Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a voucher that your website wont accept. I have tried for amonth. I have sent emails and called Allegiant, but the last wait on hold was over 2 hours. THis is highly unnacceptable. I want my refund.

  Business Response

  Date: 02/28/2025

  Hello, 
  
  Thanks for reaching out to Allegiant. Our records indicate that the voucher was issued in February of 2024 and expired February 19, 2025. The expiration date is the book by and the travel by date, per our terms and conditions. As you reached out after the expiration date, the voucher would no longer be valid. Should you have additional questions, please let us know.

  
  Thanks for choosing Allegiant

  -*****

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flight cancelled last minute from PIE airport thru Allegiant Air. They claimed it to be because of weather but gave no explanation of the cancellation. I was required to get a Lyft from the airport to the *********** last minute and pay a high price for a flight back to ********** to be able to be at work in the morning. I was given no compensation other than a refunded flight that didn't even include all of the extras I had added on. I was told by a live chat agent, ****, there would be no compensation because it was because of weather. This is an unacceptable practice and cost me an extra almost 250 dollars with no remorse from Allegiant.

  Business Response

  Date: 02/28/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17th 2025 my husband and I plus our 4 kids boarded an allegiant air flight #*** from ****** to ***********, **. They proceeded to keep us on the tarmac for 6 hours with no explanation. They canceled our flight while we were on the tarmac and then never let us deplane. We were offered water after 5 hours. My children were in complete distress and I myself suffered a few panic attacks. Only after I called 911 and multiple other passengers called did we finally get let off the plane by a ********. We had no fresh air for 6 hours, no food or water for 5 hours and never got an explanation for why they kept us on the plane for that long.

  Business Response

  Date: 02/28/2025

  Hello,

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week. 
  
  You may also email us through our website at ****************************************************************************************. Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here- ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant Customer Relations Team
  
  

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Complaint Fraudulent Charges and Extortion by Allegiant Representative Dear [Allegiant Customer Service],I am writing to formally report a serious issue involving fraudulent charges and potential criminal activity within your customer service process. My wife, who is handicapped, originally scheduled a flight but, instead of rescheduling, a new flight was booked. After resolving the matter, we proceeded with payments totaling $711.00, $397.00, and $580.00.Subsequently, we were transferred to a supervisor named ****, who threatened to remove a previously applied voucher related to the booking error. He then charged an additional $300.00 to correct a minor name spelling discrepancy and adjust the car rental dates. More alarmingly, **** demanded that I wire him the money and send copies of my drivers license and credit card via email. This raises serious concerns regarding fraudulent and unethical practices within Allegiants customer service ************* appears that Allegiant may have been infiltrated by ************* or another fraudulent entity, exposing customers to extortion and financial risk. If this issue is not immediately addressed, I will escalate the matter to federal authorities, including the ***, ***, and relevant consumer protection agencies.This is a direct consequence of outsourcing customer service without proper oversight, allowing internal personnel to funnel customers to criminals. I demand an immediate investigation into this matter and a full refund of all fraudulent charges. Please contact me at your earliest convenience at ************** to resolve this issue.

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for contacting Allegiant. Your case has reached the Customer Relations Department.

  I am very sorry to learn of your recent experience but will need to verify a few additional details to look into your request, as the email address and phone number you have provided do not match the ones associated with your itinerary. Please reply to this email with the below information:
  
  Itinerary/confirmation number
  The email address associated with your itinerary
  The phone number associated with your itinerary
  
  Once the requested details have been provided, I will be able to assist you further. Please note that if no information is received within the next seven days, your case will be closed as resolved. However, if you send in the required information after this timeframe, your case will be reopened and reviewed.
  
  We look forward to your response. Thank you for choosing Allegiant. 

  Best Regards,

  Lilly

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22961788
  
  I am rejecting this response because:

  Please forward to Lily from Allegiant

  Dear Lily,
  I have been a satisfied customer of ********************** until a recent issue arose that has left me feeling extorted and exploited due to a simple mistake made by my wife. Rather than addressing the situation fairly, I was instead accused of being manipulative when my only request was to take four days off to visit my family in ********I would like a clear explanation regarding the individual named Garywho he is, why he appears to be associated with a different company, and the long-term ramifications of being exposed to a third-party company in this manner. It seems as though I am being unfairly targeted and financially pressured. Furthermore, I anticipate the next claim will be that I was not on any flight, which would be completely absurd. Both my wife and I were on the itinerary:
  Passengers: ******* and ****** *********
  Contact Information:
  Phone: ************ / ************
  Email: ************************ / ************** / ****************************
  I request an immediate response and resolution to this matter. Please provide clarification regarding the handling of this situation and the role of the third party involved.
  Sincerely,
  ******* *********

  Business Response

  Date: 03/11/2025

   

  Hi *******, 

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week.
  
  You may also email us through our website at ****************************************************************************************. Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here- ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Allegiant Air Flight Cancellation and Unusable Voucher Dear Better Business Bureau,I am writing to formally file a complaint against Allegiant Air regarding their handling of a disrupted flight and their inflexible refund policies.Last summer, my family and I booked a trip to *******. We planned our vacation well in advance, with both my wife and I taking time off work, as well as coordinating with our two childrens schedules. Unfortunately, due to the ********************* outage, Allegiant Air was grounded for a day and a half, causing us to miss our scheduled flight on July 7th. As a result, we were unable to travel to ******* at all that summer. Since Allegiant is a regional carrier with a seasonal schedule, we had no alternative flight options to rebook our trip.Additionally, the week before our scheduled departure, we needed to change the ticket information for one passenger. Allegiant refused to provide a full refund, offering only a travel voucher valid for nine months. Given their limited flight schedule and the fact that our vacation plans were completely derailed, this voucher was of little use to us.Allegiants failure to accommodate passengers impacted by the ********************* outage, combined with their rigid refund policies and seasonal flight limitations, have resulted in a significant financial and personal loss for my family. We believe that Allegiant should:1.Provide a full refund for the ticket we were forced to change.2.Extend the expiration date of the issued voucher or convert it into a cash refund.3.Improve their policies to account for unexpected, large-scale outages beyond passengers control.I appreciate your time in reviewing this complaint and look forward to your assistance in resolving this matter.Regards, *****

  Business Response

  Date: 02/21/2025

  Hello, 
  
  Thanks for reaching out to Allegiant. This reservation was cancelled on July 6, 2024 which was before the Crowdstrike outage that happened on July 19 of that year. A voucher was issued and an exception was made to extend the voucher through June 2025. The voucher has been partially used already. I've made another exception and extended the voucher through the end of the year, giving a new expiration date of December 31, 2025. If you are unable to use the voucher, you are welcome to allow a friend or family member to use it. This is in accordance with our terms and conditions that were agreed upon at the time of booking your reservation. 
  
  If you have any questions, please let us know. Thanks for choosing Allegiant.
  -*****

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alligent was advertising ****** bonus points if you signed up with their allways rewards credit card. I made a purchase of over 1000 dollars with the 90 days and only received ****** points that was part of their advertisement on their web site. They still owe me ****** points. I have called multiple times told they would check into it and call me back within 72hrs only to not ever get a call. I filled an online complaint over 7days ago and still have not received a response back. Need help understanding the issue here.

  Business Response

  Date: 02/21/2025

  Hello ****,

  Thank you for contacting Allegiant. We thank you for your patience in our response. Our records indicate you were able to speak with ************** agent on 02/18/2025 explaining how you received your ****** bonus pts offer + $150.00 statement credit. 

  Your business as an Allways ************ card holder is greatly appreciated! A **************s Representative is able to assist you with any question or concern by phone. They can be reached at ************ from 5 am to 8 pm PT Monday - Friday and Saturday from 8 am to 12 pm PT.

  Please feel free to contact us if you have any other questions. Have a wonderful day!
  
  Best,
  Ruby | Customer Relations Representative
  
  

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Data: On 11/24/24 I purchased a round trip ticket (#V88IGJ *******CIncinnati) with Allegiant for 12/23 thru 12/27. - Car Rental: Upon completing my booking, Allegiant asks if the consumer will be looking to rent a car. I was directed to a menu, where I chose Enterprise as my car rental. I booked a car (# **********) for approximately an additional $300. Two days later I called Enterprise to cancel that reservation. That's where "theft" came into play.- 10 days after cancelling,(Dec 5) I had not received a refund. I also noticed the car rental still showing up in the itinerary Allegiant sent me. I called Enterprise and inquired, and they informed me that, while they acknowledge my cancellation, they don't actually handle the money...Allegiant does. They explained to me that, since Allegiant customers to them, ******************** keeps the money as part of a "package". The Enterprise agent advised me to seek the refund with Allegiant. - Dec 5 I called Allegiant customer suppor. The agent hears my story, tells me he's "sorry that happened but I'm sure we can fix this for you", and proceeds to inform me there is a "no refund" policy, it's "impossible" to give me my money back, but instead I'll get a "voucher". I was emphatic that I did not want a voucher as I'll likely never use it. He insisted they'll send me a voucher. To this date I have not received confirmation of cancellation nor a voucher from Enterprise or Allegiant. - On Dec. 13 I called Enterprise again confirming the cancellation (yes, confirmed).- On Dec. 19, I received another itinerary from Allegiant including the car rental as if it was never cancelled. - On Jan 2, 2025 I recieved a reply from Allegiant's Customer ************** stating, "If the car was not picked up and used, we will issue a refund for the amount pre-paid for the car." It is now Feb 17 and I have received no follow up nor a refund.

  Business Response

  Date: 02/20/2025

  Hi there,

  Thank you for contacting Allegiant.

  Upon review of your itinerary I have verified this case as pending as we are waiting a response for verification that the auto was not picked up. We appreciate your patience.

  Should you have any further concerns, please feel free to reach back out to us. Our agents can be reached 24/7 at ************. For the shortest wait time, we encourage you to contact us during off-peak hours, which is typically from 9 pm - 4 am PT. We appreciate you choosing Allegiant for servicing your travel needs.
  Best Regards,
  Azalia | 
  Customer Relations Representative

  Customer Answer

  Date: 02/21/2025

  This reply from Allegiant is pure stall-tactics. Nonsense.  They know full well the car was never picked up.  I spoke to Enterprise multiple times about this prior to the actual date of pick up, and they confirmed for me the car was cancelled on their end but that Allegiant was refusing to cancel it from their end. Allegiant replied to my complaint on Jan 2, 2025 telling me they'd inquire with Enterprise to confirm the car was never picked up, and if that was the case, they would refund me. It's now Feb 21 and they're pretending they don't know??  They're playing a shady game with the BBB now.  

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22953914
  
  I am rejecting this response because:
  

  I spoke with Enterprise agents several times prior to the original reservation date, and those agents all confirmed the car was cancelled on their end, but that Allegiant was not cancelling on your end.  You wrote me on Jan 2 2025 and said you'd refund me if you confirmed the car was never picked up.  I had NO problem getting Enterprise on the phone and confirming it.  If you really tried to confirm this on Jan 2, you would have known on Jan 2 and I'd be refunded already. You KNOW the car was never picked up and now you are playing shady with the BBB to avoid making good on your promise to refund me.  

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased direct flights from ********* to ********* with the initial flight being Thursday, Feb 13th 2025 (flight 254). Upon boarding, all passengers were then told that we would be stopping in *******, ****** for a short refueling delay. I was surprised at this because usually when fuel is an issue, 20 or so passengers are offered comp to take a later flight. Instead of that, we landed in ******* with a 2 hour delay for refueling without any amenities or ability to leave the flight during that time. Upon further inquiry, I found that the usual A320 that is flown on Asheville's shorter runway and can accommodate the necessary fuel and full passenger and weight load was not being flown because we were on the A319 which Allegiant was looking to logistically transfer to a different location. I purchased a direct flight. I did not get a direct flight and instead had a flight worse than having a layover. Delays on my flight back were acceptable but the delays and hidden stop on the way there is not. I'd like a refund of such or 1.5x nonexpirable trip credit. Let me know if I can provide any other information.

  Business Response

  Date: 02/20/2025

  Hello,

  Thank you for contacting Allegiant. Your case has reached the Customer Relations Department.

  I am very sorry to learn of your recent experience but will need to verify a few additional details to look into your request, as the email address and phone number you have provided do not match the ones associated with your itinerary. Please reply to this email with the below information:
  
  Itinerary/confirmation number
  The email address associated with your itinerary
  The phone number associated with your itinerary
  
  Once the requested details have been provided, I will be able to assist you further. Please note that if no information is received within the next seven days, your case will be closed as resolved. However, if you send in the required information after this timeframe, your case will be reopened and reviewed.
  
  We look forward to your response. Thank you for choosing Allegiant. 

  Best Regards,

  Lilly

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22951518
  
  Here is the information requested.

  Itinerary/confirmation number - L9327D
  The email address associated with your itinerary - ***************************
  The phone number associated with your itinerary - **********
  
  ***** ***

  Business Response

  Date: 02/28/2025

  We empathize with the inconveniences you experienced, and we regret that our service delivery did not meet your expectations. However,Allegiant respectfully declines your refund request. A refund or credit voucher cannot be provided for services that have been rendered, as the service on flight 254 was provided and taken in full.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22951518
  
  I am rejecting this response because: The service I paid for was a direct flight. We were not told about it becoming a layover flight until we were on the plane. What I am saying is I did not receive the services I purchased. If i wanted to pay for a cheaper flight with a layover I would have but instead I purchase your direct flight which was not a direct flight because of Allegiant's own issues with managing plane logistics. I am once more requesting a refund for the flight. We were forced to stay boarded and not allowed to deplane and also were forced into a layover flight instead of a direct flight that we paid for due to allegiant's poor logistics.
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 04/09/2025

  Hello *****,

  While we completely empathize with your inconveniences and experience, per Allegiant's Contract of Carriage, "flight schedules, however, are subject to change without notice, and the times shown in or on Carrier's published schedules and advertising are not guaranteed. At times, without prior notice to passengers, Carrier may need to substitute other aircraft, airlines or means of transportation and may change, add, or omit intermediate or connecting stops."  As you did arrive at the ***************************************** (LAS) through Allegiant flight #***, then you have accepted the flight service, along with the delay and stopover; therefore, a refund cannot be provided for rendered services as you were previously advised by Allegiant's Customer Relations department.  This is aligned with Department of Transportation (***), who regulate all airlines carrier.  Per the federal regulations of the **** passengers are not entitled to a refund for taking a flight due to an unsatisfactory experience. For more information, please refer to ********************************** ********************************************************************;

  I realize that this may remain unsatisfactory to you; however, its is Allegiant's policy which coincides with the federal regulations of the **************************** (***) and the acknowledged Contract of Carriage.  This will be the final response regarding this matter from Allegiant's BBB.

  Sincerely,

  ******
  Allegiant BBB
  ***********************************************************************
  
  

   

   

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked flights on allegiant in December 2024 for round trip flights from ********* to ******** from 2/13 to return on 2/16. We were abruptly told on Sunday 2/16 that our returning flight was cancelled. We spent over an hour on hold and could not get anyone on the phone. We tried to use their app to rebook, but neither my wife our I could access their app to change our flights. We went to the ****************. They told us that they could not fly us home until next Thursday and refused to book us with another airline. We rented a car and drove the *************** where they had a flight, only to have it get delayed from 10:50am until 2:44pm the following day. We have sat on hold with their customer service for over an hour on 2/17, wondering why the flight was delayed and what the likelihood of the flight getting cancelled was. We have received no text messages, allegiant told us to rebook flights in our app but this did not work, they did not return our phone call, no explanations as to why the flights were cancelled or delayed and what we are supposed to do about it. I need to get back to ********* today, I am a busy psychologist and my wife is 7 months pregnant. She has important doctors appointments and I have patients I need to see this week. We are understanding of cancellations and delays, but the lack of communication and transparency about the status of Allegiants flights is completely unacceptable. If we know what the issue is we can use this information to make plans to drive home or decide to stay and fly. Because of this catastrophe we have had to spend money renting a car to drive to Ft. Lauderdale and we had to pay for a hotel for the night. I am also missing a full day of work which is extremely frustrating. We feel completely in the dark and are unsure how to get home. Please help!

  Customer Answer

  Date: 02/18/2025

  So I have an update, Allegiant did not have a crew for our flight out of Ft. Lauderdale on 2/17 which was scheduled after the flight was canceled from ******** to ********* on 2/16. Our plane was parked in ********* because they couldnt find a crew to fly the plane per airport staff at **. ******************. This flight was supposed to take off at 8am. Instead of cancelling the flight then and allowing us to make alternative travel arrangements, Allegiant delayed the flight multiple times without any explanation as to why the flight was delayed five hours only to cancel the flight at 3pm. They completely wasted our time just to cover up that they had a staffing issue. Then to compensate us they offered us a meal voucher for 12$ which was barely enough to buy us peanuts at the gift shop at the airport. We had to fly into ********* (**) and rented a car to drive from ********* to *********. Allegiant sent us $200 but this is not even close to enough to compensate us for me losing an entire day of work and the cost of our second rental car, which was an additional $128.10 in expenses. Not to mention Allegiants inability to communicate delays to me costed me an entire day of work. The $200 is not sufficient for the expenses that we incurred as a result of their negligence and poor communication. 

  Business Response

  Date: 02/20/2025

  Hello *****,
  
  Thank you for contacting Allegiant.
  
   I am very sorry to learn of your recent experience but will need to verify a few additional details to look into your request, as the email address and phone number you have provided do not match the ones associated with your itinerary. Please reply to this email with the below information:

  
  Itinerary/confirmation number
  The email address associated with your itinerary
  The phone number associated with your itinerary

  
  Once the requested details have been provided, I will be able to assist you further. 
  
  We look forward to your response. Thank you for choosing Allegiant.
  
  Crystal 

  Customer Answer

  Date: 02/21/2025

  Its under my wifes name ********* ***** Collin 

   

  *******************************

  ************

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD BOOKED TWO ROUND TRIP FROM *** TO *********** 10/17/24 RETURN 10/26/24 BUT DUE TO HURRICANE IN ***. AT THAT TIME CANCELLED COST WAS $594.00.. TO CANCEL I WAS CHARGED ADDITIONAL $50.00 EACH AND INSURANE WAS NOT HONORED THEY SAID UNDER THESE CIRCUMSTANCES. BUT I WAS STILL RESPONSIBLE FOR $156.00 FOR TAXES ANDCARRIER USAGE CHARGES. SO A CREDIT VOUCHER #CRAFF7A8C2E302C3A6 WAS ISSUED FINALLY 11/13/24 IN THE AMOUNT OF $370.00. I TRIED TO USE MY VOUCHER ON FEB. 5, 2025 TO BOOK 2 ONE WAY TICKETS FROM *** TO PUNTS GORDA FOR 2/22/25 AND AFTER 10 DAYS SPEAKING TO ****** FROM ALLEGIENT #***********. 15 PHONE CALLS WAS TOLD VOUCHER ISNT AND GOOD HAD TO PAY FULL PRICE

  Business Response

  Date: 02/20/2025

  Hello *********,

  Thank you for contacting Allegiant. As a one-time courtesy, I voided the credit voucher ending in C3A6 for $370 and issued a refund back to the original form of payment which ends in 4848. Please allow up to 10 business days for the funds to be available. 

  Please feel free to contact us if you require further assistance. 

  
  Best Regards,
  **** ****
  Customer Relations