Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets for our daughter, Allegiant canceled flight due to Hurricaine ******. They state they refunded the money but Priceline and Affirm state they did not.

  Business Response

  Date: 03/06/2025

  Thank you for contacting Allegiant.

  We have advised several times that the funds were allocated to the original form of payment. Please see the transaction verifications from our accounting department below:

  ARN: 85369434320683402503950  ($299.00)

  Batch IDBusiness DateMerchant NameInvoiceAmountTransactionCustomer Name
  2005465Thu Nov 14, 2024ALLEGNT AIR, LLC4257003339($299.00)REFUNDBRITTANY *******

  Settled and no funds were reverted back 

  ARN: *********************** ($130.00)

  Batch IDBusiness DateMerchant NameInvoiceAmountTransactionCustomer Name
  2005467Fri Nov 15, 2024ALLEGNT AIR, LLC4257017331($130.00)REFUNDKimberly *******

  Settled and no funds were reverted back

  Transaction History for VS - **** 4860xxxxxxxx8866  all went back to CC 

  This the final decision, and this will be our final correspondence from the Customer Relations Team regarding this matter. Should you have any questions that are not related to what we previously discussed, feel free to contact us.

  Regards,

  ****

   

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26, 2024, I booked a package with Allegiant Air that included a flight and car rental. The reservation was for a flight from *************, ** (U.S.) to ***************************************************, with a car rental from *****. My travel date was July 26, 2024.Upon arrival in *******, I attempted to collect my reserved car from Alamo at 11:30 PM, per my reservation details (confirmation number: **********). I was informed by Alamo that they had no record of my reservation and no cars available. I proceeded to inquire at other car rental companies at the airport, but none had any available vehicles either.The car rental portion of my package was paid in advance, totaling $600. Given that ***** failed to provide the reserved vehicle, I contacted my credit card company to dispute the charge. Initially, the $600 was refunded to me. However, Alamo later claimed that I had failed to show up for my reservation and recharged my credit card for the same amount.This is incorrect. I arrived on time, attempted to collect the car, and was denied service due to Alamos inability to locate my reservation. Additionally, on July 27, 2024, I contacted Alamo again, and they confirmed they still could not find my reservation and had no cars available.I am requesting a resolution to this matter, including a full refund of $600, as I did not receive the car rental service for which I paid. This is a significant amount of money to lose for a service that was not rendered. Not to mention the $100 taxi fare it cost me to get to my destination in *******. Thank you for your attention to this matter.Sincerely,***** **** c/o my son ******* **** - I am a senior and not tech savvy.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3rd, I had a flight from ********, ** to ***********/**********, ******* on Allegiant Airline. At approximately 1:40 am I received my first text and email indicating a delay due to weather in ***********. These delays continued until approx 2:30 pm. I arrived at the airport for a 4:20 departure to ******************************. I never received a text or email indicating the flight was once again ********** approx 5:00 pm it was announced that the plane was leaving at 5:10 for ********/*****************. This is approx 1-hour drive away from ***********/**********. We had 10 mins to decide if we were going to fly. Allegiant did not have another flight out until next Monday. I made the decision to fly after contacting a family member for pick-up. This family member had to drive 1 1/2 hrs to pick me up in ********. My vehicle was at the ***********/Clearwater long term parking lot. While IN THE AIR, we were told the weather had improved so we were landing in ***********/Clearwater within 15 mins. They refused to give me a refund or a voucher. They also charged the passenger for water/soda instead of offering these items for all the issues.

  Business Response

  Date: 03/18/2025

  Hello ****,

  Per our earlier email response, we do not offer refunds for completed flights and no compensation was offered for flight 993.

  Please be assured that air traffic control advises us when it is safe for the aircraft to depart and land in weather conditions, which may not be visible from the ground. Typically, delays/cancellations occur due to aircraft type and weather conditions along the flight path or at the destination, which means that every airlines schedule might be impacted differently. Our top priority is to get each and every one of our passengers safely to their destination on time, but we will never sacrifice safety to meet an on-time departure or arrival.
  We empathize with the inconveniences you experienced, and we regret that our service delivery did not meet your expectations. However, Allegiant respectfully declines your refund request. A refund or credit voucher cannot be provided for services that have been rendered, as the service on flight 993 was provided and taken in full.

  Best Regards,
  **** ****
  Customer Relations
  
  

   

   

   

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to an extended recovery time from orthopedic surgery, on Jan. 30th 2025, I changed my flight for a trip in March from *********, ** to ***********, **. My original ticket was purchased with the flexible fare option. Using their app, I selected the new date, thinking after I finished, the fare shown would be modified because of my flex fare option. It wasnt. When I spoke to an agent today, Feb. 3rd, I was informed one must speak to an agent on the telephone whenever one uses flex fare to change a flight date for medical reasons. I expect a full refund for this deceitful business practice - there was no warning on the website apl about this hudden requirement. The agent did arrange for $100 credit off the original $366

  Business Response

  Date: 03/03/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22895393
  
  I am rejecting this response because I have already had several lengthy phone calls to no avail.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/11/2025

  Hello ******,
  
  Thank you for contacting Allegiant.
   
  Since you had Trip Flex on this reservation, you were able to make a one-time change to your flight up to one hour before your departure without any penalty change fees. Please keep in mind that you were responsible for any difference in airfare. Our records indicate that you initially purchased itinerary MD1Y4U for $452.00. When you used your Trip Flex to modify your travel on December 4, 2024, our system credited the cost of your previous flight (minus the Trip Flex, as you are using it) towards the cost of your new flight. Because the flight was slightly cheaper, you received a credit voucher for $66.00. I hope this clears up any confusion.
  
   Should you need any further assistance, we recommend trying our online Live Chat available Monday - Friday 5 am - 6 pm PT. ************************ is also available 24 hours a day, 7 days a week and can be reached at ************. For the shortest wait time, we encourage you to contact us during "off-peak" hours which is typically from 9 pm - 4 am PT. Please visit ************************************************ for more information.
  
  Crystal 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22895393
  
  I am rejecting this response because: I had foot surgery November 3 and and an unknown time before I could fly. I thought a later date would work but my ability to walk took much longer than anticipated. There was no information on the website on tentative changes due to surgery. Yes, I did obtain a voucher but when I called in, the young lady told me that medical necessary flight changes can be done at no charge but this was after the fact that the website provided no information that I could find about this.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/09/2025

  Hello ******,

  We are sorry if the outcome of your complaint did not meet your expectations.  While I completely empathize with your circumstances, the refund you are seeking cannot be provided.  Allegaint's Terms and Conditions was marked as read and accepted on September 16, 2025, when itinerary MEU9RR was puirchased, which indicates "With Trip Flex:Change and cancellation fees do not apply to any itinerary which includes TripFlex. ******** is limited to one-time usage. If used, any future change and/or cancellation request will be processed as an itinerary without TripFlex and are therefore subject to all timeframes, policies and fees listed above..Customers are responsible for any change in price for airfare, hotel, car rental, etc."  As a result, it was disclosed and consented to that Trip Flex is a one-time usage only. I see that an agent had refunded the change fees totaling $100.00 on January 30, 2025.  However, the remaining $266.00 cannot be refunded as this was for the difference in the airfare only, which is the passenger's responsibility.  Even if you still had Trip Flex, you would have still been responsible for the difference in airfare; therefore, the outcome, paying $266.00 to change the flight, would have been the same regardless.  Keep in mind that we do not have a medical exception and the refund provided for the change fees was provided as consideration only due to your circumstances. For more information, please refer to *********************************************************** and *************************************************************, under "Does Allegiant offer any kind of medical exceptions?"

  I am regretful if this remains unsatisfactory to you; however, this is Allegiant's policy and no additional exceptions can be provided. 

  Regards,

  ******
  Allegiant BBB
  ***********************************************************************
  
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, 2025, I flew from ** to ******* due to my Mothers death. I checked in a less then one year old peice of luggage, in pristine condition. On arrival, I found the luggage had been seriously damaged. Due to the circumstances, I was unable to address this immediatly, but did try to call the airlines customer service without any success.On check in to my return flight, I told them that my luggage had been damaged, at which time they gave me a small slip of paper with an email address and telephone number for lost/damaged luggage and told to contact them.The employee then place a damaged label on my bag.After picking up my luggage from the return flight, I found the bag even further damaged, with holes, dents and such. I sent an email, listed on the paper, to Allegiant, with photos of the damage up and back. I had no response. I called the number listed on the paper, but could not get though. I then went to their website, found a place to lodge the complaint. They sent back a response telling me "During the course of normal handling your luggage will acquire evidence of use" and some sort of excuse that they were not liable for further damage on the way back, also noteing that I had not reported it within their limited time period. Bottom line, my bag is unusable. They damaged it. I tried repeatedly to contact them about it without success and now they seem to blame me for it. I simply want to be reimbursed for the damage, even a vouture would suffice, but denying me any assistance at all, with a bag they damaged, at a time when I must travel due to a death and somehow blaming me for it is just sick.

  Customer Answer

  Date: 03/03/2025

  Hello BBB,

  You sent me an inquiry asking if I had heard from Allegiant.  No.  And I do not expect to.  I see that there are so many unresolved complaints against this company.  But I can do nothing.  It is the only option to fly down to where my deceased Mother had her home, and I must continue to go down there for the next couple of months.  I know things are bad in ***************** scams everywhere.  But I really am shocked at how badly it has become.  I don't think they care what BBB rating they have.

  But I thank you very much for trying.

• Initial Complaint

  Date:01/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 4 $250 travel vouchers that dont work when I try to book flight. Whenever I try calling the lines are busy or the *** is unhelpful. Yesterday the *** hung up the line. Today I was on the call for over an hour. The last *** was very rude and just kept me on hold. Please help/fix issue so I can use my vouchers that were acquired through completing media promotion campaign with your team; Instagram promotion through *****. Looking forward to hearing back.

  Business Response

  Date: 01/24/2025

  Hello,
  Thank you for contacting Allegiant and we appreciate your patience with our response. 

  We are extremely disappointed to learn that the service you received did not meet your expectations. All of our team members are expected to be professional, respectful, and assist however they can to provide a satisfactory travel experience. While I cannot undo the circumstances, this matter has been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective counseling is provided.
  All travel involving this voucher must be booked and completed by the expiration date. You are welcome to use your voucher to book travel anywhere that Allegiant flies for any of your friends or family. 
  Credit vouchers can be applied online as a form of payment at check out. Look for a link labeled Allegiant Vouchers on the payment page. Enter your voucher number and click Apply. You can use more than one voucher on a reservation.
  Please ensure that there are no spaces after entering the voucher code or email.

  We are very sorry for the inconvenience you experienced due to lengthy hold times. To reduce call times and better serve you, our ******************** is open 24 hours a day, seven days a week. For the shortest wait time, we encourage you to contact us during off-peak hours, which is typically from 9 pm - 4 am PT.  
  If you have any other questions or concerns, please feel free to reach back out to us.
  Best Regards,
  Cass

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family (4 people including 2 children ) supposed to fly on Flight 3017 scheduled to depart ******** / ******************************** (SRQ) to *******/********************** (RFD) on Tue 31 Dec 2024 at 4:31 PM has been delayed until the next day at 10 am. so we have to take a hotel for that night and travel between airport to hotel and hotel to the ************ is my ITN # U4VHRF.This is the message I received from Allegiant Airlines: our payment partner, ********. This is the company we use to issue cash compensation. Please follow the link provided by ******** to receive additional compensation as a result of this delay. You will receive $200.00 in funds from *********I have not yet received the payment of $200. It has been more than 21 days since the initial communication, during which I was informed that the payment would be processed within 48 hours.I have contacted customer service regarding this issue, and they assured me that I would receive a response within two weeks. However, I have not received any response to date.I am not getting a proper response from Allegiant airlines.

  Business Response

  Date: 02/07/2025

  Hello Premchendar,

   

  Thankyou for reaching out, and I apologize for the inconvenience and confusion. I see the $200.00 compensation link failed and a new link will be snt within the next 72 hours.

   

  Please reach out to ******************************************** for further assistance if needed,

   

  Thank you for choosing Allegiant,

  ****

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a airline ticket and used an allegiant credit card because they had a 150 dollar of credit card statement so I filled it out on line when I got to the end it would not let me confirm and proceed so I contact allegiant and the agent went through it with me and in turn told me I would see the statement credit on my first statement as I called allegiant several times to confirm this prior to my receiving statement I did finally get statement with no credit I called allegiant I had an agent tell me that there was a promotion going on at that time and she transferred to *************** we disconnected I called back a few times and now there telling me there was no such promotion and another told me it was with a ***** purchase different agent tell you all sorts of different things I know that promotion was going on because that was the reason I applied for a credit card for my flight and you can never talk the same agent Im so frustrated because I have called over a dozen times and I get different info or cut off completely I would like my 150 promotion as allegiant promised thank you for your time ***** j *****

  Business Response

  Date: 02/07/2025

  Hello,
  Thank you for contacting Allegiant and we appreciate your patience with our response. 
  I apologize for any confusion. However, as per our policy, the future credit is awarded after making $1,000 or more in purchases within the first 90 days of account opening. This information is also available on our website for reference.
  If you have any other questions or concerns, please feel free to reach back out to us.
  Best Regards,
  Cass

  Customer Answer

  Date: 02/10/2025

  I am not satisfied that was one of two promotions I was told several times by allegiant customer service I would see credit on my statement Im very upset they are not standing by this 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22832650
  
  I am rejecting this response because:

  Most Recent Message

  Date Sent: 2/10/2025 4:32:57 PM
  I am not satisfied that was one of two promotions I was told several times by allegiant customer service I would see credit on my statement Im very upset they are not standing by this 

  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/11/2025

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week. 

  Member Services is available  at ************ from 5 AM to 8 PM (PST) Monday through Friday and Saturday from 8 AM to 12 PM (PST).
  
  You may also email us through our website at
  ****************************************************************************************.
  Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here-
  ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  
  Allegiant Customer Relations Team

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight on Allegiant Air. Great price, so a few weeks later I added a car rental. Upon receiving the receipt for the car rental, I realized it said that the purchase did not include taxes, and many other applicable fees, and those would all be assessed at the counter, and they could not disclose them. It also said that you could cancel within 24 hours of purchase, if your flight was less within more than 7 days. Mine was. I called the company within 3 hours of booking. They said the way it worked was that they would send an email to that department, and it would take 2-4 weeks to hear back, and they could not confirm that the car rental would be able to be cancelled. My flight is in 8 days. I am not concerned about getting the money back immediately, but there is a complete lack of transparency within this company. An email and a reply within 2-4 weeks does not match what a normal person would understand with the saying that something is returnable. I feel this company should be penalized, and have to have a quicker return policy on their site, because it does not say it will take 2-4 weeks. This is purposely taking advantage of customers.

  Business Response

  Date: 02/07/2025

  Hello
  
  Thank you for reaching out to us through the Better Business Bureau of ****************Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week.
  
  You may also email us through our website at *********************************************************************************************** complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here- ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received.Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team
  

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had flight home from ** to ** on Friday January 10th. The flight (512), was planned to leave on time at 2:21 PM, and all passengers proceeded to board the plane. Turns out a flight attendant did not show for work so after 50 minutes on the plane we de-boarded. Eventually a replacement showed up, 2 hours later, but by then weather had deteriorated at the destination and they canceled the flight. I was alone in ** (I'm 18), and had no where to stay. My dad booked hotel room and I took and ***** Then the airline put me on a flight the next day to an airport ~70 miles from my home. I requested reimbursement for the hotel and travel to the new destination airport. I am requesting reimbursement for the hotel and travel only, not the original plane ticket price. Hotel was $224.87 and travel was 140 miles @ $.40/ miles = $56, for a total of $280.87

  Business Response

  Date: 01/24/2025

  Hello Sydney,

  Thank you for contacting Allegiant. I am so sorry for the inconvenience you experienced due to this cancellation. We absolutely recognize how important it is to get you to your destination on time. Unfortunately, daily operational challenges and weather sometimes interfere with our schedules, with little notice. Please be assured that our top priority is to get each and every one of our passengers to their destination on time, but we will never sacrifice safety to meet an on-time departure or arrival.
  
  Please note that Allegiant determines compensation on a flight basis and offers consistently per itinerary. Unfortunately, itineraries from flight 233 are not eligible for compensation. For more information regarding federal compensation guidelines, we recommend reviewing consumer fly rights on the Department of Transportation website, at ***************************************************** and the agreed contract of carriage at ********************************************************

  We understand that this is not the answer you were hoping for; however,it is the final decision, and this will be our final correspondence from the Customer Relations Team regarding this matter. Should you have any questions that are not related to what we previously discussed, feel free to contact us.

  Thank you for choosing Allegiant,

  ****

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22813965
  
  I am rejecting this response because:

  there no *** rules that protect airlines if a employee does not show up for work. This is what happens in this case. Their response is 100% unacceptable 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/30/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22813965
  
  I am rejecting this response because:

  I have already called thier customer service line twice with no resolution. This is why I am using the BBB. If there is a direct contact that can speak to who can resolve, that would acceptable. But asking me to call the same line for a 3rd time is just silly. This is simply another attempt to avoid taking responsibility for their poor service. Anything less than reimbursement will be unacceptable. This was due to an employee issue, not weather. And this was told to me by the gate agent. Flight attendant did not show for work. Thats why I had to get a hotel room and arrive a day later to my destination and then pay for a ride home. In fact you should be paying for the flight, hotel and the ***** however I will allow this to slide with just the original request for reimbursement.
  
  Sincerely,
  
  ****** ******