Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a flight and allegiant cancelled the flight mid air, dropped ** off at another airport 6 hours from home and took everyones luggage back to the originating facility of departure. Lost the luggage, refused to give money back for the flight or offer another alternative.

  Business Response

  Date: 12/30/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18577132
  
  I am rejecting this response because: I have done all of these things multiple times. I did receive my luggage finally but I am still waiting for my refund. I have called multiple times and get left on hold for hours at a time. Yes that is plural for multiple hours. I spoke with a lady 1 time and she said getting a refund is not an option. I have called between ***** times total and spoke with a person ONE TIME. I received an email that said I would be getting a refund but I never got it. Please see the 2nd and 4th bullet on the screenshot I provided.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the July 4 holiday, my family flew allegiant air for the first time. We were traveling with two small children and experience was absolutely terrible. We packed and planned to carry on a folding stroller that easily fit under the seat in front of us as well as an overhead bin. It is a specialty compact stroller and we packed it so that we would have it throughout the airport since we were traveling with two small children. At the gate we were forced to tag the stroller and leave it to be stored under the airplane. We complied but shouldnt have. We were not surprised by this as we see this happen, and felt confident that our stroller would be returned to us as soon as we got off the flight. They informed us as soon as we got off the plane that our stroller was not found so they asked us to wait. We waited for a total of a half an hour and still no stroller. Horrific that our airplane had parked at the back of the airport and we had to walk outside in the heat to transport our two small children and our carry-ons around the building due to the construction happening at the airport. We went to baggage claim to get our baggage and waited an additional hour just to wait for our baggage to come out. After asking again, were informed that someone from allegiant air would help go back and find our stroller. However, no one ever returned. Since then I have emailed and filed a request with Allegiant. I have made numerous phone calls in which I never make contact with a customer service agent and have held for longer than one hour each time. I cannot use the chat option through their website because it says no one will answer. Allegiant has lost a stroller in the value of $280, has not been successful in returning any of my requests. They are operating poorly and not following through on service commitments. Im requesting a refund of my lost property, Im even still going through physical therapy for strain I experienced having to haul my belongings through the airport.

  Business Response

  Date: 12/30/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18568880
  
  I am rejecting this response because I have tried all of these means multiple times and have been unsuccessful. Their call wait times are >2 hours, I already attached a screenshot of how the chat feature doesnt work, and have emailed them with no response.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reasoning for actions taking towards the airlines .And unjustified reading for putting me off the plane !9:33 pm I had booked my flight and was humiliated. In front of everyone on the plane for false accusations.

  Business Response

  Date: 12/30/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the airline/credit card rewards department 3 times since September, and contacted by email without resolution.I cannot access my rewards, exceeding $330. Every time I reached a service rep, I was told yes there is a problem. My cards and rewards are not linked. I've been promised resolution within a couple of days. That has not happened.I've been trying to book a mid January flight since September using my rewards but I can't.The airlines response to BBB complaints is contact our service reps at this number. That's what I've been doing.There's no supervisor response, no follow up, and total lack of customer service.

  Business Response

  Date: 12/30/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/5 flight **** from ********* to ***********. Plane was supposed to depart at 7:00 AM. We were told at 7:20 they were waiting for a maintenance issue to be signed off on. No other delay was given all of a sudden the plane stopped turned off and they started deicing the plane for 40 minutes. No notice was given to passengers. I needed to use the restroom as I have a medical emergency I was denied being able to use the restroom while the plane was not in motion or even on for that matter. The flight attendant slam the door on my finger telling me go back to my seat. I did not argue with the flight attendant but told her this was not right.

  Business Response

  Date: 12/30/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 4 *** 1 *** *** flew with Allegiant air Flight 337 on Sat Dec 26, 2022. I checked a booster seat & suitcase at the *** airport in *********. The lady at the checkin desk took my info & weighed my suitcase but told me to head on to security before she had labeled my 2 items. I requested that she go ahead & label them in front of me first. She assured me she would label them but I again asked that she would do it while I was standing there. She did but I regret that I walked on to security before I witnessed her putting them onto the conveyor belt. When we landed in *** at 9:36pm my sons *** waited for our luggage. The booster seat arrived but no suitcase. I searched for someone to help. 4 *** workers did not speak English & wouldn't help. 1 *** worker suggested I go to the Allegiant office. I searched but there is no office at ****** Airport at the back of the airport where the other airline offices are. There was also no one at the Allegiant check in desk. By now it's 10:40pm, 1 hour after landing. I found an *** worker named Som *********** took my info & called someone but they didn't have my bag at ***. He had me dig my Allegiant luggage tag out of the trash from where I had taken it off my booster seat in order to find my info he said he needed. Missing bag is #********. The Allegiant customer service number never answered that ************* agents were not available by chat. I filled out a missing baggage form online and also a customer service contact request within 4 hours of my flight arrival. 8 days later I still have had no email response. I spent 6 hours on hold over 2 days waiting for them to answer the phone. I also left 3 messages on various Allegiant mailboxes. The lady I finally spoke with said my bag was arriving that day (Tues 11/29) at *** *** could pick it up from the carousel. There was NO Allegiant flight that day. My bag did NOT arrive. On Friday 12/2 *** called & said bag had just arrived & shipped it to me. I want a full flight refund.

  Business Response

  Date: 12/30/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18522717
  
  I am rejecting this response because:
  

  Sadly this is not an attempt on Allegiant's end to come to a resolution. This is composed like an automated message. I want a real person to call me and speak with me that has the authority to make this right. I have called the numbers listed and waited 6+ hours on hold during a morning and 2am phone call trying to avoid peak times. I emailed every available suggested address on their website. Their chat system is not reliable. It is usually unavailable but continually circles back without letting you speak with a representative.
  I wrote about not being able to get ahold of someone in my initial concerns. That is why I resorted to this method. The only additional method they suggested in this reply that I had not known to try was to email customer relations. That's not listed on the website as an option.
  I want someone from Allegiant to call me that has the authority to hopefully refund my flight. Thank you. 

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a voucher cannot use it.It is not in the time frame I fly. They cancelled and I had to rebook. Should have been for whe I fly.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18514022
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/06/2022

  I want them to honor the voucher for when I fly.

  Business Response

  Date: 12/30/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my elderly 81 year old mother a round trip ticket from ***** to ************************************* in MAy and paid approx. $200 r/t. A few days before her flight to come on nov20 the airline unilaterally canceled the trip round-trip on their own they failed to notify me the buyer of the ticket. Somehow they reached my elderly mother and told her by text. She thought this was a fraud. We thought it was a fraud as well. We never heard of an airline canceling a trip, without notifying the buyer after multiple hours of trying to get through, I found out it was accurate. The company canceled the trip on its own. They said I could only rebook it for double the original cost at over $400 leaving Nov22 not returning until Dec15! The first return was December 1! They said they had nothing else. Because our family had already made plans for Thanksgiving, and my elderly mother wouldve been alone since everybody had already flown here I had to take the trip. However, on her flight here she spoke with fellow patrons who told her that **** had in fact not been canceled, and that they were returning home on that date. The airline lied and I believe committed a fraud on me, causing me to have to pay double. Additionally, on November 29 I was able to secure an earlier flight home on ***** Airlines and canceled my mothers allegiant air flight on on that date for the December 15 Return flight. Although this was well in advance of the flight The airline did not credit a refund of thst money and instead sent a voucher for a mere $116 credit which I will not use. I would like a full refund. I was intentionally defrauded forcing me to book an expensive flight at last minute at holidays. It was a scam. I am a federal attorney so I do not make this claim lightly. Its very apparent.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allegiant Air cancelled our return flight home from **********, **** to ******, ******* on Sunday November 27th. When we called to find out what we need to do, they told ** they would get us on the next available flight which was Thursday, December 1st! This is not an option. We have jobs that we needed to return to, not to mention our children, pets etc. In addition, we would have had to pay for 4 nights at a hotel. We were left stranded at 8pm to find our own way home. We ended up renting a car and driving home. They have offered to refund our airfare and give us vouchers which we have not seen yet.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package of airfare, hotel and rental car through Allegiant. I chose to decline the Enterprise rental car in *****, because they wanted a $400 deposit to rent the car because I had a ******* Drivers license. I contacted ******************** to get my rental car refund about three weeks ago, and I was told I would be contacted via email at the email I had provided the customer service agent. I waited several weeks and received nothing. I then sent a description to the customer service email. I waited and received nothing. I am currently on the customer service hold line, which I had to ****** because it's not in their website. I have been on hold for over two hours now and no one has answered. I still have not been contacted, nor have I received my refund.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18477406
  
  I am rejecting this response because:

  Allegiant Air's response is always just to contact them ... however, you can NEVER get a hold of anyone ... ***** responds, ***** calls back ***** returns emails .... NOONE .... this company is so horribly derelict in their responsibility to respond to anything, and yet, they keep the money, and keep making interest on the money they keep. 

  I want a formal response from them directly that a person and that person who is responding, to have the ability to immediately return my money directly to my credit card.  

  ******************

  ************

  
  Sincerely,
  
  *************************