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Business Profile

CBD Products

BioHeal CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered gummies as a trial few months ago. Thought this was a one time agreement. Then this week I received another order of two bottles. The company will claim I didn't read fine print....but I don't recall having any option to request automatic shipments. I will pay for the ones I received if necessary, but I hope the BBB will act on my behalf to get my name off their shipment list. I want NOTHING MORE from BioHeal CBD, Box *****, *********. *****. I've read on. your website a handful of similar complaints with this company, and hope you can help with this one. Thanks. *********************. *****

    Business Response

    Date: 05/08/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IT DOESN'T WORK AND I WOULD LIKE A REFUND

    Business Response

    Date: 05/03/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  • Initial Complaint

    Date:04/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered *** Gummies on 3/14/2024 but received five bottles of *** Drops and two bottles of *** Oil. First of all, I did not place an order for the Oil and secondly, I received *** Drops when I ordered Gummies and the shipping email stated Gummies. Then on 4/27/2024, I received another shipment of 5 bottles of *** Gummies. I would like a refund for the *** Oil and *** Drops and to cancel any future orders for any product from BioHeal. I am not satisfied with the products that I received and find the order, shipping, and delivery to be very deceptive when including product that was not ordered.

    Business Response

    Date: 05/01/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

    Customer Answer

    Date: 05/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package from BioHeal CBD on approximately 4/26/24. I did not place an order with them for the item sent. It looks like they filled an old order and sent it again. The amount of the new order was higher than the old one from about 2 months ago. I did not reorder this as it doesn't work like I thought it would. They never said anything about auto refills on the product.

    Business Response

    Date: 05/01/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $178.90 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Bio Heal *** gummies on March 16th, 2024 and got them for a discounted price when you purchased more. What I received was **** Drops" something I never heard of, they were all red gummies. The website and photos trick you into thinking your purchasing just a few bottles when in reality it was (plus two) more of a different product then the **** Drops"(received). First off, I got a total of five bottles of the wrong product? Just thinking they were pictured differently. The following month, I received another 5 more bottles of the actual product I originally ordered, **** Gummies" with different ingredients then the *** Drops. Secondly, I noticed an unauthorized charge that I was unaware of on my bank statement from them. I didn't not sign up for receiving the product every month, a different product at that, one that hasn't done anything for me. I will return the product and would like a full refund, but I cannot find the information to get a hold of someone/the manufacturer.

    Business Response

    Date: 05/01/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

    Customer Answer

    Date: 05/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife subscribed to this business for Gummy CBDs. We received the original shipment after which she tried the product and they did not help. We then received another shipment at a cost of $193. At the time of the initial order, they did not state that the shipments would be recurring and did not provide a method to cancel future orders. We have now received several additional monthly orders. I was finally able to find contact information via the BBB website since the vendor's website has no contact information available. I contacted them to cancel all future orders which they have now stated is complete. Time will tell. This is a shady business preying on unsuspecting but needful people.

    Business Response

    Date: 04/30/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

    Customer Answer

    Date: 05/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order this product nor did i want a monthly subscription/ However, I have already recedived two packages of six jars and been billed for them.I do not want anymore and wish to cancel this.I believe a refund is also in order,Thanks for your kind help;

    Business Response

    Date: 04/29/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ** infomercial (Dr. **) promises gummies as a cure for Type 2 diabetes, stating the gummies will lower your/ my blood sugar levels. I ordered the gummies from this ad. The gummies do not and have not lowered my blood sugar levels at all. In fact I now believe these are not the gummies endorsed by Dr. ** if such gummies exist at all. However, as stated these gummies are the ones sent in responding to this ad.

    Business Response

    Date: 04/29/2024

    Hello ****,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund of $119.49 today. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 

    Thank you

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sight that we ordered from stated that these gummies would help with lowering blood sugar and that they were endorsed by Dr. *** We received the product and my husband took the gummy. His blood sugar rose to over 300. This is very dangerous for anyone. I have tried to cancel but to no avail. They are misleading and a fraud. To say that Dr. ** endorsed these gummies should be criminal enough. I would like my full refund of everything I spent on these.

    Business Response

    Date: 04/29/2024

    Hello,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one-time courtesy, we went ahead and issued a refund of $198.78 today. You should see a credit in your account in the next 5-10 business days.

    Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

  • Initial Complaint

    Date:04/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While we were on a 30 day road trip, a package was delivered to our house from BioHeal CBD, which we didnt order. *** had several of these types of deliveries in the past year and have had to fight to find the source and get refunds when able. My credit card has been compromised twice in the last 30 days and several times in the last year. Im exhausted. I cant find the charge yet for this but Im still going through credit card charges. I have thoroughly looked online for a phone number with no luck. Theres an address on the package but I dont dare send it back and risk not getting a refund if I have, in fact, been charged.

    Business Response

    Date: 04/29/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
     
    As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $99.39 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within 5-10 business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

    Customer Answer

    Date: 04/29/2024

    The business has offered a refund of $99. My ************ manager found what she believes to be the charge-which is $198. So $99 is unacceptable. In addition, this business deceitfully listed phone numbers that I personally called, that were NOT connected to BioHeal. Three were vacant numbers, and one private citizen called me back expressing immense frustration that he keeps getting calls from angry BIOHEAL customers. Theres no denying that BioHeal is just another scam. I found out that a tactic is to mail merchandise to people and unbeknownst to them, they are charged for more products for not canceling prior to 14 days, when the customer never saw any paperwork for this and were unaware of it. This is totally unacceptable and, I would think, probably illegal. I want a better solution, please.

    Customer Answer

    Date: 04/30/2024

     
    Complaint: 21622482

    I am rejecting this response because:

    The business has offered a refund of $99. My ************ manager found what she believes to be the charge-which is $198. So $99 is unacceptable. In addition, this business deceitfully listed phone numbers that I personally called, that were NOT connected to BioHeal. Three were vacant numbers, and one private citizen called me back expressing immense frustration that he keeps getting calls from angry BIOHEAL customers. Theres no denying that BioHeal is just another scam. I found out that a tactic is to mail merchandise to people and unbeknownst to them, they are charged for more products for not canceling prior to 14 days, when the customer never saw any paperwork for this and were unaware of it. This is totally unacceptable and, I would think, probably illegal. I want a better solution, please.


    Sincerely,

    *************************

    Business Response

    Date: 05/01/2024

    Hello,

    We appreciate you making us aware of your negative experience. We strive to provide excellent customer service promptly, and we apologize for the inconvenience this has caused. 

    I've looked into your account, and as per checking we already processed the full refund of $198.78 back to your card. We processed a refund of $99.39 on 03/08/2024 and an additional refund of $99.39 on 04/29/2024.Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. You can also coordinate with your bank on the refund that was processed.

    Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

    Customer Answer

    Date: 05/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

BioHeal CBD is NOT a BBB Accredited Business.

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