Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1, 2025 l went to the Allegiant App to cancel my flight #***. Confirmation #A2NBV. It did not allow me to do so. The message was "cannot cancel or make changes through the app. I called airline for assistance but auto operator said it was a forty minute way. I've been up until this day. I keep getting the same message: 40 minute wait time. I'm seeking a full refund.

  Business Response

  Date: 02/07/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22831988
  
  I am rejecting this response because:
  The phone number Allegiant is asking me to call is the same number l originally called for help.and was told there was a 40 minute wait.
  Sincerely,
  
  ******* ****

  Business Response

  Date: 02/13/2025

  Hello *******,

  Thank you for contacting Allegiant, I hope youre having a great day!

  I am so sorry to hear you were having difficulties canceling your reservation. Upon further review I see your reservation was protected with Trip Flex. I was able to cancel your reservation and have issued a voucher that included everything paid just minus the carrier usage fee and Trip Flex. For more information on our terms and conditions, please visit *****************************************************************;

  Please keep in mind that dollar-off vouchers are one-time use only, and once applied to a reservation, any remaining funds are forfeited. Here is your voucher number:

  DOB428CB9BA62783E1 for $178

  All travel involving this voucher must be booked and completed by Feb 12, 2026, a year from the date it was issued. Please note that we will not be able to extend the voucher past this date for any given reason.

  Should you need any further assistance, we recommend trying our online Live Chat available Monday - Friday 5 am 6 pm PT. ************************ is also available 24 hours a day, 7 days a week and can be reached at ************.For the shortest wait time, we encourage you to contact us during off-peakhours which is typically from 9 pm - 4 am PT. Please visit ************************************************ for more information.

  ****** | Customer Relations
  ************   *************************************************************

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 3: Flight booked for Outbound on 1/17 and return on 1/20 Jan 13: Inquired via chat about possibility of cancelling the return only portion of the flight I was told that I had to cancel today (at least 7 days prior to the flight) to receive a credit for majority of that return flight expense. I asked if I just had to do that by midnight and the the answer was "Yes". I returned to the website a few hours later to cancel that flight and it was no longer an option. I called the 800 number, explained the situation, and two different employees refused to let me speak to a manager, and BOTH employees hung up on me. One employees name is **** #*****

  Business Response

  Date: 01/17/2025

  Hello *****,

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. 

  I see that a Customer Relations representative had already emailed you on January 16 regarding the same concerns and credit vouchers for future travel was issued as consideration; however, we did not want your email via the BBB to go unacknowledged.

  Should you have any further concerns, please feel free to reach back out to us directly at ***********************************************************************.
  
  Regards,
  ******
  ***********************************************************************
  

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to Allegiant air miscommunication we were rerouted from security back to the main ticketing gate and then back through security to the gate. The main ticketing agent informed us the flight would be held and she would contact the gate agent. Hate agent refused to let us on board despite flight still being grounded and connected to the gate bridge. The unprofessionalism of Allegiant Airlines in ************ (specifically gate agent *** who refused to answer the calls from main ticketing agent ****** or her manager *******) lead us to missing our direct flight. We had to spend over $1000 to rebook, lost 6 hours through connecting flight, and lost our original $263 booking fee. I have never booked with such an unprofessional airline and I could not believe the disorganization. If it wasnt such a detriment to our short trip it couldve been considered a comedy or errors.

  Business Response

  Date: 01/13/2025

  Hello
  
  Thank you for reaching out to us through the Better Business Bureau of ****************Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week.
  
  You may also email us through our website at *********************************************************************************************** complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here- ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received.Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team
  

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22789202
  
  I am rejecting this response. I reached out to allegiant in person and twice via email prior to filing the complaint with the Better Business Bureau. 

  Reading this response, it is clear Allegiant did not review my in person complaints, my complaints via email and their portal, or the complaints filed with the Better Business Bureau. 
  

  Emails attached.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 01/30/2025

  Hello,
  Thank you for contacting Allegiant and we appreciate your patience with our response. 
  I am happy to help with your request but need a few additional details to be of assistance.
  Please reply to this email with the below information:
  
  Itinerary/confirmation number
  
  The email address associated with your itinerary
  
  The phone number associated with your itinerary
  Once the requested details have been provided, I will be able to assist you further. Please note that if no information is received within the next seven days, your case will be closed as resolved. However, if you send in the required information after this timeframe, your case will be reopened and reviewed. 
  We look forward to your response. Thank you for choosing Allegiant. 
  Best Regards,
  Cass

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flying on Allegiant on Christmas Eve and we were delayed multiple times. We were finally called to board, as we got to our row, which my daughter, my 73 year old mother, and myself were in, my daughter complained of an odor. I dismissed it, as I just thought it was from another passenger. We put our items under the seat in front of us and my daughter took her shoes off. She immediately told me her feet were wet. I assumed this was from something spilled on the ground before we boarded. Unfortunately, this was not the case. My daughter had put her feet in someone elses vomit that was not cleaned up prior to us sitting down. We also had our bags on the ground where there was someone elses vomit.I got the attention of the flight attendant and she immediately told us the row was supposed to be blocked off before we sat down. This was not the case. We had already sat down in the vomit and put our things in someone elses vomit. She moved our seats, but the damage was already done.I have reached out to customer service and customer relations to which they told me all they could do was refund the price of the seats since we could not sit in those specific seats. I do not believe refunding for seats is compensation enough for sitting in the bodily fluids of another person.

  Business Response

  Date: 02/21/2025

  Hello *******,
  
  Thank you for contacting Allegiant.
  
  We regret that the upkeep of the aircraft used for this flight did not meet your expectations, and apologize for any discomfort this may have caused. Each aircraft is cleaned on a daily basis, but we do not have an opportunity to disinfect the aircraft in between each flight. However, our team members are still expected to ensure that our aircraft is acceptable for the next flight.
  
  We thank you for sharing your experience with us, as we are constantly evaluating our policies and procedures and adjusting them when necessary. While I cannot undo the circumstances, these observations have been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective action is taken.
  
  While we sincerely regret that the service you received did not meet your expectations, we are unable to provide any compensation for this matter. Please be assured that your feedback has been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective counseling is provided.

  We hope you will grant us the opportunity to provide a more pleasant travel experience the next time you fly. Please feel free to contact us if you require further assistance.
  
  Crystal

  
  

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2024, my spouse and I were booked on an Allegiant flight from ******** to ******. The flight number was 1384 and our confirmation number was S1YYRB. When we arrived at the airport, we were informed that the flight was canceled, due to a staffing problem. The ticket agents did not make or offer any other accommodations for us and informed us that our fare ($320.89) would be automatically refunded. They also stated that Allegiant would provide us with a $200 gift card and $100 travel voucher EACH, for a total of $400 in gift cards and $200 in vouchers. We asked three times if the gift cards and vouchers would apply to each of us and the three agents at the ticket counter assured us that it did. As we were searching for alternative flights to get us back to ****** on our phones, we received an email from Allegiant stating we had to cancel our Allegiant flight in order to have our fare refunded. We thought this was strange since the flight had been cancelled, but we did it anyway, and the fare was refunded. We found the only direct flights to ****** that day were on *******, but the fare was $1300. We paid it because we had to get back to ****** and no accommodations were offered by Allegiant.The following day, December 31, I spent more than an hour on the phone with Allegiant customer service (being recorded) asking them to pay the difference in my fare to travel on *******. They refused. I then informed them that only one gift card for $200 was provided to us and no vouchers, as promised. After I asked to speak with a supervisor, the customer service *** stated he was referring me to another department and they would contact me with a resolution within 24 hours. I have not heard from anyone at Allegiant since that conversation.I am asking for the difference in fare ($979.09) plus the second promised gift card ($200) plus the two promised vouchers ($200). Attached is my Jetblue receipt.

  Business Response

  Date: 01/13/2025

  Hello *******,

  Thank you for contacting Allegiant. Your case has reached the ***************************** for final review. We appreciate your patience as we handle all correspondence in the order received.

  I am so sorry for the inconvenience you experienced due to this cancellation. We absolutely recognize how important it is to get you to your destination on time. Unfortunately, daily operational challenges sometimes interfere with our schedules, with little notice. Please be assured that our top priority is to get each and every one of our passengers to their destination on time, but we will never sacrifice safety to meet an on-time departure or arrival.

  Our records indicate that a full refund of $320.89 was issued for the cancelled flight on this reservation on December 30th, 2024. As a gesture of our concern, each passenger on flight 1384 has also been issued a $100 dollar-off voucher for future travel, along with $100 per person ($200 total for your reservation) in additional compensation through Paynuver, which I can see you redeemed as ACH deposit. Please note that this is the maximum amount of compensation that will be considered for passengers on flight 1384. Here are your voucher numbers:
  
  DOB736DE9266C3834B for $100

  DO9EDC2A924A16DCFD for $100
  
  Dollar-off vouchers are one-time use only, and once applied to a reservation, any remaining funds are forfeited. All travel involving this voucher must be booked and completed by 01/12/2026. Expiration dates cannot be extended. Each airline has its guidelines as to whether compensation will be offered to passengers. For more information regarding federal compensation guidelines, we recommend reviewing consumer fly rights on the **************************** website at *****************************************************.

  Your business is important to us. Thank you for choosing Allegiant. Please feel free to contact us if you require further assistance. 

  Best Regards, 

  Tayler

  ***********************************************************************

   

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22778477
  
  I am rejecting this response because:
  

  The Allegiant ticket counter agents told us that each of us (my spouse and I) would receive a $200 gift card, for a total of $400. The three agents told us this three times. By providing only a single $200 card, Allegiant is cheating us out of $200 that was promised. As a frequent Allegiant flyer and Allways credit card holder, I find this behavior unacceptable. Allegiant now knows we spent $1300 to return to ****** that day and is not living up to the standard a loyal customer like me expects. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our flight was supposed to be leaving Saturday, December 28th @ 7:49pm to Sunday, December 29th @ 10am. We were told by the ticket counter that Allegiant would be sending at least $100 voucher for each of our seat purchases. We were told not to approach the ticket counters as they would be sending us information within 48 hours. We were also told that they would not be reimbursement for Hotels or to and from transportation from the airport. That did not leave us with many options and it felt like we were forced to have to get a hotel and transportation. We weren't able to stay at the airport as security said it was a liability. I contacted their customer service after we had gotten back several days later and they told me there would be no compensation for anything pertaining to the flight.

  Business Response

  Date: 01/17/2025

  Hello *****,

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. 

  We are very sorry about the inconveniences this flight disruption has caused. We truly understand any changes to a flights schedule is a less than desirable experience for anyone.  Therefore, we always do our best to minimize disruption and attempt to secure other options, as any flight disruption would be our absolute and very last option.
  
  I completely empathize with your inconveniences and experience; however, flight #**** on December 28 was not eligible for any compensation.  While I understand the communication you were provided might have differ, please know that our team members at the airport cannot change or authorize compensation for a flight.  As you were previously advised, the cause of the disruption was due to weather, which is beyond our control. Please keep in mind that all passengers have the option to change to any Allegiant flight at no cost or cancel their ticket for a refund should a flight disruption be unacceptable to them.  Allegiant is not liable for any damages or incidental expenses due to a failure to operate as scheduled as our flight times was never guaranteed. This is disclosed within Allegiants Contract of Carriage that was acknowledged when this trip was booked.   Even the ****************************************** (***) who regulate all airline carriers and recognizes that no airline carrier guarantees their flight times as all airlines carriers have flight disruptions which can be difficult to predict and often beyond an airlines control.  Therefore, per the **** passengers are not entitled to any type of compensation due to a dissatisfactory experience and/or a flight disruption. For more information, please refer to ****************************** and ********************************************************************;
  
  Should you have any questions, please do not hesitate to contact us directly at ********************************************* We appreciate you choosing Allegiant for servicing your travel needs.

  Regards,

  ******

  ***********************************************************************

   

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased seats and two checked bags on Allegiant Airline on 21/Oct/2024 for a round trip flight from *********************************** ***** to **************************************** (SRQ) departing on 24-Dec and arriving back in *** on 31-Dec. When checking our bags at the ticket counter in ********, the desk agent told us the boarding pass scanner was not working and did not scan our boarding passes. We weighed and handed over our bags, but we never saw the agent tag the bag for the flight. I checked with him a second time about scanning our information, but he assured us we were all set to go. Upon arrival to *** on 31-Dec, both my husbands and my bags did not arrive. We immediately opened a ticket with the airline at the ticket counter in ***. On 01-Jan-2025, we had not received an update on our bags and we called the airline baggage helpdesk and spoke to ***** and *****. ***** assured us she would call the airports and try and locate the bags and give us a return call. We never received a call or update on 01-Jan-2025. Today, 02-Jan, we have still not received an update on our missing bags. This is extremely distressing as we have many sentimental items and gifts in the bags. We do not feel that Allegiant is trying to locate the bags or give us status updates. We have been told the bags were never scanned against our tickets but they are not in the ****************. This is a small airline and we flew a small plane and it is very upsetting that our bag has not been found.

  Business Response

  Date: 01/15/2025

  Hello

  We apologize for the experience you had.

  For lost baggage claims, please contact our ********************************* at ************** or *******************************************************************.

  Regards,
  ******
  ***********************************************************************
  
  

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight for 5 people on January 16, 2023 and was told that if I had to cancel and did so within 7 days of the flight that I would receive my money back. I did have to cancel 1 of the tickets and did so on April 14, 2023. Our flight was on May 18, 2023 which was more than 7 days notice. The representative told me that she could not refund my card but could add a credit voucher to my account that would not expire. When I reached out to them today, December 31, 2024, I was told that my voucher expired. I feel like I should not be out any money because I canceled over 30 days prior to the flight.

  Business Response

  Date: 01/23/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

  Customer Answer

  Date: 02/06/2025

  I have already contacted them and they will not issue my refund.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22751013
  
  I am rejecting this response because:

  Date Sent: 2/6/2025 11:04:32 AM
  I have already contacted them and they will not issue my refund.
  
  Sincerely,
  
  ********* ****** (formerly *****)

  Business Response

  Date: 02/25/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled flight with no help

  Business Response

  Date: 01/23/2025

  Hello,
  Thank you for contacting Allegiant and we appreciate your patience with our response. 
  I am happy to help with your request but need a few additional details to be of assistance.
  Please reply to this email with the below information:
  
        Itinerary/confirmation number
  
        The email address associated with your itinerary
  
        The phone number associated with your itinerary
  
  If you have any other questions or concerns, please email back to ***********************************************************************.
  Best Regards,
  Cass

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint due to flight cancellations. Due to the cancellation and rebooking in another city compensation is warranted. I would like $300 per person for travel time, gas, food, and VROB loss. My flight was cancelled on 12/28/2024 from ************************ to PIE then again on 12/29 from **************. Total of 9 hours and week of VRBO rental. I was told that there is no compensation or solution . Allegiant Airlines will not survive treating customers like this. I have spent hours on the phone just trying to take care of this.

  Business Response

  Date: 01/13/2025

  Hello,

   

  Thank you for contacting Allegiant. I am happy to help with your request but need a few additional details to be of assistance. Please reply to this email with the below information:
  
  Itinerary/confirmation number
  The email address associated with your itinerary
  The phone number associated with your itinerary
  
  Once the requested details have been provided, I will be able to assist you further. Please note that if no information is received within the next seven days, your case will be closed as resolved. However, if you send in the required information after this timeframe, your case will be reopened and reviewed.
  
  We look forward to your response to  ***********************************************************************
  
  Thank you for choosing Allegiant.
  
  Best,
  Ruby | Customer Relations Representative

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22747529
  
  I am rejecting this response because:I feel that there should be compensation for gas to two airports only to be informed flight was canceled without explanation. I also lost 100% of my hotel accommodation because of not enough time to cancel. I am requesting $600 to recoup some of my loss.

  I was informed that the cancellation was due to weather even though it was stated after a refund was requested . 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/30/2025

  I am so sorry for the inconvenience you experienced due to this cancellation. We absolutely recognize how important it is to get you to your destination on time. Unfortunately, daily operational challenges and weather sometimes interfere with our schedules, with little notice. Please be assured that our top priority is to get each and every one of our passengers to their destination on time, but we will never sacrifice safety to meet an on-time departure or arrival.
  
  Please note that Allegiant determines compensation on a flight basis and offers consistently per itinerary. Unfortunately, itineraries from flight 3099 are not eligible for compensation due to this cancellation was because of weather which a weather cancellation is beyond Allegiants control. For more information regarding federal compensation guidelines,we recommend reviewing consumer fly rights on the **************************** website, at *****************************************************.   

  I understand this is not the outcome you were ideally hoping for and empathize with your frustration. However, this decision is final and in accordance with the Terms and Conditions that were agreed to at the time of purchase. For more details on our Terms and Conditions, please view the link I have included here: ***********************************************************.