023

  1 star
  THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD!!!!!! and that is saying allot if you know me. My wife (Business Partner/finance officer) the account holder for structure studios received an email from structure studios stating that they have detected a second user and will lock our account if we do not pay for a second user. We have only ever had one user for the program our office assistant/designer. Yes I tried to use the program when we first purchased it in 2018, I found it was too hard for me to use so a couple years later we hired an office assistant and added designer to her title for structure studios. My wife has never used the program and I never touched it after my first attempt at understanding it. Apparently this is a violation of their terms and they are locking our access to the program. We tried to see if they would let us transfer the license to our designer but James refused do so, our only option was to pay $1,000's more to add a second user. They could not provide us with any proof of a second user and they were unwilling to share any information about what their security team discovered. We can not cancel or transfer our license to our designer, after paying this company tens of thousands of dollars for us to have a dozen pool designs done they treat there customers like ****. After this experience I googled reviews on this company, turn out this is a very common theme for them. We will be discontinuing use of their program, this is their loss and not ours. It appears that they have done this same thing to hundreds of other small business like ours, we have researched for other pool design software companies. We have found several that get better reviews for a fraction of the price and will be choosing one soon. Save yourself the headache and heartache and go with another company because this company does not care about its customers and James will treat you like ****.