Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered CBD gummies and I keep being charged and sent more gummies. I have tried to contact them to cancel my order and have not been able to reach anyone.

  Customer Answer

  Date: 05/08/2024

  This company has taken $198.78 out of my account and I would like a refund. 

  Business Response

  Date: 05/29/2024

  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  A a one time courtesy, we issued a refund of $198.78 via E-check without the need to return any of our products. Please allow up to 7-10 business days for the e-check to reflect in your email address ********************* This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of initial transaction was approx the 2nd week of April. I ordered one bottle of these CBD Gummies. After about 3 weeks of taking the gummies they seemed to be working but before the end of the first month I received a pkg with 2 bottles and was charged $119.45. I did not order these 2 bottles. I called my bank to fill a dispute for the chg. I was given provisional credit while my bank investigated. About 2 weeks later I noticed that my bank balance had gone down. I then noticed that BioHeal had taken the $119.45 for the 2 bottles. The initial cost of the 1st bottle was approx $60. I'm not complaining about the 1st bottle, just the additional quantity. I then proceeded to send them an email asking them for a refund of the $119.45 and I have not heard from them. For me this amount of money is catastrophic as I'm a widow on one income and having to pay a huge mortgage payment plus several other bills. I would appreciate if you can get me a refund and cancel my account.

  Business Response

  Date: 05/23/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went i make a order was for 1 bottler price $ *****, then i look the statement in my credit card the company charge a total of 5 bottler $ ******, went i call to cancel the order the company refused to cancel de order so i call my credit card complain about the problem, then i call the companies and went the 5 bottler arrive by POST OFFICE I REFUSED THE PACKED, then post office man send back .went i call the customer services tall me is going to be $ ***** restoking fee, and going to refund to me $ ******, then she said is going to take to refund 10 bossiness day, time past the REF#IS 16632A4884, I BEEN CALL 3-11-240-, *******************-12-24-4-29-24-5-7-24-5-13-24 time past 2 month and always the same answer we send the massage to billing dep and we call you.

  Business Response

  Date: 05/22/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transactions: 05/14/2024 Amount Paid: $457.55 Committed to providing an all-natural product that reverses diabetes and other problems Nature of dispute: Requesting full refund plus shipping The business is only willing to refund a partial payment of $198.78 (Bio Heal Receipt and Complaint Letter Attached)

  Business Response

  Date: 05/20/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program.

  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $198.78 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days.
  
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. Should you have any further questions or concerns, please feel free to reach out to our customer support team, and we will be more than happy to assist you.
  
  Thank you for your patience and cooperation.

   

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date on Packing slip 5/6/2024 I received merchandise I did not order. A charge on my credit card I did not authorize. Although I did purchase the product previously I did not at any point sign up for a reoccurring shipment.

  Business Response

  Date: 05/20/2024

  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to order of product for $39.99 on 5.8.2024, but was declined by my bank due to the amount being well over the amount advertised they were trying to charge me $198.78. So the idea of ordering was stopped. Then on the morning of 5.9.2024, the company resubmitted the order and charged my credit card $198.78 which I did not consent to nor did I order. Once the order shipping information was sent to my email. I called the Customer Support number **************** ) and spoke to Durly. She stated that she would cancel my account and send a confirmation email (but I never received that email) and I would need to contact customer support after the product arrived for Return Instructions. The product arrived via **** to my mailbox on 5.15.2024. I called Customer Support again, explained my issue,wanted a full refund, I didn't order this product, I didn't want this product, and was told to return the unopened product to BIOHEAL P.O.Box ***** ********************** and write on the package the Return Authorization Number: B140ED067737. Also was given a Reference number for all emails I would receive from them: Customer Support REF: ********** ( and I was supposed to get an email from them right after we hung up the phone from our conversation - well that never happened )!!! So now I'm supposed to wait 2-3 days after the product arrives back to their store, then another 4-5 days for processing of a Refund. So potentially by 5.31.2024, this issue is supposed to be resolved??? Even after I sink another $12-$20 in return shipping fees I must pay. I just want my Total Refund of $198.78, but I have ZERO trust that they will keep their word and give me my Refund. Just help me get it back..Thanks

  Business Response

  Date: 05/17/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  

  
  

  Customer Answer

  Date: 06/01/2024

  *** received all of my requested Refund and this matter has been satisfactory closed! Thanks to all for this positive outcome!!

• Initial Complaint

  Date:05/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered CBD gummies from the company and they charged more than the advertised price. They have continued sending every month since and charging me $198 each time without my consent. There is no company info on the product and no receipt in the packaging. Its been impossible to find out how to get in touch for a remedy. The charge on my CC is a very obscure business name and has changed each time. When I look at my CC charges there is no phone number to get in touch.

  Business Response

  Date: 05/13/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:05/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm an elderly person suffering from very high blood pressure, Neuropathy and severe Diabetes 2. When I saw an advertisement on ******** promising considerable reduction of blood pressure within weeks, On or about March 19th, I decided to order a sample bottle for either $17 or $27 as they are available on Amazon. To my total surprise I have received a total of 6 bottles instead and another 6 bottles yesterday. When I opened my credit card statement, I discovered to my total dismay 2 charges of $198.78 each, whereupon I immediately contacted the ******************* for a fraud investigation. I also consider to launch a complaint with the ************************* etc. I have used only the one bottle I ordered with absolutely no results to my blood pressure or improvement of my Neuropathy and Diabetes!I demand a full refund except for the one bottle within the next 10 days!

  Business Response

  Date: 05/07/2024

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent April order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered CBD gummies from BioHeal CBD and it did not work. I can not find a contact number to cancel and then they resent another order. I do not want this. How do I cancel this , no contact info

  Business Response

  Date: 05/06/2024

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent April order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered BioHeal based on commercials on ******** that it helps with Diabetes, this product is full of sugar and the ad was a total scam, now they sent me another order charging me $198 which I never approved. I have made multiple attempts to call with no answer or call back. I want my money back.Respectfully,***********************

  Business Response

  Date: 05/08/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.