Business Profile
CBD Products
BioHeal CBDThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.05/5 stars
Average of 63 Customer Reviews
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Review fromJames B
Date: 05/27/2024
1 starJames B
Date: 05/27/2024
I ordered 1 bottle for advertised price of $39.95. Tried to use debit card, and message said did not go through, to resubmit, try another card, or contact my bank. I tried again, thinking I may have missed a number when entering card number, but got same message. I just closed the website believing no order had been placed. Next day I see a charge for $198, saying I had ordered 5 bottles.
I tried calling the number for Bioheal, got put on hold, no one ever answered. I contaced my bank to dispute the charge. In the meantime I received 5 bottles of the product, which I have not opened. I am trying to contact the company on line to ask to return product, and get a refund. No reply as of this complaint.BioHeal CBD
Date: 06/05/2024
Hello,
We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters are properly managed.
As a one-time courtesy, we issued a full refund on 05/29/2024 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromjudy G
Date: 05/20/2024
1 starjudy G
Date: 05/20/2024
I ordered a one time 3 bottle supply, and they keep sending me more, I only wanted to try them and see what I thought..I need to cancel this subscription..I don't want to be on a revolving order..
I didn't knowingly sign up for this service..please cancel my subscription and send me an email that says to canceled my subscription, and that you will refund my credit card for the amount charged.. and send me an email with the cancelationBioHeal CBD
Date: 05/24/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $159.85 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromBeverly S
Date: 05/20/2024
1 starBeverly S
Date: 05/20/2024
The amount charged is much higher than what was advertised on TV. Contact information was not provided in packaging therefore I spent a lot of time searching the web to find a phone number to cancel the product that I have received monthly. They customer service rep would not give me a definite amount that would be refunded.BioHeal CBD
Date: 05/24/2024
Hello,
We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.Review fromJohn f
Date: 05/17/2024
1 starJohn f
Date: 05/17/2024
I want to cancel my subscription and your phone number is invalid. I do not want monthly supplies sent to me. Besides the price is much higher than what was advertised. Obviously this is a scam. Please cancel my subscription now.BioHeal CBD
Date: 05/22/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program.
As a one-time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect to your account.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromCHENEKA W
Date: 05/16/2024
1 starCHENEKA W
Date: 05/16/2024
This company is a fraud. They take your money from first order. Then sign you up for a subscription that you're not aware of until it comes out. Then. I called and said they would credit me partial until they've received product back. When I called, they still won't refund any of my money back. Filed a dispute they know what the results were and won't give my money back.BioHeal CBD
Date: 05/22/2024
Hello,
We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
Thank you for understanding. If you need anything else, let me know if I can help.Review fromMerrilee R
Date: 05/13/2024
1 starMerrilee R
Date: 05/13/2024
Fraudulent company. Don’t really help my pain and neuropathy. Please don’t send them to me. I didn’t sign up for this service.BioHeal CBD
Date: 05/20/2024
Hello,
We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
Thank you for your understanding and patience.Review fromKathy D
Date: 05/11/2024
1 starKathy D
Date: 05/11/2024
They do not have customer service number on website and I was unaware I would be receiving monthly shipmentsBioHeal CBD
Date: 05/17/2024
Hello,
We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.Review fromJennifer O
Date: 05/10/2024
1 starI ordered these gummies at $39.99 (buy 3, get 3 free) and was charged $239.99. When I received the confirmation order, I immediately emailed their care team requesting to cancel my order and receive a refund. It’s been 4 days and we are still emailing back and forth. They say the sale was final and under their terms and conditions, I agreed to the full price with no refund. I went to their website and clicked on the Terms and Conditions and it states otherwise. Their Cancelation/Refund Policy states “if you are not completely satisfied, they will issue a refund within 30 days of receiving your product." They’ve tried to negotiate the amount of the refund - at first it was 35%, then it was 50%. I have not agreed. Refund my money, as your Terms and Conditions state. Period.Review fromJohn S
Date: 05/08/2024
1 starJohn S
Date: 05/08/2024
I have tried to cancel my subscription but to no success so please do it now. My name is John ******* and address is *** ********** Rd Columbus Ms ***** PS I would have rated no star but you require oneBioHeal CBD
Date: 05/14/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $159.85 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromJoseph Y
Date: 05/04/2024
1 starJoseph Y
Date: 05/04/2024
I’m not happy with Bio heal I bought some gummies to try them now they are taking 200 out of my account every month I need it to stop I did not sign up for repeat purchasesBioHeal CBD
Date: 05/14/2024
Hello,
We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.BioHeal CBD
Date: 05/14/2024
Hello,
We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
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