Business Profile

Business Services

Swickard Shared Services, LLC

Headquarters

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Complaints

Name: Swickard Shared Services, LLC
Address: 1650 Spring Gate Ln Ste 200, Las Vegas, NV, 89134-6264, USA
Telephone: (971) 224-8220

This profile includes complaints for Swickard Shared Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

98 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a car from *** Lynnwood for my son, who is in college in *********. When I got back to *****, I registered the car and paid the taxes/fees to the State of *****. Later, I discovered that the dealership uses a third-party service to register out-of-state vehicles. As requested, I sent them the paperwork I received when I paid the taxes/fees so they could finalize the registration and send the plates to us. Once I received the plates and registration back, I noticed they had used the money I paid to the State of Maine instead of the $1753 *** charged me and rolled into my auto loan. When I emailed them about this, the company said they gave the money to the third-party registration company, Beacon, and they don't owe me anything. When I explained further what the issue was and that I had double paid, I received no further response from them.
Business Response
Date: 06/18/2024
*******-
I appreciate you taking the time to reach out regarding your outstanding concerns.
I apologize for the lack of attention to detail and communication from our team. This is not who we are or who we strive to be.
I spoke with our General Manager, ********************* and accounting department. It looks like there was some miscommunication. Your wife had paid the licensing fees to the state, while we had collected it and included it in your financing. Beacon sent us a check for the overage, and we had cut you a check and mailed it out to your home. This was back in May. Have you not received the check?
Thank you.
-***********************
Customer Experience Manager
BMW Lynnwood
Swickard Auto Group
Business Response
Date: 07/11/2024
*******-

I appreciate you taking the time to reach out regarding your outstanding concerns.
I apologize for the lack of attention to detail and communication from our team. This is not who we are or who we strive to be.

I spoke with our General Manager, ********************* and our accounting department. It looks like there was some miscommunication. Your wife had paid the licensing fees to the state,
while we had collected it and included it in your financing. Beacon sent us a check for the overage, and we had cut you a check and mailed it out to your home. This was back in May. Have you not received the check?

Thank you.

-***********************
Customer Experience Manager
BMW Lynnwood
Swickard Auto Group
Initial Complaint
Date:05/31/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2017 Tacoma from them and they did not inform about the issues the tires are gonna need replaced very soon and Ive owned the truck for two months and I started seeing drips on the ground and I popping when I reverse they ended up replacing my steering rack because it was marked on a repair order prior to me buying and also was the timing cover leaking and coolant cross over pipe but they would only fix the steering rack and its because the timing cover is a $5400 repair and the coolant cross over pipe is a $1200 repair which were absolutely leaking prior to me buying it and it was all noted but when I went to talk to a manager about it they told me either they can trade me out of it for a vehicle almost $200 more a month or tough luck sold as is. I have a child on the way and I intended to buy a reliable truck not one that needs tires $1200 minimum and the $5400 and $1200 for leaking thats all over $10000 for a vehicle Ive owned for 3 months
Business Response
Date: 06/04/2024
*******-
I appreciate you taking the time to reach out regarding your experience at *********************. I am sorry to hear that we fell short of your, and our, expectations.
I understand you have been in communication with our General Sales Manager, *************************** and we installed a new steering rack for you.
If you have any other questions or concerns, please, don't hesitate to reach out to *****.
Thank you.
-***********************
Customer Experience Manager
**********************
Customer Answer
Date: 06/05/2024

Complaint: 21782048

I am rejecting this response because: i understand that the steering rack was replaced but ever since i got it back the steering wheel has been off and the steering rack doesnt fix the $5400 dollar oil leak and $1200 dollar coolant leak and $1300 dollar tires that was a obvious issue prior to me buying it and no body let me know

Sincerely,

*****************************
Business Response
Date: 06/06/2024
*******-
Thank you for your response. We would like to opportunity to inspect your vehicle again.
Please reach out to *********************, General Manager, ***************************, General Sales Manager, and *****************************, Service Manager at the dealership to set up a time to come in.
Here are their email addresses: ******************************************, ****************************************************, ************************************************
Additionally, here is out phone number: ************
Thank you.
-***********************
Customer Experience Manager
Customer Answer
Date: 06/12/2024

Complaint: 21782048

I am rejecting this response because:
I keep getting swept under the rug and when they fixed my steering rack they left my axle nuts completely loose literally could have killed me
Sincerely,

*****************************
Business Response
Date: 06/13/2024
*******-
Thank you for responding and letting us know what's happening.
I have spoken to ********************* and *****************************, and they let me know you have spoken with them and found a resolution.
Please continue to work with them until completion.
Thank you.
-***********************
******* Toyota
Swickard Auto Group
Customer Answer
Date: 06/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new 2022 ******** GLE350 SUV from the dealer in May 2023. The car had about ***** miles on it, but received a new car warranty. During the first time it rained, I had problems with front windshield wipers (loud rubbing noise and erratic operation). Took it to dealer and they replaced the wipers. During the next rain storm a few weeks later, the problem was still there. Went back to the dealer. They cleaned the windshield with a product to remove any debris and insure the smoothness of the windshield. Also, replaced the wipers again as they said they appeared to be damaged. Next rain storm, problem still there. Another visit they checked calibration of the wiper system and said all was within specs. Also, was told by a service technician that they have problems with the wipers on this model and several people come in for help. Since I leave to spend time in another location, the car was left parked in an insulated garage for the past 6 months. I returned in early May and talked to dealer about fixing this problem. They said they would replace the blades again, but nothing else could be done. They also denied that this was a regular problem with this car model. I have tried register a complaint with ******** USA. Nothing has helped. Dealer now does not respond to my calls. Have spoken to a few other dealers and they confirm there are similar issues on the car model. I would like for ************************* to be more willing to fix the problem rather than telling to come back for new wipers which they will soon not pay for as the warranty will lapse.
Business Response
Date: 05/28/2024
****** -

I appreciate you taking the time to reach out regarding your experience with ************* of ***********. I apologize for the back and forth you have experienced. This is not who we are or who we strive to be.
I have been in communication with our Fixed Ops Director, *********************** at the dealership.
***** has reached out to you to pursue schedule an appointment to further address the windshield wiper concerns.
Please continue to work with *****. Thank you!
- ***********************
Customer Experience Manager
Initial Complaint
Date:05/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had purchased a used car at Swickard ****** on Sunday May 5th 2024, We were told that his car a ******* Elantra (that is frequently in the news for being stolen) we had asked the salesmen if the recall on the theft software was completed, the salesman said yes of course. We bought teh car in a time span of 3 hours the car was stolen, and luckily found with some minor damages. I received a call form a Sales person on that Monday after we had bought the car to sign teh Loan agreement, when I looked at the agreement i knew that his agreement was not for me, why did they wait an entire day to give me that document to sign, after we had signed of the car? The car cost around $12,000, we have given the car back to the dealer, they now want to *** us or sell us another car, no thank you. I hope you can help.
Business Response
Date: 05/20/2024
****-
I appreciate you taking the time to reach out regarding your experience at Swickard Toyota.
I apologize for the miscommunication and issues you experienced during your visits.
I understand you have been in communication with our Sales Manager, ********************* and he has informed me that everything should be in process to be settled.
Please continue to work with ****** and his team to wrap up your concerns.
Thank you.
-***********************
Customer Experience Manager
**********************
Business Response
Date: 05/20/2024
****-
I appreciate you taking the time to reach out regarding your experience at Swickard Toyota.
I apologize for the miscommunication and issues you experienced during your visits.
I understand you have been in communication with our Sales Manager, ********************* and he has informed me that everything should be in process to be settled.
Please continue to work with ****** and his team to wrap up your concerns.
Thank you.
-***********************
Customer Experience Manager
**********************
Business Response
Date: 05/20/2024
****-
I appreciate you taking the time to reach out regarding your experience at Swickard Toyota.
I apologize for the miscommunication and issues you experienced during your visits.
I understand you have been in communication with our Sales Manager, ********************* and he has informed me that everything should be in process to be settled.
Please continue to work with ****** and his team to wrap up your concerns.
Thank you.
-***********************
Customer Experience Manager
**********************
Initial Complaint
Date:04/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a self driving tesla from Vovlo Bellevue dealership but this car doesnt have FSD. But we realized this after almost 2 months.Now dealership agrees their mistake and able to return the car but we are loosing more than $5k because we need to sell this car and we are loosing on the taxes and paperwork.And we cannot trade in any other car because they dont have a similar inventory and we need to start a new finance for which we are not eligible now.
Business Response
Date: 04/11/2024
Gaurav-
I appreciate you taking the time to reach out regarding your experience at Volo Cars of *********
I apologize for the experience you received and the lack of hospitality you experienced.
I have spoked to *************************, General Manager, at ***** Cars of *********
He has let me know that yesterday, April 10, 2024, the dealership purchased the Tesla back at the same price it was sold to you for.
Please let us know if you have any other questions.
Thank you.
All the best,
***********************
Customer Experience Manager
Swickard Auto Group
Customer Answer
Date: 04/17/2024

Complaint: 21539631

I am rejecting this response because: Since this was a wrong sale. I'm loosing about $5,000 and dealership didnt have any similar car I could buy. Instead they also created a new loan inquiry for one car I was interested and since I have already Tesla car loan, my new loan got rejected and I couldnt buy another car.

So, In future even If I buy a similar car, I will have to pay for sales tax again.
So, dealership should bear the loss of sales tax and return my original amount with taxes.

Sincerely,

*************************
Business Response
Date: 04/29/2024
Gaurav & BBB,
I understand your frustration. We tried to help trade the vehicle in (we bought it for the price we sold it to you for two months ago) and give you the full tax credit to help cover the taxes you had to pay to the State of **********. If we knew about the situation earlier, we might have been able to unwind the entire deal. Two months after the fact, it was too late to not pay taxes.
We went above and beyond to try and get you approved on a difference vehicle (and trade in the Tesla with the tax credits), but all of the banks we submitted your information to, came back with denials due to your credit profile/history.
-***********************
Customer Answer
Date: 05/04/2024

Complaint: 21539631

I am rejecting this response because: They didn't handle the case properly. Since my score was known they should have sold the car and close the loan and open a new one or should have just taken the difference. I believe ***** is fully responsible and before buying I clearly mentioned and ask for confirmation if it is FSD and ***** confimed that but it was not true.
Since ***** admit their mistake, they should bear the cost for the same.

Sincerely,

*************************
Business Response
Date: 05/07/2024
Good afternoon BBB,
We have exhausted every option with this guest. We have gone above and beyond to try and take care of the situation. The customer waited 2 months to let us know there were any issues and/or the vehicle didn't have the full self-driving option. We were going to trade the vehicle back in for what we sold it to him for and get him into something else that worked for him (we would be taking a few thousand-dollar loss on the vehicle at this point) and if he were to trade the vehicle in, he would have received a tax credit (which would basically cover the taxes on the new vehicle). However, the customer has a credit score in the 500s, and he wasn't making payments on his mortgage, so the banks were not willing to lend him the money (even if he traded in the Tesla and that was removed from his credit).
After he initially reached out to our dealership and coming into the dealership, the customer acknowledged that he has a low credit score and the payment issue when we were trying to get his deal structure bought from the banks. Once the banks declined him, we asked if he wanted to sell the vehicle back to us at the purchase priced and that he would also receive the refund of his canceled aftermarket products he had purchased and that if that would be happy. He acknowledged he would be.
Sales tax is paid to the state and has already been reconciled. We don't collect that money and it's not ours to keep.
Thank you.
Business Response
Date: 05/08/2024
Good afternoon BBB,
We have exhausted every option with this guest. We have gone above and beyond to try and take care of the situation. The customer waited 2 months to let us know there were any issues and/or the vehicle didn't have the full self-driving option. We were going to trade the vehicle back in for what we sold it to him for and get him into something else that worked for him (we would be taking a few thousand-dollar loss on the vehicle at this point) and if he were to trade the vehicle in, he would have received a tax credit (which would basically cover the taxes on the new vehicle). However, the customer has a credit score in the 500s, and he wasn't making payments on his mortgage, so the banks were not willing to lend him the money (even if he traded in the Tesla and that was removed from his credit).
After he initially reached out to our dealership and coming into the dealership, the customer acknowledged that he has a low credit score and the payment issue when we were trying to get his deal structure bought from the banks. Once the banks declined him, we asked if he wanted to sell the vehicle back to us at the purchase priced and that he would also receive the refund of his canceled aftermarket products he had purchased and that if that would be happy. He acknowledged he would be.
Sales tax is paid to the state and has already been reconciled. We don't collect that money and it's not ours to keep.
Thank you.
Customer Answer
Date: 05/13/2024

Complaint: 21539631

I am rejecting this response because: This is total mistake of the dealership. As I mentioned, I was out of Country and that was the delay. Regardless, Its dealership careless and even after asking to confirm If it is a FSD, they failed and provide a mis leading information.
I'm okay to get the compensation I lost in taxes or Dealership can cancel the sale and get me a refund.

Sincerely,

*************************
Business Response
Date: 06/08/2024
Good afternoon team,
We have exhausted every option available for this guest. One of our other dealerships was able to do this. Can we do this?
Thank you.
-***********************
Customer Experience Manager
**********************
Business Response
Date: 06/10/2024
Good afternoon *****,
Did you see the email I sent on Friday regarding this complaint?
Thank you.
-***********************
Customer Experience Manager
**********************
Initial Complaint
Date:04/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased/Financed vehicle on 2/27/24. I never received a timely bank notice. Contacted bank (3/26), I was advised the dealer never finalized loan. Contacted dealer to advised, they admitted not filing paperwork, assured of next day with completed file. Dealer never called. I called a week later and nothing was done. My bank attempted to work with dealer over that last week, dealer stopped communicating. After 30 days the paperwork was void, Bank required new signatures/ purchase orders. I advised the dealer I do not want another credit inquiry and Im not signing new/ different terms. They pulled a hard inquiry 2 days later (NO AUTHORIZATION OR SIGNATURES). They sent an employee with old paperwork with errors and old dates for me to sign. This has not been fixed. They have wasted numerous hours of my time on phones and stress is causing health issues.
Business Response
Date: 04/05/2024
*******-
I appreciate you taking the time to reach out regarding your experience with *********************.
I apologize for the experience you had with our dealership surrounding finalizing your loan through BECU. This is not who we are or who we strive to be.
I understand you have been in communication with my sales manager, *************************.
Please continue to work with him as I have confidence, he will be able to help rectify your situation.
Thank you.
All the best,

***********************
Customer Experience Manager
**********************
Initial Complaint
Date:04/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My partner and I recently purchased a 2022 EV6 *** from ************************ on 3/23/2024. My partner prior to the purchase had expressed some tire concerns and on the day of purchase we brought this up but the ********** reassured us that the car was serviced and was in good condition. A week later we had a flat tire, and when we brought this concern to the ************* ********** they were not willing to work with us. We got the car towed to the nearest *** ********** in Olympia, had the car checked & we received a report from *** that not only did we have a puncture in one tire, that could not be patched but we also had a non EV rated Tire and *** recommended we needed 4 new tires. The cost to get the tires will be close to $1000, this is an expense that we did not anticipate especially after purchasing a new car just recently. We are really disappointed with how we have been treated.We emailed ************* Monday with this update and there was no response on this issue. This has really put a challenge on our day to day schedules especially work. We do feel like ************* does not care about our safety and how this is impacting us. It seems like they dont want to take responsibility. It has been a nightmare!I have attached some images of email exchanges and reports from both delearship.
Business Response
Date: 04/04/2024
Good afternoon *****,

We appreciate you reaching out. I apologize for the lack of communication from our store. This is not who we are or who we strive to be.

I have spoken with our General Manager, *********************************** about your situation.He has informed me that he has reached out to help resolve the situation.

Again,I apologize for the situation and thank you for your patience and understanding.
All the best,

***********************
Customer Experience Manager
**********************
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my vehicle in for the yearly service in june 2023. In august my check engine light came on. I immediately dropped by to see what happened. In september I scheduled an appointment to get it fixed. they told me that had to order the part and then theyd get back to me. January 10th I got a text saying my service was complete. I called to check - since the vehicle was in my possession. They gave me the run around until they said they had the part for my car. I showed up and talked to people in parts. they had no idea what I was talking about. said theyd give me a call the next day. the next day came and went. it wasnt until I called again on the 20th that they said they had the part I could come in to get it. I came in again and they said they could not give it to me, I had to get my car serviced at VW. so I scheduled an appointment. on my appointment date they told me it wouldnt take too long and then I never got any communication about what was happening. when I went to get my car they said it was not ready but theyd make an exception because they had the wrong part. At this point I wrote a strongly worded email to VW GM and Swickard himself. My vehicle is under warranty and they are refusing to help with this issue. I got a response and assurance they would help. this was feb 9th. since then I have called, emailed, and sent in service communication request. they are not responding. I am driving around on a check engine light. and I am just trying to get it serviced since I cannot go anywhere else until manufacturer warranty is over. I have also had this issue since september and it feels like they are dragging it out so they dont have to complete it before my warranty is over.
Business Response
Date: 03/27/2024
********,
I appreciate you taking the time to write in regarding your experience at Swickard VW of *********.
I apologize for the lack of communication, lack of hospitality, and the inconvenience this has caused you.
It's my understanding you have an appointment on Friday, April 5, 2024 to our dealership to finish up the repairs.
If there is anything else you need, please, don't hesitate to reach out to us.
Thank you for allowing us a second chance to earn your business.
All the best,
***********************
Customer Experience Manager
Swickard Auto Group
Customer Answer
Date: 04/22/2024
They did in fact schedule my service after I went in the dealership to see how much I could get for my car since I can support a business who does not respect warranty. I was able to get my car fixed and after a week of having it back I kept getting notices across the dash for me to check my gas cap. And then today 4.22 the check engine light it back on.

Business Response
Date: 04/29/2024
Hi ********-
My General Manager, ***************************, has tried to reach you, but has been unsuccessful. He will keep trying to reach you at the number you provided in your BBB complaint to help rectify the situation.
Thank you.
-***********************
Initial Complaint
Date:03/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a horrific experience with this place. We brought a vehicle from here in late January. The throttle clip can off while driving. We took it in for servicing. We have a full powertrain warranty and just purchased this car. They want about $500 to replace a part that doesn't even cost $100 and won't take more than 30 minutes of labor. When we called trying to resolve this my husband and I were told the sales manager wouldn't speak with us. They refused to come down on the price or let us take our car without paying a $200 "diagnostic fee". We were basically told to kick rocks since it was a used car. No matter the fact that we just purchased it and were under the impression it had been inspected and everything was in working order. Because this vehicle was recently purchased, under warranty, and certified preowned we should not already be having to pay for these repairs. I am also incredibly disappointed that sales refused to speak with us so we could get clarification about our purchase.
Customer Answer
Date: 03/18/2024
The business has agreed to cover repairs. They asked that this complaint and a negative ****** review be deleted. I am able to delete the ****** review, but not the BBB complaint.
Business Response
Date: 03/18/2024
******-
I appreciate you taking the time to share your experience at Swickard ************************ of *********.
We want each customer to have an enjoyable ownership experience, including the buying process and each service visit. I am sorry to hear that we fell short of your, and our, expectations.
I have been working with our leadership to reach out to you and provide a resolution.
Thank you.
All the best,
***********************
Customer Experience Manager
Swickard Auto Group
Initial Complaint
Date:03/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 15 2024 at 9:15 I took my 2019 ****** Tacoma for service at ******* ****** the same place that has serviced our truck since purchasing it from them. I dropped off and was told the transmission flush was due at this time and I declined the service. Then I was told my service today would be an oil change a multi point inspection a tire rotation as well as filter changes and fluid top off. When I picked my truck up I was told the tire tread was low. And that was all that was discussed at any and all points. As I went over my paperwork there was some requires immediate attention check points listed. There was also notes saying customer declined other ******************** that I was in fact never contacted about or were even mentioned. When I called they admitted that was wrong of them but offered no solution. This is the second time a situation of deceit and lies has happened with this particular business. They did correct the last incident but I dont think its safe or ok to do this to customers. I was never called, or reached out to as well as not talked to about any of this at time of pick up.
Business Response
Date: 03/26/2024
*********-
I appreciate you taking the time to reach out regarding your experience at *********************.
I apologize for your experience as this is not who we are or who we strive to be.
*****************************, the Service Manager at *********************, has tried to reach out and has left messages to discuss your experience.
I will have him try to connect with you again.
Thank you.
***********************
Customer Experience Manager

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Swickard Shared Services, LLC is NOT a BBB Accredited Business.