Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order these CBD gummies from Bioheal in *********. I got 6 bottles of them and spent 192 on them. They arrived with no receipt, no instructions, no return address or phone number to contact the company. But it was stated that we had a 60 day money back guarantee. Well I cannot get in touch with this company to ask for the refund. Is there anyway to get this information or help me return this product and get my money back.

  Business Response

  Date: 03/01/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 03/16/2024

  I do not recall getting a message asking if the complaint had been resolved, so I am sending you this message now.  It has NOT been resolved.  I have heard nothing from the company regarding the complaint, no  phone number or address or anything as of this date.

  Business Response

  Date: 03/18/2024

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. We would like to confirm that your (BioHeal) subscription has been canceled on 03/01/2024. Rest assured, you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21365611
  
  I am rejecting this complaint because I wanted to return the merchandise for a refund.  I had 30 days to return the merchandise but there was no return address on the packaging, noinvoice with the package and no phone number for the company. So I had no way to return the product to the company for a refund. That is why I got the BBB involved because I was not able to contact this company.  I would still like to return it for a refund,  thank you for cancelling any further shipments of product, but I have ****** in product that I do not want or use.
  Sincerely,
  
  *********************

  Business Response

  Date: 03/20/2024

  Dear ******,
  
  Thank you for reaching out to us. We can confirm that your account has been successfully canceled and a full refund has been processed. We apologize for any inconvenience this may have caused.
  
  As a gesture of goodwill and to alleviate any further hassle, we would like to extend the courtesy of allowing you to keep the products. Your satisfaction is our top priority, and we hope this gesture demonstrates our commitment to ensuring a positive customer experience.
  
  If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your understanding and thank you for your patronage.
  
  Warm regards,

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 1/06/24 and was billed $258.77. That was more than I had expected to pay but I decided that I would just leave it as it was and never buy from them again. Then the next thing I know I receive another shipment and Im billed again! I did NOT agree to a subscription! I tried to email the company and my email was blocked. I tried calling them but it was a bogus number. I want the subscription cancelled IMMEDIATELY! I will NEVER DEAL WITH THIS COMPANY AGAIN!!

  Business Response

  Date: 03/01/2024

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 03/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi in January I purchased a product called Bioheal it states that your blood sugar will drop to 90 in the first 7 days of taking the gummies that did not happen i stopped taking my metformin because i was taking these 2 per day for 15 day my sugar was over 200 this product directions are vague so i contacted this company today 2-28-24 they said no refund after 30 days i made a payment $119.49 on 1-17-24 i did not receive item until 2 weeks later which would February i think this is a scam please help if you can thank you in advance

  Business Response

  Date: 02/29/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/29/2024

  hi i would like to thank the person or people that help me thank you very much  

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company's ad and web site is deceptive by not making it obvious that by choosing their product, you are signing up for continuous product delivery. If that was there, they've put it in tiny, out of the way places that most customers will not notice. Then there's the hassle of trying to return the unopened second shipment that you were surprised to receive.

  Business Response

  Date: 02/29/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program .As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $148.78 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within 5-10 business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order with a different amount listed as the charged price. When I received the item I saw a totally different amount listed on the invoice. I spoke with **** on 1/24/24 and was issued a ****** refund echeck and told to keep the product though I requested to send it back. on 1/25/24 I called and spoke with *** and asked why it was not put on my credit card and she said that they could not and it would take 7/10 days to process. I called on 2/6/2024 and was told that it was still approved but had not been processed give it a few days. I called on 2/23 and spoke with ******* and **** and was told to give it a few days. I called on 2/26 and was told to give it a few days for the e check to be issued. I have not received my refund and though I have requested to speak with a supervisor I have not received a phone call.

  Business Response

  Date: 02/29/2024

  Hello,

  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.

  Customer Answer

  Date: 03/02/2024

   
  Complaint: 21356258
  
  I am rejecting this response because:  Below is the information requested.  Order name:  ***************************.  Order # and cancellation #:  98002223BE.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/04/2024

  Hello ****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21356258
  
  I am rejecting this response because: the is the response I have received repeatedly on 2/16, 2/23, and 2/26.  The billing department has been notified and I have not received any follow up from the billing department or from a supervisor.  I would like to have my refund expedited.  Thank you.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/06/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21356258
  
  I am rejecting this response because:

  I am rejecting this response because: the is the response I have received repeatedly on 2/16, 2/23, 2/26, and 3/4  The billing and finance department has been notified and I have not received any follow up from the billing department or from a supervisor.  I have waited 2 days since the last response from the company and there has been no action on the part of the refund. I would like to have my refund today.  Thank you.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/11/2024

  Hello,
  
  We would like to apologize for the delay that has taken place in refunding your money for BioHeal CBD.
  
  Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

  Customer Answer

  Date: 03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the refund on 3/15/2024 after spending 2 hours on the phone on 3/14/2024 holding and speaking with a supervisor.  Thank you for all your help, it made a difference. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 months of gummies for the treatment of Type II Diabetes. Bioheals advertisment on ******** states their product would stabilize and lower my blood sugar. If I was unhappy with the results it promised 100% money back guarantee. I tried their product for 1 month with no change in my blood sugar. I felt 1 month would be a fair trial period. When I called to get a shipping label to return the unused product and get my 100% refund the representative on the phone said he could only offer me a $50 refund and I should keep the unused product. After several minutes of argument he then offered me a $70 refund and told me to keep the product. This is a total scam!!! Not only would they not honor the refund promise but they didnt want their product back.

  Business Response

  Date: 02/28/2024

  Hello ****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:02/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product because of Dr ** and other people backing this product. I received a shipment but what I received was different for what was advertised. Yesterday I received a package with 6 more bottles of the same product I received before and I was charged $191.98. I have tried to reach out to the company to resolve this issue but can't get through. I want to return the new order and get my money refunded.

  Business Response

  Date: 02/27/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I saw the Ad it said I could get one bottle of there product for $39.98 when I looked on my online banking they charged me the above price. So I called them told them what they charged and said they send to people 5 bottles for $39.98 a piece it dont say that on the ad. I just want them to refund me the $198.98.

  Business Response

  Date: 03/11/2024

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered what I thought was one container of CBD gummies. I was sent 5 and billed for 5. I was then sent another 5 and billed for 5 that I never ordered, requested or wanted. There is absolutely no invoice in the package and I see no way to even cancel this order or return what I've never opened. I want a refund and I'll be happy to ship it all back including the last package of 5 that I've never opened.

  Business Response

  Date: 03/11/2024

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we issued a full refund on 02/22/24 for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was advertised as buy 3get 2 free to be total of< $130but charged for all 5.Called customer service ************** it was an error will refund but never refunded

  Business Response

  Date: 03/12/2024

  Hello *****,

  I hope this message finds you well. We have received your complaint regarding the refund for your recent purchase, and we sincerely apologize for any inconvenience caused. We understand your concern about the current situation, and we want to work together to resolve this matter efficiently.
  
  We acknowledge that you have already contacted your bank regarding the issue, and we appreciate your proactive approach. To ensure a smooth resolution, we kindly request that you contact us directly in conjunction with your bank. This collaborative effort will allow us to verify the status of any ongoing disputes or determine whether a dispute has been filed.

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you