Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allegiant airlines canceled a flight and has promised a refund, but has not provided the information necessary to get a refund and refuses to cover the minimum cost for the replacement flight despite the fact they do not have a flight available for two weeks. We were promised a total $432 at the gate and have received nothing.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 21, 2022, I had a flight from ****************************************************************** booked with Allegiant Air. I paid $238.98 for the airfare, $28.00 for a pre-paid bag, and $***** for a seat selection. I used an existing voucher of $144.00 bringing my total cost of $317.00 to $173.00 + ***** for seat selection. I arrived at the airport with a checked bag to find no desk attendant. Though they leave the desk 45 min. before departure, I was at the desk before that time. I headed to TSA and was told the bag was too large to pass. I explained the situation and was told, "Well, I guess you've missed your flight." I did not have the option to ditch my bag, as I had important work items.I received a call from an attendant during boarding, asking if I was going to be making the flight. I explained the situation to her. She was understanding and apologetic and assured me someone would be down to help me once the flight departed. I was offered another flight in another city, but in ******* that's 3 hours away from city to city. That, unfortunately, was all she could do for me and sadly not an option.I called and stayed on hold for long periods of time to speak to ***************** when I had the time. With high call volumes, I decided to send a request online. After hearing nothing back a week later, I called again waiting on a long hold. The representative proceeded to assure me that I missed my flight, regardless of the fact no one being at the desk to check the bag I pre-paid for along with emphasizing how I waited a week to call (which is not true.) She said I'd have to file online and wait for a response because she couldn't issue me a refund except for my bag, which I also never received.It was been weeks since then and I haven't received anything back from Allegiant with my filed request/complaint. I would like a refund for my flight, bag, and my voucher returned to my account; but at the LEAST, I would like to at least reclaim a voucher that was wasted.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18470732
  
  I am rejecting this response because: It is generic, unhelpful, and I already exhausted all those options before contacting the BBB. I have called **************** and been on the phone for a lengthy amount of time on hold, and when I finally spoke to a representative, I was questioned as why I waited for so long to call Allegiant (a week later.) I did call Allegiant the day it happened, multiple times and did not have the time to sit on hold for hours. I really don't know who does, especially when they have to find a way to their destination. I chose to call when I had to free time to wait. I also have already emailed Allegiant and I have submitted my issues on the website and I haven't heard back in over a month. You're also told not to submit again and to wait 7 days, which I did. Lastly, their Online Chat is never available. I tried that too. Checking back every 30 minutes to an hour. I have received no help from Allegiant. I have attached all 5 attachments again.
  
  Sincerely,
  
  Enya ******

  Business Response

  Date: 12/30/2022

  We regret any dissatisfaction and look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant *********************** Team

  Customer Answer

  Date: 01/03/2023

   
  Better Business Bureau:
  

  Thank you for your assistance! I appreciate your patience and understanding. Before closing this case, Allegiant responded they would like to address the situation directly. If possible would you mind forwarding my email and phone number to Allegiant so that they may contact me directly? I have not been contacted by them since their recent response.

  Sincerely,
  
  Enya ******

  Business Response

  Date: 01/26/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family was supposed to fly back to ********* from ********** yesterday, Sunday on flight ****. On our way to the airport we received a notification that our flight was cancelled and we were stuck. Allegiant provided zero assistance in helping to remedy their issue. The fault of the cancellation was not stated. Weather was not the reason because other carriers were flying out of the airport. The cancellation by allegiant cost us more money because of having to find accommodation last minute and purchasing an extension for our rental vehicle.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18469497
  
  I am rejecting this response because the business has sent a generic response to be contacted through their insufficient channels of communication. I do not wish to waste more time and effort in an attempt to reach one of their customer service representatives. I request the business communicates with me through BBB to set a level of accountability.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/30/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25th, 2022 I flew from ********* to *****, ** with my mother and my infant daughter. When we arrived in ***** we were informed that they had left an entire cart in bags in *********. They had ** write down our name and address of where to ship our suitcase. We were only there for 4 days and they didn't give us any info on how fast the shipping would be. So we had it shipped to our house in ********* (they ended up overnight infant the luggage but it wasn't delivered until August 29th, 2022). We were in *****/*********** for a bridal shower and Bachelorette party. We had specific items in our suitcase that we needed for the weekend. I called Allegiant and they said no problem just keep receipts of items purchased and we will reimburse, just don't go buying high end items. We repurchased the things we needed. I submitted all receipts and Allegiant said it was excessive for 2 people. We spent a total of ******* and they were only going to reimburse ******. I said well, we had 3 people. They then stated that all the infant items should have been in the diaper bag with me on the plane. I stated I could not fit 50 diapers, wipes, and 8 pairs of clothes, plus a jacket in a diaper bag. They then stated diapers were not on the receipts and only found a few children's items. I had to point out where the diapers were and the childrens clothing. They did not adjust for that, they stated that was included (but they didnt see them on the receipt until I pointed it out). They then sent their policy and in the email said it's up to $3800 for lost luggage. But the policy states for lost, damaged, or delayed luggage it's up to $3800. My complaint is that I needed everything that was in our suitcase for the weekend and had to repurchase it. They did not honor their policy of reimbursing for the purchases.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18469352
  
  I am rejecting this response because:

   

  I sent an email to where they said to and have had no response.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight for this December, due to unforeseen circumstances, my family and I had to cancel the cruise we had booked. Therefore, making the flight to ******* unnecessary for **. After discussing the options with Allegiant, I was told there were absolutely zero exceptions and that my only option would be to cancel, lose the money paid on taxes and fees, and get a voucher. Again, that there are zero exceptions to that policy. However, looking on their website, it states that these tickets and fees are nonrefundable, subject to very limited exceptions. Throughout my interaction with Allegiant's agents, they failed to ever mention the very limited exceptions, and consistently lied about having a zero exception policy. I would like for my case to be reviewed, and provided with a full refund, or at the very least made up for the price difference of what I paid vs. the price of flight now.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18467512
  
  I am rejecting this response because:
  Ive already talked to an agent who lied on the phone, sent an email with no response still after 1.5 weeks, and every time I try to do the online chat it says there are no agents available. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/30/2022

  We regret any dissatisfaction and look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant *********************** Team

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allegiant Air for $644.00 for Flight BVX9ML. Case Number PA5CBLPLPB4. To summarize, I tried to reach out to Allegiant on 7/22/2022, 3 months before my flight and I never got a response. I asked them to give me a credit for the full amount of the flight. I understood the amount was not refundable but felt like them taking almost 50% of the full amount $644 was not fair. I know Allegiant received my email because I got an email back stating they received my request submission and they would "get back to me soon". I waited a month and never received a response. Honestly, I was upset they didnt even take the time to respond. I did not want to deal with their online portal or send a letter hoping for a response so on 8/21/2022 I started the dispute process on my *********** Credit Card. I wanted to make sure they recognize the dispute early on (two months before the actual flight) so they would have plenty of time to resell the tickets. I tried to handle the situation through their appropriate process but it failed. A week ago I saw the $644 amount show back up on my card statement. I reached out to my credit card company and they stated in their notes that Allegiant is no longer willing to work with them on this dispute. Since it sounded like Allegiant was not willing to discuss anymore I thought I would at least try and salvage my losses and ask Allegiant for the original transfer amount of close to 50% ($322). I sent another letter to Allegiant asking them for this credit amount. I received a call from a rep from Allegiant stating since the dispute took place their *************** could no longer help and that I should reach out to my credit card company to work through this issue. As I stated earlier, I tried that and Allegiant said they are no longer willing to help the cc comp. I'm certain Allegiant could at least provide a credit for the $322 but sounds they are not willing to try. My desire from this complaint is to be compensated for the $322 credit.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18449865
  
  I am rejecting this response because:
  

  I did as the letter said and called the Allegiant ************* Team at **************.  I called because in the letter it said they would be happy to assist you.  I waited on hold for almost an hour and when I answered *****, the **************** Representative, read through notes on my account and said she could not assist me and said that the matter is closed.  I asked to speak to her supervisor and she came back and said her supervisor could do nothing to help.

  I thought they would be able to help.  Im not sure why the letter said to call if they really werent planning on assisting.  Seems Allegiant is still not willing to make things right.  Seems like they are hoping I will just give up and move on.  I dont feel I have received good customer service.  I feel they are just shrugging their shoulders and saying you eat all the cost.  I dont agree.  I feel they have not even tried.

  Please help.
  
  

  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I had a horrible experience with a flight booking in June of 2022. The airline claims a refund for $127 was refunded, although I have not received it. I reached out to the booking agency (eSky) to inquire about this also and have not yet received a response. I was also issued a voucher for the horrible experience with Allegiant for $150, which I just received notification of. On top of that, a $200 check was supposed to be mailed to me, but I never received it. Please see the attached screenshot from Allegiant Airlines showing that they claim I have received the $200 check and the $127 refund. Both of which, I have not received. I have been going back and forth with Allegiant trying to figure out where the refunds are. They should be able to check the status on that mailed $200 check and see I never received it. Same with the $127 refund. Did they refund that to the booking agency? eSky? No idea but I do not have either refund and I have been waiting since June. Please help me get a resolution on this. THANK YOU!

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18445028
  
  I am rejecting this response because: I have already reached out to Allegiant via e-mail and via phone. I am not getting anywhere. The uploaded screenshot was a response from Allegiant where they say I already received a refund (which the booking agency eSky states has still not been refunded to them for them to refund me) and the $200 check that was apparently mailed to me, I never received. Since I have not been able to resolve this with Allegiant directly since June, I have reached out to the BBB. In summary, the cookie cutter response from Allegiant does not resolve the issue nor address the concerns. 
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/30/2022

  We regret any dissatisfaction and look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant *********************** Team

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18445028
  
  I am rejecting this response because:
  
  No action has taken place through direct prior communication nor has Allegiant refunded to eSky yet either. 
  

  I want a resolution that says action is being taken now. I also realized my zip code showing above for my address is not correct. Its 85009. 
  

  -******

  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/26/2023

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18445028
  
  I am rejecting this response because:

  I have already and continuously been in contact with Allegiant since June 2022 when this happened. They have now quoted a 2 month time frame to find out if the check in eve received was cashed or not. They also have ignored the fact that the CC refund has also not been processed. I have contacted eSky multiple times to follow-up and they continue to state that Allegiant has not issued the refund yet. 
  

  Havent I waited long enough?!

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/21/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a flight with my daughter and son on 10-21-22 from ********** to *********. Upon picking up our one piece of luggage I noticed a 6 inch tear. You can put your hand inside the luggage from the outside because its completely ripped all the way through. The luggage was on my daughters ticket so its technically under her name. She is a minor. I sent an email to Alligant about the danage within 2 hours of picking the suitcase up at baggage and received a confirmation email. I have attached the confirmation email below. I have not heard back from anyone. I sent another email on 11-15-22 and I attached the confirmation email below. Still havent heard from anyone. I have attempted to call the customer service number only to be told there was a 4 hour wait. I tried several times to call and 90 minutes was the least amount of time to wait. However, I am not able to sit on hold that long because I shouldnt have to at this point. I did what I was told to do which was send an email about luggage damage within 4 hours of flight and someone would contact me. I also included a picture of the front of the suitcase so that you can see that it is basically brand new. It was only used 3 times prior.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18440183
  
  I am rejecting this response because: You are telling me to reach out through email when Ive stated that Ive done that twice with no response. I also tried the chat option and was given a message that no agents were available for chat. And I dont have 4 hours (literally) to sit on hold because that is the wait time when I call. The process for damaged baggage, according to your website, is to fill out the form and submit. Ive done that twice and have included screenshots confirming that in my original complaint. So now what is ALLEGIANT going to do instead of responding with a generic message. Ive done my part of the process. Allegiant needs to do theirs. Go find the two forms I submitted for damaged luggage and take it from there. The customer service is awful at this point. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 19JUN2022 my family (Wife and two children) and I booked a flight (#****) on Allegiant Airlines that was scheduled to leave ************, ******* at 12:58 pm and land in ***********, ******* at 3:20 pm. When departing from ************, there was one employee working the ticket counter and at least 100 people waiting in line. This resulted in taking fifty minutes to check in. We did depart from ************ on time, but we did not land in *********** on time. There were storms in the *********** area when attempting to land. This caused the plane to circle until the pilot(s) ultimately decided to land in ********, ******* which caused a delay. Once we landed, we had two medical emergencies. We also had to refuel. We then needed to have the lavatories serviced. Then since Allegiant allowed passengers to leave the plane, they were not able to account for all passengers that remained in the plane, which caused an additional delay. To resolve the issue, all remaining passengers had to exit the plane and re-board. No food or drink were given to the passengers except for water and stale pretzels during all the delays. We eventually landed in *********** at 9:04 pm. Returning to ************ on 26JUN2022 we experienced a 3-hour delay on flight ****. I am requesting a full refund of $1056 due to the experience the four of us endured.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18441103
  
  I am rejecting this response because:  This gives no resolution to my complaint.  I contacted their customer service before I contacted ******************** with unsatisfactory results.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/30/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18441103
  
  I am rejecting this response because: This gives no resolution to my complaint.  I contacted their customer service before I contacted ******************** with unsatisfactory results.
  
  Sincerely,
  
  *********************
  
  

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flight tickets to travel to *******. When Hurricane *** came through ******* there was so much destruction but the airports were open Alligiant Air wouldn't refund my money. . I explained that I couldn't go to my destinations due to the destruction. They should not keep my money for a trip I cancelled several days in advance. How were we to expect a hurricane to come through and destroy so much? They are unwilling to work with me and I'm not out $259.50. I don't think they have a fair business practice. I always fly with them and because of this... I will never fly with them again.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18419446
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************